Amazon Prime streaming problems

Amazon Prime video streaming problems and connection issues do occur, and if they do use the comments area provided below as your personal online Amazon Prime video Instant Video service status page. The on-demand Internet video service by Amazon.com can run into difficulties, this is why Is Down Right Now is here so you can share your complaint or concern when there is a problem.

Major Amazon Prime problems can be to do with membership, login, videos being way too slow, videos not even loading, streaming is stuck in buffering mode etc. The service provides TV Shows and Movies for rental or purchase; it is totally free for any customers with an Amazon Prime subscription.

Maybe you are having issues with Amazon Prime video streaming on your Roku, your smartphone or even iPad. Whatever device, browser you are having Amazon Prime problems please do share them and your locality.

Amazon Prime status reports for Saturday 16th of February 2019

To find out if Amazon Prime is down right now, see reports below.

Problems with Amazon Prime? Share issues with Is Down Right Now readers:

Charlie McNatt Webster
My amazon has not run for two days
Quib
D.C. area has been down for days now. WFT, new season of Sneaky Pete is out.
Johnny Bravo
Down in NY too.
Ari
Possible work-around while they patch it: web is working but app is down. Adding the movie you want to your watchlist on PC will make it appear on the app, in the 3 lists that are still coming up.
Vin d
Connecticut down too my seal team is on tomorrow and looming tower WTFFFFF!!!!!!!
Agenda21
Streaming is down in PA
joseph
Walking Dead Instant Video for TV is NOT loading in Austin 78613.when will it ever be resolved ?
Rachel
Prime isn’t loading on my tv when other services are. It is streaming on my iPhone fine though. Southeastern Wisconsin.
Dan Barth
new amazon firestick does not load home. TV loads netflix and hulu fine. same tv the firestick is on so not my network issue. both wifi
Dean
Bob
I had the same problem with amazon within the roku stick device. Someone suggested that I reset the roku device by pressing the reset button on the outside of the device. This caused Roku to reset everything. I had to initialize both amazon and netflix again, but amazon began working and so far so good.
dean
Dan
I had the same problem with amazon within the roku stick device. Someone suggested that I reset the roku device by pressing the reset button on the outside of the device. This caused Roku to reset everything. I had to initialize both amazon and netflix again, but amazon began working and so far so good.
Love Cosmos
Watching Sopranos season 4 on Apple TV. ALL KINDS of Problems. 1. No sound. 2. If I pause it starts the episode over. 3. Screen black sometimes or won’t play. I HAVE NO PROBLEM with other APV movies or shows. Netflix working fine. I have restarted The Apple TV. I have deleted and reinstalled the APV app. This is ridiculous.
On a side note;
When Bezos kills off competition in many sectors, this is the quality we will receive from this goliath of a company.
gloria wood
MY MOVIE ON PRIME HAS DOWNLOADED 15 TIMES IN THE FIRST EIGHT MINUTES OF THIS MOVIE NOT HAPPY. I DO NOT HAVE THESE PROBLEMS WITH ACORN OR NEWFLIX AND EARLIER WATCHED A WHOLE SEASON OF A SITCOM ON NETFLIX WITHOUT DOWNLOADING PROBLEMS. THATS WHY I AM NOT PARTICULARLY HAPPY WITH THIS ASPECT OF PRIME I ALWAYS HAVE PROBLEMS WHEN TRYING TO STREAM SOMETHING.
Linda
Not getting image in thumbnails on Amazon video with Roku for 2 weeks. I can watch the video but a hassle trying to see what is available. Any one else with same problem ?
Bill Mack
Cannot get movies circle keeps rotating , getting pissed off,. Today Thursday at 4PM May 10th
Steph Zito
Amazon Prime Video wont open. Get message there isn’t enough space, so I deleted a bunch of other apps on Roku. Still won’t work. Worked fine until yesterday so I don’t understand…
Celeste M
Movies hanging up – white circle keeps spinning then goes away – screen then remains black. Only command I can use at this point is to exit the app. Then I have to reload Amazon video to watch another episode. This has been happening for 3 days now; today is Friday, May 11th. Never had problems before and I’ve had Amazon for 2 years. I have a 4 year old Samsung Smart TV.
A. B.
We can’t pull up anything on Amazon prime in our home. Nothing is working, not even the trailers.
buffee
This has happened three times between 8-11 PM PST. Circle just spins. Not on HULU, NETFLIX, CW etc JUST Amazon Prime video. If it were free I’d blow this off. But these are FULL SEASONS I have paid for. Over 300$ in the past few months. If I want to staY UP until midnight it usually comes back. It is May the 12th. It has happened twice in the last 10 DAYS.
Jack Hanson
