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Bank of America Online Banking Login

Some of the most common Bank of America website problems are to do with customer service, as well as the Android and iPhone mobile app not working properly. Customers have also had troubles with the online banking sign in page where they sometimes have Bank of America login issues.

The Bank of America website is great for business and individual customers who wish to access services, such as savings accounts, credit cards, loans, mortgages and much more. Online and mobile banking is being used more and more these days and when Bank of America goes down it can have a major impact, and if this happens to you please feel free to leave your report of happenings below.

If you have a login, outage or any other problem with your Bank of America account, please provide your details of the issues you are experiencing.

Bank of America status reports for Sunday 17th of January 2021

To find out if Bank of America is down right now, see reports below.

Problems with Bank of America? Share issues with Is Down Right Now readers:

  • Gaby

    Is Bank of America down or something because it will not allow me to sign in, which means my transactions are not going through.

  • Tessa

    My credit card statements are not showing up.

  • Elena

    I cannot seem to login to Bank of America, it keeps asking me for my ID all the time.

  • Khan

    Bank of America login seems to be temperamental at this given time, one minute it works and then once it it crashes on me – i am going through Firefox.

  • Jose

    Did Bank of America make an update to its credit card or something yesterday?

  • Melissa

    I was actually wondering this Jose, because I couldn’t access credit card to pay.

  • Stein

    For some reason BofA didn’t put a hold on my bank card when i lost it. It has all been sorted now, but they never put a block on lost card, which they should have done.

  • Adlington

    Bank of America has bloked my card because it could not verify payments.

  • Garry

    Each time i try to login to BoA I keep getting locked out, I tried like three times and now I have to wait a week for verification its me. This is a blooming nightmare to say the least.

  • Jade

    checking account login seems to be a problem at the moment over on Bank of America website. Is this to do with maintenance or something?

  • Janey

    I am having issues with my checking account login, this seems to be the main problem at the moment with many customers. Please do come forward and reply to my comment if you are having the same issue.

  • Lynnette

    Login issues with Bank of America, this happened on the 4th of this month and then it got sorted. But now i am having problems again.

  • Amanda

    I have been trying to use my card and its not working, please fix asap because i need to use my card.

  • Elders

    I have tried to access my checking and savings account and had trouble getting online, but now i am in for some reason the credit cards are grayed out.

  • Belinda

    My normal regular account is showing but i am not able to transfer money to my credit card, all grayed out as well.

  • Mark

    Having a few problems with the bank of america website opening.

  • Barry

    Is the Bank of America site down for you? It seems to be having issues when using certain browsers.

  • Simon

    I did notice that when you visit the website they had a warning there were a few issues when opening the site in certain browsers, they also added a link to show you alternative browsers.

  • Joel

    Currently seeing “We’re sorry, but we are temporarily unable to show credit card account information. Please try again later.”

  • Bonnie Harris

    I ca I login tie boa on my iphones. Today us Sept. 8, 2016

  • Lana

    happening to me right now…

  • Dan

    Having the problem

  • Bob

    think its time leave bofa. Direct deposit held to get over draft fees every payday. They knowyour getting your direct deposit. But don’t post. have checks out so they can hit you with $35 feebeen with bofa for 20 yrs.

  • Bob

    They did not alert there customers about what’s going on. Now that’s customer servie,yeah right.

  • L.

    4/22 & can’t access. Why???

  • Lisa Cowen

    For three day the login page will not load, the home page will, but that does not help to login to. it keeps saying the page is taking too long to load.

  • Cavell Armstrong

    September 25, 2017 at 10:23 a.m.. Site has been down since at least Friday. This is via my laptop. However, I can access through my phone/tablet app. As I am out today will stop by the bank and see what is going on. I tried to call but the wait time was going to be two hours. Something major is going on.

  • Paula Campbell

    Updated iOS, bofa app all current as of 12-20-17. Cannot access using safari, chrome or apps.

