Dunkin Donuts App Not Working

Getting your fix of the sweet treats is the best feeling in the world, and when you try to open the official Dunkin Donuts App and it is not working this leaves you feeling a little sick and needing somewhere to complain or look for answers – well here we are.

The Dunkin Donuts app has cool features such as DD Perks with rewards & loyalty offers and more, but the best feature is the On-the-Go Ordering with mobile pay. But, if the app is down and not working it is a cause for concern.

If the app is down for you or you are having any type of issue please do post your status below in the comments – we want t hear from you because you may not be the only one having problems. Chat with others and see if they are experiencing the same troubles.

Dunkin Donuts status reports for Monday 10th of August 2020

To find out if Dunkin Donuts is down right now, see reports below.

Problems with Dunkin Donuts? Share issues with Is Down Right Now readers:

  • Simon

    How typical, I am so tired after doing a double shift at work so really do not want to be queuing in line for my donuts, why is the app down…

  • Harriet

    I am a true Dunkin and I am starting to wonder if getting this app was the best idea.. My app is not coming on just keeps crashing on me.

  • Joe

    Not working

  • AlIna Aydarova

    go to application manager in your phones’ settings and clear catch and data. If doesn’t work -uninstall and re-install

  • Carol Brooks Snopek

    Mine says: app is not supported on my device(galaxy s5) any longer! Now how do i get my free coffees and money back?
    Dont have the original card anymore!

  • Kim John Lyons

    App isn’t letting me order on the go or load card GRRR. I have been having issues for a few weeks now…since around holidays.

  • Maureen Pabich Matz

    First it said not compatible then it was not there at all…..and i tried calling for 3 hours this morning nothing…..this is poor customer service

  • Emma217

    Same with me. Locked out also.

  • Lefty dog

    Not worth hassle of losing money on these apps to get a free coffee after spending $$. Will be using credit card from now on.

  • Jamie

    Same!! So frustrated

  • Allison Lambeth Moore

    Same with me! And email link says access denied to reset password!!

  • Michelle

    my app is not working also. Logged out, says Access Denied when trying to reset password. Just checked bank account that app is set up with and noticed $10 was added TODAY! Not possible considering I could not log in.

  • Lefty dog

    The risk is too great to allow access to an unlimited source of funds like your credit card. Think twice since if u preload $$$ and the app crashes you can lose the money or have at least a major headache.

  • Max Tolsky

    Same problem, asking me to login again. Tried resetting password and its not working!!

  • Vincent Napolitano

    Same here. Couldn’t log in with exist g password. Changed password, and still can’t login. Now account is frozen due to too many tries.
    Called customer service and they say due to high call volume, they can’t take my call.
    Sent email and waiting.

  • clifton stillman

    Tried signing into my app it said it was the wrong password I changed my password then I get a message too many logins and now I’m locked out. Nice going Dunkin I’ve got over $65 on that app.

  • Mackenzie

    Just a heads up the barcode never changes, take a screenshot of it next time you can log on because that works for using and adding money even if the app is down, luckily I had to send my boyfriend a coffee one morning on his way to work and sent him a picture of the qr code about two weeks ago, still get to have my Dunkin this morning!

  • Aim

    Told me password is wrong. Locked me out. Won’t send link to reset.

  • Kevin

    Says invalid email or password and then locks account however I am using thumbprint – 2 days in a row now!!!!!!!!!!!!!!!

  • App has been giving me the error app4241 and won’t let me add value to my card for about a month. I’ve emailed twice, absolute crickets….not a peep from Dunkin’ Donuts on a resolution. Great customer service right there. Boycotting until they get this fixed.

  • shannon

    App logged me out and will not accept my login information. Now I’m locked out. Completely not working.

  • Kathleen M Patterson

    The app logged me out and is telling me I have an incorrect password. I can’t even get an email sent to reset my password. Is the app down right now?

  • Kathleen M Patterson

    Are you still waiting because I’ve been waiting for 3 days and nothing has changed. I still don’t have a reset password link.

  • Violet Ann

    DD charged my CC twelve times!! Won’t let me log in ,says my info is invalid! On hold phone call one hour thirty eight min!! Now they are not answering any calls!! WTH!

  • Milly

    They changed their password settings. If you reset your password, you can get back into the app.

  • Jeff Snow

    Same as everyone else. Opened app. Was logged out. Logged back in, it says wrong password (which I know is correct). Reset password, and I never receive an email to change it. Got about $20 on there and enough points for free coffees. They won’t take my phone (all lines busy), they ain’t taking any more of my money either. McDonald’s makes a half-decent caramel ice coffee, and it’s cheaper. Not impressed.

  • Vito

    It keeps crashing

  • fedup

    Wont stay open

  • MdMom

    Won’t open. Tried turning off my phone. Tried offloading app. Nothing works. Opens for one second and closes again

  • Kevin/Toby Flanagan

    Won’t open. Any solutions?

