Dunkin Donuts App Not Working

Getting your fix of the sweet treats is the best feeling in the world, and when you try to open the official Dunkin Donuts App and it is not working this leaves you feeling a little sick and needing somewhere to complain or look for answers – well here we are.

The Dunkin Donuts app has cool features such as DD Perks with rewards & loyalty offers and more, but the best feature is the On-the-Go Ordering with mobile pay. But, if the app is down and not working it is a cause for concern.

If the app is down for you or you are having any type of issue please do post your status below in the comments – we want t hear from you because you may not be the only one having problems. Chat with others and see if they are experiencing the same troubles.

Dunkin Donuts status reports for Tuesday 13th of April 2021

To find out if Dunkin Donuts is down right now, see reports below.

Problems with Dunkin Donuts? Share issues with Is Down Right Now readers:

  • Simon

    How typical, I am so tired after doing a double shift at work so really do not want to be queuing in line for my donuts, why is the app down…

  • Harriet

    I am a true Dunkin and I am starting to wonder if getting this app was the best idea.. My app is not coming on just keeps crashing on me.

  • Joe

    Not working

  • AlIna Aydarova

    go to application manager in your phones’ settings and clear catch and data. If doesn’t work -uninstall and re-install

  • Carol Brooks Snopek

    Mine says: app is not supported on my device(galaxy s5) any longer! Now how do i get my free coffees and money back?
    Dont have the original card anymore!

  • Kim John Lyons

    App isn’t letting me order on the go or load card GRRR. I have been having issues for a few weeks now…since around holidays.

  • Maureen Pabich Matz

    First it said not compatible then it was not there at all…..and i tried calling for 3 hours this morning nothing…..this is poor customer service

  • Emma217

    Same with me. Locked out also.

  • Lefty dog

    Not worth hassle of losing money on these apps to get a free coffee after spending $$. Will be using credit card from now on.

  • Jamie

    Same!! So frustrated

  • Allison Lambeth Moore

    Same with me! And email link says access denied to reset password!!

  • Michelle

    my app is not working also. Logged out, says Access Denied when trying to reset password. Just checked bank account that app is set up with and noticed $10 was added TODAY! Not possible considering I could not log in.

  • Lefty dog

    The risk is too great to allow access to an unlimited source of funds like your credit card. Think twice since if u preload $$$ and the app crashes you can lose the money or have at least a major headache.

  • Max Tolsky

    Same problem, asking me to login again. Tried resetting password and its not working!!

  • Vincent Napolitano

    Same here. Couldn’t log in with exist g password. Changed password, and still can’t login. Now account is frozen due to too many tries.
    Called customer service and they say due to high call volume, they can’t take my call.
    Sent email and waiting.

  • clifton stillman

    Tried signing into my app it said it was the wrong password I changed my password then I get a message too many logins and now I’m locked out. Nice going Dunkin I’ve got over $65 on that app.

  • Mackenzie

    Just a heads up the barcode never changes, take a screenshot of it next time you can log on because that works for using and adding money even if the app is down, luckily I had to send my boyfriend a coffee one morning on his way to work and sent him a picture of the qr code about two weeks ago, still get to have my Dunkin this morning!

  • Aim

    Told me password is wrong. Locked me out. Won’t send link to reset.

  • Kevin

    Says invalid email or password and then locks account however I am using thumbprint – 2 days in a row now!!!!!!!!!!!!!!!

  • App has been giving me the error app4241 and won’t let me add value to my card for about a month. I’ve emailed twice, absolute crickets….not a peep from Dunkin’ Donuts on a resolution. Great customer service right there. Boycotting until they get this fixed.

  • shannon

    App logged me out and will not accept my login information. Now I’m locked out. Completely not working.

  • Kathleen M Patterson

    The app logged me out and is telling me I have an incorrect password. I can’t even get an email sent to reset my password. Is the app down right now?

  • Kathleen M Patterson

    Are you still waiting because I’ve been waiting for 3 days and nothing has changed. I still don’t have a reset password link.

  • Violet Ann

    DD charged my CC twelve times!! Won’t let me log in ,says my info is invalid! On hold phone call one hour thirty eight min!! Now they are not answering any calls!! WTH!

  • Milly

    They changed their password settings. If you reset your password, you can get back into the app.

  • Jeff Snow

    Same as everyone else. Opened app. Was logged out. Logged back in, it says wrong password (which I know is correct). Reset password, and I never receive an email to change it. Got about $20 on there and enough points for free coffees. They won’t take my phone (all lines busy), they ain’t taking any more of my money either. McDonald’s makes a half-decent caramel ice coffee, and it’s cheaper. Not impressed.

  • Vito

    It keeps crashing

  • fedup

    Wont stay open

  • MdMom

    Won’t open. Tried turning off my phone. Tried offloading app. Nothing works. Opens for one second and closes again

  • Kevin/Toby Flanagan

    Won’t open. Any solutions?

  • Not Happy

    It will NOT OPEN! I’m very frustrated, I will not go to Dunkin until my APP opens!!!

  • Haven’t been able to open the app since last night. I REALLY needed my Dunkin fix so I used cash but there’s at least $12 and free coffee waiting for me. What gives?

  • Aggravated

    Same here. Had minor issue 2 days ago, would not let me pay, now it wont stay open. So much for perks.

  • Linda

    Does anyone know when the app will be back up? Is DD doing anything at this point???

  • Linda

    I went to the App Store and the Dunkin’ Donuts app was showing Update. It is now working. Hopefully for good!

  • Angela Morris

    Update the app. Mine didn’t say it needed an update when it was in the list in my App Store but when I clicked on it, the update button was there)

  • Angela Morris

    Update the app.

  • Angela Morris

    Update the app. Mine didn’t say it needed an update when it was in the list in my App Store but when I clicked on it, the update button was there)

  • stacie anastasia

    I have been trying to send a E Gift Card VIA text and I keep getting an error notice..anyone else

  • Lisa

    I had loaded some money on my app. Went to use it and it wouldn’t open. No update was showing. I deleted the app to re-download it (that’s worked on a few other apps) and now it won’t load. Says it requires IOS 11.0. Check my software for update and it says I have the most updated version. So, I guess I’m out…..no DD for me and I’ve lost my money. Tried calling but several minutes wait time —- I don’t have that kind of time to wait on the phone! Sad – they made a lot of money off me!

  • Lisa

    I had loaded some money on my app. Went to use it and it wouldn’t open. No update was showing. I deleted the app to re-download it (that’s worked on a few other apps) and now it won’t load. Says it requires IOS 11.0. Check my software for update and it says I have the most updated version. So, I guess I’m out…..no DD for me and I’ve lost my money. Tried calling but several minutes wait time —- I don’t have that kind of time to wait on the phone! Sad – they made a lot of money off me!

  • samuelmatzen

    Trying to add value to my on-line card for the past 2 days and keep getting APP4241 error. Have added a new card, no luck. Tried setting up VISA checkout, no luck. Tried changing password, no luck. What now?

  • Billie

    I am have the same exact problem with mine. I tried everything and can’t get it to let me load money on it. Would love them to fix it!

  • Sharon

    I haven’t been able to use my app for almost 3weeks. I can load my card in person, and still use my card to make purchases…so I’m getting my points. It’s just a hassle that I can’t load my card online. I even tried to reload the app, and that didnt help 🙁

  • Alexander Azarov

    As of several weeks ago, app says it’s not supported on my device, (Samsung Note 3). Worked just fine for years…

  • Mark

    I contacted DD customer service about APP4205 error code while attempting to add funds or turn on Autoload. They ignored my complaint and sent me instructions how to add more funds and tunn on autoload. I have Samsung Galaxy 9 with plenty of memory.

