Amazon Prime streaming problems

Amazon Prime video streaming problems and connection issues do occur, and if they do use the comments area provided below as your personal online Amazon Prime video Instant Video service status page. The on-demand Internet video service by Amazon.com can run into difficulties, this is why Is Down Right Now is here so you can share your complaint or concern when there is a problem.

Major Amazon Prime problems can be to do with membership, login, videos being way too slow, videos not even loading, streaming is stuck in buffering mode etc. The service provides TV Shows and Movies for rental or purchase; it is totally free for any customers with an Amazon Prime subscription.

Maybe you are having issues with Amazon Prime video streaming on your Roku, your smartphone or even iPad. Whatever device, browser you are having Amazon Prime problems please do share them and your locality.

Amazon Prime status reports for Monday 10th of August 2020

To find out if Amazon Prime is down right now, see reports below.

Problems with Amazon Prime? Share issues with Is Down Right Now readers:

  • Asia Rodriguez

    Can’t watch any movies on Amazon prime right now been like this since earlier !!!!

  • Jason Noles

    I’ve been having problems with my prime video account. I can’t figure out why! All connections are good and am able to watch everything else on my TV. I do not understand what the problem could be! Help!

  • Greg Black

    Indianapolis IN The music screen/icons have been updated recently. Music stops playing randomly. Annoying. Anyone else having this issue?

  • Ilene

    No sound on amazon prime video

  • Brad

    Amazon prime is down here houma la for few days now

  • for 10 days now the Prime movies have been having problems when Playing in any Roku device. and, I contacted Amazon support and within 45 minutes I was passed around to tech support people at least 6 different tech support people at Amazon. When I asked them to stop passing me around like I was garbage; they got short and hateful with me. Each time the switched me they made me repeat my entire issues from the beginning. I was passed around 3 more times. Still no fix at all. I have done factory resets, register and deregister and register devices, ensured all system updates were fine, etc. nothing works. So tonight I have decides to file complaints with my state atty general as Amazon took money and have not fulfilled their contract with me as a paid prime subscriber. I also intend to engage the US Consumer Protection Agency and FCC as they are a streaming media and communications provider.

    Hope that my State Atty Gen did to eBay and Paypal they do to Amazon

  • I do Sally. Tech support is useless. I contacted my State Atty General as they are hard a$$ over companies like Amazon taking money and not deliver. Jeff B cannot buy off everyone and my State Gen is one you cannot buy as he is a relative as well

  • Gina OMarrow

    Amazon prime video streaming app is horrible. The sound never matches up with the video and when I use Bluetooth the sound becomes distorted or cuts out or it just stops working. It’s not my internet because I have lightening fast fiber optic internet with speeds of 100 for downloading/uploading. I also have problems when the video I’m watching pauses on its own. This app needs a lot of work. The rewind and fast forward feature could use a 10 or 30 second rewind/fast forward feature too. It’s light years behind other video streaming apps.

  • Gathy Tyree

    Prime video streaming froze up in the middle of rental video

  • Gina OMarrow

    The amazon prime video app is horrible. The sound cuts out constantly and the video stops playing. Whoever built the app did a terrible job. The app is light years behind all of the other video steaming apps. It needs a lot of work. I have lightening fast fiber optic internet with download/upload of 100 mb, and a brand new smart TV, so I know that’s not the problem.

  • Heather McNeil

    Bend, OR. Haven’t had Amazon Prime Video for 3 days. Netflix works fine. So I’m paying for a service I’m not receiving. Clever.

  • Blackbeard

    Down right now on the UWS in New York City. This is second day. Netflix is fine so the problem isn’t on my end.

  • Lynda K

    Amazon Prime not streaming in Mississauga Ontario Canada right now.

  • Jeanneb

    Our Amazon Prime has been down for two days. I get Hulu and Netflix of which shows my end is good! Please fill us all in about the problem! Hoping the Prime is up soon…. Jeanne B!

  • Elizabeth Scaife

    Had to happen today when the US open started can’t even get I to on my iPad not happy

  • Margarita

    It seems like every time I sit down to watch a movie Amazon video is down. It’s not my internet or speed. I just replaced a modem box due to this problem.

  • Ziva David

    Accessing the subtitle controls while playing Prime video causes my iPad screen to freeze…every single time. Anyone have a solution for this?! Getting help from Amazon is like pulling teeth…. the death of customer service is doing most businesses in. I go back and forth, trying to shop locally, but keep running back to Amazon in horror. Then Amazon screws up and I return to brick and mortar. Both can really suck at times. Frustrating.

  • Phillip Cooley

    Amazon is down saying I have connection problems, Netflix seems to be doing just fine.

  • Hollis Hanover

    intermittent audio out, intermittent video freeze and audio continues. So far not so on Netflix, Hulu.

  • BiancaH

    Picture freezes but sound continues. Picture continues but sound goes off. A bar came up said video will continue when connection improves but I have no problems with any other app.

  • Amanda

    Currently having issue with the sound cutting out, luckily I always keep subtitles on so when it cuts out I don’t miss out on the words but I can’t always look at the screen.

  • Suzannah Troy

    Same problem watching the Boys

  • Fredric Lawrence

    Shows do not stay on. They go down in the middle of the show. Our internet connection is good and works fine so it is not that.

  • Fredric Lawrence

    Other prime shows work, so why is it just certain shows?

