Amazon Prime streaming problems

Down in Michigan all night now it’s 1:00 am. Very frustrating. I quit.

it’s back up in central NC

in nj mine is back up!

It was down in NY at about 9PM last night, but it’s back up now as of 10:15AM.

I have Netflix and Hulu. I don’t have any problems with them either. Perhaps it’s because I mostly use the iPad apps or smarttv. I used to use roku almost exclusively and don’t recall a problem there either but that was a while ago, I could be wrong. I find them all comparable. The worst are the individual network apps. USA is the worst of the worst.

I have never been able to stream an Amazon film without constant buffering interruptions. I have satellite internet- speed is 25 Mbps. I do not have this problem with Netflix or YouTube. I live in Northern California. Problem has been persistent the past year.

Here in Central California, 35 miles south of the southern entrance of Yosemite National Park.
We have been having a lot of problems, buffering, reloading, freezing up almost every night. I love Amazon but Hulu might be our next move.

Amazon used to be fine but lately there is constant buffering. Netflix is fine. I’m in NE Texas.

We’ve experienced problems with streaming for more a week now and it’s driving me nuts. What’s the problem?

Because of this site or because having read this site people won’t buy the Amazon product?

Still nothing 24 hrs later. Does Amazon monitor this web site?

Hope this helps, was told to reset TV after updating and disconnecting. Best advice came from TV manufacturer.

Amazon video problem. Voice and video are not in sync. Netflix works fine, YouTube is fine, so I believe is an Amazon problem.

It’s ALWAYS screwing up, constantly. Extremely frustrating to say the least. We pay for movies, watch for 5 or 10 min and boom “problem occurred” we’re seriously thinking of dropping prime all together

Oct 9, 2016 – no sounds on Prime movies. The Hulu app is working fine.

I was able to resolve my issue within the audio settings menu. It was set to a default setting – once I declined that default, movie audio within Prime itself is fine. Wish I could be more specific – I found the solution in another thread so perhaps you could keep searching there.

Prime is not working on my firestick, but I can get Iceland films but that’s it. East Indiana

My remote doesn’t work – hasn’t in a few weeks. I thought it was the battery so I changed it….still doesn’t work. Then I tried by TV remote – and that works thankfully. Not sure what’s up!

Severe audio sync problems with Goliath. So far the first two episodes are having audio issues, with levels and dialogue synching.

Can’t connect to amazon on roku, but all other channels work. Problems on mac, too. New York state

I swear, Prime never works for me on my PS4. It used to work at least a little bit, but now it doesn’t at all. #Worthless

Cannot stream anything at all from Amazon Prime.

Helen have you tried to uninstall the Amazon app. on your Samsung and reinstall???

If I use blue ray on one tv set while my fire stick is still plugged into another set, I get constant buffering. If however, I remove the stick the other set works fine, No more. repetitive buffering. The broadband is not wide enough for both. If you take other devices off line there is more room in the broadband.

Amazon streaming not loading at all today, cut out about 5 hrs ago

Up until yesterday Amazon was streaming great but that was then. Now, even after doing the Samsung update, I get constant buffering and a less than great picture quality. Do they not test their updates?

Our Amazon Prime video service through or Samsung SUHD TV has been frozen for over 24 hours now. Cannot navigate at all. Our other streaming services are all still working fine. Very frustrating as we were halfway through an Amazon series.

Amazon stops literally every minute or less and goes back to the loading screen. Making us craaaazy!!!

Constant buffering…

I’m trying to watch Amazing video on my Samasung tv and the app won’t even start… super annoying!

i have updated my firmware on my LG smart TV, and now Amazon instant tv will not load up correctly. Is there a problem with the Amazon Prime streaming?

Haven’t been able to access Amazon Prime on my Samsung Smart TV for a week now. Very annoying.

