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Facebook Messenger connection issues

Facebook Messenger is used for texting but without the need to pay for every message, it links directly to your phone book and your FB account. But this app can have problems with connecting, signing in issues and much more.

Problems do occur with the Facebook Messenger app, such as messages not loading properly, group messages not working when trying to message back in reply. Now and then photos or videos do not work, sometimes they are not uploading or in the opposite they are not able to play.

Some users have complained about not being able to call over Wi-Fi, if you are having Facebook Messenger app problems please do let us know what they are with your location.

Facebook Messenger status reports for Wednesday 15th of August 2018

To find out if Facebook Messenger is down right now, see reports below.

Problems with Facebook Messenger? Share issues with Is Down Right Now readers:

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  • Barbie Kelly

    Active contacts won’t show on direct messenger list on LG8. Constantly shows “loading contacts”

  • Tracey Haskins

    Up until yeaterday i was able to talk in messenger, secret conversation, and also make a call, but now it wont. Its say there is a connection error. I can receive messages but i cannot send the out. The app is updated

  • Memo Emad

    the video and the voice calls are not working properly
    I’m in UAE and trying to call Egypt ?!

  • I cannot use Facebook Messenger while on data since the recent updates lately. But I can use free Facebook while on data. I guess it is the Facebook Messenger has some bugs or totally down. Wi-Fi connection works perfectly but not on mobile data.

  • Chelsea

    Messenger won’t load after the update, it just keeps crashing.

  • Susan Barrick

    I am in the UK trying to call the USA, it rings once and then goes quite, but shows that it is still ringing. Eventually it says, no answer, and then it says “Messenger Audio not available, does anyone know what this means?

  • Susan

    I am in the UK trying to call the USA using messenger, it rings once and then goes quite, but shows that it is still ringing. Eventually it says, no answer, and then it says “Messenger Audio not available, anyone know what this means?

  • Peter

    Latest Update wont load, crashes constantly

  • HeNs

    Both FB and Messenger has been down for my mobile the past week.

  • HeNs

    but it works fine on my PC (with the same Wi-Fi).
    Other sites also works normal on both PC and mobile.

  • Zowrr

    Facebook messenger currently won’t send pictures – ones from my photo library or ones I take in app – but is sending text fine. Annoying!

  • Lovinia

    I thought it was my phone being dumb. You’re right it’s annoying!! I hope they fix it soon.

  • Naya

    When I go to call someone my phone doesn’t ring and when the other person answers it instantly hangs up and says call failed. Does this on everyone I try to call and does it when people try to call me as well.

  • levy Jay lomboy

    doesnt load my conversations

  • Michael Gale Hardy

    Messenger sends my messages, but takes forever to deliver them. I sent a message this morning, and at 11:00 P.M. it still hasn’t been delivered.

  • Paul

    Cannot use messenger over wifi, iPhone to iPhone.

  • Melissa Green

    messenger not work 4 days here

  • Melissa Green

    I sent messages 4 days ago and there still not delivered

  • Joe Lolley

    I have 2 accounts, 1 personal and 1 business. Messenger app is installed on iphone6. Never had an issue before…would see a message icon on fb, click on it and simply switch accounts. Now, I click in the icon and the apple store tells me to download messenger. It is already downloaded. I can not find a way to switch accounts. Messenger seems to be more concerned about getting me to download all my contacts than anything else, as that is all it wants me to do. It stops on the download contacts page and I can not go foreard or back. I have to shut down phone and start over.

  • Brett Colley

    Been a problem for almost a month now. I am unable to make it,receive video/voice calls from my android device. Its rings for a split second then ends.

  • Minhaga

    Mines doing this to…

  • Sandra

    Messenger keeps disconnecting, as soon as I log in, I get disconnected…. WHY?

  • JOSHLYN DOUGLAS

    Neither of us can hear one another it’s as if we have each other muted, but majority of the time it will ring and then as soon as he answers it’ll hang up .

