Amazon Prime streaming problems

D.C. area has been down for days now. WFT, new season of Sneaky Pete is out.

Possible work-around while they patch it: web is working but app is down. Adding the movie you want to your watchlist on PC will make it appear on the app, in the 3 lists that are still coming up.

Streaming is down in PA

Prime isn’t loading on my tv when other services are. It is streaming on my iPhone fine though. Southeastern Wisconsin.

Bob
I had the same problem with amazon within the roku stick device. Someone suggested that I reset the roku device by pressing the reset button on the outside of the device. This caused Roku to reset everything. I had to initialize both amazon and netflix again, but amazon began working and so far so good.

Watching Sopranos season 4 on Apple TV. ALL KINDS of Problems. 1. No sound. 2. If I pause it starts the episode over. 3. Screen black sometimes or won’t play. I HAVE NO PROBLEM with other APV movies or shows. Netflix working fine. I have restarted The Apple TV. I have deleted and reinstalled the APV app. This is ridiculous.

On a side note;
When Bezos kills off competition in many sectors, this is the quality we will receive from this goliath of a company.

Not getting image in thumbnails on Amazon video with Roku for 2 weeks. I can watch the video but a hassle trying to see what is available. Any one else with same problem ?

Amazon Prime Video wont open. Get message there isn’t enough space, so I deleted a bunch of other apps on Roku. Still won’t work. Worked fine until yesterday so I don’t understand…

We can’t pull up anything on Amazon prime in our home. Nothing is working, not even the trailers.

Like many others, spinning circle when trying to watch a movie on Amazon Prime. Started 3 days ago. Netflix works fine, no issues. The movie plays fine – no buffering issues – just that damn spinning circle in the center of the picture….

Fixed it! Here’s how: Go to Settings/then Applications/select Manage All Installed Applications/ select Amazon Video/select Force Stop/select Clear Data/ select Clear Data again. Then it says restart the device, but mine is WIFI, so I just went to the home button and started the show again. If you have a device, you would need to unplug and plug back in. Works fine now!

I haven’t been able to watch Prime Video for several days on my TV. It’s OK on my laptop and iPad. On the TV the remote works for “resume” and I get one bar of movie choices, but once I hit “resume” or another selection, they pop up on the screen but nothing happens. Things are frozen. Hulu and Netflix are working fine.

I can watch on fire stick but not roku devices.

Call us for any kind of help

Same problem here with a Roku Premiere. Tried removing and reinstalling the Prime Video channel, resetting the network connection, but neither helped. I can stream Prime Video easily on my PC.

Same here. Customer service said it is a known issue and they are working on it.

I was watching earlier today, but now my ROKU just says “contacting Amazon”, then nothing. It’s just the Prime Video words with the smile. Won’t connect with Amazon. I can get any other channel with my ROKU, but not Amazon.

Amazon prime is down for me.

The last two days I get “The network is down” error message when trying to stream Amazon Prime video. Like others my Netflix works perfectly. Is there anywhere on Amazon to get this fixed or addressed?

After the first few minutes of looking Prime Day deals, I can no longer get on. I only get the “Uh Oh” message — with pictures of dogs — saying “Try Again”

Can’t access deals on prime

They were hacked by the same gang that hacked our government, coincidentally on the same day Trump had a private meeting with his master, Putin. Trump has made it very clear how much he hates Jeff Bezos and he’s been raging against Amazon for several months. Prime Day was scheduled long before the “summit;” two hours after it concluded Amazon was hit, on the exact day it would mean the biggest $$$loss for Amazon. Imagine a man so immature and vindictive that he thought nothing about the millions of Americans he’s screwing over just to give the finger to Jeff Bezos.

what a bunch of ridiculous conjecture lmao

I have had problems today but I have the same problems of Amazon locking up and I can’t view anything unless I reboot my Smart TV and hope it works then. None of the others like Netflix do this. This happens to me all the time, not just today.

Amazon Prime keeps resetting or rebooting my apple receiver every 30 minutes or so of watching movies. It does not happen on Netflix or any others. I’ll give it a few more days then I’m dropping Prime! That means I’ll drop Amazon all together!

Have Prime thru my Fire stick…..some movies and TV shows have sound…..some don’t????????

I see all these comments. So when will Prime be fixed?

What the deal, is Amazon Prime Video still out of order. Using Firestick, but nothing happens. All my other streaming shows are working. What gives?

the sound on amazon is terrible, have to constantly reset sound when watching amazon prime on my smart t v

My rok u won’t play Amazon videos. it plays for 5 sec then kicks me out to roku home screen. Amazon said it was my roku I had to reset it and my internet connection. I did this even took my roku to factory settings. Still does not work. What is up. BuT Amazon streams on my kindle?

