Amazon Prime streaming problems

I’ve been having problems with my prime video account. I can’t figure out why! All connections are good and am able to watch everything else on my TV. I do not understand what the problem could be! Help!

No sound on amazon prime video

for 10 days now the Prime movies have been having problems when Playing in any Roku device. and, I contacted Amazon support and within 45 minutes I was passed around to tech support people at least 6 different tech support people at Amazon. When I asked them to stop passing me around like I was garbage; they got short and hateful with me. Each time the switched me they made me repeat my entire issues from the beginning. I was passed around 3 more times. Still no fix at all. I have done factory resets, register and deregister and register devices, ensured all system updates were fine, etc. nothing works. So tonight I have decides to file complaints with my state atty general as Amazon took money and have not fulfilled their contract with me as a paid prime subscriber. I also intend to engage the US Consumer Protection Agency and FCC as they are a streaming media and communications provider.

Hope that my State Atty Gen did to eBay and Paypal they do to Amazon

Amazon prime video streaming app is horrible. The sound never matches up with the video and when I use Bluetooth the sound becomes distorted or cuts out or it just stops working. It’s not my internet because I have lightening fast fiber optic internet with speeds of 100 for downloading/uploading. I also have problems when the video I’m watching pauses on its own. This app needs a lot of work. The rewind and fast forward feature could use a 10 or 30 second rewind/fast forward feature too. It’s light years behind other video streaming apps.

The amazon prime video app is horrible. The sound cuts out constantly and the video stops playing. Whoever built the app did a terrible job. The app is light years behind all of the other video steaming apps. It needs a lot of work. I have lightening fast fiber optic internet with download/upload of 100 mb, and a brand new smart TV, so I know that’s not the problem.

Down right now on the UWS in New York City. This is second day. Netflix is fine so the problem isn’t on my end.

Our Amazon Prime has been down for two days. I get Hulu and Netflix of which shows my end is good! Please fill us all in about the problem! Hoping the Prime is up soon…. Jeanne B!

It seems like every time I sit down to watch a movie Amazon video is down. It’s not my internet or speed. I just replaced a modem box due to this problem.

Amazon is down saying I have connection problems, Netflix seems to be doing just fine.

Picture freezes but sound continues. Picture continues but sound goes off. A bar came up said video will continue when connection improves but I have no problems with any other app.

Same problem watching the Boys

Other prime shows work, so why is it just certain shows?

Same here in Montana. Trying to watch Jack Ryan. It’s so frustrating! Every 2 mins it’s freezing up. Hope they fix it soon!

I keep getting pop ups telling me there’s something wrong with my Internet connection, but everything but Amazon Prime vids work fine. Total BS. About to cancel.

Having trouble watching anything on Prime Video. Error message 9068 keeps popping up and told to try again later. What is error 9068?

Using Amazon Prime on Roku. Worked great last night, now all day today it recognizes my account, but this error pops up when trying to view anything but a trailer: “We’re unable to process your request. Please try again later or contact Amazon Customer Service.” Should I uninstall/reinstall? Or would customer service maybe actually be helpful?

We have been having the same issue on our TVs and Xbox, able to get on but get the same error message you are reporting. Called customer support and they said it was not their issue and sent us to our tv manufacturer that reset our tv and found no issues. Our Netflix, Hulu, Vudu and YouTube all work fine just Amazon Prime Video does not work.

Down in Plano, TX. Indication is problem withe Prime Video servers.

Down in Vancouver BC as well

Getting same messages now for last hour or two.

Roku app not logging on. Samsung TV built-in app works fine.

Down in South Florida too

Not working Berkeley, CA

It’s not working on Mars either !

No Prime in Houston for several days.

Not working in San Luis Obispo, CA – On the West Coast, about half way between LA and SFO.

Dead in SE USA. Sound but no video on all titles

Wow I thought it was just me, ya not working here in Mims Florida

Same issue in SLC UT. All of our add on subscriptions do the same thing currently as well.

Not working in CENTRAL CA
Carnival row has a button to ‘watch free with 30 day subscription’ but I’ve had prime for years.
Hopefully it’s fixed soon!

