Amazon Prime streaming problems

Amazon Prime video streaming problems and connection issues do occur, and if they do use the comments area provided below as your personal online Amazon Prime video Instant Video service status page. The on-demand Internet video service by can run into difficulties, this is why ‘Is Down Right Now’ is here so you can share your complaint or concern when there is a problem.

Amazon Prime

Major Amazon Prime problems can be to do with membership, login, videos being way too slow, videos not even loading, streaming is stuck in buffering mode etc. The service provides TV Shows and Movies for rental or purchase; it is totally free for any customers with an Amazon Prime subscription.

Maybe you are having issues with Amazon Prime video streaming on your Roku, your smartphone or even iPad. Whatever device, browser you are having Amazon Prime problems please do share them and your locality.

Amazon Prime status reports for Saturday 22nd of October 2016

To find out if Amazon Prime is down right now, see reports below.

Problems with Amazon Prime? Share issues with Is Down Right Now readers:

  • Todd

    Streaming down for 4+ hours in WA. Very frustrating. Amazon needs more core services infrastructure investment.

  • Kerry O’Sada-Mendez

    Down in Michigan all night now it’s 1:00 am. Very frustrating. I quit.

  • mrcrustycrab

    Birmingham AL – various (3) playback error msgs. 7243 code on one.

  • leelee

    it’s back up in central NC

  • cjplay

    Back up in LA. Played Suits. Had a Veep ad in front of it. Was this a software update gone bad then good? Here’s a tip-cloud services don’t need to go down for playlist adjustments!

  • fit

    in nj mine is back up!

  • Jessica Manfredonio

    Back up in Bay Ridge, Brooklyn

  • RulesOfAcquisition#10

    It was down in NY at about 9PM last night, but it’s back up now as of 10:15AM.

  • Louis Jones

    Back up in Florida, first time it’s ever been down… Not to shabby…

  • HandyMomma

    I have Netflix and Hulu. I don’t have any problems with them either. Perhaps it’s because I mostly use the iPad apps or smarttv. I used to use roku almost exclusively and don’t recall a problem there either but that was a while ago, I could be wrong. I find them all comparable. The worst are the individual network apps. USA is the worst of the worst.

  • paul

    all choppy keeps stopping audio is out of sync with the video. They send me a mini-questionaire asking about my current experience with amazon prime video and I told them it sucks and what the hell is going on with your service. Three days later its still the same. Their help page only offers to solve hardware problems with your equipment…oh no it couldn’t be Amazon at fault has to be my equipment right??? B.S., B.S., B.S., and B.S.

  • Cassie Taaning

    I have never been able to stream an Amazon film without constant buffering interruptions. I have satellite internet- speed is 25 Mbps. I do not have this problem with Netflix or YouTube. I live in Northern California. Problem has been persistent the past year.

  • Robert

    Amazon Customer Care Toll Free +1-800-608-5160

  • margoharris

    Here in Central California, 35 miles south of the southern entrance of Yosemite National Park.
    We have been having a lot of problems, buffering, reloading, freezing up almost every night. I love Amazon but Hulu might be our next move.

  • Connie Schneider

    I have been have issues for weeks now. Have been blaming it on my internet but I really don’t think that’s the problem.
    Here in La Monte,Mo.

  • Tracey Kellough

    Amazon used to be fine but lately there is constant buffering. Netflix is fine. I’m in NE Texas.

  • Nikki

    Contacted customer service yesterday. They said there was an issue with the amazon video app on the ps4

  • Cathy Kennedy

    We’ve experienced problems with streaming for more a week now and it’s driving me nuts. What’s the problem?

  • Thecuteone

    This is happening to me all the time. Sometimes I have sound but not picture. Most of the time, nothing. Why?

  • Jay Lambiotte

    Because of this site or because having read this site people won’t buy the Amazon product?

  • Jay Lambiotte

    Not having any luck with my firestick. The last 3 times I tried I got First: Just the Home page with no response to my remote; second, a procession of scenic pictures about every 3 secs, and finally, a black screen. Is this just me?

  • Jay Lambiotte

    Still nothing 24 hrs later. Does Amazon monitor this web site?

  • Patricia Dodge

    Streaming Amazon video worked fine until 2 days ago. All other apps work, just Amazon…black screen with the spinning circle. Does anyone know what’s happening?

  • Patricia Dodge

    Hope this helps, was told to reset TV after updating and disconnecting. Best advice came from TV manufacturer.

  • Scott Page

    Cannot connect to amazon on roku…goes back to main screen. Everything else works fine. I have 50MB internet. Currently watching sling and just finished watching netflix. It has to be an amazon issue.

  • Michelle Anghel

    Amazon video problem. Voice and video are not in sync. Netflix works fine, YouTube is fine, so I believe is an Amazon problem.

  • MaryAnn Crossman

    Amazon prime video streaming shut down last nite and have not been able to reconnect. all other internet services working in the household. Vancouver Washington area. Any other out there having issues

  • D47

    It’s ALWAYS screwing up, constantly. Extremely frustrating to say the least. We pay for movies, watch for 5 or 10 min and boom “problem occurred” we’re seriously thinking of dropping prime all together

  • Michelle Stelly

    Amazon instant video is not working right now, but all other instant video programs on our tv are working fine right now.

  • Susan

    Oct 9, 2016 – no sounds on Prime movies. The Hulu app is working fine.

  • Ramon Quiles

    try playing movies for the past 3 days and all i get is snow on my pc screen. Worse of all.. it does it on Firefox, Chrome, IE and MS Edge.. im not going to install anymore browsers because its not my PC but this crappy service I just payed 100 bucks for. Prime video is a major disappointment.

  • Susan

    I was able to resolve my issue within the audio settings menu. It was set to a default setting – once I declined that default, movie audio within Prime itself is fine. Wish I could be more specific – I found the solution in another thread so perhaps you could keep searching there.

  • Cr8zyC8tL8dy

    Tried play now on tv and it skips to “overview” and won’t play?

  • Alicia Nolan Mcpherson

    Prime is not working on my firestick, but I can get Iceland films but that’s it. East Indiana