  • Randy Gulick

    Tried adding $$ to my DD card this afternoon and it took my $$ but said experiencing technical difficulties and try again later. Well, 7 hours later and still no $$ applied to my card and no credit back on my bank balance.

  • Mitchell Kralka

    Are we getting short changed .what the heck can’t do any thing can’t get on the app can’t change pass word can’t see balance can’t even talk to customer service put on hold most of the day 30-45 minutes at a time what the heck is this app run by politicians sure feels that way

  • Gina

    Password issues I cannot create password on my dunkin donuts app

  • Barb Vroman

    Ridiculous- what is happening Dunkin?? Your app is crap! Customer service and help links don’t work – it’s like the entire company has shut down. Can’t login – can’t get help, no one responds. Are you going under???
    Where is the money I have loaded on my DD card???

  • McBinOH

    Tried to add funds this morning & it completely froze.

  • Cchabot2002

    Same here! I loaded and then it froze. I have not been able to get in since adding money. Can’ get into my app on android either

  • Cchabot2002

    I had the same problem. Was able to add my card in order to transfer to my app card, froze up. Got out, tried to log back in and can not get in to computer web site or my app! Changed password 3x and still can’t get in. UGH!!!!

  • edytka1633

    I can’t reset my password i get a page with circle and it’s just circling and not loading anything. It’s like a transparent page i can see under it the reset page where i would fill in the new password but I can’t get pass the circling page. 2 days now and i was on hold with DD and they didn’t help at all. Ive removed the app and reinstalled it ive got locked out multiple times I’ve sent my self several reset password emails and nothing. Any ideas?

  • Denise

    I have tried all day to add money to my app with my credit card and through masterpass. It keeps saying to verify informations, app4241. I have no idea what else to verify. I have always paid this way and have never had issues. Any ideas?

  • Deli

    I have been trying to reload my card for weeks with no avail. Keep getting an error message regarding app and technical issues. What is going on?

  • Phil

    The app will not allow me to add funds. I keep getting error 4205

  • Krystina

    I have not be able to add value for 2 weeks now. I’ve even tried to uninstall the app and re install. nothing.

  • Andi Hughes

    I cannot add money to my account on the app! Second week. It takes the money but automatically refunds it.

  • Leon Cade

    (5/9/19)I have just tried to add money to my app yet again I have not been able to add any money to my app, when I do it’ll notify me on my bank app that it’s been pulled but never shows in the DD app. now I’ve probably done this five to six times in the past two weeks adding the lowest amount seeing how it’ll take but not show up. This is starting to get ridiculous for a major franchise like this to have an issue for this long, especially when this issue jeopardizes their chances of them getting paid. You would think it would be at their top of their list. Since I haven’t been able to collect points and use the app in general, I’ve just been going to Starbucks.

  • Samantha b

    Still cant add funds to my account.

  • Stephanie Jones

    I been trying to use my dunkin app all day trying to add money and its doing nothing but given me a code im so mad cause im so close to my free drink get it together guys

  • Victor Valdez

    The same happen to my but I learn what was the problem … the problem is when you add money more the 5 times in one week the app lock automatically.. if get lock just wait 24 to 48 hours to add money

  • Jennifer Rose Frawley

    I still can’t add money to my account. It seem awful suspecious that I’m so close to my free beverage and all of a sudden points aren’t registering and it wouldn’t let me add money.

  • Cori

    Having the same issue. So frustrating

  • Cori

    I cannot add value to my dd online account. Im getting this error message: APP4209

  • Bryan A Hinson

    I’ve been trying to add money to the account for over a month now. Dunkin Donuts is losing business or especially my business. Thanks for nothing Dunkin!!!

  • Jaden

    I can’t add funds to my account. And I’m new to the app.

  • Sassyc

    I tried to use my app to buy my coffee this morning and the lady said that the card wasn’t working on my app. It has plenty of funds and I was even able to load more. She said to read the DD card number off to her and she would do it manually. I have scoured the app to find the whole number, but can’t find it. Does anyone now how to find it?

  • Lindsay Bernardi

    Always get an error trying to add donuts. Can order anything else but get “technical difficulty” when adding donuts.

  • Jason Diottavio

    Only solution at this point is to turn on auto reload. I was able to add money that way.

  • Anne F.

    I cannot add value to my app. Happens every time I run low and have to add more money. Every time! Annoying.

  • Happyfeet85

    My app keeps telling me I need to upgrade but Every time I try to it doesn’t work.

  • Jacob Whitesell

    The app keeps saying that the online ordering isnt available code 500

  • Fahim

    I am trying to sign up for the exclusive offers and points system but I keep pressing sign up and nothing is happening!

  • Tony Paulinsky

    Mine too. They have zero interest in customers

  • Ders Ekblom

    I’m trying to Accept the terms and conditions but won’t let me accept

  • Jess

    Getting error APP4205 while trying to add $

  • Meranda

    Same here.

  • Lk

    Won’t let me reload card

  • MS

    Can’t scan the bar code on my app, it’s zoomed out.

  • Joe Congelosi

    Can’t reload, reoccurring problem Get app4204

  • Chris Saikyo

    Can’t use my dd card via the app

  • Carrie

    Wont let me sign into my perks with my app

  • Peggy

    This is the worst app. A few months ago I wasn’t able to reset my password. The fix took a long time. Not there are problems with adding money. Error app 4205. Don’t you want my money? I love DD but the constant problems with this app is frustrating.

  • Mike Norcott

    Wont let me add funds this sucks

  • Stan Turtle Silva

    O lovely app4205 error, can’t add funds once again

  • GMen4xSBChamps

    I haven’t been able to add funds for days now. WTF

  • Deedle

    Yep still can t add funds.


    I’m trying to Accept the terms and conditions but won’t let me accept

  • Doug Rocklin

    I haven’t been able to add funds to my app for wks

  • Pamela Williams

    I have not bee able to add funds or even do auto load for 2 weeks now and its a pain that I have to hold up a busy line to use card or cash the app is so much faster. I have re installed app, gone online, logged out and logged back in. Re entered my card information and even added a new card and NOTHING!!

  • Sal

    Haven’t been able to add money since the 20th what’s going on

  • Holley Collier

    Can’t get in. Tried to set up a new acct. That didn’t work either. This app sucks.

  • KT Jones

    Can’t add funds what gives!?!

  • Angel

    ughhh cant add funds either, tried uninstalling and reinstalling, tried removing card and adding again and nothing.

  • Celeste C

    I’ve been using the app for months with no issues until my last 3 orders. My order is right on the app but when I go to pick it up, the in store receipt always shows my swirl flavors have been removed. I’m using the android app.

  • Kris

    I’ve had this app for 5 years and rarely have a problem. Can’t add funds for several days

  • Terry Alves-Hunter

    Well I loaded 15 dollars and they took it out 5 times

  • Elizabeth Brady

    Just called customer sevice. If you load it more than 5xs a week, they lock you out for suspicious activity. It takes 3-5 days for the lockout to end. If you try to reload during that time it starts over. You can reload app in store with cash to still get points.