  • Rebecca Petrone

    Thought it was just us… Every time we try to log in, prompts to enter account number & SSN, then create new password. Follow the prompts, create a new password, same damn thing all over.. Tried for Chrome, secure Avast browser & android phone, same damn thing!!!!

  • phil erup

    I can log in, but I can’t access my Checking Account or Savings Account page since yesterday 12/21/2017. Just comes up as a blank white page!

  • Tim Stevens

    I have had huge problems with accessing my online banking for weeks. Total time lost amounts to over 5 hours. I try again and again sometimes 20 or more times with no success. Repeatedly entering the captcha or trying different methods that appear like resetting my security questions and I am going mad. Definitely I am leaving Bank of America when I return home from travel. If It cost me money in wasting many minutes on hold with high costs of mobile talk time from abroad and wasted time. They can’t seem to fix the problem. It happens every time I try to login. Since 5 weeks that I have been gone. They are a rich company and they won’t hire enough staff to reduce customer service wait times and enough technicians to fix whatever bus are affecting the system. I feel absolutely toured of and unappreciated for being a long time customer.

  • Connie Driver

    I can’t log in at all says service not available

  • Don Lobel

    last 24 hours can not log into bank of america it prompts me for sign in inf icluding restting my passcode then lopps-starts over same process never getting access

  • Denise Smith

    I have been trying for the last two days to sign in to one of the Bank of America accounts online and it allows me to sign in and see my balance, but it will not allow me to transfer money online – the site keeps showing the same commercial ads to download the mobile app over and over again and that ad will not get off the computer. I was able last month to easily access the site and transfer money but now it is not working. When I call Bank of America about this technical issue and ask them to speak to an IT person or the technical department, the person will say we can’t help you with that but let me transfer you over to our funds department and they can help you transfer funds over through them. I don’t want to talk to their funds department or go through them to transfer money to another bank, I want to be able to use the transfer function the way I have been using for year and just last month. They know their site is not working properly or they are deliberately doing it for their own purpose and they don’t want us to know – they have gotten to be a dirty bank and are getting worse.

  • mary littlejohn

    I have for two days tried to sign in to my mobile Bank of America and cannot it keeps saying stopped working report feedback?Also updated it still say same think.
    Mary

  • Jaclyn Hudson

    i cant log in to my account for anything this is so annoying

  • Yuhang Cai

    cant log in to both online banking and mobile banking(android), keep trying and keep failing, the website keeps telling me “online banking is not available to you at this time” or “incorrect password”

  • Jeremie Weldin

    Could not login today, kept going through the reset password workflow. Realized the issue was that I had VPN software running on my iPhone. Worked once I turned off the VPN.

  • Sang Wong

    On May 31, 2019 Bank of America Online Banking responded with “Verify Your identity” during login, could not receive the verification code despite multiple tries. This comes on the heels of another login problem that appeared at the end of last week (May 24, 2019), which lasted through the weekend.

  • Sang Wong

    1. Click on this link: “Having trouble receiving your code by phone?”
    2. Enter the authorization code was sent to your email.
    3. Enter your ATM/Debit Card PIN

    It took me an entire morning to figure this out and I feel really stupid, that I chose Bank of America.

  • Asmareh Aklogh

    I couldn’t access mine too. I think bofa is hiding something. It is not clear. It took me now almost two weeks. I guess, the problem that happened in Baltimore city government might have been happening in bofa. If DOS happened I am scare my money for the bill and apartment rent is all in all there.

  • ajit kundu

    I can not login in bank of America . Tried dozens of time since june 1 . In response to very identity I get code by email…punch that in and all I get repeatedly is the message “we are sorry but we are currently unable to complete your request. please try again later ! ” Whats going on B of A ?

  • Jim Schlitt

    6/19/19 I can connect to Merrill Edge but not to Bank of America. I tried numerous times

  • Victoria L

    6/25/19 – Cannot login to BOA online banking no matter what page I try to log in on. After I type in my password, it prompts me to identify myself and change my password. Changed password and still cannot get in.

