Amazon Prime streaming problems

Amazon Prime video streaming problems and connection issues do occur, and if they do use the comments area provided below as your personal online Amazon Prime video Instant Video service status page. The on-demand Internet video service by can run into difficulties, this is why Is Down Right Now is here so you can share your complaint or concern when there is a problem.

Major Amazon Prime problems can be to do with membership, login, videos being way too slow, videos not even loading, streaming is stuck in buffering mode etc. The service provides TV Shows and Movies for rental or purchase; it is totally free for any customers with an Amazon Prime subscription.

Maybe you are having issues with Amazon Prime video streaming on your Roku, your smartphone or even iPad. Whatever device, browser you are having Amazon Prime problems please do share them and your locality.

Amazon Prime status reports for Monday 14th of October 2019

To find out if Amazon Prime is down right now, see reports below.

Problems with Amazon Prime? Share issues with Is Down Right Now readers:

  • Asia Rodriguez

    Can’t watch any movies on Amazon prime right now been like this since earlier !!!!

  • Jason Noles

    I’ve been having problems with my prime video account. I can’t figure out why! All connections are good and am able to watch everything else on my TV. I do not understand what the problem could be! Help!

  • Greg Black

    Indianapolis IN The music screen/icons have been updated recently. Music stops playing randomly. Annoying. Anyone else having this issue?

  • Ilene

    No sound on amazon prime video

  • Brad

    Amazon prime is down here houma la for few days now

  • for 10 days now the Prime movies have been having problems when Playing in any Roku device. and, I contacted Amazon support and within 45 minutes I was passed around to tech support people at least 6 different tech support people at Amazon. When I asked them to stop passing me around like I was garbage; they got short and hateful with me. Each time the switched me they made me repeat my entire issues from the beginning. I was passed around 3 more times. Still no fix at all. I have done factory resets, register and deregister and register devices, ensured all system updates were fine, etc. nothing works. So tonight I have decides to file complaints with my state atty general as Amazon took money and have not fulfilled their contract with me as a paid prime subscriber. I also intend to engage the US Consumer Protection Agency and FCC as they are a streaming media and communications provider.

    Hope that my State Atty Gen did to eBay and Paypal they do to Amazon

  • I do Sally. Tech support is useless. I contacted my State Atty General as they are hard a$$ over companies like Amazon taking money and not deliver. Jeff B cannot buy off everyone and my State Gen is one you cannot buy as he is a relative as well

  • Gina OMarrow

    Amazon prime video streaming app is horrible. The sound never matches up with the video and when I use Bluetooth the sound becomes distorted or cuts out or it just stops working. It’s not my internet because I have lightening fast fiber optic internet with speeds of 100 for downloading/uploading. I also have problems when the video I’m watching pauses on its own. This app needs a lot of work. The rewind and fast forward feature could use a 10 or 30 second rewind/fast forward feature too. It’s light years behind other video streaming apps.

  • Gathy Tyree

    Prime video streaming froze up in the middle of rental video

  • Gina OMarrow

    The amazon prime video app is horrible. The sound cuts out constantly and the video stops playing. Whoever built the app did a terrible job. The app is light years behind all of the other video steaming apps. It needs a lot of work. I have lightening fast fiber optic internet with download/upload of 100 mb, and a brand new smart TV, so I know that’s not the problem.

  • Heather McNeil

    Bend, OR. Haven’t had Amazon Prime Video for 3 days. Netflix works fine. So I’m paying for a service I’m not receiving. Clever.

  • Blackbeard

    Down right now on the UWS in New York City. This is second day. Netflix is fine so the problem isn’t on my end.

  • Lynda K

    Amazon Prime not streaming in Mississauga Ontario Canada right now.

  • Jeanneb

    Our Amazon Prime has been down for two days. I get Hulu and Netflix of which shows my end is good! Please fill us all in about the problem! Hoping the Prime is up soon…. Jeanne B!

  • Elizabeth Scaife

    Had to happen today when the US open started can’t even get I to on my iPad not happy

  • Margarita

    It seems like every time I sit down to watch a movie Amazon video is down. It’s not my internet or speed. I just replaced a modem box due to this problem.

  • Ziva David

    Accessing the subtitle controls while playing Prime video causes my iPad screen to freeze…every single time. Anyone have a solution for this?! Getting help from Amazon is like pulling teeth…. the death of customer service is doing most businesses in. I go back and forth, trying to shop locally, but keep running back to Amazon in horror. Then Amazon screws up and I return to brick and mortar. Both can really suck at times. Frustrating.

  • Phillip Cooley

    Amazon is down saying I have connection problems, Netflix seems to be doing just fine.