Like many others, spinning circle when trying to watch a movie on Amazon Prime. Started 3 days ago. Netflix works fine, no issues. The movie plays fine – no buffering issues – just that damn spinning circle in the center of the picture….
Phyllis Bates
I’m having trouble with Amazon Prime too. Never had trouble before. Just a spinning circle now. My wifi works fine; Netflix works fine. What is going on?
Phyllis Bates
Fixed it! Here’s how: Go to Settings/then Applications/select Manage All Installed Applications/ select Amazon Video/select Force Stop/select Clear Data/ select Clear Data again. Then it says restart the device, but mine is WIFI, so I just went to the home button and started the show again. If you have a device, you would need to unplug and plug back in. Works fine now!
PhredG
Stopped in the middle of The Expanse on my Samsung TV. Now nothing will stream from Amazon. All the others work fine. Can stream from my computer but…
rosierosecat
I haven’t been able to watch Prime Video for several days on my TV. It’s OK on my laptop and iPad. On the TV the remote works for “resume” and I get one bar of movie choices, but once I hit “resume” or another selection, they pop up on the screen but nothing happens. Things are frozen. Hulu and Netflix are working fine.
Michael Landers
My fire stick won’t load prime or Hulu and home is unavailable my wifi is working fine I read about a malware that’s been affecting fire sticks and the only solution is to factory reset your fire stick I did this and it still won’t work this is getting ridiculous I contacted Hulu and got a credit on my month but they need to put out an update on Hulu and on the home screen
guest
I can watch on fire stick but not roku devices.
Hummingbird
Using Roku, Prime movies won’t load, keeps crashing and restarting my Roku.
Amazon 1855-888-1706 Toll Free
Call us for any kind of help
John
Can not access Amazon video through TV will not load post clicking on app. My bandwidth is excellent .Working fine previously also can’t load mobile app onto my Huawei p20 pro !! What to do ?!
Brian Borchers
Same problem here with a Roku Premiere. Tried removing and reinstalling the Prime Video channel, resetting the network connection, but neither helped. I can stream Prime Video easily on my PC.
Buzzeroo
Can play prime movies on TV. Cannot put them on or take them off watch list. Cannot rent movies either………Sign comes up “Bad connection” but I can load and play any prime movie that I click on so the connection is OK.
ree
Same here. Customer service said it is a known issue and they are working on it.
Ginger
Amazon Prime freezes every time I try it.use. It won’t load. It works on the other TVS in my home. Just not the one in the den. My Hulu and Netflix works great with no issues. Any suggestions?
kellydawn325
I was watching earlier today, but now my ROKU just says “contacting Amazon”, then nothing. It’s just the Prime Video words with the smile. Won’t connect with Amazon. I can get any other channel with my ROKU, but not Amazon.
kellydawn325
Same here. Interesting thing….I was watching it earlier.
James snell
Amazon prime is down for me.
Crystal Ballew
I tried to watch jumangi on starz 7 day free trial but it says service unreachable cdn error code.besides tonight i have had a problem with buffering or slow internet speed for a month and a half.after it played perdect for the first 5 days or so i wish it was working good i have only watched 7 movies in last month
forestman52
The last two days I get “The network is down” error message when trying to stream Amazon Prime video. Like others my Netflix works perfectly. Is there anywhere on Amazon to get this fixed or addressed?
Scott Marano
I’m trying to watch a movie it’s one minute at a time and buffering what good is it.
Ken Shelley
After the first few minutes of looking Prime Day deals, I can no longer get on. I only get the “Uh Oh” message — with pictures of dogs — saying “Try Again”
Sonja
Im getting the 9068 error message and, from researching that code, I’ve gathered it’s a server issue with Amazon . I’m sure it will be up and going soon. Hopefully. 🙂
Randy Knight Shandle
Can’t access deals on prime
Rick O’Hara
Lots of halting when streaming Prime videos. Don’t have the problem on Netflix.
Sophie
They were hacked by the same gang that hacked our government, coincidentally on the same day Trump had a private meeting with his master, Putin. Trump has made it very clear how much he hates Jeff Bezos and he’s been raging against Amazon for several months. Prime Day was scheduled long before the “summit;” two hours after it concluded Amazon was hit, on the exact day it would mean the biggest $$$loss for Amazon. Imagine a man so immature and vindictive that he thought nothing about the millions of Americans he’s screwing over just to give the finger to Jeff Bezos.
Laura Raadgep Johnston
Ended up doing a factory reset on my roku and started from scratch and logged back in to the channels including Amazon and now it works