  • Finally_an_Intellectual

    Cannot access online banking site

  • Trotskysdiaryinexile

    Cannot access online banking site on web browser or mobile app

  • a

    Cant access online banking

  • Nelson

    Requesting but not receiving authentication code text message. Talked to BofA tech support. They said the system has been down for about an hour and there is currently no ETA tor return to service.

  • Simon Huang

    Also had same issue with web and mobile sign on. Support says they’re still down. Only workaround is to visit a financial center to get the access code.
    Does BofA have a website to post status?

  • jake bryant

    Sucks man..really need to see what im spending..system still down

  • Tip Roberts

    For the last week + I have had to change my password everyday to access my accounts. Anybody else had this problem and how to stop it. Called bofa 5 times and each time I was told it would not happen again. BS it still happens every day.

  • Roberta Donahue

    9/3/19 – Trying to do a mobile deposit (for the last 5 hours) and keeps telling me unable to process my request at this time. Please try again later.

  • mike hein

    have they been hacked?

  • Mary

    Trying to get my credit card information on line, I was due a major refund and I can not see anything regarding my charge card. I can see checking and savings. I am concerned that credit cards have been hacked. I keep getting they are working on the problem. So why only the charge card?

  • Joshua S

    Same.. been that way since I woke up on the West Coast.. however, everything was working fine last night at 11pm…

  • strangefyr

    i have been trying all day since 8am eastern time. Why don’t they have some sort of message about why we can’t access our account info???!!!

  • Linda

    Bank of America’s mobile app has been down since 11:00 last night. It is now 9/25/19 (the next day) and still when you try to login, it replies with, ” Exit or Retry”. It also states there is a connection issue. I thought it was an issue with my phone. It is not. I can connect fine with anything else. It would be nice if they’d post they are having an issue and they are working on the problem. Emailed from Fort Myers, Florida.

  • RightOnGuest

    Now 2:19pm ET… Haven’t been able to access online banking in Howard County, MD all day. Help?

  • Tom Prucnal

    App won’t let me sign in. I can get on by laptop, just app not working. I saw they just had an update, so I deleted it on my iPhone and reinstalled it, but still negative results. My wife says she couldn’t get on yesterday either.

  • R

    Been in the log in loop-of-hell for about month now. Been through about 6 or 7 passwords. Each time the passwords work for like that day but then wont work the next and it keeps taking me to the page where I’m asked to verify my identity and create a new passcode. happening w Mobile and mac. Called several times. I suggest you call and get refunds on any fees that may have incurred for you. Thy said they were having issues with Chrome. I thinks it s bigger than that. Sux

  • Cara Forsey- Hilliard

    For several weeks now unable to access BOA through app or website? What’s the problem?

  • Gustavo Zamudio

    BOA App is down, it keeps telling me to call a number . This is frustrating.

  • Roberto Bobby Anglero

    Debit cards not working

  • Steven Keating

    Set up new account yesterday 10/25/19 at 2PM at local branch. I’ve tried to login several ties with password created at that time, but haven’t gotten in. I requested password reset on-line, received verification code, changed password, but still can’t login on 10/26. ARRRRGH! Is BofA down? What next?

  • Cannot log in on all devices

  • Pablo F

    Yes me and my wife cant login

  • Kennedy Tuy

    Me neither

  • Sandra Miller

    I can’t log in either

  • Pablo F

    I wonder if it’s just a big bug, or if someone hacked into BOA?

  • Kennedy Tuy

    I even try resetting my password and they they say my info is wrong which is right 0_0

  • Mary J. Mendoza

    I am very frustrated, cannot log on to BofA. 🙁

  • Ben H

    I can’t log in on either device (laptop and phone)

  • Kennedy Tuy

    I swear it better not be no fraud bull crap but I guess I ain’t the only 1 with this issue right right now

  • Cj

    Same problem. It kept telling me my PW and ID is not correct. I tried to reset passcode, but it tells me it cannot find my account through ssn and whatnot. This is frustrating

  • Maheshwaran Sadasivam

    I cannot login as well. Both mobile app and BOFA site

  • Kennedy Tuy

    Have any1 been to the bank and try to withdraw or deposit money in ? Does it work ?