  • Jenny Wilson

    Can’t add funds on app or online

  • S B76

    Can’t add funds! Second time this week since Monday morning on my way to work at 630am!! I don’t have time to stand in line at that time. Always some issue with this app, either every week or month. Been using mobile app for 4 years now. Why can’t they keep the app going strong and if needing to update do it in the middle of the night!!

  • Willie Martinez

    Just looking at all of the comments here about the inability to add funds for weeks without any official response from Dunkin’ shows me that this forum is totally off their radar and that they can care less. Period. Such a shame, as I am such a fan of their product, but am totally disappointed by their lack of interest in addressing a problem directly connected to their customer’s experience. Sadly, only other disappointed patrons will wind up reading this and not Dunkin’.

  • Joe Berry

    App is down, can’t add money. Keep getting APP4241 error

  • RobG

    Added funds but when I try to put in an order for tomorrow says having technical difficulties

  • bill

    8/25/19 app still won’t add $$$ too bad.. going to Starbucks from now on

  • Hunter Sanders

    I just uninstalled the app and re-installed it but now it seems my entire profile disappeared when I uninstalled it. :S

    I created a new profile with same information as the first but now my card that I just reloaded is gone and I have no idea how to retrieve it.

  • Maureen Barton

    I just added money to my app, using Google Pay. Every other way does not work!

  • Robert Lee Brown

    Ok I thought it was my cards not going through or something I was doing wrong but yes I’m getting the same message APP4241 error. Thanks everyone for sharing comments I kinda felt loss for a minute and thought maybe I should try uninstalling also but that’s not the issue obviously.

  • Nancy Sharland

    The system has been down for quite a while. You would think Dunks would fix this problem.

  • Sal

    Getting 4247 error

  • Cheryl Baker

    Ne also

  • Angela Michelle

    Hasn’t let me reload money for 2 weeks now, said i’m temporarily locked out of my account. Been having to add money in store and it’s annoying. Anyone else having this problem?

  • Jack

    Don’t be so dramatic.

  • JR

    I can’t open the app at all! Going to have to dig the seats for coffee money$$$$

  • Donald Laliberte

    9/18/2019 Got the new Dunkin’ update on my phone overnight apparently, but now I cannot open it. When I tap it it goes totally black. Very discouraged.

  • VinoForPrez

    Haven’t been able to get into my app for a couple weeks. I’ve reset my password multiple times to no avail. I get the error message “Client could not be found using given access token (01110003).

  • Susan

    For the past week, when I click on the app, a black screen comes up and then it closes. I just want to order my coffee!!!

  • Amber Hajek

    I couldnt reload or add values to my dd rewards and I’m getting.app4247 code ..

    Is there a clinch in the system

  • Yoli Worth

    I try opening the app and a black screen comes up, then the app quits. I haven’t uninstalled, just want my coffee app

  • em1tch

    Been getting the unable to process transaction error message. App241

  • IV13

    Can’t reload my card. Claims “experiencing technical difficulty”. Been happening since Wednesday, 9/18

  • Victor Konopik

    App4241 with multiple cards. Just want coffee. Anyone any luck?

  • Maria

    App4205 error. have not been able to add money to my card for a couple of weeks. Tried uninstalling and reinstalling app but still cannot add value to app.

    anyone know what this code is?

  • Ginnie

    Can not add money. Tried to update my credit card a few weeks ago and got blank screen. Thought it was because I was not on secure WiFi, but no. Uninstalled and reinstalled also. Have not tried adding a gift card, but I don’t want to go through all of that for it not to work.

  • Xxmameexx

    The app is down since card information is being stolen on there

  • Amy Karasick

    can’t log in….won’t accept my email or let me try to change password. Getting an error code. I have money on gift cards and I’m annoyed. I uninstalled ad reinstalled twice.

  • Lynn Burbank

    App cannot add items to the cart and will not allow me to check out

  • Josh bloomings

    Me and you both

  • Meryl

    I can not reload my card. Error 4205. Help!

  • Banner Dave

    My app Dunkin will open and flash for 2 seconds and shut off. I have an iPhone and updated it a few days ago though…

  • Joe DiCorpo

    Try this…..Close your Dunkin App. Uninstall the app. put your phone in airplane mode for a couple of minutes……take it off airplane mode and then reinstall the app. This should work. As it did for me. Good Luck

  • Linda

    Feeling annoyed ~ More issues with this app than another other. Won’t even open for me as usual.

  • Doug Darlene Keith

    My app is down lights up and tapped then goes blank – Cant access whats going on? like this for serveral days

  • Diane Crammer

    Why can’t I sign in. Asks for cell number to send a code. I add number hit submit and it says enter number which I already did. SO FRUSTRATING

  • Jp

    App4209 I can’t load a new CC to app it’s been a week of this happening ? I have new IPhone 11 is that the issue ?

  • H

    I cannot reload my app. I use it all the time, but it crapped out. I’ve tried a few different cards, too. I also turned off my phone and rebooted it just in case. Nothing. Beyond frustrated.

  • Caroline Donnelly

    I cannot reload my DD card on my app. I’ve been trying since yesterday. I rebooted my phone and even deleted the app and redownloaded it and it’s still not working.

  • Jennifer

    I am unable to log into my app!!! And I cant figure out how to get to the money I have via website. Logging in on site works fine.

  • Tina Wilson

    Earlier today I had two free drinks and now I have no offers or free drinks. Anyone else having a problem?

  • Guest

    Technical Difficulties??

  • Korin

    I’ve been trying to add a card but it keeps telling me the number or pin isn’t correct but I copied it off the card anyone else having issues

  • Korin

    I keep trying to add a new card that I just bought but it’s telling me the number or pin isn’t correct even though I’ve copied it straight from the card and I’ve triple checked it a thousand times!!!

  • Jonah

    Been trying to reload a card and it’s just keeps saying we can’t process request, please check if information is correct, App4241. Nothing has changed and all my info matches…

  • Danielle Hayes

    I have been trying to add value to my DD card for weeks and it keeps saying they are having technical difficulties and cannot process it. Anyone having the same problem? I tried deleting the app and re downloading it which sometimes helps when other apps aren’t working properly, but I still had the same issue.

  • Janet Cavanaugh

    I still can’t add value to my DD card through the app. It has been about 2 weeks now. This is truly inconveniences to all that use this app. Please get this fix or I will have to switch back to Starbucks where this never occurred!

  • Char

    I have been having trouble with the app as well. It is extremely frustrating. I went online instead of using the app and it still didn’t allow me to reload money.

  • Tom Warrington

    I haven’t been able to use the app once this week. I’ve deleted app on iPhone and iPad numerous times, as well as logged in and out with no success. The store I drive through said that other people have had the same issue.

  • Tony Jones

    Same as everyone else. Would be nice to add money app4241 error

  • Medie

    same here

  • Michelle C

    Same as everyone else, cannot load money

  • Robert Baker

    Can’toad money since Nov. 19 this sucks

  • Charmekia Johnson

    I can’t login to my account at all.

  • Nicholas Thompson

    i was able to load on my app. but my points were at around 190 and after the update it went to zero of 200. no free beverage or email the app just reset my points to zero

  • mary g

    Can’t add funds.

  • Brian

    Been trying to add funds for 2 weeks. Keeps saying technical difficulties APP4205 try later. It charges my credit card then reversed the funds back. I’ve deleted the app and downloaded it again to no avail. What is going on?

  • Janice Harvey

    App is not working. Same error all the time.