  • Amanda

    Not working in Essex, England no matter what we do! Bum!!!

  • tatianafenlon

    Same here in Montana. Trying to watch Jack Ryan. It’s so frustrating! Every 2 mins it’s freezing up. Hope they fix it soon!

  • tatianafenlon

    Same exact issues here in Montana. Trying to watch Jack Ryan, it’s super frustrating! I hope they get it fixed soon.

  • William Van Noy

    I keep getting pop ups telling me there’s something wrong with my Internet connection, but everything but Amazon Prime vids work fine. Total BS. About to cancel.

  • Connie Clifford

    Ive been having issues off and on all day with programs shutting down 2 minutes in. It keeps going back to main menu.

  • Bianca Sheely

    Having trouble watching anything on Prime Video. Error message 9068 keeps popping up and told to try again later. What is error 9068?

  • Joanne Dority

    Can’t watch 4K UHD on Amazon Video, however same hardware set up streams Netflix perfectly. Using a Roku streaming stick. Grrr

  • Mary H

    Using Amazon Prime on Roku. Worked great last night, now all day today it recognizes my account, but this error pops up when trying to view anything but a trailer: “We’re unable to process your request. Please try again later or contact Amazon Customer Service.” Should I uninstall/reinstall? Or would customer service maybe actually be helpful?

  • B Oleary

    Same problem

  • J Cooper

    We have been having the same issue on our TVs and Xbox, able to get on but get the same error message you are reporting. Called customer support and they said it was not their issue and sent us to our tv manufacturer that reset our tv and found no issues. Our Netflix, Hulu, Vudu and YouTube all work fine just Amazon Prime Video does not work.

  • Thor Nankivel

    Same here. TCL Roku TV. Uninstalled/reinstalled, checked network, reboot router and TV several times, nothing works. We have been having login issues for the last few weeks as well, but this is the first time with this particular error. We can access the main page, but trying to stream anything returns this error.

  • Kathy Magill

    Down in Plano, TX. Indication is problem withe Prime Video servers.

  • pcr42

    Down in NY too

  • Mike

    Down in Vancouver BC as well

  • Danielle

    Ugh, having issues and getting error messages for last hour in Northwest Arkansas. Irritating.

  • Danielle

    Getting same messages now for last hour or two.

  • Amanda Beachum

    Error code 9068 in Roanoke, VA.

  • Tom7Oaks

    Roku app not logging on. Samsung TV built-in app works fine.

  • Lindsay Rodriguez

    Down in San Antonio

  • Austin

    Down in South Florida too

  • Error 9068 in punta Gorda, fl

  • Rose A. Ellis

    Not working Berkeley, CA

  • Beth Olsen

    down for hours homosassa, fl

  • MrDogg

    It’s not working on Mars either !

  • JoAnna

    Can’t get firestick tv to play everything just scrolls but internet connection shows strong

  • Rose4302

    No Prime in Houston for several days.

  • Michael Santana

    Says watch now with prime when I click on it Says to start a 30 day free trial but I’ve had prime for over 2 years

  • Not working in San Luis Obispo, CA – On the West Coast, about half way between LA and SFO.

  • Lawrence

    Not working in Richmond, Virginia

  • Teresa Nix

    Dead in SE USA. Sound but no video on all titles

  • Djo

    Been having problems getting on my tv all week. Columbus, ohio

  • Raymond

    Wow I thought it was just me, ya not working here in Mims Florida

  • Robin Rosenberg Spence

    Same with me.

  • DJ St. John

    Same issue in SLC UT. All of our add on subscriptions do the same thing currently as well.

  • Cmf

    Same here in Southern CA

  • Kristin

    Not working in CENTRAL CA
    Carnival row has a button to ‘watch free with 30 day subscription’ but I’ve had prime for years.
    Hopefully it’s fixed soon!

  • Kym Burgin

    I went through EVERY movie & tv show I’ve purchased on amazon, 73 of them go to purchase options and only 30 work (for now). I’ve done everything to try & get it to sync including talking to their “customer support” with no luck. Something’s up and they’re trying to keep it hidden.

  • Ray

    Wow prime is not working in Texas either, WTH..the least they can do is notify the public, instead of the public going crazy trying to find a solution to their issues

  • Jill

    Not working in Springfield IL area currently wasn’t last night either. Very frustrating. gone through all the motions shutting everything down/off and waiting to restart Still no luck. All other functions are working but not this.

  • Nilda

    Not working in Isabela, Puerto Rico. I’ve been having problems watching movies. I can only watch the first 3 to 4 minutes of a movie and then it stops. I’ve tried several movies now and they all do the same thing.

  • digitty

    San Francisco, Sept 13, 2019…Problem is with 4k and 4k HDR on the Apple TV although not on Roku TV. All HD programs work fine on all platforms, including iPhone, Macbook Pro, iPad and Apple TV.

  • Mary Martin Levkulich

    Not working in Western Ma on Sony Smart TV but working on my phone and Kindle Fire.

  • Betsy

    It’s down in Estes Park CO

  • Sonna

    Amazon not streaming on my Vizio since 30 min ..

  • Abi Gail Eiger

    Prime video doesn’t load fully in Charlotte. Just grey boxes.

  • Steve Heathman

    Not working in Lincoln, CA for last 2 days on my Samsung 4k smart tv. Works fine on my LG phone. What’s going on.