  • LFaiso

    I got an email saying my account fell below $25 but I know I have over $1000 in my checking account. Now I can’t access my account. I bet there is some kind of fraud scam going on.

  • morgan kalb

    i can’t login to my app or on the website and my card isn’t working in stores.

  • victor beauchamp

    I went to the ATM and it worked but login not working at all

  • Jonathan Ensley

    same issue here. I hope it isn’t going to mess up our banking when/if the issue gets fixed

  • Christian Calderon

    Glad it’s not just me

  • George Hok

    i freaked out as they said my login and password are wrong. I thought someone hacked my account.

  • Kennedy Tuy

    Thanks victor u just went now now?

  • 诗婕

    cannot login to all devices

  • SAM

    Same issue for me as well. Unable to login and my details doesnot match online even on my telephone banking.

  • Pablo F

    Anybody got a hold of BofA?

  • Gloria Banda

    I can’t login on the app or online. It gives me a error message telling me to try again later.

  • Mark Suchevits

    same

  • Mark Suchevits

    Why can’t they just send an email before blocking all our logins?

  • Geonna Cherae

    nope, I tried all numbers. they all kept me on hold for 5-10minutes. tried to call back and the service was closed.

  • Janceata Rogers

    No, they are closed on my end. This is too weird!

  • Pablo F

    I’m wondering if BofA has gotten hacked or something, been looking at reports and it’s well over 9k

  • Jeff

    Have been on hold for over 40 minutes… wth its like they know there is a problem and dont want to communicate it with the customers that pay them (with interest)

  • lou

    Y2k is finally happening. No I guess the site is just down made a deposit an hour ago and it worked fine. Trying to login in now for transfer and all my accounts come back with “wrong user name/password”. Customer service is closed for the evening on East Coast.

  • chilko

    Same here, nothing is working, doesn’t recognize my accounts, or soc. number.

  • Debra Block

    Can’t access my account, either on my phone or on my laptop…
    Neither can my son out in Western Mass–WTF

  • chilko

    I called, still on hold, they apologize for the wait.

  • JRobert

    Wow! It seems to have been wacky as of a few hours ago because I was able to log in earlier?

  • Ayaan

    I am having an issue with logging in with my account, at first I thought it was just me and my account issues with the username and password or something but my guess is that their whole system is down?, anyone know for how long?

  • janice roble

    I can’t log in either- doesn’t recognize my social security or account numbers

  • D8abusa

    Can’t log into BOA’s mobile or website, and Same for Merril accounts.

  • Gabrielle Jacinto

    I get paid tonight at 12am.. it is 11:46pm… I hope it works.. ugh!

  • SCS

    Mine is down as well. Been on hold with them for an hour. Must be that the whole system is down. I thought someone hacked my account!! Extremely frustrating

  • Craig M Morgan

    I got in touch with customer representative who told me there was a known issue with customer login; however were not interested in elaborating. it shitty service to let someone sit on the phone for an hour just to tell them something that could have simply been posted on the login page!! goddam!!

  • Greg Pettegrew

    I cannot login either in California, says password is wrong then forces logs me out.

  • Crescent

    Stupid BOA. They even didn’t post any notice on the website. I am concerned if my account is appropriated by someone…

  • Synnamin

    Glad it’s not just me! Wish they’d just set their site up to say, “experiencing technical difficulties” instead of this confusing mess

  • Shannon Woobush

    Me too. I tried logging in on my computer and my phone. Nothing. I thought the same thing Ayaan thought.
    I tried to log into my husband’s account, same problem

  • Shannon Woobush

    Just like Synnamin, I’m a little paranoid. Worried something is going on with my account

  • Pablo F

    Yea for reals, sounds like a bunch of bull to me. Make it simple for all us customers

  • Gabbi

    seriously! I wonder if direct deposit is even working??