Wow prime is not working in Texas either, WTH..the least they can do is notify the public, instead of the public going crazy trying to find a solution to their issues

Not working in Isabela, Puerto Rico. I’ve been having problems watching movies. I can only watch the first 3 to 4 minutes of a movie and then it stops. I’ve tried several movies now and they all do the same thing.

Not working in Western Ma on Sony Smart TV but working on my phone and Kindle Fire.

Amazon not streaming on my Vizio since 30 min ..

Not working in Lincoln, CA for last 2 days on my Samsung 4k smart tv. Works fine on my LG phone. What’s going on.

Have a new Amazon prime subscription, yesterday I started using prime video on my ruku box boots up fine everything works but, after I select a movie it plays for about 20min and freezes and kicks me off app. Happens over and over again. Makes watching a movie frustrating. I have reset my box and updated my app with no success. Anybody else having this issue.
New to Amazon, not very impressed with Amazon prime Video.

I too have been having the same problem with the prime video app on my Roku….I have found a perfect solution though…I went out and bought an Amazon Firestick..Problem solved..Yeah!!

Yes, if someone must watch Roku, best to get a Fire Stick and use THAT to watch your Roku. My Stick has been trouble-free.

I unplugged the tv. Let sit a bit and presto!

Thank you! Tried unplugging the TV and everything works fine now.

Prime video is down in Wyoming on my Roku TV

Prime won’t fully load on my Roku. In Massachusetts.

Prime not working in Portland, Maine. Have a Roku.

It working on Roku in St Louis

Not working on Roku TV in NW Florida

Prime stopped working on all my Roku TCL TV’s.

Cent IL

Amazon Prime video not working on Roku TV in NC.

not working on Roku TV South Carolina

Unable to stream Prime video On Roku TV and Roku Streaming Stick on other TV – what gives – Hoover, Alabama

Not working on roku in UK either

Will there be a credit for all? Regarding Amazon Prime not working?

Canton, OH not working. Will not load on my TV

Seattle, WA 12:45 PST not working. Will not load on TV.

West Tennesse. Prime on Roku No Go. Prime on internet Yes.

Prime video is down, I assume they are aware due to the volume of responses on this site. It is working on my play station though. I am sure they will fix the problem at Roku.

My Roku amazon prime is not working trying enter and I just get kick back to home page. Netflix is working as is Hulu.

Prime not working on Roku in Ohio. Works on other devices.

Prime is not working on amazons fire stick in Pennsylvania

My prime video does not stream properly. I tried it on two different computers in two different cities, and the problem is still there. Hope they fix it, or I will cancel.

Down in Austin, Texas.

prime video not working in spencerport, NY. Area code 14559. THis is the third day it has not worked. what is going on?????????????

prime down in Staunton Va. second time in 4 days.

third time down in four days. Error messages….apple remote can’t get it off the screen. Amazon customer help can’t seem to correct the problem. Works fine for two hours, then quits….all other apps working on Samsung TV with Apple TV. Charlotte, NC

Prime not loading on LG TV. Not working for past 2 days. Netflix works fine.

My prime video is not working on my Roku device the video started going out and my Roku had to reload it reload it kept reloading video keep going out now it’s just completely out

Down in Las Vegas. Blank screen when I open app on Sony TV. What gives? Not our internet as Hulu and Netflix are working!

Prime not working on my smart tv on 19th or 20th, what gives. Always worked in the past with no problems at all

Prime video keeps buffering every 5 minutes with an error message that says try again or contract amazon help. I have an LGTV for several years and never encountered this issue. Also, the sound of voices is horrible and sometimes the picture is horrible.

Amazon Prime not working as of October 18, 2019 on Apple 4K TV in Dallas.

Prime Video is down and won’t let me watch anything. It will not load.

Crash in the middle of a movie. Suggestions “ check internet speed”…assholes its 66MB/second

I have been trying to watch a show on Amazon prime. I have been watching Amazon prime all week and all of the sudden now it will not open up any titles that I try to watch. Is Amazon prime down

Amazon Prime Video is having horrible issues. I can’t play ANYTHING. I tried 2 different devices. a Roku 3 and my new FireTV 4k and it won’t stream movies, or starts and there is no sound, then it crashes and loops and starts over but never playing anything. Netflix, Hulu, Youtube, Sling, others all working just fine.