  • Not Happy

    It will NOT OPEN! I’m very frustrated, I will not go to Dunkin until my APP opens!!!

  • Haven’t been able to open the app since last night. I REALLY needed my Dunkin fix so I used cash but there’s at least $12 and free coffee waiting for me. What gives?

  • Aggravated

    Same here. Had minor issue 2 days ago, would not let me pay, now it wont stay open. So much for perks.

  • Linda

    Does anyone know when the app will be back up? Is DD doing anything at this point???

  • Linda

    I went to the App Store and the Dunkin’ Donuts app was showing Update. It is now working. Hopefully for good!

  • Angela Morris

    Update the app. Mine didn’t say it needed an update when it was in the list in my App Store but when I clicked on it, the update button was there)

  • Angela Morris

    Update the app.

  • Angela Morris

    Update the app. Mine didn’t say it needed an update when it was in the list in my App Store but when I clicked on it, the update button was there)

  • stacie anastasia

    I have been trying to send a E Gift Card VIA text and I keep getting an error notice..anyone else

  • Lisa

    I had loaded some money on my app. Went to use it and it wouldn’t open. No update was showing. I deleted the app to re-download it (that’s worked on a few other apps) and now it won’t load. Says it requires IOS 11.0. Check my software for update and it says I have the most updated version. So, I guess I’m out…..no DD for me and I’ve lost my money. Tried calling but several minutes wait time —- I don’t have that kind of time to wait on the phone! Sad – they made a lot of money off me!

  • Lisa

    I had loaded some money on my app. Went to use it and it wouldn’t open. No update was showing. I deleted the app to re-download it (that’s worked on a few other apps) and now it won’t load. Says it requires IOS 11.0. Check my software for update and it says I have the most updated version. So, I guess I’m out…..no DD for me and I’ve lost my money. Tried calling but several minutes wait time —- I don’t have that kind of time to wait on the phone! Sad – they made a lot of money off me!

  • samuelmatzen

    Trying to add value to my on-line card for the past 2 days and keep getting APP4241 error. Have added a new card, no luck. Tried setting up VISA checkout, no luck. Tried changing password, no luck. What now?

  • Billie

    I am have the same exact problem with mine. I tried everything and can’t get it to let me load money on it. Would love them to fix it!

  • Sharon

    I haven’t been able to use my app for almost 3weeks. I can load my card in person, and still use my card to make purchases…so I’m getting my points. It’s just a hassle that I can’t load my card online. I even tried to reload the app, and that didnt help 🙁

  • Alexander Azarov

    As of several weeks ago, app says it’s not supported on my device, (Samsung Note 3). Worked just fine for years…

  • Mark

    I contacted DD customer service about APP4205 error code while attempting to add funds or turn on Autoload. They ignored my complaint and sent me instructions how to add more funds and tunn on autoload. I have Samsung Galaxy 9 with plenty of memory.

  • Randy Gulick

    Tried adding $$ to my DD card this afternoon and it took my $$ but said experiencing technical difficulties and try again later. Well, 7 hours later and still no $$ applied to my card and no credit back on my bank balance.

  • Mitchell Kralka

    Are we getting short changed .what the heck can’t do any thing can’t get on the app can’t change pass word can’t see balance can’t even talk to customer service put on hold most of the day 30-45 minutes at a time what the heck is this app run by politicians sure feels that way

  • Gina

    Password issues I cannot create password on my dunkin donuts app

  • Barb Vroman

    Ridiculous- what is happening Dunkin?? Your app is crap! Customer service and help links don’t work – it’s like the entire company has shut down. Can’t login – can’t get help, no one responds. Are you going under???
    Where is the money I have loaded on my DD card???

  • McBinOH

    Tried to add funds this morning & it completely froze.

  • Cchabot2002

    Same here! I loaded and then it froze. I have not been able to get in since adding money. Can’ get into my app on android either

  • Cchabot2002

    I had the same problem. Was able to add my card in order to transfer to my app card, froze up. Got out, tried to log back in and can not get in to computer web site or my app! Changed password 3x and still can’t get in. UGH!!!!

  • edytka1633

    I can’t reset my password i get a page with circle and it’s just circling and not loading anything. It’s like a transparent page i can see under it the reset page where i would fill in the new password but I can’t get pass the circling page. 2 days now and i was on hold with DD and they didn’t help at all. Ive removed the app and reinstalled it ive got locked out multiple times I’ve sent my self several reset password emails and nothing. Any ideas?

  • Denise

    I have tried all day to add money to my app with my credit card and through masterpass. It keeps saying to verify informations, app4241. I have no idea what else to verify. I have always paid this way and have never had issues. Any ideas?

  • Deli

    I have been trying to reload my card for weeks with no avail. Keep getting an error message regarding app and technical issues. What is going on?

  • Phil

    The app will not allow me to add funds. I keep getting error 4205

  • Krystina

    I have not be able to add value for 2 weeks now. I’ve even tried to uninstall the app and re install. nothing.