  • 2jdv

    Keep getting a notice that Amazon Prime will be discontinued on 9/26. Any idea what that is?

  • Jhyrup

    Have a new Amazon prime subscription, yesterday I started using prime video on my ruku box boots up fine everything works but, after I select a movie it plays for about 20min and freezes and kicks me off app. Happens over and over again. Makes watching a movie frustrating. I have reset my box and updated my app with no success. Anybody else having this issue.
    New to Amazon, not very impressed with Amazon prime Video.

  • Splaticus

    I have Netfix and Amazon prime. I NEVER have a problem with Netflix but have many problems with Prime. Prime if used for about 4 hrs or more or if you leavit on will eventually fill up the buffer in your smart TV, making it necessary to unplug the TV for a few minutes then power up. The sound and video often go out of synch if you pause the video any length of time. Also I have “that video is unnavaillable at this time” The Prime technicians think that have you unplug your TV to fix their poor product is acceptable. They want you to power down to fix the out of synch problem too. As I mentioned I have NEVER had any of these problems on NETFLIX and I run NETFLIX at the highest resolution possible. I have Rogers high speed internet and it downloads at 300+ mbs which is waaay faster than I need to stream. PRIME also has a ton of crap old shows, shows that never made it past the first season and they also pad their content by showing every season of say am eight season show seperately. They now have added channels that are not Prime but for a %4 fee you can add them and the show all these shows on those channels.

  • Colt

    I too have been having the same problem with the prime video app on my Roku….I have found a perfect solution though…I went out and bought an Amazon Firestick..Problem solved..Yeah!!

  • Victor Cachat

    Amazon pestered me forever to try Prime Video.
    I finally started today.
    Watched 20 minutes of “The Boys”, then stopped it and shut off the TV.
    Now I get an error message saying the service is “no longer available on this device”.

    I tried.
    Cancelling Prime tomorrow.

  • SunnyJohansen

    Yes, if someone must watch Roku, best to get a Fire Stick and use THAT to watch your Roku. My Stick has been trouble-free.

  • FJr.

    Same for me…in Vermont.

  • Abi Gail Eiger

    I unplugged the tv. Let sit a bit and presto!

  • jinxs

    Both Prime and Netflix are down in Decatur, NE. Started late last night and at 2 pm CDST we still can’t connect.This is the first time in 6-7 years of having our Roku box and Netflix.

  • jinxs

    Thank you! Tried unplugging the TV and everything works fine now.

  • John Salazar

    Amazon Prime Video not working on Roku streaming stick on Panasonic TV. It is working on a Vizio TV with the app built in
    .

  • rebecca kauffman

    Prime video is down in Wyoming on my Roku TV

  • Jennifer Albritton

    Prime app isn’t working in Paragould Arkansas. Have a roku

  • Katie H

    Prime won’t fully load on my Roku. In Massachusetts.

  • John K Taylor

    Prime down in Woodland Hills CA, Roku Stick

  • john monahan

    Prime not working in Portland, Maine. Have a Roku.

  • KR Shannon

    Prime not working in Wolcott, CT. Have a Roku

  • Shan

    It working on Roku in St Louis

  • Shan

    Not working on Roku in St Louis.

  • Karen Locklin

    Not working on Roku TV in NW Florida

  • Jenna Lee

    Prime not working in Nashville, TN. Using Roku 4200X with a traditional television.

  • Captain America

    Prime stopped working on all my Roku TCL TV’s.

  • Joy Guglietti

    Anyone no what the issue is with the prime roku?

  • Captain America

    Cent IL

  • Mark Griego

    Amazon prime video not working in Hunlock Creek, Pa on Rokus

  • Whiplashed

    Amazon Prime video not working on Roku TV in NC.

  • Brandigat Brandigat1

    Prime not working in Ypsilanti Michigan

  • Denise Nelms

    not working on Roku TV South Carolina

  • Kate Jackson

    Roku app not working at all, I was marathoning shows on Prime until 5AM, came home this afternoon and it just keeps cycling back to the home screen. Amazon, of course, is being absolutely unhelpful.

  • Lynn Lawrence

    Unable to stream Prime video On Roku TV and Roku Streaming Stick on other TV – what gives – Hoover, Alabama

  • Rozanne Lancaster

    Prime Video not accessible on Roku. Mobile, AL

  • Catherine Howell

    Not working on roku in UK either

  • Rann

    Amazon Prime is not working.

  • Rann

    Will there be a credit for all? Regarding Amazon Prime not working?

  • Bill Henn

    From San Francisco: I can’t bring up Prime Video on my Roku attached to my Samsung smart tv, but I can bring it up on the PrimeVideo app which I downloaded from my tv’s app section.

  • Mrs Potter

    Canton, OH not working. Will not load on my TV

  • Glenda Marie Reid

    Washington NC not working

  • Carol Breitenbach

    Seattle, WA 12:45 PST not working. Will not load on TV.

  • Mrs Potter

    I have Roku and my Prime video won’t work on the Visio TV but I can log on and watch my content on my iPad. Canton, OH No use complaining about this but sure hope Amazon works this Big Bug out. Until today I was always very happy with my Prime Video.

  • John Holt

    West Tennesse. Prime on Roku No Go. Prime on internet Yes.

  • Jill Ann

    For Gods sake, everything is going wrong today. Not only does Amazon ship my Psychopath neighbors packages to my house, Roku won’t load Amazon Prime TV, along with the billions of humans in this stream.