EVERYONE!! I figured out the issue. Amazon fire’s recent updates cause issues with certain TVs and Audio systems incorrectly detecting the type of audio the stream should be sending. This causes NO SOUND, and will cause the HDMI cable to error out basically which freezes the video and it will loop and odd stuff. To Fix: Press Home. scroll right to the Settings. Scroll to Display & Sound. Click it. Then inside here there is an option for Audio. Click it. Under surround sound, choose Stereo. Problem Solved!

Change sounds settings for Surround Sound to Stereo, under the Settings > Display & Audio > Audio, etc.

Figured out the issue. Change the Surround Sound audio setting to STEREO. There is an issue with amazon’s Best Available Audio detection where it makes everything like THX, even if you don’t have that option so it sends too much data, which freezes the streams from Prime.

amazon prime plays show for a few seconds goes black then starts over

I can’t watch The Mentalist or Law & Order SVU anymore. The error message says something went wrong. Please try again later. How much later? It’s been over a week already

It’s in the Settings for your Fire TV, Fire Stick. There are different ones also for Roku, Apple TV, etc. But they all have them and you just have to switch to Stereo so it doesn’t download the incorrect audio signal type during streaming.

i’m streaming Amazon through Roku, which I figured (wrongly) would solve problems I was having, but now, it seems that the problems are multiplied above what i was having with Firestick. I’m getting freeze-ups; getting programs not staying paused or jumping to the next episode. Roku recommends doing a factory reset, which means that this product, which I’ve only had a month, has to go back to a blank slate, meaning I have to enter all the online entry stuff after only a month. I may have an out, and i’m gonna look into using my blu ray player, except for Amazon music.

Amazon Prime has just a black screen.

I had the same problem, about every 15 minutes. I found that a physical barrier (an open door) was in the way of the wi-fi from downstairs to upstairs. When I keep the door closed, the problem occurs less often.

Just performed update now individual programs are not loading

Amazon streaming is not working at all today. 🙁

This worked! Thanks so much for posting!!!

I have had this problem for months!! Video lagging, voice off, hanging up, out of sync – on every video with Prime! I’m using Roku and have absolutely no problem with Netflix, Hulu, AcornTV or any of the free channels. I have tried every solution on line, on youtube, on this feed – NOTHING works to fix it!!! Thousands of complaints all over the internet. AMAZON.COM TAKE NOTE!!

Prine is showing connectivity problems in fort worth tx at 8:30 CST Dec 4th

Cannot view any titles on prime video app(PS4) right now. Titles play behind an error message with no code “something went wrong. Please try again later” trying to view a rented title. Is there a support email address?

Struggling to stream prime video tonight in Indiana

WOW no wonder ,with all these issues. my prime through x-box has sound but no picture. It has been like this since before thanksgiving .Their techs have told me they are working on it. but being 13 or so days I’m starting to suspect they are promoting some alexa crap to sell. I’m considering dropping my prime subscription

Amazon prime video, etc will not stream on my smart TV. We watched a movie Tuesday night no problem then wanted to watch Mrs Maisel and got message that there was a connectivity problem. 2 days later still showing that although I can watch YouTube on TV and have rebooted both TV and roater. No problem with any other device. What’s up?

Buffering Mrs. Maisel Las Vegas.

Cant watch “The Feed” past episode 8. Amazon says “Something went wrong.” No error reported

I am having issues w same show. Is this still a problem for you? Curious if its related to the show itself or Amazon Prime Video in general

Video is buffering very badly. Only plays a few minutes at a time. Reset AZ prime. No luck.

Major problems with Prime Video streaming. Keeps stopping every 10-15 seconds, or doesn’t play at all. Amazon’s troubleshooting advice blames my internet connection. However, all other streaming services, including Netflix, Vudu, Hulu, are all working great. Good content but horrible streaming, and zero customer service to address the issue.

I have twice contacted Amazon about their Prime Video service. Both times they said they are aware of the issue and technicians are working to correct it. I first reported it on Friday and they told me to allow 48 hours for a resolution. I contacted them again tonight, Monday and they are telling me the same thing. Either their technicians don’t have a clue or their infrastructure is breaking down. A pay service should never experience these issues for more than 24 hours. This is incredibly poor customer service on the part of Amazon.