  • Andi Hughes

    I cannot add money to my account on the app! Second week. It takes the money but automatically refunds it.

  • Leon Cade

    (5/9/19)I have just tried to add money to my app yet again I have not been able to add any money to my app, when I do it’ll notify me on my bank app that it’s been pulled but never shows in the DD app. now I’ve probably done this five to six times in the past two weeks adding the lowest amount seeing how it’ll take but not show up. This is starting to get ridiculous for a major franchise like this to have an issue for this long, especially when this issue jeopardizes their chances of them getting paid. You would think it would be at their top of their list. Since I haven’t been able to collect points and use the app in general, I’ve just been going to Starbucks.

  • Samantha b

    Still cant add funds to my account.

  • Stephanie Jones

    I been trying to use my dunkin app all day trying to add money and its doing nothing but given me a code im so mad cause im so close to my free drink get it together guys

  • Victor Valdez

    The same happen to my but I learn what was the problem … the problem is when you add money more the 5 times in one week the app lock automatically.. if get lock just wait 24 to 48 hours to add money

  • Jennifer Rose Frawley

    I still can’t add money to my account. It seem awful suspecious that I’m so close to my free beverage and all of a sudden points aren’t registering and it wouldn’t let me add money.

  • Cori

    Having the same issue. So frustrating

  • Cori

    I cannot add value to my dd online account. Im getting this error message: APP4209

  • Bryan A Hinson

    I’ve been trying to add money to the account for over a month now. Dunkin Donuts is losing business or especially my business. Thanks for nothing Dunkin!!!

  • Jaden

    I can’t add funds to my account. And I’m new to the app.

  • Sassyc

    I tried to use my app to buy my coffee this morning and the lady said that the card wasn’t working on my app. It has plenty of funds and I was even able to load more. She said to read the DD card number off to her and she would do it manually. I have scoured the app to find the whole number, but can’t find it. Does anyone now how to find it?

  • Lindsay Bernardi

    Always get an error trying to add donuts. Can order anything else but get “technical difficulty” when adding donuts.

  • Jason Diottavio

    Only solution at this point is to turn on auto reload. I was able to add money that way.

  • Anne F.

    I cannot add value to my app. Happens every time I run low and have to add more money. Every time! Annoying.

  • Happyfeet85

    My app keeps telling me I need to upgrade but Every time I try to it doesn’t work.

  • Jacob Whitesell

    The app keeps saying that the online ordering isnt available code 500

  • Fahim

    I am trying to sign up for the exclusive offers and points system but I keep pressing sign up and nothing is happening!

  • Tony Paulinsky

    Mine too. They have zero interest in customers

  • Ders Ekblom

    I’m trying to Accept the terms and conditions but won’t let me accept
    them

  • Jess

    Getting error APP4205 while trying to add $

  • Meranda

    Same here.

  • Lk

    Won’t let me reload card

  • MS

    Can’t scan the bar code on my app, it’s zoomed out.

  • Joe Congelosi

    Can’t reload, reoccurring problem Get app4204

  • Chris Saikyo

    Can’t use my dd card via the app

  • Carrie

    Wont let me sign into my perks with my app

  • Peggy

    This is the worst app. A few months ago I wasn’t able to reset my password. The fix took a long time. Not there are problems with adding money. Error app 4205. Don’t you want my money? I love DD but the constant problems with this app is frustrating.

  • Mike Norcott

    Wont let me add funds this sucks

  • Stan Turtle Silva

    O lovely app4205 error, can’t add funds once again

  • GMen4xSBChamps

    I haven’t been able to add funds for days now. WTF

  • Deedle

    Yep still can t add funds.

  • DERHT

    I’m trying to Accept the terms and conditions but won’t let me accept
    them

  • Doug Rocklin

    I haven’t been able to add funds to my app for wks

  • Pamela Williams

    I have not bee able to add funds or even do auto load for 2 weeks now and its a pain that I have to hold up a busy line to use card or cash the app is so much faster. I have re installed app, gone online, logged out and logged back in. Re entered my card information and even added a new card and NOTHING!!

  • Sal

    Haven’t been able to add money since the 20th what’s going on

  • Holley Collier

    Can’t get in. Tried to set up a new acct. That didn’t work either. This app sucks.

  • KT Jones

    Can’t add funds what gives!?!

  • Angel

    ughhh cant add funds either, tried uninstalling and reinstalling, tried removing card and adding again and nothing.

  • Celeste C

    I’ve been using the app for months with no issues until my last 3 orders. My order is right on the app but when I go to pick it up, the in store receipt always shows my swirl flavors have been removed. I’m using the android app.

  • Kris

    I’ve had this app for 5 years and rarely have a problem. Can’t add funds for several days

  • Terry Alves-Hunter

    Well I loaded 15 dollars and they took it out 5 times

  • Elizabeth Brady

    Just called customer sevice. If you load it more than 5xs a week, they lock you out for suspicious activity. It takes 3-5 days for the lockout to end. If you try to reload during that time it starts over. You can reload app in store with cash to still get points.