  • Emm

    Can’t add a gift card to my account / add funds

  • Erin

    It’s been 2 weeks and I have not been able to add funds.

  • Wendy McClure

    I tried several times to add money and it has now taken $60.00 from my account since Saturday but not credited the card in my app!! Tried calling and no one answers and still no refund!

  • Michelle ‘Mickie’ Ganzel Hoffm

    My app needs to be updated. When I try to, it says ‘this app cannot be installed’/‘unable to install Dunkin’.

  • Mary Hendrickson

    Mine keeps spinning when I try to order. Has occurred for a week everytime I try to use it

  • Debbie Cook

    All of a sudden it keeps saying that its having technical difficulties.

  • Guest

    Tried several cards all points to ” Not Valid…” even went & got new card. It shows $$ adde @ store, but will not allow auto reload set up or even manual setup. Must go to the store to reload. BOGUS

  • Lisa Mintell

    I keep getting an error code APP4205 when I try to add money. Tried different cards and none work.

  • Tassy07

    Yep, same issue for 2 months now

  • Tassy07

    Same here, been going on for 3 months now. I emailed dunkin 2 days ago, haven’t received a response yet.

  • ALAN

    6 months dunkin app doesn’t work with old flip phones. Screen gives number to call. 17 minute predicted wait time. 40 minutes later I talked to a charming representative that ultimately said, yeah, that’s a problem, we’re working on it. Sorry. Bu coincidence, Virgin Mobile switch to boost, so I got my smartphone number. Tried to change the number on the computer. No option given. On the smartphone. “Call us”! Even when I had the app I had trouble with it. Discounts didn’t show until you hit the order button. And then sometimes were not given. Yes, if you write or call they will rectify it. I just want my coffee and donut.

  • Danielle Hayes

    I realized I hadn’t updated my expiration date on my debit card. Once I did that it worked again and I haven’t had anymore problems.

  • jd

    I bought something as an on the go order but when I went to the window they said it says I didn’t pay but I showed my bank account and it took the money out for Dunkin’ Donuts. Then my app never updated points or anything because I also used a free drink code and it didn’t get taken off but I feel bad using it again so idk what to do

  • Lisa Mintell

    Wow! 3 months? That’s crazy.. I hope you eventually hear something from them soon!

  • Tassy07

    I emailed dunkin 5 days ago about my auto reload and manually adding not working. After no response I replied to my original email. They responded this morning saying my billing information was incorrect. I went into the dunkin app and my CC was my old address from 3 years ago! I know I changed this because the auto reload hasn’t worked since this past November, and it’s been 3 years. No way my CC would approve transactions with an old mailing address. Check yours and see if that’s the issue.

  • Taasy07

    See my response in the new post!

  • Katie Ruiz

    I have been getting this for the past 2 days. I just emailed them today but reading other replies it doesn’t seem like they are very responsive. :(. I don’t like missing out on my points.

  • Cheri Rock Zarnowski

    I can load money using Google pay, which is the same card as my app. But if I try to use the card on file, I get that error message App4241

  • Robert

    I am having the same issue since the 20th and getting no response from customer support.

    Did you ever figure it out?

  • Cheriz143

    No, Customer service is horrible. After 5 days they responded with, our system is not recognizing tour card. Hmmm thats funny, you did 2 weeks ago….so annoyed. They tell you to go to the website, but that doesn’t solve the problem either.

  • Robert

    Customer service is absolutely horrible. Over a week and no response to the case opened. Tried the website too, Doesn’t work either.

  • Cheryl Bator

    Can’t download Dunkin Donut App

  • Gary Beaulieu

    I am unable to add funds to my app. Gives me the APP4205 error.

  • Cheriz143

    Mine was not working for a few weeks. Just randomly tried a few days ago and all is well. Works fine now.

  • Gary Beaulieu

    Problem was the billing address changed. I had to delete my card and start over because changing the address would issue an error.

  • Edmond Benoit

    I have the same problem have you found out how to fix it

  • Sue Kingman

    I am not getting my 200 points on my app which shows up as a free coffee everytime you buy one. Supposed to be good until March 31st but it hasnt worked since they shut down the app on March 14th!!! So what did they do??? Adjust it so we wouldn’t get the points cuz business is down due to the virus???? Very uncool. They are still advertising this perk btw. Cant call or email. NO ANSWER!!!

  • Elivia Elizabeth Lapre

    When i go to add my debit card it lets me type in all the info. Once i hit done my screen goes white and wont do anything

  • Will H. Jones

    When I try to log in I get the message that my email is already in use.

  • cindy s

    Today is March 27th. I have had trouble opening the Dunkin app. Keep getting a message to try again later. Been getting this message for several days. Today I made the mistake of logging out to log back in. Now it wants to bring up the terms and conditions but I cannot accept or decline because I again now get the message to try again later. What gives. I have money on e-gift cards and I can’t spend them or Order ahead

  • Mary Jo Abt

    tried yesterday, and tried this morning…the app works for payment, but won’t load offers like my free coffees! It’s a horrible day in the neighborhood and I need the coffee.

  • Janay

    Tried to merge my cards. Got error. Tried to get my free coffee set to expire on 4/1 nope. Please get the app fixed.

  • A P

    APP241 error cant use debit or credit card

  • Sherry Freeburn

    I’ve had the same problem all week. Anyone have any solutions? I’ve uninstalled the app… Big mistake because now is asking me to accept permissions and connect to Wi-Fi which I am.

  • Mary Jo Abt

    today: special deal on on-the-go ordering and IT’S NOT WORKING IN THE APP!!

  • Mary Jo Abt

    check ddperks in a browser. they reset the expiration dates

  • Shameek Robinson

    I have the EXACT same problem. Claimed connectivity issues which prevented me from opening app. Tried closing out and restarting app. Tried restarting phone. Tried different WiFi networks. Then deleted the app and reinstalled. Now stuck on the ‘accept terms and conditions’ page and the app will not allow me to accept (again connectivity issues but I can access all other apps). I put a request through the Dunkin site this morning but didn’t have my card # (which they always ask for – but how can I give it to you when it’s in the app!) so crossing fingers this can get resolved.

  • Robert Lisi

    I keep getting app4209 when trying to add a credit card

  • Courtney Allen

    Ive had the same exact issue and did the same exact thing. Stuck at “terms and conditions” so im not sure what to do at this point!

  • Shameek Robinson

    I submitted an issue to Dunkin via their website (didn’t see a place to submit via the app – oh that’s right, can’t get into the app). I would suggest you and everyone experiencing the issue do the same. I have not received a response from Dunkin get and am stuck with using my debit card and not accruing points. If this keeps up Dunkin may lose me as a customer…


    Keep getting unable to download app policies. Check you connection. Help!!!

  • Blane

    Me too

  • Malibu 628

    I’ve had numerous problems with this App but the last few weeks have been the worst. Unable to get bonus pts., can’t use on the go ordering, won’t be able to get free beverage. Customer service is gone!!!!!!!

  • Malibu 628

    I hear ya so much for bonus pts.

  • Sue Boerman

    having a lot of problems on the app. They told me uninstall it on the play store and reinstall it. But when I did they have a message saying unable to download app policy. Please check your connection and try again. Help please!!!

  • Taylor Hicks

    Downloaded for the first time- won’t stay open. Closes automatically

  • Malibu 628

    I just got an update on my cell for Dunkin and now works like normal. Hope every body else gets the same! Good luck and everybody stay safe!