  • Doug Whitman

    Prime video is down, I assume they are aware due to the volume of responses on this site. It is working on my play station though. I am sure they will fix the problem at Roku.

  • Shari Turney

    Alpine, TX— won’t initiate.

  • Dave Carnagey

    My Roku amazon prime is not working trying enter and I just get kick back to home page. Netflix is working as is Hulu.

  • Amy Kay Mason

    This is so frustrating. Prime video will play for a few minutes on my vizio tv then says on error has occurred. All daaaaay!! Elkview wv

  • Lee

    Prime not working on Roku in Ohio. Works on other devices.

  • Elwood B

    Prime on Roku not working on one TV. Working on a different TV. NC Sandhills region,

  • Joe Polenchar

    Prime is not working on amazons fire stick in Pennsylvania

  • Ginny B

    Prime streaming working on Roku in California for the past two days.

  • Axel Biehl

    My prime video does not stream properly. I tried it on two different computers in two different cities, and the problem is still there. Hope they fix it, or I will cancel.

  • Nicole Wilks

    Amazon Prime not working in PA on my Samsung TV. Just keeps flashing the Amazon prime logo.

  • John L Gower

    Down in Austin, Texas.

  • Roxy O’Brien

    10/12/19
    Amazon Prime Video is not working in Carmel, NY through XFINITY/COMCAST.
    Amazon Customer Service can’t find the problem…spent 1 hour on the phone with them. Still waiting for a promised call back from them.

  • Alisia

    prime video not working in spencerport, NY. Area code 14559. THis is the third day it has not worked. what is going on?????????????

  • Robert Patrick

    amazon prime is dropping the stream mid movie. Has been doing this for two days. East Texas, on Roku device.

  • Gottfried Pikel

    prime down in Staunton Va. second time in 4 days.

  • LouMarien

    Montreal, Canada – Prime video is down, sadly. This is the second day – what’s up?

  • Doreen Langfeldt

    third time down in four days. Error messages….apple remote can’t get it off the screen. Amazon customer help can’t seem to correct the problem. Works fine for two hours, then quits….all other apps working on Samsung TV with Apple TV. Charlotte, NC

  • Dominic cork

    Amazon Prime.

  • Truth Be Told

    Prime not loading on LG TV. Not working for past 2 days. Netflix works fine.

  • Dan McEttrick

    Prime works on my phone, but isn’t working on my tv. Massachusetts

  • Joshua TysonTwins

    My prime video is not working on my Roku device the video started going out and my Roku had to reload it reload it kept reloading video keep going out now it’s just completely out

  • Brandon

    Down in Dallas. Curiosity Stream is flawless. APrime taking a nap. Trying to load leads to endless loading icon…

  • Lia McCurdy

    Down in Las Vegas. Blank screen when I open app on Sony TV. What gives? Not our internet as Hulu and Netflix are working!

  • cindyincali

    down in Sacramento.

  • TomS

    Prime not working on my smart tv on 19th or 20th, what gives. Always worked in the past with no problems at all

  • Ben

    Prime keeps booting me out of a Prime movie and back to my Roku home screen. What is the problem?

  • Connie Labbe Baumeister

    Prime video keeps buffering every 5 minutes with an error message that says try again or contract amazon help. I have an LGTV for several years and never encountered this issue. Also, the sound of voices is horrible and sometimes the picture is horrible.

  • Linda Schubert Reynolds

    Prime lets me start my show then boots me out to the Roku home page. Never happened before.

  • Jeff B

    Amazon Prime not working as of October 18, 2019 on Apple 4K TV in Dallas.

  • DemsAreNuckingFutz

    Prime will boot me out of the movie I’m watching and send me back to the roku home screen. 3 times in the same night!

  • Paul Lussier

    Prime Video is down and won’t let me watch anything. It will not load.

  • Alvin Smith

    Prime video not working for the past three weeks in Tuscumbia, Al. Using LG Smart tv. Problem seems to be with the Amazon app and not my internet service as Netflix is still working fine!

  • Alexis Lynley

    Crash in the middle of a movie. Suggestions “ check internet speed”…assholes its 66MB/second

  • Vido Vidotto

    cant watch anything right now. Was watching EXORCIST which is PRIME EXCLUSIVE and it stopped. Now it gives me the message. VIDEO UNAVAILABLE. this with any video that I try to play.

  • Carrie Anderson

    I have been trying to watch a show on Amazon prime. I have been watching Amazon prime all week and all of the sudden now it will not open up any titles that I try to watch. Is Amazon prime down

  • Richard Hackney

    Having sort of same problem. Prime is dropping out all the time. Have rebooted router and smart Tv but nothing seems to help. Hulu and Youtube work flawlessly.

  • GTRacer93

    Amazon Prime Video is having horrible issues. I can’t play ANYTHING. I tried 2 different devices. a Roku 3 and my new FireTV 4k and it won’t stream movies, or starts and there is no sound, then it crashes and loops and starts over but never playing anything. Netflix, Hulu, Youtube, Sling, others all working just fine.