Joe386
what a bunch of ridiculous conjecture lmao
living detroit
please stop drinking the kool-aid
Debbie Lapeyrouse
I have had problems today but I have the same problems of Amazon locking up and I can’t view anything unless I reboot my Smart TV and hope it works then. None of the others like Netflix do this. This happens to me all the time, not just today.
Veronica
My amazon prime keeps kicking me off, it has done this for the past couple of days.
walcon
Amazon Prime keeps resetting or rebooting my apple receiver every 30 minutes or so of watching movies. It does not happen on Netflix or any others. I’ll give it a few more days then I’m dropping Prime! That means I’ll drop Amazon all together!
Latinsongbird78
It won’t start playing the video.
Davey Sunshine
Have Prime thru my Fire stick…..some movies and TV shows have sound…..some don’t????????
MonarchPass
Never post during a bender.
Jean Peters
I see all these comments. So when will Prime be fixed?
meggy8868
All this time I was getting help from amazon people and they told me the problem was with my HP computer and connected me with a guy from India who managed to get inside my computer before I realized what was going on. why didn’t the helpers realize that it was the Prime site itself? Weird.
David Cassino
What the deal, is Amazon Prime Video still out of order. Using Firestick, but nothing happens. All my other streaming shows are working. What gives?
Michael Arnaud
Same issue here, David: all other channels but Amazon work fine. I press the Amazon button on my Roku remote, it looks like it’s going to sign in, and suddenly I am at the Home screen. Amazon is not even listed in my channels, nor is it available as a channel. Yet I can watch Amazon Prime on my computer or laptop any time. As you say–What gives!?
phil
the sound on amazon is terrible, have to constantly reset sound when watching amazon prime on my smart t v
Kiefer
I can’t pause, ff, rw or stop any amazon prime videos without turning off my smart Blu-ray dvd. The progress bar is at 0:00 for everything I watch even if it is 30 min into the show. Netflix and other streaming services work just fine. This has been going on for 2 days, wtf.
Michelle Gardiner
My rok u won’t play Amazon videos. it plays for 5 sec then kicks me out to roku home screen. Amazon said it was my roku I had to reset it and my internet connection. I did this even took my roku to factory settings. Still does not work. What is up. BuT Amazon streams on my kindle?
Streamer1
Same exact issue here. Have removed device from my Amazon account, reset Roku to factory, still the same issue. Prime video works fine on iOS.
Angry
Exact same issue here but only when I try to watch shows on amazon. Movies work fine
Pfryan
Same problem here. Since yesterday afternoon.
David
An watch episode one of Goliath but other episodes won’t finish when the screen says downloading?
Not A PC Guy
3 PM West Coast, hit the button to Play on Prime but no movies, nothing works.
glasser72
Are you retarded or something????
Christy Petty
don’t know if me or thee. Trying to play on laptop, it worked great till today. But I also recently upgraded to Mojave. Amazon keeps telling me there is a problem with the player.. blah blah. it will stream and start for 2 seconds then gives me message of problem with player, go to amazon link that is absolutely no help.
bookish1
Still Saturday, October 6, 2018 in USA.
Amazon Prime Video will not play.
Ramblingal Bun
Amazon Prime movie froze. This has happened a few times this week. When I go to close down the page my pc says Google has an error. Which company is at fault? Amazon or Google?
Rima49
7:25 PM EDT Cant watch Prime Videos wont start
Richard Parker
Friday Oct 12th, 2018 and Amazon Prime will not even load right now. I love the streaming here, many hard to get videos are online here and a few I follow every daily When watching just about any SciFi video and it takes some time for the next video to load. What do you know, Prime Video just started up. Its been trying to load long before I posted this. I know the difficulties you must have but try to let us members know something. PLease..
USCBIKER
Amazon’s fault, their servers suck and they ignore it. I cancelled my prime today!
USCBIKER
It won’t, dump the lying MFers!
Bee Pep
Monday, October 15, 2018. Amazon Prime app on Roku won’t open. Load screen appears, then it goes right back to the main Roku screen. Tried deleting/reinstalling the app and rebooting the Roku. Nothing. All other apps are fine.
Bee Pep
I was having the same problem many of you seem to be having. If you are watching Amazon thru Roku you may need to deregister the Roku at Amazon. Go to Your Amazon Prime Video section from your computer. In the right hand corner of the screen there’s a menu button. Click it and open Settings. Then select Your Devices. Select whichever Roku you are having issues with. Then when you try to log into the Amazon app at Roku, it will give you a code to re register the device. After that you might be good to go. I hope this helps someone.