Exact same issue here but only when I try to watch shows on amazon. Movies work fine

An watch episode one of Goliath but other episodes won’t finish when the screen says downloading?

Are you retarded or something????

Still Saturday, October 6, 2018 in USA.
Amazon Prime Video will not play.

7:25 PM EDT Cant watch Prime Videos wont start

Amazon’s fault, their servers suck and they ignore it. I cancelled my prime today!

Monday, October 15, 2018. Amazon Prime app on Roku won’t open. Load screen appears, then it goes right back to the main Roku screen. Tried deleting/reinstalling the app and rebooting the Roku. Nothing. All other apps are fine.

I was having the same issue. Suddenly whenever I clicked on my Prime Video icon on my TCL Roku TV, I immediately got shunted back to the home screen. First I tried turning the unit off and on a few times. No joy. Then I tried unplugging it an plugging it back in. No joy. Then I tried removing the app, turning the TV off and then back on and then adding the app again. No joy- still shunting back to home screen. Finally, for lack of any better idea coming to mind, I unplugged and re-plugged in my modem/router. That did the trick. When I clicked on the app icon I was taken to a log in screen. After logging in- all is well.

I watch Amazon Prime and Netflix on a Roku 2. The last week to 10 days, Amazon Prime is constantly buffering, I mean it will run OK then after a few minutes stop to load again. It takes an hour to watch 45 min of video. On the other hand no problems with Netflix. I have Charter broadband. Is the issue with Amazon, the Roku, Charter or what?

It seems to be down right now too.

Minneapolis.started Dec 1 with a 20sec power outage still being a pain Dec 4 slow to get to video main selection, episodes wont load. No netflix some will load poorly. I get connection problems and Banwidth too low WTF is going on ?

We are unable to watch movies – keeps stopping. Our internet speed is 100% fine at 27 MB D/L speed!

Amazon Prime Refund Support 1.800.343.7179

amazon is aware, they’v been getting numerous calls. i’ve been added to a massive ticket as of 827pm cst 1/15/19

Hello

Network error occurs every 10 to 20 minutes during streaming, resets to beginning of video everytime then crashes again. Only streaming program with these issues that I have. Started yesterday.

Resolve problems now.

We have not been able to stream from our Roku for days now. Just keeps saying “contacting amazon” and sits there.

Constant buffering tonight. 44mb service that works without a hiccup for YouTube, Netflix, and other video services, even for 4k. Just Prime Video having problems.

What’s annoying is the dishonesty. The constant playback interruptions of Amazon always played off as connectivity issues due to bandwidth, yet Netflix works just fine. Fix it already and stop lying about it.

For a couple of days now Prime only plays for a minute or two then goes back to the Roku Home Main Menu.. 2-16-2019

I was staring a movie then it froze. Now when I click on Prime Video I just get a blank screen. I have done all the suggestions, for e stop, clear data. Clear cache, restart TV. Nothing has worked. I’m sure they aren’t in any hurry to respond since they’ve already taken subscription money for the year. I don’t like paying for something I don’t get, I believe this is called a breach if contract. I won’t be signing up for another subscription with this service.

for some reason it is doing two things….1. It double speaks everything and 2. after about 10 or so minutes it says server problem and cuts off….Netflix works perfectly as does normal tv….

Trying or load a movie on my TV. The blue line stops about 1/3 of the way and it says loading too slow .. Contact your internet.

Watching a Prime movie. Shuts off every 10 minutes or so. Really aggravating.

I can’t watch Amazon video app as it needs updating and it won’t update on my LG TV I thought maybe my TV was the problem but no other apps give me problems

Prime videos just stopped loading this morning. Was kind of glitchy last night. Kept going to the main screen on my roku 3. Now wont even load up the Prime menu.

I’m in Michigan as well. And having same problem. I’m on the phone with Amazon right now .

My prime video is not working at all. I have roku tv, and am a prime video member, I can not even get prime video to come up, just reverts back to home screen…wsup

Prime Video is not loading on Apple TV. My internet connection is fine. It acts funky sometimes, but it always kicks after a few minutes. Not Tonight. Bummed.

Prime video gets stuck on the load screen and then eventually tells my my connection is bad. I’m using a Roku Express. There is no connection problem as I am streaming YTTV just fine.

Would that be with Amazon music too

April 13, Amazon prime will not load on my ROKU, fine on my Amazon Fire tablet, and ROKU will load other streaming services, however the Amazon prime opening screen lacks the “Amazon is connecting to the internet”, and just reverts back to the homepage.