  • John Hawkins

    I’m having the same issue. Rebooted my modem and everything else plays fine but when I go back to prime video it will play every 15 to 30 secs then goes into the spinning wheel of death for a few secs then plays again

  • GTRacer93

    EVERYONE!! I figured out the issue. Amazon fire’s recent updates cause issues with certain TVs and Audio systems incorrectly detecting the type of audio the stream should be sending. This causes NO SOUND, and will cause the HDMI cable to error out basically which freezes the video and it will loop and odd stuff. To Fix: Press Home. scroll right to the Settings. Scroll to Display & Sound. Click it. Then inside here there is an option for Audio. Click it. Under surround sound, choose Stereo. Problem Solved!

  • GTRacer93

    change sound settings to Stereo. read my reply above.

  • GTRacer93

    Change sounds settings for Surround Sound to Stereo, under the Settings > Display & Audio > Audio, etc.

  • MEMMCK

    Thank you ! I’ll save your fix procedure for future possible use. Fortunately, it seems to have righted itself….for tonight anyway.

  • GTRacer93

    Figured out the issue. Change the Surround Sound audio setting to STEREO. There is an issue with amazon’s Best Available Audio detection where it makes everything like THX, even if you don’t have that option so it sends too much data, which freezes the streams from Prime.

  • Tom Sherwood

    Amazon Prime keeps re buffering. Netflix and other apps working fine. Forget about contacting their technicians I know more than they do. I tried everything that should have solved the problem. It is them not my equipment. They are about to lose a customer not worth the money, or the hassle.

  • Kris Everett

    amazon prime plays show for a few seconds goes black then starts over

  • Rowan

    Settings in prime? When I go there it doesnt have a display & audio option.

  • Bex MilwCo

    I can’t watch The Mentalist or Law & Order SVU anymore. The error message says something went wrong. Please try again later. How much later? It’s been over a week already

  • Francesca

    I turned on the Video player and when i went to connect with Amazon it did everything it was supposed to do; then I hit the connect and it just disappeared. It doesn’t show up on the Internet channel line up. It’s just gone. SO ! Any body have a similar problem and found a solution because i am baffled.

  • GTRacer93

    It’s in the Settings for your Fire TV, Fire Stick. There are different ones also for Roku, Apple TV, etc. But they all have them and you just have to switch to Stereo so it doesn’t download the incorrect audio signal type during streaming.

  • buck nekked

    been one day since prime went down all you get is the spinning circle and can’t back out. I have to choose another ap to get out. All other aps are working fine. It would be nice if Amazon would make some type of announcement about the nature of the problem and when it might be resolved. Amazon prime is my favorite ap and I’d just like to know what’s going on. Signed Perry Mason addict.

  • Peter Stuchlik

    i’m streaming Amazon through Roku, which I figured (wrongly) would solve problems I was having, but now, it seems that the problems are multiplied above what i was having with Firestick. I’m getting freeze-ups; getting programs not staying paused or jumping to the next episode. Roku recommends doing a factory reset, which means that this product, which I’ve only had a month, has to go back to a blank slate, meaning I have to enter all the online entry stuff after only a month. I may have an out, and i’m gonna look into using my blu ray player, except for Amazon music.

  • Frustrated

    We have been trying to watch the series Mrs Maisel…. Without interruption. However this is not to be when using Amazon Video! Every.single.episode….i mean…. Every.Single.Episode …has stopped midstream. No error message code…just a message indicating ‘video cannot be displayed’. This is crazy. We are in zip code 49712. We do not have issues when streaming other shows through other entities. We thought Amazon had their act together for this service but it does not appear so. If they want to play with the big boys (ie., Netflix), they really need to step up their game and offer reliable service ..not to mention Tech/Customer Support. Why pay for a broken service? We tried to give it a fair shake because of some of the shows offered, yet, it is silly to go through the disappointing exercise every time we try to watch this series. Ready to call it quits, Amazon. Thought you would at least have a stable platform. We will not recommend Amazon Video to anyone. What a shame. Could have been a good thing!

  • Mike DiSabatino

    Amazon Prime has just a black screen.

  • Irritated

    Same here. Continually having problems with Prime video. Most time just get the black screen with the spinning circle. Now just black screen

  • Liz Craig

    I had the same problem, about every 15 minutes. I found that a physical barrier (an open door) was in the way of the wi-fi from downstairs to upstairs. When I keep the door closed, the problem occurs less often.

  • Kristen Rush

    No prime video. Boo. Ib wanna watch grimm

  • Deb Salinger

    Just performed update now individual programs are not loading

  • Jasmine Hora

    Amazon prime

  • E R

    Amazon streaming is not working at all today. 🙁

  • Paula

    I keep getting kicked out after watching a show for a couple of seconds… anybody else having this issue? I have deleted the app & reinstalled. I even reset my tv…

  • Chanda Janelle

    This worked! Thanks so much for posting!!!

  • FBK

    I watch a few minutes, then get spinning wheel. Sometimes it comes back and continues; sometimes I get kicked out entirely. This has been going on for 4 days. Nothing else is having problems. Netflix is fine.

  • Alice

    I have had this problem for months!! Video lagging, voice off, hanging up, out of sync – on every video with Prime! I’m using Roku and have absolutely no problem with Netflix, Hulu, AcornTV or any of the free channels. I have tried every solution on line, on youtube, on this feed – NOTHING works to fix it!!! Thousands of complaints all over the internet. AMAZON.COM TAKE NOTE!!