  • Hollis Hanover

    intermittent audio out, intermittent video freeze and audio continues. So far not so on Netflix, Hulu.

  • BiancaH

    Picture freezes but sound continues. Picture continues but sound goes off. A bar came up said video will continue when connection improves but I have no problems with any other app.

  • Amanda

    Currently having issue with the sound cutting out, luckily I always keep subtitles on so when it cuts out I don’t miss out on the words but I can’t always look at the screen.

  • Suzannah Troy

    Same problem watching the Boys

  • Fredric Lawrence

    Shows do not stay on. They go down in the middle of the show. Our internet connection is good and works fine so it is not that.

  • Fredric Lawrence

    Other prime shows work, so why is it just certain shows?

  • Amanda

    Not working in Essex, England no matter what we do! Bum!!!

  • tatianafenlon

    Same here in Montana. Trying to watch Jack Ryan. It’s so frustrating! Every 2 mins it’s freezing up. Hope they fix it soon!

  • tatianafenlon

    Same exact issues here in Montana. Trying to watch Jack Ryan, it’s super frustrating! I hope they get it fixed soon.

  • William Van Noy

    I keep getting pop ups telling me there’s something wrong with my Internet connection, but everything but Amazon Prime vids work fine. Total BS. About to cancel.

  • Connie Clifford

    Ive been having issues off and on all day with programs shutting down 2 minutes in. It keeps going back to main menu.

  • Bianca Sheely

    Having trouble watching anything on Prime Video. Error message 9068 keeps popping up and told to try again later. What is error 9068?

  • Joanne Dority

    Can’t watch 4K UHD on Amazon Video, however same hardware set up streams Netflix perfectly. Using a Roku streaming stick. Grrr

  • Mary H

    Using Amazon Prime on Roku. Worked great last night, now all day today it recognizes my account, but this error pops up when trying to view anything but a trailer: “We’re unable to process your request. Please try again later or contact Amazon Customer Service.” Should I uninstall/reinstall? Or would customer service maybe actually be helpful?

  • B Oleary

    Same problem

  • J Cooper

    We have been having the same issue on our TVs and Xbox, able to get on but get the same error message you are reporting. Called customer support and they said it was not their issue and sent us to our tv manufacturer that reset our tv and found no issues. Our Netflix, Hulu, Vudu and YouTube all work fine just Amazon Prime Video does not work.

  • Thor Nankivel

    Same here. TCL Roku TV. Uninstalled/reinstalled, checked network, reboot router and TV several times, nothing works. We have been having login issues for the last few weeks as well, but this is the first time with this particular error. We can access the main page, but trying to stream anything returns this error.

  • Kathy Magill

    Down in Plano, TX. Indication is problem withe Prime Video servers.

  • pcr42

    Down in NY too

  • Mike

    Down in Vancouver BC as well

  • Danielle

    Ugh, having issues and getting error messages for last hour in Northwest Arkansas. Irritating.

  • Danielle

    Getting same messages now for last hour or two.

  • Amanda Beachum

    Error code 9068 in Roanoke, VA.

  • Tom7Oaks

    Roku app not logging on. Samsung TV built-in app works fine.

  • Lindsay Rodriguez

    Down in San Antonio

  • Austin

    Down in South Florida too

  • Error 9068 in punta Gorda, fl

  • Rose A. Ellis

    Not working Berkeley, CA

  • Beth Olsen

    down for hours homosassa, fl

  • MrDogg

    It’s not working on Mars either !

  • JoAnna

    Can’t get firestick tv to play everything just scrolls but internet connection shows strong

  • Rose4302

    No Prime in Houston for several days.

  • Michael Santana

    Says watch now with prime when I click on it Says to start a 30 day free trial but I’ve had prime for over 2 years

  • Not working in San Luis Obispo, CA – On the West Coast, about half way between LA and SFO.

  • Lawrence

    Not working in Richmond, Virginia

  • Teresa Nix

    Dead in SE USA. Sound but no video on all titles

  • Djo

    Been having problems getting on my tv all week. Columbus, ohio

  • Raymond

    Wow I thought it was just me, ya not working here in Mims Florida

  • Robin Rosenberg Spence

    Same with me.

  • DJ St. John

    Same issue in SLC UT. All of our add on subscriptions do the same thing currently as well.

  • Cmf

    Same here in Southern CA

  • Kristin

    Not working in CENTRAL CA
    Carnival row has a button to ‘watch free with 30 day subscription’ but I’ve had prime for years.
    Hopefully it’s fixed soon!