  • Jenny Wilson

    Can’t add funds on app or online

  • S B76

    Can’t add funds! Second time this week since Monday morning on my way to work at 630am!! I don’t have time to stand in line at that time. Always some issue with this app, either every week or month. Been using mobile app for 4 years now. Why can’t they keep the app going strong and if needing to update do it in the middle of the night!!

  • Willie Martinez

    Just looking at all of the comments here about the inability to add funds for weeks without any official response from Dunkin’ shows me that this forum is totally off their radar and that they can care less. Period. Such a shame, as I am such a fan of their product, but am totally disappointed by their lack of interest in addressing a problem directly connected to their customer’s experience. Sadly, only other disappointed patrons will wind up reading this and not Dunkin’.

  • Joe Berry

    App is down, can’t add money. Keep getting APP4241 error

  • RobG

    Added funds but when I try to put in an order for tomorrow says having technical difficulties

  • bill

    8/25/19 app still won’t add $$$ too bad.. going to Starbucks from now on

  • Hunter Sanders

    I just uninstalled the app and re-installed it but now it seems my entire profile disappeared when I uninstalled it. :S

    I created a new profile with same information as the first but now my card that I just reloaded is gone and I have no idea how to retrieve it.

  • Maureen Barton

    I just added money to my app, using Google Pay. Every other way does not work!

  • Robert Lee Brown

    Ok I thought it was my cards not going through or something I was doing wrong but yes I’m getting the same message APP4241 error. Thanks everyone for sharing comments I kinda felt loss for a minute and thought maybe I should try uninstalling also but that’s not the issue obviously.

  • Nancy Sharland

    The system has been down for quite a while. You would think Dunks would fix this problem.

  • Sal

    Getting 4247 error

  • Cheryl Baker

    Ne also

  • Angela Michelle

    Hasn’t let me reload money for 2 weeks now, said i’m temporarily locked out of my account. Been having to add money in store and it’s annoying. Anyone else having this problem?

  • Jack

    Don’t be so dramatic.

  • JR

    I can’t open the app at all! Going to have to dig the seats for coffee money$$$$

  • Donald Laliberte

    9/18/2019 Got the new Dunkin’ update on my phone overnight apparently, but now I cannot open it. When I tap it it goes totally black. Very discouraged.

  • VinoForPrez

    Haven’t been able to get into my app for a couple weeks. I’ve reset my password multiple times to no avail. I get the error message “Client could not be found using given access token (01110003).

  • Susan

    For the past week, when I click on the app, a black screen comes up and then it closes. I just want to order my coffee!!!

  • Amber Hajek

    I couldnt reload or add values to my dd rewards and I’m getting.app4247 code ..

    Is there a clinch in the system

  • Yoli Worth

    I try opening the app and a black screen comes up, then the app quits. I haven’t uninstalled, just want my coffee app

  • em1tch

    Been getting the unable to process transaction error message. App241

  • IV13

    Can’t reload my card. Claims “experiencing technical difficulty”. Been happening since Wednesday, 9/18

  • Victor Konopik

    App4241 with multiple cards. Just want coffee. Anyone any luck?

  • Maria

    App4205 error. have not been able to add money to my card for a couple of weeks. Tried uninstalling and reinstalling app but still cannot add value to app.

    anyone know what this code is?

  • Ginnie

    Can not add money. Tried to update my credit card a few weeks ago and got blank screen. Thought it was because I was not on secure WiFi, but no. Uninstalled and reinstalled also. Have not tried adding a gift card, but I don’t want to go through all of that for it not to work.

  • Xxmameexx

    The app is down since card information is being stolen on there

  • Amy Karasick

    can’t log in….won’t accept my email or let me try to change password. Getting an error code. I have money on gift cards and I’m annoyed. I uninstalled ad reinstalled twice.

  • Lynn Burbank

    App cannot add items to the cart and will not allow me to check out

  • Josh bloomings

    Me and you both

  • Meryl

    I can not reload my card. Error 4205. Help!

  • Banner Dave

    My app Dunkin will open and flash for 2 seconds and shut off. I have an iPhone and updated it a few days ago though…

  • Joe DiCorpo

    Try this…..Close your Dunkin App. Uninstall the app. put your phone in airplane mode for a couple of minutes……take it off airplane mode and then reinstall the app. This should work. As it did for me. Good Luck

  • Linda

    Feeling annoyed ~ More issues with this app than another other. Won’t even open for me as usual.

  • Doug Darlene Keith

    My app is down lights up and tapped then goes blank – Cant access whats going on? like this for serveral days

  • Diane Crammer

    Why can’t I sign in. Asks for cell number to send a code. I add number hit submit and it says enter number which I already did. SO FRUSTRATING

  • Jp

    App4209 I can’t load a new CC to app it’s been a week of this happening ? I have new IPhone 11 is that the issue ?