The episodes of some of my programs (Cats 101, and Too Cute) get near the end and then just cut off and go to another episode. This has only started happening after having my grandchildren view all seasons and episodes of these two programs many times. Didn’t happen when we first watched them.

When I was clicking on fast forward or rewind during an episode there would be a 5-10 second delay in registering the action. Not the biggest issue though. I turned off my TV in the middle of an episode a few hours ago then when I turned it back on, loaded up amazon prime and went to my show and “resume episode” the screen just completely froze! Wouldn’t come unstuck so I eventually just turned it off and won’t bother going through all that again until I figure out what’s going on. Yes, I’ve tried turning off my router and turning it back on again!

Prime is currently down April 25, 2019, 6:40 – 8:00 PM. Will update if problems cease. Many sign in problems, however primary video streaming problems. Check for updates.

Edit: Now back up, at least for me! Have fun watching!

Me, too! Thanks for the update which led me to check and voile, success, here , too!

Some of us in my household have been watching Empire Boardwalk, and it has been way more difficult than it should be to keep track of which episode we’re watching and which one is next. We missed a whole season because it got skipped in the “queue”. So we’ve started putting a sticker on the remote that we write the season.episode to watch next. I blamed it on a decline in mental acuity due to aging (which isn’t that big of a stretch of the imagination). Well on Wednesday night we watched S2E10, and last night when we tried to pick up where we left off…things got rather heated because the continuity was all off. So it was decided to go back to the previous episode to pick up the chronology of the story line. Something is screwed up with the servers or whatever the term is for their equipment because Nucky was getting the advice which led him to devise a plan to crush his enemies… Well it’s a great series and I don’t want to give away any details (spoilers suck!. But this was the episode which set up a really killer episode that we saw earlier this week, and which definitely wasn’t the one we just saw the previous night. I’m not going to say that I’ve never been wrong about something which i knew I was right about. Memory can be unreliable etc…. (eyewitness testimony which is later shown to be untrue: such occurrences are a well documented fact).
OK here is the smoking gun; that which affirmed my own sanity and crushed :any fears of dementia in the near future: right there on the screen was indisputable proof positive of malfunction, technical issues, bugs in the system. Whichever way you slice it there is no way to explain away why season 3 has two episodes labeled ” EPISODE 0″ that came before EPISODE 1 !!! That’s right, EPISODE ZERO!! Even if you’re going to try and take the computer nerd/geek route and insist that with the way files are organized in computer languages, where the first element of an array can be indexed as the “zeroeth” record, you will never see TWO ZEROS!!!
I realize this isn’t of any universal importance in the grand scheme of things, but for the purpose of entertainment and leisure time services , this is first degree inexcusable incompetence. Would anyone tolerate a movie where one off “reels” is played out of sequence? Would you enjoy a sporting event if the outcome (score) was announced at half-time? (don’t pick that apart, I’m familiar with live broadcasting… these are just examples. Some in my household have floated the idea of jumping ship on the Boardwalk Empire series. The experience has been soured for sure. !%$@#EYT^R&UR^WEUJY#UEF

My amazon prime keeps kicking me off. What should I do? My internet connection is fine.

For the last week, everyday at 7pm my my Roku TV just stops. Amazon, Hulu, YouTube, etc.

My Amazon app on my TV just quits & goes to the next episode. I have to catch it so back to the previous episode. It happens about every few minutes. I am close to my router & no one else in my household has any issues. Never had this happen before. Any ideas?

Amazon video stopped working. Also music stopped working. CHAT AMAZON IS USELESS!!!!!!!!! Amazon doesn’t know whats going on, says its googles fault, HAHAHAHAHAHA

Mine isn’t workin rn either 🙁

Sorry — I’m in Detroit, Michigan, USA.

Reloading every few seconds

Video won’t load on smart tv.

Amazon prime video won’t load on roku. Worked fine yesterday….not at all today.

Prime will not connect in northern WI

Can’t connect to Prime for last two days in Northern AZ. Able to get previously just fine. Other Roku channels connect so it’s not Roku. What’s going on?

Prime video service down in NE Missouri. Strange I can place orders on Amazon market though.

Prime not streaming, netflix and hulu work. Any suggestions.? Surfside Beach, SC

Prime is down in we Montana 6.8.19

Prime is down as of 6-9-19. in Metamora MI No streaming, can’t reach the home page, ask for router password but then won’t accept it. Tried restarting firestick to no affect. My network is fine.

Prime video won’t launch on my TV thru Roku for the past week in Durham, NC (6/4 thru 6/11/2019). It DOES launch on my laptop, though.

My Roku fails to load content from Amazon Prime and has been out since Sunday, 06.09.2019 through today 6.12.2019. Westerville, Ohio.