  • 4217

    Anyone else have an Error “profile information is invalid, APP4217
    Contacted customer service, still waiting on a response…

  • Shameek Robinson

    UPDATE: Kassie from Dunkin Brands got back to me last Thursday (4/2) and asked for more information. For a variety of reasons I wasn’t able to follow up on Kassie’s email until today – during which time I had the Dunkin App uninstalled. In order to get additional information including a screenshot, I downloaded the app again. To my pleasant surprise – THE APP WORKED LIKE NORMAL. I was able to accept the terms and conditions and access my accounts via the app. There was apparently an app update on April 2nd that “resolved a bug that would prevent some devices from opening the app.” Yeah – like ours. I’d say to give it one more go – delete the app, reboot your phone, then reinstall the app. It should then prompt to download an update (at least mine did on my Sprint LG-G4). Hopefully that solves your issue. Good luck everyone!

  • Shameek Robinson

    Me too, Malibu 628. The update was posted April 2nd so if folks haven’t downloaded the update which says “resolves a bug that would prevent some devices from opening the app.” – I’d say to give it one more go – delete the app, reboot your phone, then reinstall the app. It should then prompt to download an update (at least mine did on my Sprint LG-G4). Hopefully that solves the issue. Good luck everyone!

  • Shameek Robinson

    Me too, but there was an update posted April 2nd so check it out. If folks haven’t downloaded the update which apparently “resolves a bug that would prevent some devices from opening the app.” – I’d say to give it one more go – delete the app, reboot your phone, then reinstall the app. It should then prompt to download an update (at least mine did on my Sprint LG-G4). Hopefully that solves the issue. Good luck!

  • gabbie

    i just got a new phone and i’m trying to log into my dunkin’ app because i have money on there and even a free drink but whenever i hit log in it says “unable to complete request. please try again”

  • Elaine Renée

    Every time I try to do ANYTHING in the DD app there is alays something wrong. It is always with payments. I can’t add money because I get error APP4205 when using certain cards. Sometimes it doesn’t even give a code and just says “We are unable to complete the request.” or whatever. Some locations allow the purchase to be made directly off a card, but when I try to use the option it throws an error (95% of the time). This app needs an overhaul update. Just make the payment stuff simple, smooth, and easy. This should not be that hard.

  • Cara Van Ness

    The app is still not working. I tried to send gift cards via text and I keep getting error app4241. U wanted to send them to family for Easter. I was able to send 4 cards and then it quit.

  • Trying to order and getting a cant connect to store error

  • Bob W

    I have been trying for 10 days. I have called 3 times. I have sent numerous emails with no answers. No replies at all. Very annoying and frustrating.

  • Bob W

    I have been having issues for 10 days accessing the app. I have called 3 times and sent numerous emails. I get no response from them. Great way to do business.

  • Julie

    I was also having the sam issues. I turned off WiFi, tried again and that did the trick.

  • Julie


  • Tracy

    I can’t get anything with payments to work. I have contacted customer service and all I got it that they will take a look at it and get back with me when they have a fix.

  • Malibu 628

    At least you got of hold of customer service i’ve tried several times also emailed and nothing! I swear nobody’s around.

  • Heather

    I was able to access the app after having weeks of error messages by finally deleting the app off my phone and reinstalling it. It’s working perfect now!!

  • Lou

    No , dunkin app still down tried to reload — money value , cannot. Wondering if I remove then reinstall the app if it will still show my free coffee reward that is due to expire July 1, 2020 ? Don’t want to lose it !

  • Erin

    Delete the app, reinstall and log in. Everything is saved to your account, so your information, rewards etc will still be there

  • Erin

    Delete the app, reinstall and log in. Everything is saved to your account, so your information, rewards etc will still be there.

  • Colleen

    Tried reinstall, but getting the same error both on app or logging in online. I don’t trust their app for loading $ on acct, so always do online. Both places get “Profile invalid”
    flipping annoying, submitted 2 tix, but no word back yet

  • Colleen

    finally called, had to sit on hold for some time. I was told that I opted out of some privacy update that came with an app update (don’t even remember it), but by opting out, it auto deactivates your acct. Really no way to fix that, but to call DD helpdesk.

  • zzz05

    Seems to crash whenever it’s trying to download the menu after it finds the location. Doesn’t matter what location. It’s been a week. Worked fine before that. I didn’t change anything.
    Samsung galaxy s7 edge

  • LuvPhilly

    Thanks! This was the problem for me!!!

  • maria rowlands

    Can not program a new DD Card or add funds to an existing one. I tried deleting the app and reinstalling it but it still doesn’t work

  • Jerome Cyrus

    Can’t add funds or even purchase with credit card. Wow.

  • Nicole White

    Yes same this is not working properly on the app

  • Amy

    Hmmm I am having issue with login itself for past 5 days. Face Id nor username password works. Keeps giving me error saying sorry the app can’t connect right now or check the network connectivity. Been trying to login but failing each time.

  • Brian Pex

    Can’t log in to app or online. Horrible in a time when not trying to have contact with others. Piss poor!!

  • Brian Pex

    Just figured out my issue. Using my VPN. (hotspot VPN) was the culprit. Shut it off and it works fine.

  • Kadterp

    Finally heard back from “Jane” at customer service. Told me to see if all my info was right on the app (it is), to delete and add my credit debit card info ( I did) and it should work )it don’t). Still getting error 4241 and auto reload won’t work either. I give up

  • Larisa Wagner

    same issue for over a week now, i even changed my password, and i still keep getting the same error message that you are getting. whether i am at home on Wifi, or out and about in public. VERY frustrating.

  • Holly Firmender

    Error APP4205….Trying to buy gift cards for teacher appreciation. I was able to send 5, but I am no longer able to send any. I need to send 12 more! Getting an error message to try back later. Frustrated bc I am wasting time!

  • Linda

    I forgot my password and tried to uninstall my DD app so I could reinstall it. Now it wont do anything. I wanted to change my password, but i never received an email to do that either.
    I’d like to have the app again, but I am at a loss as to how to do that.

  • Chill

    Did u ever got ur stuff back. I thibk i have same issue but dam did really lose 19 buks bc i didnt do agreement fuk. Sorry if i sound angry, mad at Dd bc they shoulsnt be allowed to delete accounts wen theyre stores are closed.

  • Drewski

    Sorry the app can’t connect right now. Please check your network connectivity.

    I definitely have internet connection and tested on other apps/sites.

  • MaryJo Gavigan

    Couldn’t load network connectivity. Ridiculous they offer you did perks bonus and it’s broken.

  • Jen

    What is error 4241 “validate information” and how can I fix it

  • Joan

    My app just turns blurry and won’t work. Deleted the app and reinstalled it. Didn’t work until I bought a gift card and added it to my account. Worked for a while and turned blurry again today.

  • Kelly

    keep getting an error to validate my cc info. it’s been the same since I downloaded app

  • Kelly

    I also contacted DD and it’s been a couple days now

  • Rosemarie

    DR card has scan code covered with “Quick Reload” on link box and cannot be scanned to pay. Contacted Briana at DD and she said their IT was working on it.

  • Michele McTague

    Just downloaded the app and ordered from it. Now I sit in drive thru line and try opening app and it’s all blurry. What’s going on??