My Amazon Video will play for a few minutes then it stops and and says to check my internet connection. This only happens on my Roku, It plays fine on my laptop and on my Kindle Fire. This just started a few days ago. Previously I had no problem whatsoever

Keep getting Internet Connection Error when I try to open Amazon Streaming through my Roku. I can’t even get into it. I know there’s nothing wrong with my internet connection, so Amazon Prime Streaming must be down. I’m searching on Google to see if anyone else is experiencing the same thing.

I’m having the same problem with my Samsung Smart TV. Let me know if you find a solution.

Roku TV won’t stream videos from Amazon Prime. Keeps saying a problem occurred.

Amazon will not download movies on my Roku tv since 12/2/16. What’s the fix?

Cannot load any Amazon movies on Roku. Keeps saying there’s an internet connection problem. But Netflix is working fine on the same device. Not happy with Amazon at all right now.

Crashing constantly for me too, it was working fine a day or so ago when I last used their app on my roku, but that was before this update.

Chat with help desk at Amazon useless. Kept saying it was problem with my roku.

Yep Amazon on roku is toast. It’s been down for the last 30 minutes or so.

More than ab hour and 10 minutes of error messages.

A while back every time I tried to watch Amazon on my 2016 LG Super UHD TV an Menü popped up to update or launch. Tried to update and not enough storage, need to clear out memory. So, I hit launch and all was well. Now it only launches Amazon logo. Amazon says they are working on it and should update my firmware. I’m already updated. Then they said I could try reset TV to factory settings, but then you have to redo passwords,etc. and I’m worried I’ll end up in worse trouble. So they gave me $10 credit. My old LG in my bedroom plays Amazon fine. Unfortunately, I like like to watch the new 4K TV I BOUGHT FROM AMAZON and listen to 5.1 Audio sitting in my favorite chair. Anybody else have the same issue occur on their 2016 LG with webos 3.0?

Amazon video won’t load on my Samsung smart TV. Netflix, hbogo,YouTube
… all work fine.

I’m having the same issue, everything is currently unavailable for purchase. This is a huge issue for amazon and they need to work to fix this.

Having issues this morning In Philadelphia using my Xbox one and unable play anything on the app. Nothing will play at all.

Maybe I should disconnect from amazon for a month till they get things fixed. It erks me to pay for things that don’t work.

Baltimore MD – 24 hours of nonsense with Amazon streaming on my Sony box and Visio smart TVs. Other serices (Netflix, Youtube) are all fine. Amazon either won’t open, gives network errors, says connection speed is slow, completely freezes, or halts every 90 seconds to download. Have been watching Downton Abby series since last weekend – no issues. This crap started Tues night and continues to Thurs AM. They have a serious problem! Good thing I didn’t BUY anything I want to stream!

I’ve been having the same problem. It started about 3 days ago. I noticed that the site has changed – layout is different, there is no bar indicating a connection. That seems to correspond to the problems. I appears they “Upgraded” their site. Tried several times. Video will play for a bit them freeze. Pause button doesn’t worked. Locked up the Roku several times to where I had to power everything down. Now I can’t watch anything on Amazon. Like you all my other channels work just fine.

I’ve been having problems with Amazon Prime Video all week. Trying to watch episodes of The Good Wife on my Mac Book Pro or iPad and they constantly stop to buffer – audio goes first and then the video freezes. Takes almost 2 hours to get through a one hour show. Not impressed with this. I use Netflix all the time and rarely ever experience this.

Amazon is like Trump. ” I’m too important to bother with petty details “. They have all sorts of garbage superimposed on the full screen video for Inspector Lewis and Whitechapel, not there for other shows or all of Lewis. Tech problem. They won’t address it.

amazon is the only channel that doesn’t work on my Sharp ROKU smart TV. From this forum It looks like I’m not alone. I expect a nice refund from Amazon this year. Prime with out the movies or TV isn’t really Prime is it! Maybe next year should be free for those of us who are paying to watch the buffering circle spin instead of movies.

We are addicted to Amazon Prime content but it keeps dropping signal & messing up the internet connection on our Insignia Roku TV.