  • Kiah

    It won’t let me sign in it keeps saying connection error

  • biancake

    I have the same issue. its been days since it happened.. When using Wifi or data same thing happens. Messanger keeps on prompting “waiting for connection”, “connected” then “waiting for connection”.. messages are not updated, active people are not also shown. I tried to reinstall the messanger and nothing happens. any fix with this?

  • Abrahim Jemal

    Connection problem on messenger

  • David Anderson

    i can be called but cant make any

  • Reva

    Takes forever to load messages people send me. Also it won’t load my active friends online. It just keeps spinning. I’ve uninstalled it and then installed it, deleted cache etc.. Still having the same issue.

  • BillCrete

    My messenger says ” the time connection limit has been over” and disconnects…That started today,out of the blue…
    Any ideas guys??Thanks

  • Jennifer Forbes

    i just recently got a message saying that the messenger isn’t working can you tell me why this is please as I have to talk to family and I don’t want to post on there wall

  • Kahou Puan

    Yes me too Jennifer

  • nihonjp

    It’s down in swe

  • nihonjp

    Seem to be ok now

  • Xenopoulos Fodas

    it is ok now in Greece

  • Jonny Wadd

    It has taken me a year to come to this conclusion……..Samsung devices are not compatible with any form of wifi. Nada zilch zero!!!! They are sh@#!!!!

  • Tessa

    When video chatting on my phone it never shows the other persons face and keeps saying “waiting to connect” for the past few days on all our devices

  • Ye

    Ive been experiencing this prob since yesterday. But whenever i switch to other acct, it connects directly to the internet.

  • Ye

    Im from bacolod city, philippines btw

  • Julianna

    Messenger wont load any of my messages

  • Sharon Scott

    I’m having the same problem

  • christineJ01

    I got a message that messenger will not be supported and work if not updated. I uninstalled and reinstalled it, still doesn’t work. I disconnected and connected to the Wi-Fi, still won’t work and not connect to the Wi-Fi. I turned my phone on and off,still not working, and I reset my phone already and it is still not working and doesn’t show messages, only the message from Messenger and the active friends and receive a notification bar whenever someone sends me a message but I cannot view the messages when I open messenger. It’s not connecting well to the Wi-Fi though it is normal. I asked my dad if his phone was having the same issues as mine and he said no. I’m using a windows phone.

  • Louie

    While in my photo library on my iPhone 6S I attempt to upload/send a picture via Messenger and it will not go through. All I see is “Can’t Send
    Message Something went wrong, please try again”. This worked fine up until two days ago. I can send text only with noissues and I can attach a photo/video while in the Messenger App. Removed both Facebook and Messenger Apps and reloaded however this did not fix the issue. Any ideas?

  • Bonnie West Keaten

    My facebook messenger on Nokia Lumia 1320 was working fine yesterday, but today I’m stuck on the “Waiting for network” screen… I’ve deleted and reinstalled with no luck…

  • Piyas

    Same

  • Demelza Ocasic

    Mine is the same ….same timing. Nokia lumia 720. What’s going on? It’s now not working at all! I received a message from Messenger telling me to upgrade. It won’t accept the upgrade.

  • sandra

    Did you find some solution? I have the same issue on Lumia 640. Uninstalled, installed back, same msg, upgrade not accepted

  • sandra

    I am from Slovakia

  • Bonnie West Keaten

    I’ve tried uninstalling, reinstalling several times, even tried logging in with a different account and nothing. Still have the same yellow bar across the top “Waiting for network”, funny how if I’m using Messenger on my computer, my phone version picks up every message sent and received… I don’t get it and am very frustrated. Hope they get it fixed soon!

  • tita esposo

    Likewise on my iPhone 7 plus. Since yesterday can’t send messages links from safari, YouTube and photo gallery. Also messages can’t load properly.

  • tita esposo

    Likewise with my iPhone 7plus. I did what you did but just the same didn’t fix the issue at all.