  • Linda Pierce

    Error code 4205 all day when trying to add value

  • Aly

    I have been trying to add a new dunkins card to my account for 6 days now and i keep getting the same error code Hystrix Error APP4209. now i cant even log into the online account on the website. this isnt going well

  • Reginald Perry

    I’m a bit ticked off since I have $27.00 balance on the app, but I’m unable to use the App because I can’t connect check your internet connection.

  • Savanna

    When I Try to add value I get error code (APP4242)

  • Chicken Wing Dings

    As of July 5th, app is still down

  • Schnuggums

    Says ‘ no network connectivity’ which I definitely have and have tried several times in several locations. Used to work great.
    Fix it, Dunkin’!

  • Jessica

    I keep getting the error code app4247. I cannot login to the app to use my rewards

  • Regina F

    It says “Sorry, we are experiencing technical difficulties. Try again later. App4025” I have tried to send a gift card to a friend for 2 days.

  • Bob

    Keep getting error code App4241when I try to add funds. Happening for three days now…

  • Sheila Barrera

    Been getting error code 4241 for the past 2 weeks and can’t get through on phone

  • J Fitz

    I keep getting the error foamed 4025 for the past 2 weeks

  • Dori

    Dunkin app cannot connect to the store

  • Dori

    Try to order and I get error message can not connect to the store. Been doing this all week

  • Annie

    cant connect to the store. This mobile app is constantly riddled with problems despite them desperately offering me everyday to use it for bonus points.

  • mainegirllfriday

    can’t print out my free drink coupon! it says ‘system maintenance’ …. i hope that changes soon! my coupon runs out in a couple days and because i don’t have a cellphone anymore they can’t text me a code to get me logged into my actual account online. SO FRUSTRATING!

  • Dee Evans

    I’ve been having difficulties adding money to my card on the app or website. Ggrrrr. I hope it’s fixed soon.

  • Nell

    Dunkin app keeps saying experiencing technical dificulties even tried deleting app and rejoining. Wont let me load funds. Been down for over a week

  • Ary

    Can not reload funds for the past couple
    Of days.

  • Scott Rippy

    Guess America ain’t running on dunkin any more!! least not with their APP!!

  • Susan Foley

    My dunkin app just started saying “experiencing technical difficulties. Try again later” I can’t even add money onto my acct. It won’t let me at

  • Mitzi

    This is the 2nd time that I’ve lost money by using the DD app it allows you to open account and load money but then there are always technical difficulties after you have rewards and gave money in the card, never when you don’t have money on the card, u had just reloaded when this error occurred and now it made me sign in again and had to change my password and it shows my old card with 0 balance…never can you get through to anyone!!! I’m done!!!

  • Mike Anastasia

    Can not get through to DD customer service!! For some reason my points show 0/200 even though I have made purchases with the dd card this week. Anyone else having issues with the ddpoints?

  • Vida

    Same prob. But solved it. Menu Bars at top left-> My account at top->Payment Details-> open payment cards->scroll to bottom to delete- the re-enter card info. Don’t forget to make it a default. Primary card button.

  • Bob Blythe

    sent a dd e-card and it will not let them load it to there card .Sent a email to dd did not hear back.Whats up

  • Asher

    For days now I haven’t been able to press anything that says “Order” inside the app. I’ve tried restarting my phone and even reinstalling the app, it doesn’t seem to help. I cannot seemingly find a fix for this issue.

  • Addie

    Every time I try to type in my email to fill out the information for a credit card it literally won’t let me click the thing to type it in. I’ve tried multiple times, restarted my phone even redownloded the app and it still won’t let me type in my email for the credit card info

  • Bill G

    Tried four different stores yesterday. “Sorry, the app can’t connect right now. Please try again later.”
    Kind of a bad joke, no?

  • Marlyn

    I can’t load money on the app. Giving me error APP4241

  • Michael A. Watkins

    I cant log in successfully. I click the “forgot password” link, reset my password, but nothing happens.

  • Misha T Harvey

    This is rediculous app4241 is the code when we try and reload our card. Been on the phone for over 40mins and still no help. Such a large company and yet cant fix this problem. Your losing business and soon customers if you have not already.

  • Misha T Harvey

    We have the same problem

  • Leslie

    Did you fix your app. I’m having same problem

  • Laurie

    I can’t reload money on the DD app. I keep getting an error 4205 message. This is very frustrating.

  • Paula Gail Holler

    I get error 4205 as well. I cannot send a gift card. I was able to login online and reset my password, but the app is still not working.

  • Bill G

    Never able to connect. Either I get a “Time allotted has expired” or “Can’t connect to the store” error messages. Doesn’t matter what store I choose.

  • Teri Skandalis

    Today, app unable to connect. So how am I suppose to “order ahead” to get my bonus points???

  • cinducrusher

    I’ve been getting the App 4205 error for WEEKS now. I love Dunkin but ready to find a new coffee place. No time for this 🙁

  • Patricia

    My dunkin’ donuts is not working! It’s not letting me add money to card! I get an error of App 4205

  • Alissa Primiano

    DD App won’t even open. I use it everyday and have points, free coffees that I can’t use.

  • John Juan

    you have to call them

  • John Juan

    call them

  • John Juan

    call them to fix this

  • John Juan

    call them to fix

  • Ann

    Dunkin app hasn’t worked for me all week. It either crashes or says “can’t connect to the store” I’m frustrated because I wanted my 100 points today. Why hasn’t Dunkin fixed this?

  • Abby

    YES! it seems awfully convenient that the app cant connect on the 100 point monday..

  • Aaron

    Had the same issue this morning at 3946 W Devon in Chicago, IL. Took 4 times before it finally went thru.

  • Ray

    My app is working but it won’t process my payment says they are having connection issues. Really wanted my 100 points today.

  • Fred Baryol

    Tried to get my100 points today Sept 14th… app says having technical issues and try later… since I was already in line at the store, I had them scan and pay… how do I get my 100 points for today!

  • I have been unable to place an order via the app since last Friday. Error: Unable to connect to Server. Also, Unable to calculate tax/ process payment.

  • Timothy Lacey

    I also got an error this morning on 100 point Monday. It’s been working all last week but today it said it could connect to the store.

  • Celeste Breton

    How does expressing our concerns fix the stupid app??? There’s reoccurring problems on it.

  • Curt

    Same for me

  • Julie Mason Hartery

    is anyone else having issues with trying to add funds to there app? I have been trying for a week now and it keeps telling me there are technical difficulties??

  • Kristella Love

    Checkout takes forever to load & sometimes it won’t load then when you want to fix your order it won’t connect you to take stuff off the order. I need my Dunkin cuz I don’t live near Starbucks

  • Flip

    Every time they try to improve the app it doesn’t work for weeks. And yes I cannot currently order anything with the app also.

  • Cait I

    Can’t preorder with the app. Keeps telling me no network connection but i can load all other apps and browser just fine

  • Aaron

    used to be able to preorder with order history. hasn’t worked in over a week.

  • Molly Flynn

    i have had problems with this app for the last 10 days or so, same thing, no network connection when I order but then when I go to the store, they had received my
    order. I have ordered for a couple of years with basically no problem now I have a problem every day.

  • Molly Flynn

    same. Keeps saying it’s not available

  • Karyn LaBella

    Same cant load any money , i have been trying for two months periodically. So frustrating. Had the app for years and no problems.

  • Lauren

    Mine has said “experiencing technical difficulties, please try again later” for about two weeks now. I can’t add money, I can’t order on the app. Its basically useless, but I loved this service and am so sad it doesn’t work anymore!