crismahn
I was having the same issue. Suddenly whenever I clicked on my Prime Video icon on my TCL Roku TV, I immediately got shunted back to the home screen. First I tried turning the unit off and on a few times. No joy. Then I tried unplugging it an plugging it back in. No joy. Then I tried removing the app, turning the TV off and then back on and then adding the app again. No joy- still shunting back to home screen. Finally, for lack of any better idea coming to mind, I unplugged and re-plugged in my modem/router. That did the trick. When I clicked on the app icon I was taken to a log in screen. After logging in- all is well.
Raymond Sturgis
The Amazon Music is also down
yoopergram
I watch Amazon Prime and Netflix on a Roku 2. The last week to 10 days, Amazon Prime is constantly buffering, I mean it will run OK then after a few minutes stop to load again. It takes an hour to watch 45 min of video. On the other hand no problems with Netflix. I have Charter broadband. Is the issue with Amazon, the Roku, Charter or what?
Lauren Elizabeth Theis
Seems like we are experiencing something similar to other users. On Prime Video when we click on anything to watch it plays for a few seconds and then sends us back to the home screen of our tv. However, everyone mentions that after they try logging out then back in, reregistering the device, unplugging and plugging back in the router things seem to work again….we’ve done all of these things and are still having the issue. Anyone have any other ideas?!?!!?
Kansas Gal
It seems to be down right now too.
Pegan
For the last few days certain Amazon Prime shows won’t load (ex. Ambassador).
Tried all suggestions re: device, modem, etc. Other shows (ex. Americans) will load, albeit slowly. Everything on Netflix will load so no problem on my end.
What’s up w inconsistency of Amazon?
Ken Ra
Minneapolis.started Dec 1 with a 20sec power outage still being a pain Dec 4 slow to get to video main selection, episodes wont load. No netflix some will load poorly. I get connection problems and Banwidth too low WTF is going on ?
Kandakis
Stuttering movies have always been a problem with Amazon. They lie when they say its your inet connection. Everything else works fine. I wish they would fix it because we’ve had Prime for several years, order loads of stuff, yet have to put up with this crap. Good thing I have Netflix and others.
Kathi Schlee Markan
We are unable to watch movies – keeps stopping. Our internet speed is 100% fine at 27 MB D/L speed!
Amazon Prime
Amazon Prime Number 1.800.343.7179
Amazon Prime
Amazon Prime Refund Support 1.800.343.7179
Derek
Amazon services problems. Fix now.
NetG
amazon is aware, they’v been getting numerous calls. i’ve been added to a massive ticket as of 827pm cst 1/15/19
Michael
Amazon app loads but wont play videos. No load icon either. Reinstalled and same thing. Netflix streaming works. What the hell
Justin
Hello
Justin
Evrytime I try and watch a movie on my Amazon prime account on my TCL series 5 4k tv I get buffering. This doesn’t happen on any other app I use .
Dan
Network error occurs every 10 to 20 minutes during streaming, resets to beginning of video everytime then crashes again. Only streaming program with these issues that I have. Started yesterday.
GrumpyHighlander
Use the PS4. I’ve had Prime for years and no problem. The last couple of weeks it’s been sporadically buffering. When it does buffer it keeps doing it for a while. Rebooting doesn’t help.
My internet is great and I can immediately go to Netflix or Hulu and have absolutely no problem.
Jerry
Resolve problems now.
Tanya Lewis
The trailer would play on my tv and the audio, but not the movie… Please fix now
Michele Engel
We have not been able to stream from our Roku for days now. Just keeps saying “contacting amazon” and sits there.
Carl Lewis
Problems with Amazon prime. Fix now.
TheBattman
Constant buffering tonight. 44mb service that works without a hiccup for YouTube, Netflix, and other video services, even for 4k. Just Prime Video having problems.
Mmt0503
I click on Prime Video and it brings me to Roku main page. Won’t let me log in to
Jack Beddows
What’s annoying is the dishonesty. The constant playback interruptions of Amazon always played off as connectivity issues due to bandwidth, yet Netflix works just fine. Fix it already and stop lying about it.
cookiegirl
This morning, 2/15/2019, I checked as It wasn’t working on my Wii last night. Still nothing. Two weeks ago it worked just fine. I can pull it up on my phone or computer, but not on the Wii. I get an error99 code, and then something about removing the information. Is it me or amazon prime video on demand? Thanks.