  • screaminginside

    SO ANNOYING….. the messenger won’t work…. the Google won’t work …..the Google voice search won’t work …the YouTube app won’t work ….Facebook works sometimes— what is wrong with these stupid phones?? and the stupid messenger ?? why do we have to have messenger… can we uninstall it … oh yeah I can’t uninstall anything or do anything because I can’t get to anything because everything is not working !!!!!!….why can’t we do regular messages ….this is ridiculous very very frustrating….. and annoying ….when you’re talking to somebody one day and the next day you can’t even talk to them the next day or the next hour…… ridiculous

  • Janice Richards

    I can’t get no text on my messenger keep saying waiting for network my phone is a Nokia Lumia

  • Nick Burton

    my secret conversations aren’t working. keeps saying theres a connection setup error

  • Steve Bourne

    recipient unable to see my video when using desktop computer – however video is okay when using android smartphone – WA Australia

    problem for past week

  • Marie-Eve

    I cannot use voice message anymore

  • Olímpio Alexandre

    Same here :/

  • Achille Guy

    same here 🙁

  • Achille Guy

    same here..
    anyone hear of resolution?

  • Anne Kelly

    Yes me too? Nokia Lumia just waiting for network…

  • Janice Richards

    Jamaica I am from not get to use my mobile messenger or voice notes

  • Janice Richards

    Why can’t my Lumia Nokia phones work with messenger keep saying waiting on network

  • Linda

    I have received confirmation via messenger I am now connected to people I do not know. Why is this happening?????????

  • Sarah Hardee

    Three people so far all of our calls fail why fix this south carolina.

  • Gail Achille

    Everytime I want to go to messenger it keeps on saying waiting for network I have a Lumia 640

  • Karen Edney

    Messenger says I have to download new fb update but then it says not available on this device. Have windows 10 as required on a Nokia Lumia 640. Any suggestions?

  • Jerry Hipsh

    For the last 2 days I have had problems with Messenger. My partner thought I was offline and did not receive my messages but I have seen all of hers. Frustrating to say the least.

  • K J Farrugia

    Did you find any solution pls ?

  • Jerry Hipsh

    My girlfriend did not have her internet at that time which is no problem when using messenger however due to the constant delivery problems she was forced to buy more “load” ( data ) so that we could continue.

  • Matthew Gallear

    Got home messaged the girlfriend then Facebook messanger would not connect with my home WiFi only thing that fixed it was going into my router settings and turning on ivp6 which fixed my problem as it would only connect with my mobile network connection not the WiFi which was odd

  • BonnieLeann

    Did you find out why? Mine is too!!

  • Ronnie Locklear

    my Facebook messenger app keeps saying waiting for network than it connects and ill end up getting all my messages hours later

  • Joe Howard

    Every time I use messenger on my Android device…my messages go to the person in sending…then I see the little bubbles pop up like they are replying….but I get no reply that shows. If I uninstall and reinstall then I get it. The messenger home page just seems to keep loading with the little circle going round and round….can anyone help me or is it a glitch?

  • Glow

    I’m in Missouri and my Facebook Messenger continues to say, “waiting for network” yet I have unlimited Wi-Fi. I don’t get my messages. It’s very frustrating to think no one is messaging me back only to find out I just never received them.

  • tahsha

    I keep getting a message that says, “Can’t send message. Check your connection and try again.” This is when I am trying to use the “message guests” feature in a FB event…

  • Douglas Kilroy

    it is continuously trying to load my contact names but does not load them. This has been happening for a week now.

  • Mina Essam

    Says “waiting for network” when I open messenger app !!

  • Na Bob

    Yeah, no luck for the last few days, can’t load conversations. I logged out, now I can’t log back in on my Win10.

  • CHRIS

    Facebook messenger not connecting calls

  • Desiree’ Archer-Souders

    Facebook messenger calls not working. Can’t make calls or receive them! Grrr! Frustrated in Oklahoma.

  • Christi Lepant

    Facebook messenger calls not working here in Missouri either. GRRR is right! My son is over in France and I can’t call him. Any recomendations? any news on whether this is going to be fixed?

  • Ken

    Not working here in Manila, PH. Call failed all the time.

  • daytoo

    Having prob. with messenger and facebook since Thurs. Computer guy came and cant’ seem to fix it.
    Any suggestions???