  • Lauren

    yep! Exact same thing here. Its so frustrating!!

  • Brooke

    Tried to preorder in the app for drivethru. Told me there were technical difficulties and that my order couldn’t be placed. Gave up and just didn’t get coffee. Just checked my app this morning and they charged me after all but it won’t let me check my orders to prove that it took the money.

  • Brenda

    The app has not been working for the past week. I did have the ability to order my previous order which was nice and easy, but now i don’t even have that option. I removed the app and then reinstalled it and no change. I attempted to place an order and then when i went to check out i received an error message but yet I go to Dunkin and the order was filled! The order history is coming back with errors for the last week. It sometimes removes all of the credit card information that i had stored in the app. When logging in it will ask for the code that was sent to my phone to confirm it is me and the message comes back as; cant process code.

  • Bee

    Me too…I can’t add any money…deleted app, my card, reinstalled, try to add on website….nothing and it’s frustrating.

  • shasha

    check your credit card reports. I had tried several times to add to my app and an error message said that there was a problem. My husband checked our credit card account and it had 12 pending charges from DD. I called DD and they took the charge off. It is still trying to auto add funds and I’m going to delete the auto load.

  • Nicole Gogan

    What is happening Dunkin Donuts??? This app used to be my favorite and was spending a lot at Dunkin! Now it never works, so I rarely use it because it sometimes works, but mostly it doesn’t!! Have uninstalled the app, reinstalled, signed out,and then now I can’t even sign in…Can’t do on the run mobile orders and the app won’t update to the latest balance, rewards, etc. So disappointed!!

  • jrd8278

    Completely agree with the post below from Nicole Gogan. The app as of late is constantly giving errors and not working. its becoming increasingly frustrating. So much for Dunkin’s slogan of “on the go”

  • JdFo

    For the last week or two I can place orders with a very sluggish response, but can’t use favorites or see any transaction history.

  • Secretninja312

    The app has been so buggy lately! Especially when there’s a special offer happening, like free coffee day. Seems awfully convenient for the app to not allow you to make a purchase when the only way to redeem the free coffee is through the app.

  • Laura

    Same Here!! All my favorites are gone… Its so frustrating. I use to get coffee every morning. Now its maybe twice a week cause the app never works and I wont wait on the lines. Oh Well!!

  • Marie Hill

    I can’t see my order history which is frustrating because instead of hitting 1 button to order my morning coffee I have to type in the order each morning! It’s been down for 2 weeks!! Are they going to fix it??

  • Patricia Ann

    I tried signing in but now it has a 2nd verification but the phone #is wrong and the button to change it doesn’t work. I sent a text from my phone but no login verification was sent. I have money left on my card but now I can’t access it to use it! I’m very frustrated!

  • Sean Dailey Sr.

    My favorites and order history can’t be viewed. So I can reorder my favorites

  • Daviss

    This app stinks. All my favorites are gone for 3 weeks now, and 2 keystrokes is now 10 each order. Too cumbersome and too dangerous if driving. I stopped ordering until its fixed, they need to be better than this especially in this time.

  • Get it Together

    I have tried for 2 days to send a gift card to someone through the app. As soon as I get to the payment section the app closes.

  • Mike

    Now the app is broke again! Not a big surprise. But their biggest problem is you can’t get the same drink everytime you go there. Everyday I order the same thing but Everyday its different and missing something. Their consistency from store to store is terrible.

  • Mark M

    I am having the same problem too. For a couple weeks now.

  • Chris

    Update your payment method. It might be defaulting to an old card. It just happened to me .

  • Katie

    Why is it SO difficult to get this app to run right? Stop trying to fix what’s not broken maybe it would keep running. A year ago, it was good… favorites worked, could look at order history, etc. None of those things has worked in months. Get it together, people, or fire the web development team and start over.

  • Katie

    Agree!! I miss my favorites. Haven’t had them in months here. I only use ordering function now if there’s a big mobile order bonus promo running and I have time to pull over and do on the way.

  • Zyla

    For two months the Dunkin app has been a mess. Some days I can order some I can’t. I can’t see my transaction history and I can’t see my favorites. I tried loading my Dunkin card and kept getting the technical difficulties error code. This is ridiculous!

  • Perogi

    my dunking apps is just tapering for several days now will not register when purchasing

  • owen

    mine wont load money in

  • Carla Cappiello

    my app is not working i am a very loyal customer i go EVERY morning before work i get a xl coffee 8-c 8-s and a bagel(some days) this morning the app would not properly function so i lost out on my points and i also had a free coffee the other morning which it would not register and still had to pay but coupon was removed liek i used it but i did not

  • Mark Maness

    Can’t load money on app

  • TJ

    Can’t load money on the app. Keeps giving me an error code

  • John W

    Can’t load money on the app I get an error code. Now it will not let me order coffee on the app. This is the worst app.

  • Skky

    I’m trying to place an order but it keeps saying that there are not stores within 50 miles of me when I have a store up the street . Then the app keeps crashing and won’t load .

  • Chuck


  • Jimmy


  • Michael A Cook

    I preordered my card got 20$ and it brings me to a message saying we’re sorry try again and it won’t work so does that mean they just stole my money

  • Martha Boyd

    On line orders not available Sat 11/7 at 7 am in Findlay

  • RoadkillRob

    Just got a message auto reload failed, tried manually and just fails with app error 4205 please try again later we are experiencing technical difficulties.

  • Tina Parker

    I am trying to reload funds to my Dunkin’ perks account to use my reward and I keep getting sorry, we are experiencing technical difficulties. Please try again later APP4205

  • Brea

    Same here!

  • Gemma Finamore

    I cant even login! Its just saying profile invalid!!! So frustrating as only just loaded $20 on before it all went down – which feels like months ago!!!!!

  • Drea M

    Was trying to remove a payment option to add a renewed card but it keeps giving error. So decided to just at least look at the menu and it said can’t find my location. My wifi is connected and my location is set on my phone but it can’t find me. Guessing app is not working cause no matter what I try I get no where

  • Alexis

    I can’t load money onto my card or order from the app. This is annoying beacuse i usually go every day and get the points and now i can’t beacuse it’s down.

  • Adrienne Neufeld

    My app hasn’t let me order on the go for weeks, very frustrating!

  • Jaelyn

    I can’t even get in my app on my phone

  • Alice

    Dunkin donuts mobile app policies won’t load. It tells me to check my internet connection and try again. I’ve been doing that for three days now! Now what do I do?

  • Christy

    I have not been able to order through the app for weeks. I have tried logging out and back in, re-booting…nothing works. It is frustrating since I am not earning my rewards.

  • Rebecca

    I cannot at money from my card…over a week now.

  • Carla Duke Ferry

    I ordered several gift cards to be sent via text to friends. Then, when I had 2 left to send, it would not go through. I got an error message. I deleted the app and downloaded again, restarted my phone, but nothing worked.

  • Kevin Lamb

    Same, I sent 7 can’t send anymore.

  • Kerrin Tourville

    Cant sign In to. DUNKIN Donuts please help me.

  • Josep

    Have problem too

  • Robert Hahn

    To go app not working, anyone else getting time out exception

  • Sheena C Chadwick

    My dd app stopped working, thank goodness I had cash in my pocket. Keeps saying “update”, which is from April, 2020. You push the app and it just keeps saying update. So annoyed since I got rid of my DD cards and just was using my phone.