  • Holic Lee

    Same here can’t log in, just said “We’re sorry, but we’re currently unable to complete your request. Please try again later.” I thought my account was hacked.

  • Starr

    I’ve Ben trying to log into my mobile app for an hour now & all it says Sorry can’t access try again later.

  • Carrie Marley

    No

  • Fzsz

    Can’t sign in

  • Joseph Alston

    Wait this is nationwide??!? This CANNOT be happening I need to make a payment to drop a class this is the LITERAL worst possibility time

  • Srarr

    Your card will still work I just used mine, but you can’t login to mobile or online banking

  • Shannon Woobush

    I tried calling customer service, and the call dropped. They are probably inundated with upset people wondering what’s going on

  • David

    Here from Texas, glad it is NOT just me. I even tried resetting my passcode- and it’s saying the information is invalid. Saying it can’t process my request right now.

    Some dumb stuff.

  • Gabrielle Jacinto

    Like, they’re just not going to tell us anything??

  • Mr. Me

    Bank of America, Who’s in your wallet ?

  • John Madison

    wow nobody can login

  • SCS

    Exactly the same with me. Freaking me out.

  • David

    This is some dumb stuff.

    Says we are sorry, we currently can’t process your request. I tried resetting my codes as well, and it wasn’t registering my current information!

    I had some online business to attend too tonight!

  • I’m glad i’m not the only one. Damn

  • David

    Oops for double post—lol

  • D8abusa

    Betting the Single Sign-on got corrupted or compromised. They are supposed to have an air-gapped replica that can be turned on in such an event, so this has to be major.

  • Ivory Ellis

    It’s been 2 hours and I still can’t login in to my account. Phoenix, Arizona

  • Jacqueline Middleton

    Exactly!! Down in GA too!!

  • Jason Hampton

    WOW I was scared for a minute!! Glad it is not just me.

  • Jason Hampton

    Same here! My heart dropped and anxiety went through the roof

  • Ben Mmm

    Just got off the phone with BOA rep. after waiting for 40 minutes. they told me the login page is down and they still don’t know why. How is possible that a big company like this can’t put a message fro the customers on the home page that the login page is down. thousands of people is freaking out right now not knowing what’s going on. They also said there is 1500 people on hold to get the rep on the phone.

  • gucci

    ATMs don’t work, can’t get anyone on the phone

  • Jona

    I’m on my way to a Bank of America atm now should be there in 3 minutes to see if I can check my account balances. Gosh this is frustrating!

  • D8abusa

    I’ll short this PH tomorrow, this won’t go well for them. And just as the stock was starting to climb too.

  • Ivory Ellis

    Yea we are not alone in this horrible crap lol.

  • SCS

    Okay just talked with a VERY unhelpful employee after waiting an hour on the phone. He said “your money is safe as well as your account passwords and socials do not even worry about that”. Hmm. I asked what the issue was and when everything would be restored. He said they can’t even see any accounts either and the “technicians are working on restoring everything tonight”. Sigh. We shall see. Don’t waste your time on hold like I did.

  • The Hood

    Pass and login wont work. Cant change pass due to “incorrect cred” Hoping I didnt get hacked and someone changed my creds

  • D8abusa

    It’s the same for all North America right now.

  • emrdrd

    can’t log in 9:05 p.m. (central California)

  • gucci

    think it’s up.. just got it in NC

  • Julie Macleod-Michel

    Ditto that here too in Texas

  • Violeta Bostioca

    I can’t log in 12:11 a.m (Michigan)

  • TJ5432

    It’s up here in Virginia. Just logged in using the app

  • The Hood

    Just got in on mobile app. PA

  • Linda Stump Nichols

    im in

  • Latoyia Harris

    yep down in victorville Ca too atleast two hours

  • Cinthia Garza

    Thank you baby jesus it works now LMAO

  • BOFA

    Just came up I was able to log in, NC

  • Cinthia Garza

    Add me on da snap tho @cinthiagarza2

  • Starr

    It’s working in Texas now after 2 hours

  • Joe

    CAN NOT LOG IN HERE IN TEXAS, ALL THOSE FEES FOR WHAT!!