  • H

    I cannot reload my app. I use it all the time, but it crapped out. I’ve tried a few different cards, too. I also turned off my phone and rebooted it just in case. Nothing. Beyond frustrated.

  • Caroline Donnelly

    I cannot reload my DD card on my app. I’ve been trying since yesterday. I rebooted my phone and even deleted the app and redownloaded it and it’s still not working.

  • Jennifer

    I am unable to log into my app!!! And I cant figure out how to get to the money I have via website. Logging in on site works fine.

  • Tina Wilson

    Earlier today I had two free drinks and now I have no offers or free drinks. Anyone else having a problem?

  • Guest

    App4209
    Technical Difficulties??

  • Korin

    I’ve been trying to add a card but it keeps telling me the number or pin isn’t correct but I copied it off the card anyone else having issues

  • Korin

    I keep trying to add a new card that I just bought but it’s telling me the number or pin isn’t correct even though I’ve copied it straight from the card and I’ve triple checked it a thousand times!!!

  • Jonah

    Been trying to reload a card and it’s just keeps saying we can’t process request, please check if information is correct, App4241. Nothing has changed and all my info matches…

  • Danielle Hayes

    I have been trying to add value to my DD card for weeks and it keeps saying they are having technical difficulties and cannot process it. Anyone having the same problem? I tried deleting the app and re downloading it which sometimes helps when other apps aren’t working properly, but I still had the same issue.

  • Janet Cavanaugh

    I still can’t add value to my DD card through the app. It has been about 2 weeks now. This is truly inconveniences to all that use this app. Please get this fix or I will have to switch back to Starbucks where this never occurred!

  • Char

    I have been having trouble with the app as well. It is extremely frustrating. I went online instead of using the app and it still didn’t allow me to reload money.

  • Tom Warrington

    I haven’t been able to use the app once this week. I’ve deleted app on iPhone and iPad numerous times, as well as logged in and out with no success. The store I drive through said that other people have had the same issue.

  • Tony Jones

    Same as everyone else. Would be nice to add money app4241 error

  • Medie

    same here

  • Michelle C

    Same as everyone else, cannot load money

  • Robert Baker

    Can’toad money since Nov. 19 this sucks

  • Charmekia Johnson

    I can’t login to my account at all.

  • Nicholas Thompson

    i was able to load on my app. but my points were at around 190 and after the update it went to zero of 200. no free beverage or email the app just reset my points to zero

  • mary g

    Can’t add funds.

  • Brian

    Been trying to add funds for 2 weeks. Keeps saying technical difficulties APP4205 try later. It charges my credit card then reversed the funds back. I’ve deleted the app and downloaded it again to no avail. What is going on?

  • Janice Harvey

    App is not working. Same error all the time.

  • Emm

    Can’t add a gift card to my account / add funds

  • Erin

    It’s been 2 weeks and I have not been able to add funds.

  • Wendy McClure

    I tried several times to add money and it has now taken $60.00 from my account since Saturday but not credited the card in my app!! Tried calling and no one answers and still no refund!

  • Michelle ‘Mickie’ Ganzel Hoffm

    My app needs to be updated. When I try to, it says ‘this app cannot be installed’/‘unable to install Dunkin’.

  • Mary Hendrickson

    Mine keeps spinning when I try to order. Has occurred for a week everytime I try to use it

  • Debbie Cook

    All of a sudden it keeps saying that its having technical difficulties.

  • Guest

    Tried several cards all points to ” Not Valid…” even went & got new card. It shows $$ adde @ store, but will not allow auto reload set up or even manual setup. Must go to the store to reload. BOGUS

  • Lisa Mintell

    I keep getting an error code APP4205 when I try to add money. Tried different cards and none work.

  • Tassy07

    Yep, same issue for 2 months now

  • Tassy07

    Same here, been going on for 3 months now. I emailed dunkin 2 days ago, haven’t received a response yet.

  • ALAN

    6 months dunkin app doesn’t work with old flip phones. Screen gives number to call. 17 minute predicted wait time. 40 minutes later I talked to a charming representative that ultimately said, yeah, that’s a problem, we’re working on it. Sorry. Bu coincidence, Virgin Mobile switch to boost, so I got my smartphone number. Tried to change the number on the computer. No option given. On the smartphone. “Call us”! Even when I had the app I had trouble with it. Discounts didn’t show until you hit the order button. And then sometimes were not given. Yes, if you write or call they will rectify it. I just want my coffee and donut.

  • Danielle Hayes

    I realized I hadn’t updated my expiration date on my debit card. Once I did that it worked again and I haven’t had anymore problems.

  • jd

    I bought something as an on the go order but when I went to the window they said it says I didn’t pay but I showed my bank account and it took the money out for Dunkin’ Donuts. Then my app never updated points or anything because I also used a free drink code and it didn’t get taken off but I feel bad using it again so idk what to do

  • Lisa Mintell

    Wow! 3 months? That’s crazy.. I hope you eventually hear something from them soon!