  • SilverknightLV

    As soon as a call is placed (video or voice) it says connection then immediately says call ended. Same on wifi or cell. Same if other person calls me.

  • Karen Major

    not loading messages on phone so cant receive any on phone australia

  • Harold Cruz

    Everything is working except for games. It says “Error, Cannot connect to wifi. Go back.” I use cellular connection and can use every feature except this. This happened after i updated the messenger app. I tried to uninstall, clear cache and data but the same thing still happens.

  • Pamela H

    Can’t open messenger say no connection. Check internet connection try again. I have internet. That’s not the problem. It was working yesterday morning. I sent pictures and short videos to my sister.since last night I can’t get it to open. I even uninstalled then installed it again just 30 minutes ago. ??

  • Alexandra Meade

    Does anybody know how to fix messenger when i have perfect signal, but I can not see messages. I can receive calls, still. I’ve tried clearing my browsing history, messengers cache, uninstalling it and reinstalling it and trying to open it from Google chrome first. I need help or I’m just going to close my account.

  • Sierra

    Does anybody know how to fix messenger I can not see messages at all I’ve tried uninstalling it and reinstalling it and it is still the same thing that is happening.

  • Maddy Jeanette

    So im using messanger and the unfortunately messanger has stopped pop up I click report it closes and report it, I click ok it goes away messanger stay open, but everytime I ttry to rext it pops up again I click ok it closes and repeat unless press report.

  • Ени Прифти

    every time someone calls me and I accept the call on messenger it says: call failed ,, dont know what to do I’m going crazy over here, Facebook not helping us , hope this issue ends soon

  • Laurentiu Georgian

    Same problem bere. Did you solve this problem?

  • Knopsnyder-Merrbach Peggy

    when i send a message it takes hours to send or sometimes days and my calls won’t connect at all.

  • Knopsnyder-Merrbach Peggy

    Any suggestions?

  • Marilyn Crisp

    Not connecting with messenger on mobile phone

  • Vince Spence

    my phone isnt connecting on messenger

  • Amanda Sitton

    My iPhone 7 plus can not load Conversations

  • Dottie Hayes

    Messenger screen black and everything else connected to FB is fine. What’s going on?

  • Andre Santos

    Hi guys, my facebook account can’t load messages since thursday. I can send messages to whoever but the messages won’t load on my screen, can’t see any conversation from anyone. I’ve done all the procedures:
    Computer:
    – Clean history and cache.
    – Log out log in, in different computers.
    Cellphone:
    – Log out log in
    – reinstall all apps
    – update software
    I’ve also sent messages to the facebook support but it seems to be pointless since no one responds and there’s no response on the internet aswell.
    Please help,
    Thanks.

  • Lulu Flores

    Hey , im trying to text my bf on messenger but suddenly only 2 messeges delivired and when i tried calling it wouldnt ring and i started sending him messeges but it wouldnt deliver it would only say send and now my messenger says it dosent work and it goes away . Is it my wifi ? Or my phone ? Or is something going on with messenger ??? I need help ASAP

  • Maddy Jeanette

    Mine just stopped after about a hour or so. Sometimes it does that and you can’t do anything but wait

  • Sparkinman

    keeps shutting down, Utah

  • cherilyn saxen

    My messenger will not stay connected it connects for five seconds and shuts off been going on all day how do I fix I need this app

  • cherilyn saxen

    Did you find a fix because I m having same issue

  • cherilyn saxen

    Did you fix it and if so how because I am going though same issue now

  • cherilyn saxen

    Did you end up finding a fix because I am having same issue

  • Jessie Gouin

    My messenger app wont connect to wifi or data unlesz i open my app. When i open the app says in red on a top bar “not connected”…then goes orangeand says connecting. Then green and then all my SMS and fb messages that were never read yet…..all come in at the same time even though sent at different times. I didnt have a lapse in service or wifi. What is happening. Only started about a week ago. Very annoying not getting notifications on my messages on time. Inconveniencent and stupid

  • cat

    messenger has been saying I haven’t got people as contacts when I call them Idk what to do need help