  • Kym Burgin

    I went through EVERY movie & tv show I’ve purchased on amazon, 73 of them go to purchase options and only 30 work (for now). I’ve done everything to try & get it to sync including talking to their “customer support” with no luck. Something’s up and they’re trying to keep it hidden.

  • Ray

    Wow prime is not working in Texas either, WTH..the least they can do is notify the public, instead of the public going crazy trying to find a solution to their issues

  • Jill

    Not working in Springfield IL area currently wasn’t last night either. Very frustrating. gone through all the motions shutting everything down/off and waiting to restart Still no luck. All other functions are working but not this.

  • Nilda

    Not working in Isabela, Puerto Rico. I’ve been having problems watching movies. I can only watch the first 3 to 4 minutes of a movie and then it stops. I’ve tried several movies now and they all do the same thing.

  • digitty

    San Francisco, Sept 13, 2019…Problem is with 4k and 4k HDR on the Apple TV although not on Roku TV. All HD programs work fine on all platforms, including iPhone, Macbook Pro, iPad and Apple TV.

  • Mary Martin Levkulich

    Not working in Western Ma on Sony Smart TV but working on my phone and Kindle Fire.

  • Betsy

    It’s down in Estes Park CO

  • Sonna

    Amazon not streaming on my Vizio since 30 min ..

  • Abi Gail Eiger

    Prime video doesn’t load fully in Charlotte. Just grey boxes.

  • Steve Heathman

    Not working in Lincoln, CA for last 2 days on my Samsung 4k smart tv. Works fine on my LG phone. What’s going on.

  • 2jdv

    Keep getting a notice that Amazon Prime will be discontinued on 9/26. Any idea what that is?

  • Jhyrup

    Have a new Amazon prime subscription, yesterday I started using prime video on my ruku box boots up fine everything works but, after I select a movie it plays for about 20min and freezes and kicks me off app. Happens over and over again. Makes watching a movie frustrating. I have reset my box and updated my app with no success. Anybody else having this issue.
    New to Amazon, not very impressed with Amazon prime Video.

  • Splaticus

    I have Netfix and Amazon prime. I NEVER have a problem with Netflix but have many problems with Prime. Prime if used for about 4 hrs or more or if you leavit on will eventually fill up the buffer in your smart TV, making it necessary to unplug the TV for a few minutes then power up. The sound and video often go out of synch if you pause the video any length of time. Also I have “that video is unnavaillable at this time” The Prime technicians think that have you unplug your TV to fix their poor product is acceptable. They want you to power down to fix the out of synch problem too. As I mentioned I have NEVER had any of these problems on NETFLIX and I run NETFLIX at the highest resolution possible. I have Rogers high speed internet and it downloads at 300+ mbs which is waaay faster than I need to stream. PRIME also has a ton of crap old shows, shows that never made it past the first season and they also pad their content by showing every season of say am eight season show seperately. They now have added channels that are not Prime but for a %4 fee you can add them and the show all these shows on those channels.

  • Colt

    I too have been having the same problem with the prime video app on my Roku….I have found a perfect solution though…I went out and bought an Amazon Firestick..Problem solved..Yeah!!

  • Victor Cachat

    Amazon pestered me forever to try Prime Video.
    I finally started today.
    Watched 20 minutes of “The Boys”, then stopped it and shut off the TV.
    Now I get an error message saying the service is “no longer available on this device”.

    I tried.
    Cancelling Prime tomorrow.

  • SunnyJohansen

    Yes, if someone must watch Roku, best to get a Fire Stick and use THAT to watch your Roku. My Stick has been trouble-free.

  • FJr.

    Same for me…in Vermont.

  • Abi Gail Eiger

    I unplugged the tv. Let sit a bit and presto!

  • jinxs

    Both Prime and Netflix are down in Decatur, NE. Started late last night and at 2 pm CDST we still can’t connect.This is the first time in 6-7 years of having our Roku box and Netflix.

  • jinxs

    Thank you! Tried unplugging the TV and everything works fine now.

  • John Salazar

    Amazon Prime Video not working on Roku streaming stick on Panasonic TV. It is working on a Vizio TV with the app built in

  • rebecca kauffman

    Prime video is down in Wyoming on my Roku TV

  • Jennifer Albritton

    Prime app isn’t working in Paragould Arkansas. Have a roku

  • Katie H

    Prime won’t fully load on my Roku. In Massachusetts.

  • John K Taylor

    Prime down in Woodland Hills CA, Roku Stick

  • john monahan

    Prime not working in Portland, Maine. Have a Roku.

  • KR Shannon

    Prime not working in Wolcott, CT. Have a Roku

  • Shan

    It working on Roku in St Louis

  • Shan

    Not working on Roku in St Louis.