We shift back and forth between Netflix and Amazon streaming, and for the last week or so Amazon’s streaming has been horrible in Chicago. Of course, Amazon has no place to complain about poor service.

It’s amateur hour again with Amazon. They’ve sold Prime to too many people than they can support.

Boise ID, won’t get past the Home screen tonight.

Phoenix no better, haven’t been able to watch This is Us the last three nights. Why purchase anything from prime if you can’t watch it when you want?

I can hear it but screen is black. Old movies I have seen play correctly

Brand new (one month) Samsung 4K smart tv with exact same issue today….all day

Iowa here, completely down

Amazon streaming sucks compared to Netflix. Keep getting network errors, Netflix is fine. Seems to be happening more frequently. CT

I can’t ever watch a full episode on my insignia Roku TV. It drops the whole internet connection and I have to do a system restart to get it back up. Anyone know how to fix this?

On Inspector Lewis and Whitechapel, on half of the episodes, when I go full screen, the symbols and words for selections stays there. The timeout doesn’t work. For the other half and a sampling of other vids, no problem. Not full screen!! No problem at all. They really are techno-idiots to have so many different problems that nobody else has. They get a good idea, turn it over to somebody who doesn’t have a clue, and forget about it.

This sucks , as soon as the free trial is over it all stops working, just when I start paying. I have had it one more week of this and I will be cancelling my subscription

I have not been able to play any of my Amazon Prime free programs nor any of my purchased Amazon Prime Video Library movies. Everything worked fine until about December 15th, then nothing yet all other Roku 4 channels stream perfectly with my highspeed broadband internet –Amazon and Roku have no clue what the problem is–rarely respond to specific inquiries.

Trying to watch The Night Manager and it keeps buffering and now it froze?!?! What’s up with Amazon?

Amazon Prime…TRIED watching Goliath…CONSTANTLY BUFFERING!! What’s going on with Amazon???

I have not been able to stream amazon video on my Samsung tv for two days now.

Started a movie last night and got halfway through… screen went black
Now I cannot finish the movie I paid for! Trailers etc play fine
Now what?
In TN

Same here! Did you find a solution? My screen just goes black.

Amazon instant video is down AGAIN with network error

Install update to amazon video on my Xbox One on Jan 24 and now everything works up until I select a video to watch. The audio for the video plays but the screen is black the only way to get out of it is to hold the button on the xbox until it shuts down. Tried deleting the app and reinstalling it but still the same. All other apps on Xbox work fine including directv streaming.

We have had issues for a while. About two weeks ago, nothing but black. Everything else works. Then it fixed for a few days. Now for the past week, it buffers constantly so everyone on videos talks staccato! Tried using captions to attempt to get through a program but too frustrating. I’m calling the customer care line but no idea what help they will be…

z the beginning will not load on my Vizio smart TV. Other Amazon prime programs will load, but not this one.

Amazon prime video has been messed up over 24 hours. Movies won’t load. Netflix, Hulu etc work fine. It works on my iPhone but not my smart TV

New roku TV won’t play HBONow; it keeps “loading, please wait”

Streaming Amazon series on my iPad. Pauses every 5mins or so. All my other streaming apps (Netflix, Hulu, etc) streams fine without any hiccups.
Any help from anyone to stream more smoothly via Amazon?

You, displaced yankee, are not alone.

Amazon is also discontinuing streaming access to a number of Samsung and LG televisions. These older model televisions aren’t really that old, some being as recent as 2011 or newer, but Amazon has decided it’s no longer in its best interest to keep making HD streaming available to certain models. In addition, some newer models might not immediately be compatible with Amazon streaming and may require a software update later on.