  • Tassy07

    I emailed dunkin 5 days ago about my auto reload and manually adding not working. After no response I replied to my original email. They responded this morning saying my billing information was incorrect. I went into the dunkin app and my CC was my old address from 3 years ago! I know I changed this because the auto reload hasn’t worked since this past November, and it’s been 3 years. No way my CC would approve transactions with an old mailing address. Check yours and see if that’s the issue.

  • Taasy07

    See my response in the new post!

  • Katie Ruiz

    I have been getting this for the past 2 days. I just emailed them today but reading other replies it doesn’t seem like they are very responsive. :(. I don’t like missing out on my points.

  • Cheri Rock Zarnowski

    I can load money using Google pay, which is the same card as my app. But if I try to use the card on file, I get that error message App4241

  • Robert

    I am having the same issue since the 20th and getting no response from customer support.

    Did you ever figure it out?

  • Cheriz143

    No, Customer service is horrible. After 5 days they responded with, our system is not recognizing tour card. Hmmm thats funny, you did 2 weeks ago….so annoyed. They tell you to go to the website, but that doesn’t solve the problem either.

  • Robert

    Customer service is absolutely horrible. Over a week and no response to the case opened. Tried the website too, Doesn’t work either.

  • Cheryl Bator

    Can’t download Dunkin Donut App

  • Gary Beaulieu

    I am unable to add funds to my app. Gives me the APP4205 error.

  • Cheriz143

    Mine was not working for a few weeks. Just randomly tried a few days ago and all is well. Works fine now.

  • Gary Beaulieu

    Problem was the billing address changed. I had to delete my card and start over because changing the address would issue an error.

  • Edmond Benoit

    I have the same problem have you found out how to fix it

  • Sue Kingman

    I am not getting my 200 points on my app which shows up as a free coffee everytime you buy one. Supposed to be good until March 31st but it hasnt worked since they shut down the app on March 14th!!! So what did they do??? Adjust it so we wouldn’t get the points cuz business is down due to the virus???? Very uncool. They are still advertising this perk btw. Cant call or email. NO ANSWER!!!

  • Elivia Elizabeth Lapre

    When i go to add my debit card it lets me type in all the info. Once i hit done my screen goes white and wont do anything

  • Will H. Jones

    When I try to log in I get the message that my email is already in use.

  • cindy s

    Today is March 27th. I have had trouble opening the Dunkin app. Keep getting a message to try again later. Been getting this message for several days. Today I made the mistake of logging out to log back in. Now it wants to bring up the terms and conditions but I cannot accept or decline because I again now get the message to try again later. What gives. I have money on e-gift cards and I can’t spend them or Order ahead

  • Mary Jo Abt

    tried yesterday, and tried this morning…the app works for payment, but won’t load offers like my free coffees! It’s a horrible day in the neighborhood and I need the coffee.

  • Janay

    Tried to merge my cards. Got error. Tried to get my free coffee set to expire on 4/1 nope. Please get the app fixed.

  • A P

    APP241 error cant use debit or credit card

  • Sherry Freeburn

    I’ve had the same problem all week. Anyone have any solutions? I’ve uninstalled the app… Big mistake because now is asking me to accept permissions and connect to Wi-Fi which I am.

  • Mary Jo Abt

    today: special deal on on-the-go ordering and IT’S NOT WORKING IN THE APP!!

  • Mary Jo Abt

    check ddperks in a browser. they reset the expiration dates

  • Shameek Robinson

    I have the EXACT same problem. Claimed connectivity issues which prevented me from opening app. Tried closing out and restarting app. Tried restarting phone. Tried different WiFi networks. Then deleted the app and reinstalled. Now stuck on the ‘accept terms and conditions’ page and the app will not allow me to accept (again connectivity issues but I can access all other apps). I put a request through the Dunkin site this morning but didn’t have my card # (which they always ask for – but how can I give it to you when it’s in the app!) so crossing fingers this can get resolved.

  • Robert Lisi

    I keep getting app4209 when trying to add a credit card

  • Courtney Allen

    Ive had the same exact issue and did the same exact thing. Stuck at “terms and conditions” so im not sure what to do at this point!

  • Shameek Robinson

    I submitted an issue to Dunkin via their website (didn’t see a place to submit via the app – oh that’s right, can’t get into the app). I would suggest you and everyone experiencing the issue do the same. I have not received a response from Dunkin get and am stuck with using my debit card and not accruing points. If this keeps up Dunkin may lose me as a customer…

  • MARGARET LOUISE DYMENT

    Keep getting unable to download app policies. Check you connection. Help!!!

  • Blane

    Me too

  • Malibu 628

    I’ve had numerous problems with this App but the last few weeks have been the worst. Unable to get bonus pts., can’t use on the go ordering, won’t be able to get free beverage. Customer service is gone!!!!!!!

  • Malibu 628

    I hear ya so much for bonus pts.