  • Julie Macleod-Michel

    Back up in Texas at least for now

  • Latoyia Harris

    back up now

  • JRobert

    Able to login now! Whew…

  • JRobert

    Try logging in again. Its up so far in Cali

  • F Rzq

    can you login now ??

  • Kelsey

    Everytime I try to log in it says it can’t process my request or something went wrong like I’m not connected to the internet. I have talked to so many people and no one can help me

  • Kelsey

    Yeah direct deposit is working. I called the bank to get my balance. This has been going on with me for a few weeks now, so mad!

  • Mi Jung Kang

    I can’t log in. Texas 11/23 7:06pm

  • Larry

    Can’t log onto the Bank of America Online site for the past couple of days.

  • Lou Gardella

    Down for the last two days (( Any advise?

  • Dean Allen Gardner

    Can’t login in nashville. It’s 9:30pm central time.

  • Dean Allen Gardner

    Can’t login in nashville. It’s 9:30pm central time. It’s 12-21-19

  • Sal Crocker

    Los Angeles, Can’t login with iPhone Dec 30th, 2019. Was unable yesterday as well!

  • TammiP

    Can’t login since 12/31/19
    New Hampshire
    When is it going to be fixed???

  • lacheleville73

    Can not login to Mobile app or website using internet browser. – Central Florida

  • Linny

    Why is there a bank of america monthly maintenance fee?

  • Rankednumber1

    I am still having a issue with the android mobile app. Can’t login. Keeps saying incorrect password and user. It keeps telling me I need to reset my password. And update the app. Crazy!

  • Stephen Ucich

    Please ,someone,anyone,help us to obtain a new password in order to upload our sba loan documents.
    Our 15 bed assisted living facility is in dire trouble and will have to shut its doors after 40 years if Bank of America doesn’t help us.
    Cmon do your job boa.
    Steve Ucich
    8605751261

  • Roy Cossairt

    Haven’t been able to log on for a fw months now . . . less transactions since w can’t logon but WTF is going on? Mobile–nope. Desktop–nope . . . just about done with this Bank if I don’t hear/learn something.m

  • Craig

    Opened new acct last week, deposited $ all was good, 5 days later on-line doesn’t work, says ” online banking not available to you at this time”, Debit card came in, system cant find card to activate, phone support wait is OVER an hour… Stim check here, and cant deposit It or access my money. Awaiting surgery for torn ankle ligament delayed due to covid shelter, and have to hobble down to branch.

  • Jackie

    I made a BOA account couple days ago and it was working perfectly fine. Showed me everything to the online banking. Signed in today and its saying online banking is not available to me at this time… whats going on?

  • Chessie

    Can’t sign in on desktop or app.. sign on button is down..

  • Cristian Muralles

    It’s down now and can’t login online or trough the app

  • Garry Elkins

    Can’t login to my online app smh.

  • Messi

    glad to see im not the only one

  • Same here

  • Luis

    The app is down? I can log in it says “error connection”

  • Cheryl Reed

    Haven’t been able to sign into the app for almost 2 days!

  • Klv

    App doesn’t let me log in for weeks now. This is ridiculous!!

  • VanceW

    Same problem. Laptop with web not as bad, but both iPhones have constant problems connecting. Worse at night!

  • Michael Owens

    I am now getting this problem. Loading, please wait. then a pop up Error (We’re sorry, we weren’t able to complete your request. Please try again.)

  • Tom

    I cannot log in. It says “We’re sorry, but we’re currently unable to complete your request. Please try again later.”

  • Tom

    I cannot log in. The following message shows: We’re sorry, but we’re currently unable to complete your request. Please try again later.
    Does anyone have the same problem?

  • Haven’t been able to use BofA with Chrome for 2 weeks (even with Incognito), but it works on Safari.