I got mine working on Sunday, its a 50″ Pioneer Professional Plasma Display about 6 years old. Originally I had my Xbox one connected to the DVI-D jack on the plasma and it was working fine until Amazon did an update on Jan 24. All the other apps, games and DVD player worked fine after the update except amazon. This past Sunday I switched from the DVI-D input to one of the HDMI inputs and played around with the X-box video resolution, finally selecting 720P which gave me the best aspect ratio. I always had audio out via optical connection to my amplifier. Everything is working fine now. I talked with Amazon and they were no help except they knew about the problem their update caused and said they were working on it.

Amazon Prime Customer Care +1855-315-3657 Call Toll free

Movie is constantly buffering but internet is fine.

Prime music down? All my playlists have disappeared. Account is up to date and just signed up for the additional 7.99 per month unlimited music…

Down in panhandle of Florida
Can’t stream and internet is fine

Fire stick not connecting. Called Amazon, and the tech told me that their system is down and to try again in about an hour. Just check AMZ music, and can’t stream there either.

Streaming service seems to be down on PC
11:47am Mountain Time.
Netflix and other services work.

It is not connecting with Amazon. My internet is fine. Apple TV works fine.

It’s been fown for about an hour. By the comments looks like it’s down everywhere.

Down in NY as well. Called the Amazon Prime Customer Support number and they said they’re working on it and as of 5 mins ago told me to expect ~2 hours downtime.

Videos aren’t streaming in Colorado either. Internet is fine and Netflix is working but Amazon instant video is not.

Sacramento area down. Even the “Amazon Prime Down Detector is DOWN! WTH!

Down in the UK as well

Down in Sarasota Florida as well. No firetv or Amazon music streaming……

Amazon Prime Music Down in Traverse City, Michigan

HOME not available. Apps are. Binghamton NY

It’s down on my smart tv here in Louisville, Kentucky >..< any eta on when this is going to be fixed?

amazon web services has an outage that is affecting the accounting software I work in- and my Prime Video…
Accounting Software says they are working with AWS diligently to resolve the issue so hopefully it will be back soon
“Amazon Web Services (AWS) have identified an issue with their S3 Service and will get us back up and running as soon as possible. We are continuing to work on this as high priority.”

Home page is down on 2 of my 3 firesticks, although applications are working. WI

Down in Milton Keynes, East anglia, UK. 2 different houses,4 different tv’s samsung and lg and ps3, on 2 accounts. All other Internet and apps work fine.

It’s working fine on my smartphone though.

Down in Orlando, Fl

Amazon video down on our Samsung TV for at least a week now. Started going downhill for at least a month. Would stop in the middle of a movie but now won’t work at all. Says it’s our connection but we ran a speed test and are at 12 megs. Netflix works fine…Lewiston michigan.

Prime down Thurs morning 3/2 on my TV app. Pasadena, CA area.

Down in Edmond, Oklahoma on all TVs. Been down at least 3 days.

I tried this number, it says “Your call did not go through. Please try your call again.”

Down for three days

down in tucson

Irvine, CA-Amazon Prime won’t connect. Netflix is okay.

Kent, WA Amazon Prime not loading, keeps buffering. Netflix is okay.

Orlando Fl
Won’t stream or load the menu. 3-16-17.

All apps on roku work fine. Amazon prime video wont stream says insufficient bandwidth. Down in Moore, OK

Amazon Prime in Benton City WA not loading on 3/21/17. Netflix working fine.

Amazon prime on demand video is down 3-26-17…anyone know why?

amazon prime video app won’t download on my android. message: not available in your country. I’m in Wash DC.

amazon prime member..its charging for prime movies and it should be..i think there is a problem

Amazon Prime is behaving strangely. Asking me to re-purchase stuff I already own.

Asking me to purchase prime shows when i am a prime member.

Have HBO subscription on Amazon App. Check amazon, subscription is there, paid and ok. But pulling up HBO on Amazon is showing I dont have a subscription. Says I need a subscription to watch HBO shows. I already have one…If I try to resubscribe it says im not eligible for an HBO subscription. Wtf?!