  • Sue Boerman

    having a lot of problems on the app. They told me uninstall it on the play store and reinstall it. But when I did they have a message saying unable to download app policy. Please check your connection and try again. Help please!!!

  • Taylor Hicks

    Downloaded for the first time- won’t stay open. Closes automatically

  • Malibu 628

    I just got an update on my cell for Dunkin and now works like normal. Hope every body else gets the same! Good luck and everybody stay safe!

  • 4217

    Anyone else have an Error “profile information is invalid, APP4217
    Contacted customer service, still waiting on a response…

  • Shameek Robinson

    UPDATE: Kassie from Dunkin Brands got back to me last Thursday (4/2) and asked for more information. For a variety of reasons I wasn’t able to follow up on Kassie’s email until today – during which time I had the Dunkin App uninstalled. In order to get additional information including a screenshot, I downloaded the app again. To my pleasant surprise – THE APP WORKED LIKE NORMAL. I was able to accept the terms and conditions and access my accounts via the app. There was apparently an app update on April 2nd that “resolved a bug that would prevent some devices from opening the app.” Yeah – like ours. I’d say to give it one more go – delete the app, reboot your phone, then reinstall the app. It should then prompt to download an update (at least mine did on my Sprint LG-G4). Hopefully that solves your issue. Good luck everyone!

  • Shameek Robinson

    Me too, Malibu 628. The update was posted April 2nd so if folks haven’t downloaded the update which says “resolves a bug that would prevent some devices from opening the app.” – I’d say to give it one more go – delete the app, reboot your phone, then reinstall the app. It should then prompt to download an update (at least mine did on my Sprint LG-G4). Hopefully that solves the issue. Good luck everyone!

  • Shameek Robinson

    Me too, but there was an update posted April 2nd so check it out. If folks haven’t downloaded the update which apparently “resolves a bug that would prevent some devices from opening the app.” – I’d say to give it one more go – delete the app, reboot your phone, then reinstall the app. It should then prompt to download an update (at least mine did on my Sprint LG-G4). Hopefully that solves the issue. Good luck!

  • gabbie

    i just got a new phone and i’m trying to log into my dunkin’ app because i have money on there and even a free drink but whenever i hit log in it says “unable to complete request. please try again”

  • Elaine Renée

    Every time I try to do ANYTHING in the DD app there is alays something wrong. It is always with payments. I can’t add money because I get error APP4205 when using certain cards. Sometimes it doesn’t even give a code and just says “We are unable to complete the request.” or whatever. Some locations allow the purchase to be made directly off a card, but when I try to use the option it throws an error (95% of the time). This app needs an overhaul update. Just make the payment stuff simple, smooth, and easy. This should not be that hard.

  • Cara Van Ness

    The app is still not working. I tried to send gift cards via text and I keep getting error app4241. U wanted to send them to family for Easter. I was able to send 4 cards and then it quit.

  • Trying to order and getting a cant connect to store error

  • Bob W

    I have been trying for 10 days. I have called 3 times. I have sent numerous emails with no answers. No replies at all. Very annoying and frustrating.

  • Bob W

    I have been having issues for 10 days accessing the app. I have called 3 times and sent numerous emails. I get no response from them. Great way to do business.

  • Julie

    I was also having the sam issues. I turned off WiFi, tried again and that did the trick.

  • Julie

    *same

  • Tracy

    I can’t get anything with payments to work. I have contacted customer service and all I got it that they will take a look at it and get back with me when they have a fix.

  • Malibu 628

    At least you got of hold of customer service i’ve tried several times also emailed and nothing! I swear nobody’s around.

  • Heather

    I was able to access the app after having weeks of error messages by finally deleting the app off my phone and reinstalling it. It’s working perfect now!!

  • Lou

    No , dunkin app still down tried to reload — money value , cannot. Wondering if I remove then reinstall the app if it will still show my free coffee reward that is due to expire July 1, 2020 ? Don’t want to lose it !

  • Erin

    Delete the app, reinstall and log in. Everything is saved to your account, so your information, rewards etc will still be there

  • Erin

    Delete the app, reinstall and log in. Everything is saved to your account, so your information, rewards etc will still be there.

  • Colleen

    Tried reinstall, but getting the same error both on app or logging in online. I don’t trust their app for loading $ on acct, so always do online. Both places get “Profile invalid”
    flipping annoying, submitted 2 tix, but no word back yet

  • Colleen

    finally called, had to sit on hold for some time. I was told that I opted out of some privacy update that came with an app update (don’t even remember it), but by opting out, it auto deactivates your acct. Really no way to fix that, but to call DD helpdesk.

  • zzz05

    Seems to crash whenever it’s trying to download the menu after it finds the location. Doesn’t matter what location. It’s been a week. Worked fine before that. I didn’t change anything.
    Samsung galaxy s7 edge

  • LuvPhilly

    Thanks! This was the problem for me!!!