My Prime Video is still down January 16,2020. I s anybody else having this problem???

Still down for me. Started January 16, 2020

Yes screen freezes but the sound still plays, also been happening since around the 16th. It does this on all our devices.

@sandracrillbumgardner

Was this ever resolved? I am still having this issue. Any insight would be great! Thanks

I’m having the freezing/skipping problems with Prime and only Prime. Started on or about 1/26…very frustrating

Amazon Music not working through Roku TV. ALEXA is able to access Amazon Music content but who wants to listen thru her horrible speaker.

I have had issues for the last several weeks. Getting buffering symbol which doesn’t resolve itself. My Internet speeds are 300+ mps at modem and over 100mps at extenders. So Internet speed is obviously not an issue! I think the real issue lies with connection with Prime servers. The problem is the worse during prime viewing hours, from 6 to 9pm. ALL other streaming works fine at these times.

Every smart TV channel works well EXCEPT Amazon Prime. Not happy. Repeat > EVERY SMART TV CHANNEL WORKS EXCEPT AMAZON PRIME. NOT HAPPY!!!

Stuck loading for 24 hours now! Not happy. Netflix Hulu and Disney plus no problems.

try to watch prime video on computer and #$!$ stops every thirty seconds then starts..it’s impossible to watch anything…what exactly am I paying for?

Freezez, EVERY . SHOW. EVERY. MOVIE.

Speed test taken inches from Amazon FireStick shows >20 Mbps but for several days everything I try to watch buffers every few seconds. Can’t watch Amazon Prime Videos.

I cant even get back on

My prime will not even let me sign in on my smart tv, Netflix works fine…what gives

My service only buffers then nothing 6 days now

Every night at same time..my Amazon prime video .. just stops working it just shows a circle in the middle turning over and over..the Amazon prime vide work fine during the day …but at night it steams shut down….and in morning the prime on my tv says this app has been terminated..so I unplug it and rebooted my tv and it started to work…I pay for prime every month..I should be getting what I paid for…this is getting tiring you want watch a good show or movie at night and u cant

How do I fix Amazon Prime when I want to watch a movie? It says its loading, the little wheel just goes round and round, but nothing ever happens. Help!!

I live in Canada and Ive wanted Prime for at least a year, finally break down and get it this week due to being stuck at home, and first movie took me 4 hours to get through. Tried again today, still says internet issues. I don’t need to do speed tests, update my TV stuff, and restart my router to know my internet connection is just fine. Although I still did the latter 2, to no avail. My Netflix and Youtube stream flawlessly as I speak… seriously disappointed right now. I dont see the point of keeping prime if this is the case, which is super shitty. ;(

I just got prime a connected via Oku and Samsung 4k 65 inch tv. I went to watch Jack Ryan and every 2 second and I get a black screen flashing. it doesn’t go away and is consistent. I then logged into my laptop and went to watch it and it is fine.

I tried the roku and same thing.

I tried another show it was a cartoon and it worked just fine.

tried Jack ryan again and same black screen flashing.

quite annoying…

I made SURE I had the latest updates on my tv and roku and still same issue

expected much more from Amazon

My movie service constantly is very slow. The circle spins like crazy and sometimes never loads the movie before I can look at it. If I have paused it and try to start it up again it tells me “something went wrong try again later” I was blaming it on consolidated and they have over the last 12 months been to my home 26 times. I would like to watch what I am paying for but most times end up falling asleep waiting!!! It freezes up and buffers constantly.

I’ve been having the same problem. It’s almost as if the movie I’m watching has the stutters. None of the Amazon recommended solutions work. I’m connected to the fastest speed internet around (Spectrum). I use Chrome as my browser. My OS is Windows 10. It’s really frustrating. Streaming movies was the primary reason I ditched Netflix for Amazon Prime. It has to be their fault, since I NEVER had the same problem with any other streaming services. If they can’t fix it, what’s the purpose of keeping it?

Having tons of problems with shows freezing a few minutes in. So annoying. Happening on my roku tv.

So FRUSTRATING Ongoing problems nightly with shows freezing up. And then I can’t even get out (back to TV). Have to turn off tv and then unplug power restart and wait for TV to boot up. . At least 4 or 5 times a night.

My prime is down here in Boise. Will not play anything.