  • Jeanie

    My app stopped working this morning. Every time I open the app it asks me to update. When I do it just installs the same app and won’t work. Has anyone had any good results updating the app??

  • Jodi

    Can’t get the new app on my phone and I’m getting pissed off. I had a free drink this morning and couldn’t use it

  • ReboundsMom

    I got the message this morning that I need to update the app, clicked OK and was taken to the Google Play store with no option to update. I uninstalled the app, reinstalled, still getting a request to update that takes me to the Google Play store.

  • Patricia Akus

    I got the message that I need to update the app, clicked OK and was taken to the Google Play store with no option to update. I uninstalled the app, reinstalled, still getting a request to update that takes me to the Google Play store.

  • Annoyed In Coffeeland

    Same here. Exact same problem. I also went through all the same steps as you and I’m unable to determine what the issue is. So frustrating. I emailed the customer service email that’s listed in the Google play, but it could take up to 48 hours to get back to me.

  • Teresa Tracy

    Me too!! It’s the exact same issue of update, redirected to the Play Store and nothing, but going around in a circle . Somehow, I can’t find my card. So, I logged in online and entered a new card. Then,I i merged my $30. balance to the new card. Most forums say to wait , it’ll come back. I hppe so.

  • Tracy

    I logged in online and merged old balance to a new card. So, I could access my $$ and still earn points.

  • Phi

    Not working The app doesn’t load at all just a blank white screen. I am pissed off as I have 2 free drink rewards and a $47 balance.

  • Jeanie

    I’m with all of you. Getting the run around and have done all that you folks have tried to no avail. Very frustrating to say the least!

  • Annoyed in coffeeland

    Per dunkins customer care today, “”if you have an Android operating system of 6.0 the app is no longer compatible””

    Which almost certainly means a new phone for me, because I cannot get any more operating systems on my Droid Turbo higher than 6.0

    So I lost my free coffee and any accumulated points because I trusted the app would always be there. I had to buy a new card (because I don’t have the old card, why did I need it? I had the app.) So, as I said, in short of buying a new phone which I’m still deciding on…. I picked up a new card today, and will go on the dunkins website and register it as a loyalty member and transfer over my other card balances.

  • RandyB

    Not working since 1/18/21. I did contact DD and Customer Service on 1/19/21. They even have my inquiry listed as a case and have been getting periodic responsee to my email. Was told to check on 1/21/21 and to try to re-install. No luck, the same thing. Can’t believe DD would abandon Android 6 users or other OS customers and declare incompatibility with phones. Missing out on my perks. Luckily I have my card with me to purchase, but now cannot take advantage of any other offers. Hopefully they will continue with Android 6 version. Most app developers make backwards compatible new versions.

  • Jordon Betz

    I get a “Unable to load Tax and Total information” when I go to check out

  • Kimberly Dayley

    My husband has the new galaxy and it doesn’t work. I have 5 free drinks i cant use. Im pissed!

  • Michael Bro

    Same here ! I just called Dunkin and they said they
    would check on it , I have a Android 6.0 ! They are going to lose a lot of customers , Not buying a new phone to just use there app.

  • Sean Anderson

    The issue is most likely with that restaurant being offline. I had the same issue but I selected a different store further down the road and I was able to get the total #tax to load and send the order

  • Bruce Levine

    I have Android version 11. I’ve been unable to send gift cards for approximately 4 to 8 weeks. Does anyone have an ideas for what I can do or someone to call? All assistance is appreciated.

  • Bruce Levine

    I have Android 11 on my Google Pixel was working for a long time as of about 6-8 weeks ago I can no longer send gift cards. ???? Thx

  • Jim Donaldson

    I have a Galaxy and the Dunkin app worked two times but now I can’t even get it to open. JD

  • IceColdBier

    I have an iPhone IOS 14.4 and the Dunkin cup just spins on the Scan/Pay tab. I’ve rebooted my phone twice and contacted customer service.

  • Daniel Parker

    Mine hasn’t worked for about 3 weeks. When choosing an item it gives the error. The time allotted for a process or operation has expired. iOS and have re installed about 5 times with no luck

  • Melissa Fritchey

    I purchased several gift cards through my app this morning and all worked fine until it stopped working and I got the APP4241 message.

  • jadebeastill

    I have been having trouble ordering through Dunkin’ app for about two weeks. It’s really frustrating because it was part of my daily routine.
    No matter what payment I try to use it doesn’t work. I’ve used debit, credit and gift card. Worked fine for a whole year !

  • Sandy Fisher

    Can’t set up auto reload on the app because it won’t store the credit card info!

  • J

    Ap is not allowing reload at all. Can get in through website but it takes a very long time to get through the process.

  • Phyllis Geyer

    I have tried alot yesterday and today. But can’t reload money on my account? I don’t know why its not working. I deleted the app and restored it and still nothing.

  • Cheryl Smith

    The Dunkin On The Go mobile app will not load. Says network connectivity problem with red pop up banner. Reloaded new app several times. WiFi or Cellular data will not log on.

  • Kevin

    2 different phones having issues loading money on the app. We updated the app to the latest version and it’s still not working.

  • Jacalyn

    Dunkin app will not open on my phone. Even updated the app. Turned phone off. Still doesn’t open. Started acting up yesterday.

  • John

    App was not working this morning had to put my password and email in why?

  • Al

    Having same issue.. put in my username n pw and it sits there.. does not advance to use my scan n pay… Aarrggh

  • Connie

    My app hasn’t worked in 3 days, won’t open and I have money on there and can’t use it. I get dunkin every day and I’ve had to pay cuz the apps not working. Very upset!

  • Mel

    I’ve been trying to update the app on my Galaxy S20 FE for several days. Spins and spins before finally timing out. Decided to Uninstall and reinstall with same issue. I have money and rewards tied to my account. Very frustrating!

  • Arlene Clawson

    My dunkin app hasn’t worked in at least 2 days I’ve lost points and I have a free drink about to expire!

  • Jimmu

    It’s not just the DD app but I’ve tried to order dinner using my iHOP app & that’s giving me the same EXACT problem! Don’t know what it could be, I tried calling my bank & they told me that everything’s a-ok on their end. What then? Every food/service app in the world decided to all crash & give people the same errors?

    This is crazy but i just used my card IN STORE at a supermarket & guess what? IT WORKS! Used in the card scanner, no problem so it’s definitely a problem with DD & iHOP & God knows who else. Anybody else having problems on any of their food ordering apps if they have one?

  • Jimmu

    Hello again. What I found is that if you have a card set to use with Apple Pay then you CAN use Apple Pay when you click on “ADD FUNDS”. Don’t ask me but for some reason it works, even if the app won’t let you manually add the card that is being used for Apple Pay, still believe it or not the Apple Pay option is working. Go figure. Doesn’t make a lot of sense but you can choose to use that for the time being for those of you who use Apple Pay or have it set up. Again. Go figure.

  • Sarah Spain

    Same here mine is doing the exact same thing. But on my husbands phone using the same WiFi it is working fine like nothing has happened. Idk what the problem is. I thought it was cause I got a new phone but no want work on my iPad or old phone using WiFi like a iPod. This is getting ridiculous.

  • Alex

    So the app isn’t sending me the 6 digit code and even if I did it on the site through safari it won’t change it just keeps asking for a code

  • Brandy Collins

    Hi, so when I type in the 6 digit code it just says its cant be authorized. I’ve tried at least 5 times. Nothing.