  • David

    Prime video down in NC

  • Roielynn

    Prine is showing connectivity problems in fort worth tx at 8:30 CST Dec 4th

  • Kathy

    Prime is constantly buffering tonight. Springdale AR

  • Dave

    Cannot view any titles on prime video app(PS4) right now. Titles play behind an error message with no code “something went wrong. Please try again later” trying to view a rented title. Is there a support email address?

  • JASON REED

    I’m having issues with buffering in the Houston area. Started last night.

  • Samantha Buckway

    Struggling to stream prime video tonight in Indiana

  • Sari Sheridan

    Having buffering trouble while trying to play Miss Maisel. It’s incredibly frustrating, we’ve been waiting to binge this show! I’m please fix this! We can’t watch more than a few min at a time before it starts buffering again. In Virginia

  • Roy A Sands

    WOW no wonder ,with all these issues. my prime through x-box has sound but no picture. It has been like this since before thanksgiving .Their techs have told me they are working on it. but being 13 or so days I’m starting to suspect they are promoting some alexa crap to sell. I’m considering dropping my prime subscription

  • Ha! Hahaha.

    I don’t watch all the time but noticed buffering issues last night. Today it’s worse. Green squares, pauses and voice not matching up. Grrrr. Frustrating when you finally feel like a few movies or a show. I see it’s been going on far too long. Come on Amazon I need some entertainment!

  • Sandra Crill Bumgardner

    Amazon prime video, etc will not stream on my smart TV. We watched a movie Tuesday night no problem then wanted to watch Mrs Maisel and got message that there was a connectivity problem. 2 days later still showing that although I can watch YouTube on TV and have rebooted both TV and roater. No problem with any other device. What’s up?

  • John Palmer

    Unable to run video for several days. Previously working.

  • Lisa Brown

    Buffering Mrs. Maisel Las Vegas.

  • Tim Manion

    Buffering on Mrs. Maisel, only on my UHD 4K samsung

  • John doh

    Cant watch “The Feed” past episode 8. Amazon says “Something went wrong.” No error reported

  • Kbush

    All videos on Prime currently either buffering really bad or quit all together with an error. This has been occurring for two days. There deos not seem to be a way to fix this.

  • Susan Shoffner

    I am having issues w same show. Is this still a problem for you? Curious if its related to the show itself or Amazon Prime Video in general

  • albert nordine

    this app is terrible. have a free trial that is almost up and 75% of the time it won’t work. allways freezes, server unavailable or won’t promp amazon prime application just ones like amazon vs netflix etc

  • Rich

    Video is buffering very badly. Only plays a few minutes at a time. Reset AZ prime. No luck.

  • Thomas M Mason

    Prime while watching Jack Ryan keeps stopping with white circle spinning; then starts again. It’s very annoying and if there is another service on which to watch Ryan I’d like to know so I can switch – it better cause Prime to fix this issue.

  • TZ

    Major problems with Prime Video streaming. Keeps stopping every 10-15 seconds, or doesn’t play at all. Amazon’s troubleshooting advice blames my internet connection. However, all other streaming services, including Netflix, Vudu, Hulu, are all working great. Good content but horrible streaming, and zero customer service to address the issue.

  • Jeanne Kramer

    Amazon, what the heck did you do with Prime Video????!!!! Only Amazon Prime Video has this issue on my televisions. I cannot watch a friggin video! I am extremely upset. Fix it quickly.

  • I have twice contacted Amazon about their Prime Video service. Both times they said they are aware of the issue and technicians are working to correct it. I first reported it on Friday and they told me to allow 48 hours for a resolution. I contacted them again tonight, Monday and they are telling me the same thing. Either their technicians don’t have a clue or their infrastructure is breaking down. A pay service should never experience these issues for more than 24 hours. This is incredibly poor customer service on the part of Amazon.

  • Jan Carter

    As of January 14 we could not get or Amazon Prime…I don’t know who to contact..

  • Jan Carter

    My Prime Video is still down January 16,2020. I s anybody else having this problem???

  • Jan Carter

    Do you have the number please..

  • Rosie Wilhelm

    Still down for me. Started January 16, 2020

  • Frances Willet

    buffering problem has frozen my tv

  • Krystal Babcock

    Yes screen freezes but the sound still plays, also been happening since around the 16th. It does this on all our devices.

  • carol r williams

    Ive just discovered that many are having issues with Amazon streaming!! I have tried everything to fix this!! I’m reading the same complaints: Audio is behind picture; tileing, audio and picture start amd stop. From what I’m reading this sounds like Amazon is doing this intentionally. Bezos isn’t making enough money?? He needs us all to buy firestix ??!!

  • Teresa Harrison

    @sandracrillbumgardner

    Was this ever resolved? I am still having this issue. Any insight would be great! Thanks

  • Just Julie

    Me too! Frustrating!!

  • John R

    I’m having the freezing/skipping problems with Prime and only Prime. Started on or about 1/26…very frustrating

  • Lisa Waschka

    Can’t connect to Amazon Music

  • Billy Gotetincan

    Amazon Music not working through Roku TV. ALEXA is able to access Amazon Music content but who wants to listen thru her horrible speaker.

  • Trudy Wynn Jaynes

    Amazon Music won’t load on Roku stick

  • Earl Cauthen Jr

    I have had issues for the last several weeks. Getting buffering symbol which doesn’t resolve itself. My Internet speeds are 300+ mps at modem and over 100mps at extenders. So Internet speed is obviously not an issue! I think the real issue lies with connection with Prime servers. The problem is the worse during prime viewing hours, from 6 to 9pm. ALL other streaming works fine at these times.