  • Karen Locklin

    Not working on Roku TV in NW Florida

  • Jenna Lee

    Prime not working in Nashville, TN. Using Roku 4200X with a traditional television.

  • Captain America

    Prime stopped working on all my Roku TCL TV’s.

  • Joy Guglietti

    Anyone no what the issue is with the prime roku?

  • Captain America

    Cent IL

  • Mark Griego

    Amazon prime video not working in Hunlock Creek, Pa on Rokus

  • Whiplashed

    Amazon Prime video not working on Roku TV in NC.

  • Brandigat Brandigat1

    Prime not working in Ypsilanti Michigan

  • Denise Nelms

    not working on Roku TV South Carolina

  • Kate Jackson

    Roku app not working at all, I was marathoning shows on Prime until 5AM, came home this afternoon and it just keeps cycling back to the home screen. Amazon, of course, is being absolutely unhelpful.

  • Lynn Lawrence

    Unable to stream Prime video On Roku TV and Roku Streaming Stick on other TV – what gives – Hoover, Alabama

  • Rozanne Lancaster

    Prime Video not accessible on Roku. Mobile, AL

  • Catherine Howell

    Not working on roku in UK either

  • Rann

    Amazon Prime is not working.

  • Rann

    Will there be a credit for all? Regarding Amazon Prime not working?

  • Bill Henn

    From San Francisco: I can’t bring up Prime Video on my Roku attached to my Samsung smart tv, but I can bring it up on the PrimeVideo app which I downloaded from my tv’s app section.

  • Mrs Potter

    Canton, OH not working. Will not load on my TV

  • Glenda Marie Reid

    Washington NC not working

  • Carol Breitenbach

    Seattle, WA 12:45 PST not working. Will not load on TV.

  • Mrs Potter

    I have Roku and my Prime video won’t work on the Visio TV but I can log on and watch my content on my iPad. Canton, OH No use complaining about this but sure hope Amazon works this Big Bug out. Until today I was always very happy with my Prime Video.

  • John Holt

    West Tennesse. Prime on Roku No Go. Prime on internet Yes.

  • Jill Ann

    For Gods sake, everything is going wrong today. Not only does Amazon ship my Psychopath neighbors packages to my house, Roku won’t load Amazon Prime TV, along with the billions of humans in this stream.

  • Doug Whitman

    Prime video is down, I assume they are aware due to the volume of responses on this site. It is working on my play station though. I am sure they will fix the problem at Roku.

  • Shari Turney

    Alpine, TX— won’t initiate.

  • Dave Carnagey

    My Roku amazon prime is not working trying enter and I just get kick back to home page. Netflix is working as is Hulu.

  • Amy Kay Mason

    This is so frustrating. Prime video will play for a few minutes on my vizio tv then says on error has occurred. All daaaaay!! Elkview wv

  • Lee

    Prime not working on Roku in Ohio. Works on other devices.

  • Elwood B

    Prime on Roku not working on one TV. Working on a different TV. NC Sandhills region,

  • Joe Polenchar

    Prime is not working on amazons fire stick in Pennsylvania

  • Ginny B

    Prime streaming working on Roku in California for the past two days.

  • Axel Biehl

    My prime video does not stream properly. I tried it on two different computers in two different cities, and the problem is still there. Hope they fix it, or I will cancel.

  • Nicole Wilks

    Amazon Prime not working in PA on my Samsung TV. Just keeps flashing the Amazon prime logo.

  • John L Gower

    Down in Austin, Texas.

  • Roxy O’Brien

    Amazon Prime Video is not working in Carmel, NY through XFINITY/COMCAST.
    Amazon Customer Service can’t find the problem…spent 1 hour on the phone with them. Still waiting for a promised call back from them.

  • Alisia

    prime video not working in spencerport, NY. Area code 14559. THis is the third day it has not worked. what is going on?????????????

  • Robert Patrick

    amazon prime is dropping the stream mid movie. Has been doing this for two days. East Texas, on Roku device.

  • Gottfried Pikel

    prime down in Staunton Va. second time in 4 days.

  • LouMarien

    Montreal, Canada – Prime video is down, sadly. This is the second day – what’s up?

  • Doreen Langfeldt

    third time down in four days. Error messages….apple remote can’t get it off the screen. Amazon customer help can’t seem to correct the problem. Works fine for two hours, then quits….all other apps working on Samsung TV with Apple TV. Charlotte, NC

  • Dominic cork

    Amazon Prime.

  • Truth Be Told

    Prime not loading on LG TV. Not working for past 2 days. Netflix works fine.