Just rented “Miss Sloan.” My credit card was charged. Now Amazon won’t show it to me. Alternates between “Buy It” and error code 9068. Was on hold with Amazon for 30 minutes and they finally said they would have their tech department call me back.

Trying to play videos of seasons I’ve bought. Says I can’t access any of the episodes right now. Annoying considering I paid for them….

Seems to be working again.

Audio only, no video in Placerville, CA

No audio or video but sub titles work on samsung Smart TV. Common denominator? Other streaming services work.

No video or audio; tried various browsers, tried various computers. Prime streaming not working at all, regardless of show, as of 11A Eastern on 4/4/17.

No access to HOME. Upstate NY. Wireless network doesn’t show up on Amazon! Works fine on i-phone. Just keeps scanning for wifi and doesn’t find it.

Trying to watch UHD content. Tried many different programs and movies. One of them I own. I get an “internet connection error” try again later”‘ but all non-UHD stuff plays fine. What’s the problem?

Haven’t been able to load amazon streaming for the last 2 days.

1: My Mbps is 70 Mbps, much more than 3.5 Mbps.
2: My router is less than 6 months old , uses Ethernet cable wired direct to TV.
3: Netflix works with no errors.
4: Amazon on TV- passes speed test, starts to load and stop with screen saying loading video, has done since April 9 Sunday, still has the same problem on April 10 Monday.
What gives? Why can’t Amazon fix their problems, too cheep to add more servers??

I have a Roku Streaming Stick. Amazon either: 1. Reboots, 2. Says I don’t have enough bandwidth, or 3. Lets me watch, but with 20 seconds of hiccups for every second of video. Please help!

Cannot open Amazon Video app on my Samsung TV. It just went black and “disappeared”. Now when I try to activate the app it is just a black screen.

Cannot stream Amazon movies or series. Stopped in middle of movie now black screen.

Was watching a tv show on my Kindle an hour ago. It now says that video and every single other video (including those I have purchased as downloads) is “unavailable”. I checked my laptop to see if the issue was just on my Kindle, but I can’t stream any videos on my laptop right now, either.

My iPad Air can’t play purchased or prime video. Cannot stream Amazon movies or series. Stopped in middle of movie now black screen.
2 Reply

Amazon prime not loading up on my lg TV. Screen going black

Why can’t I see the replies?

Ok I’m having issues, new lg tv worked fine streaming shows for month and then just quit can’t get it back over a week now! What’s up?

Amazon has changed something that eliminates a lot of Samsung or LG TVs and anything that uses Google. If you go to Amazon’s site and look for a list of compatible devices and your TV is not on it, you may have to use an alternate device such as a bluray drive.

No amazon prime video here in north Carolina. Anyone else?

Can’t get amazon prime video in Tacoma, Washington

I have audio on all cable tv stations, but when we go to Netflix or Amazon Video/Prime there is no sound. I checked all settings and nothing is muted.
It is Sunday 5-14-17 at 4:3pm EST. Does anyone else have this problem?

Orange County Ca. Streaming Bosch, always buffering. My wife’s Kindle, she can’t access some of her books.

Baton Rouge,La streaming Bosch. It was buffering over and over again. This is season 3. Season 1 and 2 worked great.

Wayne, Maine and Samsung tv and it keeps saying insufficient bandwidth.

can’t get amazon prime in eastern Washington….anybody else having this problem?

Amazon app hasn’t been working all day on my Samsung Smart TV here in MN.

I can’t get it to work on my Firestick. The network connection says very good and all othe apps work. I keep getting a network error.

Just finished watching Lincoln Lawyer on my TV. It stopped to buffer every 12 minutes, and I eventually resorted to turning the TV off and on and restarting the movie. So every 12 minutes it added about 2-3 more to continue.

Prime is down. Why?