  • Wayne Rentschler

    I have the buffering “circle” spinning now for 18 hours. Any ideas on how to stop it? When trying to stop it I get an Alexa set up page. I don’t want her!! Help, please.

  • Linda (larkd)

    Every smart TV channel works well EXCEPT Amazon Prime. Not happy. Repeat > EVERY SMART TV CHANNEL WORKS EXCEPT AMAZON PRIME. NOT HAPPY!!!

  • Pooch

    PRIME VIDEO is not working on Roku! Has not been loading for over a month!!! WTAF!?

  • Danny Haines

    Stuck loading for 24 hours now! Not happy. Netflix Hulu and Disney plus no problems.

  • Jeanette Salazar

    Been having issues in California since February. Today tried to open through smart TV, no luck buffering screen then nothing. Used my PS4 slow video that stops and freezes for a couple minutes.

  • cgw

    try to watch prime video on computer and #$!$ stops every thirty seconds then starts..it’s impossible to watch anything…what exactly am I paying for?

  • Tried to watch it on Sat night (Mar 21). Nothing would load up.

  • #Deplorable _Russianbot

    Freezez, EVERY . SHOW. EVERY. MOVIE.

  • Jan Emerson Dodge

    Prime Video has always worked with my MAC laptop, using Chrome browser and Chromecast…until a week ago. Chatted with Amazon for 3+ hours, got a technical support ticket, told to wait 72 hours. REALLY? Now, a week later…still the same issue. The problem is that the video title comes up on the screen in a white box, so the video screen isn’t seen in it’s entirety…the box on the screen is hiding that part of the picture. Anyone else having this trouble?

  • dance2019

    Speed test taken inches from Amazon FireStick shows >20 Mbps but for several days everything I try to watch buffers every few seconds. Can’t watch Amazon Prime Videos.

  • Queefer Sutherland

    I keep getting kicked off of Prime while trying to watch a movie. I’ll go back in and it’ll be fine for while, then it just stops. Four times now in 36 minutes. Netflix was fine.

  • shaysouth

    I cant even get back on

  • Jan Chadwick

    In Las Vegas and having the same issues as everyone else, videos seem to freeze and sometimes reverts back to a cable channel. I see the buffering circle a lot. Is this because so many folks are home watching Prime Videos?

  • Ed

    My prime will not even let me sign in on my smart tv, Netflix works fine…what gives

  • For the past 4 days we’ve had buffering issues. I was kicked out in the middle of a show and could not get back into any show, I’d just get the endless loop. I had the same issue with Netflix. I guess just too many people are on the “highway?” No customer service is available through Amazon.

  • Elane Spencer

    My service only buffers then nothing 6 days now

  • pointsource

    Just getting the spinning wheel then jumps back to the index. Lists, images, etc. load and work fine. Nothing will stream, however. Ran speed test on connection: 100mb/sec/ max with 79mb/sec. average. Ought to be more than enough, Cycled power to Fire TV. No change. ????

  • Dawn Marie McNutt

    Every night at same time..my Amazon prime video .. just stops working it just shows a circle in the middle turning over and over..the Amazon prime vide work fine during the day …but at night it steams shut down….and in morning the prime on my tv says this app has been terminated..so I unplug it and rebooted my tv and it started to work…I pay for prime every month..I should be getting what I paid for…this is getting tiring you want watch a good show or movie at night and u cant

  • Linda MacKinnon

    When I go to watch Prime video on my Amazon Fire TV Stick (Gen 2) (Smart-TV) the voices are garbled. How can I correct this? I am a Amazon Prime member and can watch on my computer with no problems

  • Ruth Wehner

    How do I fix Amazon Prime when I want to watch a movie? It says its loading, the little wheel just goes round and round, but nothing ever happens. Help!!

  • Hayley

    Same !!! Ive wanted Amazon for a year, finally get it this week, and first movie I go to watch takes me 4 hours of hardcore buffer battle. My Netflix and internet is more than fine, but Prime still wont stream proper. What a waste of money.

  • Hayley

    I live in Canada and Ive wanted Prime for at least a year, finally break down and get it this week due to being stuck at home, and first movie took me 4 hours to get through. Tried again today, still says internet issues. I don’t need to do speed tests, update my TV stuff, and restart my router to know my internet connection is just fine. Although I still did the latter 2, to no avail. My Netflix and Youtube stream flawlessly as I speak… seriously disappointed right now. I dont see the point of keeping prime if this is the case, which is super shitty. ;(

  • Tighe

    Is anybody else having consistent streaming issues with Amazon? I can’t seem to get through even 10 minutes much less an episode without it Constantly freezing, buffering forever, or outright exiting the episode.

    This does not happen when I am streaming Hulu or Netflix. Any thoughts?

  • BB

    I just got prime a connected via Oku and Samsung 4k 65 inch tv. I went to watch Jack Ryan and every 2 second and I get a black screen flashing. it doesn’t go away and is consistent. I then logged into my laptop and went to watch it and it is fine.

    I tried the roku and same thing.