  • maria rowlands

    Can not program a new DD Card or add funds to an existing one. I tried deleting the app and reinstalling it but it still doesn’t work

  • Jerome Cyrus

    Can’t add funds or even purchase with credit card. Wow.

  • Nicole White

    Yes same this is not working properly on the app

  • Amy

    Hmmm I am having issue with login itself for past 5 days. Face Id nor username password works. Keeps giving me error saying sorry the app can’t connect right now or check the network connectivity. Been trying to login but failing each time.

  • Brian Pex

    Can’t log in to app or online. Horrible in a time when not trying to have contact with others. Piss poor!!

  • Brian Pex

    Just figured out my issue. Using my VPN. (hotspot VPN) was the culprit. Shut it off and it works fine.

  • Kadterp

    Finally heard back from “Jane” at customer service. Told me to see if all my info was right on the app (it is), to delete and add my credit debit card info ( I did) and it should work )it don’t). Still getting error 4241 and auto reload won’t work either. I give up

  • Larisa Wagner

    same issue for over a week now, i even changed my password, and i still keep getting the same error message that you are getting. whether i am at home on Wifi, or out and about in public. VERY frustrating.

  • Holly Firmender

    Error APP4205….Trying to buy gift cards for teacher appreciation. I was able to send 5, but I am no longer able to send any. I need to send 12 more! Getting an error message to try back later. Frustrated bc I am wasting time!

  • Linda

    I forgot my password and tried to uninstall my DD app so I could reinstall it. Now it wont do anything. I wanted to change my password, but i never received an email to do that either.
    I’d like to have the app again, but I am at a loss as to how to do that.

  • Chill

    Did u ever got ur stuff back. I thibk i have same issue but dam did really lose 19 buks bc i didnt do agreement fuk. Sorry if i sound angry, mad at Dd bc they shoulsnt be allowed to delete accounts wen theyre stores are closed.

  • Drewski

    Sorry the app can’t connect right now. Please check your network connectivity.

    I definitely have internet connection and tested on other apps/sites.

  • MaryJo Gavigan

    Couldn’t load network connectivity. Ridiculous they offer you did perks bonus and it’s broken.

  • Jen

    What is error 4241 “validate information” and how can I fix it

  • Joan

    My app just turns blurry and won’t work. Deleted the app and reinstalled it. Didn’t work until I bought a gift card and added it to my account. Worked for a while and turned blurry again today.

  • Kelly

    keep getting an error to validate my cc info. it’s been the same since I downloaded app

  • Kelly

    I also contacted DD and it’s been a couple days now

  • Rosemarie

    DR card has scan code covered with “Quick Reload” on link box and cannot be scanned to pay. Contacted Briana at DD and she said their IT was working on it.

  • Michele McTague

    Just downloaded the app and ordered from it. Now I sit in drive thru line and try opening app and it’s all blurry. What’s going on??

  • Linda Pierce

    Error code 4205 all day when trying to add value

  • Aly

    I have been trying to add a new dunkins card to my account for 6 days now and i keep getting the same error code Hystrix Error APP4209. now i cant even log into the online account on the website. this isnt going well

  • Reginald Perry

    I’m a bit ticked off since I have $27.00 balance on the app, but I’m unable to use the App because I can’t connect check your internet connection.

  • Savanna

    When I Try to add value I get error code (APP4242)

  • Chicken Wing Dings

    As of July 5th, app is still down

  • Schnuggums

    Says ‘ no network connectivity’ which I definitely have and have tried several times in several locations. Used to work great.
    Fix it, Dunkin’!

  • Jessica

    I keep getting the error code app4247. I cannot login to the app to use my rewards

  • Regina F

    It says “Sorry, we are experiencing technical difficulties. Try again later. App4025” I have tried to send a gift card to a friend for 2 days.

  • Bob

    Keep getting error code App4241when I try to add funds. Happening for three days now…

  • Sheila Barrera

    Been getting error code 4241 for the past 2 weeks and can’t get through on phone

  • J Fitz

    I keep getting the error foamed 4025 for the past 2 weeks

  • Dori

    Dunkin app cannot connect to the store

  • Dori

    Try to order and I get error message can not connect to the store. Been doing this all week

  • Annie

    cant connect to the store. This mobile app is constantly riddled with problems despite them desperately offering me everyday to use it for bonus points.

  • mainegirllfriday

    can’t print out my free drink coupon! it says ‘system maintenance’ …. i hope that changes soon! my coupon runs out in a couple days and because i don’t have a cellphone anymore they can’t text me a code to get me logged into my actual account online. SO FRUSTRATING!

  • Dee Evans

    I’ve been having difficulties adding money to my card on the app or website. Ggrrrr. I hope it’s fixed soon.

  • Nell

    Dunkin app keeps saying experiencing technical dificulties even tried deleting app and rejoining. Wont let me load funds. Been down for over a week

  • Ary

    Can not reload funds for the past couple
    Of days.

  • Scott Rippy

    Guess America ain’t running on dunkin any more!! least not with their APP!!