Why is it I can watch Netflix without any interrupting problems. But due to insufficient bandwidth I can’t watch Amazon? Now I just became a member with Amazon lat night, and am already thinking Amazon isn’t for me. I rented the change up last night, which I was lead to believe was free on Amazon cause I’m a prime member is costing me $3.99 And whatever other hidden charges on a movie I couldn’t even watch. I tried watch it tonight, but the wanted an additional $3.99. Is it me or does Amazon seem to not be worth any money at all? Smfh

Leander, TX. Amazon prime was pausing and buffering last night. Some shows worse than others.

Major buffering issues tonight … too many free trial users on prime day???

I am so angry! I’ve gone on line and this is a common problem. Netflix, Vudu, etc. load fine not Amazon Prime. I’ve tried to fix the issue by constantly restarting my streaming device, my ISP router it never ends. Whenever I try to get answers it’s always the same reboot your device, your router. If you are thinking about Amazon don’t try them nothing works.

Yep, here in Austin. Was working fine and then all of a sudden it started freezing. Netflix is fine, so I know it’s not the internet.

My Amazon prime on the roku seemed to start the buffering issue when school let out. Everything else starts up just fine.

I started experiencing buffering and contacted Amazon about 2 weeks ago re: this issue. I was on the phone with customer support for about an hour, unplugging, resetting, uninstalling, reinstalling, etc. Nothing helped. They blamed my internet. However, none of my other streaming services are performing badly. With enough people complaining about it, maybe they will actually fix this.

I just wanted to add that I have a pretty respectable bandwidth and have even tried to use Amazon Movies after disconnecting Amazon Alexa, two I pads, and both of our cell phones. I have a smart TV, I have Tivo but it works fine with Hulu and other 3rd party internet pers.

Can someone convince me (HEY YOU AMAZON) why I should keep Amazon Prime. I don’t really buy much.

amazon nor netflix are working for me

Having trouble downloading movies here in Westerly RI 02891

Yes, same here. upstate NY…not going to go through uninstalling & re-installing when I know the source is Amazon. Probably tweaking something & now it has backfired. to be honest, this is the first time any problems….hope it gets resolved.

Having issues downloading Game of Thrones Season 7 and I am a paying customer…Located in Houston Texas.

Just downloaded “Lion ” but keeps buffering and saying I do not have enough bandwidth.What do I do about the video charge not having watched video ?

went to grab a bite in between episodes of “suits” and came back to “this content is temporarily unavailable”

Same with me

went to watch newest episode of Masters of Ink and no audio, only video. Brought up previous episodes I have already watched, and now they do not have any audio. Other recorded shows, like Blindspot have sound, but not Masters of Ink?

Video down right now – 02492 – tv says Unable to Connect to Amazon video

I am an Amazon Prime member and just started watching movie and it just stopped. UGH. I WANT MY MONEY BACK! It gave an error code which stated I was not connected to the internet (no network connection). I checked and I AM connected; I am connected on 3 TVs in my home. Sucks.

Amazon Music stopped playing Fri. Afternoon, Aug 1, 2017, and is still down. No music just a dashed line.

Constant trouble in the past month or so loading Amazon Prime, no trouble with Netflix. Takes AGES to load, Search won’t load at all. We just had our internet connection upgraded and nothing changed. Why does Netflix work so well and Amazon doesn’t?

Completely down for me now. Just a spinning circle on my smart tv. I have several others working fine. Fandango, Netflix, You tube, Hbo Go, Showtime Anytime etc and they are all streaming fine. I have a 300mbps connection for my wireless as well.

Amazon instant videos is down, as is Vudu. Don’t know why but seems widespread. Try watching a movie trailer and it shifts from loading to picture of movie jacket and back repeatedly. Rigby, ID

Amazon Prime Music quit working yesterday, 9-3-17. Worked great ever since we got firestick 2 months ago, now quit. Msgs “sorry, try again later” on all options of Prime Music. Prime music works great on my iPhone, just not coming in on the Firestick. All other apps on the firestick working great, Prime Video, Netflix, Pandora, Hulu
Any suggestions?

Can’t connect to Prime Music when using my firestick, I get “service error” message. It was working fine yesterday.