    I tried another show it was a cartoon and it worked just fine.

    tried Jack ryan again and same black screen flashing.

    quite annoying…

    I made SURE I had the latest updates on my tv and roku and still same issue

    expected much more from Amazon

  • Andrea Sager

    I can access my Prime video acct from both my iPads, but I cannot access it from my Chromebook. I can neither use my password OR reset it. It says it is sending a OneTimeCode to my email, but it doesn’t. When I call the number provided,hit the menu number for my problem, it says it doesnt recognize my response and hangs up. But, as I say, I have access to my account on my other devices. Anything else I can try?

  • Dominick Rinaldi

    My movie service constantly is very slow. The circle spins like crazy and sometimes never loads the movie before I can look at it. If I have paused it and try to start it up again it tells me “something went wrong try again later” I was blaming it on consolidated and they have over the last 12 months been to my home 26 times. I would like to watch what I am paying for but most times end up falling asleep waiting!!! It freezes up and buffers constantly.

  • Coleen Kubit

    I started having problems 2 days ago with Amazon Prime video. I’ve done everything the tips have suggested. Nothing is working.

  • Bill

    I’ve been having the same problem. It’s almost as if the movie I’m watching has the stutters. None of the Amazon recommended solutions work. I’m connected to the fastest speed internet around (Spectrum). I use Chrome as my browser. My OS is Windows 10. It’s really frustrating. Streaming movies was the primary reason I ditched Netflix for Amazon Prime. It has to be their fault, since I NEVER had the same problem with any other streaming services. If they can’t fix it, what’s the purpose of keeping it?

  • Shelly Mathes

    Having problems with Amazon Prime Video kicking me out of everything. Have to go back in and find movie and click on resume. This issue just started a couple of days ago. My You Tube TV, Roku app, Tubi, Pluto are not doing this. Something has changed in the last few days to make this happen. Some damn IT people don’t know what they are doing. Jeff Bezos needs to take some of that 4 billion dollars his company made in the first quarter and fix the app!

  • Rachel Michelle

    Having tons of problems with shows freezing a few minutes in. So annoying. Happening on my roku tv.

  • Annette Fitzpatrick

    It happens all the time for us. It starts and stops, the sound goes off and the voices don’t match the mouth movement.

  • So FRUSTRATING Ongoing problems nightly with shows freezing up. And then I can’t even get out (back to TV). Have to turn off tv and then unplug power restart and wait for TV to boot up. . At least 4 or 5 times a night.

  • Tigard

    Past 2 weeks prime either loads and goes nowhere as it says still loading for 20 mins+, or will be playing a program and stop for no reason which goes black or error message and booted off. Never ever had this problem before. Other apps don’t miss a beat but also of a sudden the tv prime app has gone to sh*t. Frustrating as hell and it’s not my box.

  • Carrie Flores

    My prime is down here in Boise. Will not play anything.

  • Prussogirl

    Amazon prime won’t stream and I live in Lakewood Washington during and Protest

  • justsayin5

    Did anyone ever answer. I JUST got prime and it says error occured and won’t play anything I want

  • Beatrice

    Same here for the past few days. Video starts but freezes. I have to go back and then hit resume for it to begin and freeze again after a few minutes. There is no error number…just says an error occurred. I tried to contact amazon but they don’t have any technical support these days.

  • Valerie

    We live west of Fort Worth Texas, and since last night when I try to access Amazon Prime video on the Laptop, it just has an endless little circle spiraling.
    On the phone, it clicks right back to the regular screen and won’t stay on the Amazon prime app. What’s going on?

  • I had the same issue starting yesterday too. I rebooted my Wi-Fi router and my Firebox. Today it is working. Make sure if you have 4G available on your router (if it is dual-band) you use it to be able to keep up with any HD / UDH content.

  • Darla Hattan

    Amazon prime video constantly is buffering. I have done everything known to mankind to fix this. I have a new LG SMART tv.

  • Prussogirl

    smartcast tv will never load prime, netflix works, for two weeks no prime wah

  • Tommybaja88

    here in San Diego as of yesterday everything else works on ROKU player except Amazon video and music???? total BS!

  • Zen

    Prime Video and IMdB kick our internet service off….we have a Firestick

  • fwcath

    Today, July 4th, Amazon video not working on my smart tv

  • Linda Foster

    I have to unplug my tv before I can watch a second show on Prime. The app on the smart TV just spins around, doesn’t even time out.

  • Leonard Kravitz

    My prime video channel has not worked for a week. All other ROKU streaming channels work fine. I tried the Amazon chat help to be totally useless. I can’t even find under my account on line, when my Prime Status expires! That includes making purchases. I will be demanding a refund or extended TV service for the amount of time it’s down. The problem is at their end. Logging off, unplugging etc. does nothing.

  • Muirne Thomas

    Is Amazon Prime down? Was watching a movie and it went down.and cannot get it back. I even tried logging into a different Prime account and still no luck, movies will not load or play.

  • Pete J GONZALEZ

    is amazon prime videos working today is July 20,2020

  • Rick Maloney

    I keep trying to watch “The Vast of Night” on Amazon prime and when I click on the arrow to play I get a yellow “buffering” signal and then it takes me right back to the black play button

  • Muirne Thomas

    What’s up with Prime again? Can’t launch any movie and now cannot even get it to open.

  • Hughes

    Trying to cast my Prime Video movie to my TV using Chromecast but it does not work. It’s something wrong right now

  • Michelle Himes

    I haven’t been able to get a video to play for about 5 days. It just takes me back to the “play” button.