  • Naz

    I have not been able to receive or make calls from messenger in days

  • Huzaifa Ejaz

    My messenger app wont connect to wifi or data unlesz i open my app. When i open the app says in red on a top bar “not connected”…then goes orangeand says connecting. Then green and then all my SMS and fb messages that were never read yet…..all come in at the same time even though sent at different times. I didnt have a lapse in service or wifi. What is happening. Only started about a week ago. Very annoying not getting notifications on my messages on time. Inconveniencent and stupid

  • Daniel Cordosi

    I had Messenger for a while, but when I found so much stuff from people and companies I never heard of, I called my provider and they helped me get rid of it.

  • MClayton

    I tried to make calls from messenger and the app won’t let me. HOWEVER, on a different phone WITHOUT the most recent update, I can make calls.

  • Kaity Colby

    Did this get resolved for you? It’s happening to me right now and I’m not sure how to fix it.

  • Kaye Beebe

    Messenger been down for 5 days now in U.K
    I get a red bar saying ‘cannot load conversations ‘
    I’ve reported it a few times and heard nothing back! Not happy!

  • Venice

    I’m connected to the wifi and I’m pretty sure it’s a strong wifi but, when I open my messenger to check my groupmates’ messages, there’s that orange bar above that says either “Waiting for Network” or “Connecting…”. I have been waiting for more than 2 hours now for that connection. I can assure that I have wifi because I can still connect to google and other websites, even Facebook. WHAT THE HELL IS HAPPENING.

  • Karen Ptak Jonin

    I’m having the same problem. Everyone I know isn’t having the same problem. Their messenger works fine

  • Suzette Gay Guarin Inso

    I can’t use my messenger through mobile data. It’s so annoying. Messenger is free, right? So why can’t I connect using mobile data? I need to go to my workplace just to see the messages using Wifi. Please help. It’s been a month already. I can still connect to facebok. I need help.

  • David

    My fb messenger home page just keeps spinning i tried uninstalling and reinstalling but still won’t work it’s been 3 weeks.

  • Lisa Sydney

    The connection bar keeps on jumping in and out when I open up the messenger app, and it doesn’t seem to be able to stay connected! 🙁

  • Lisa Sydney

    Actually it’s OK now. I discovered there were some security issues that caused the problem.

  • Mike Eaton

    it ends the cals and hangs up

  • Mike Eaton

    and the person isnt hning up after that it says connection lost

  • sarah

    Same problem for 2 days now

  • Geraldine Benders

    Facebook Messenger App is glitching way too much. I can’t text without the app lagging then telling me that it stops responding. Please fix this.
    St. maarten, Dutch Caribbean

  • Tyron D Lachica

    cant load conversation error after the update in my iphone7plus ios 10.3.3

  • Tina Keller

    I have reinstalled twice and messenger still won’t load. Is there a fix?

  • Just’Us Angel

    Mine does that too, it’s been like a month.

  • Just’Us Angel

    My Facebook messenger just has a blue circle that spins and will not load conversations. I can’t get notifications, this has been happening since last month. Can someone explain it to me?

  • Jane

    My messanger keeps telling me everytime I try and send a picture that “this app no longer supports messaging. To continue to send and receive messages, please update [my] app to a new version or use the mobile web version of Facebook” – the thing is there are no updates and when I uninstalled it and reinstalled it still continues to give me this message. Text based messages have no problem though? When I tap the picture to learn why it says I “can’t reply to this conversation” even if it’s a 1:1 convo.

    (I’m in Central Arkansas of the United States)

  • Betsy

    Same thing going on with me(GA) and my sister (Germany). We were sending pictures all day yesterday; today? Nothing.

  • Jim McElhinney

    I’m having exactly the same problem! But it’s only with photos I try to send from my Photo Gallery. I can send photos directly from the web, or facebook with no problem, text only message work fine too! What gives?

  • Thomas M Soderberg

    I am having trouble calling with my desk top computer I hear no ring, no problem with my cell phone does anyone have the same problem

  • Scot Hartley

    Go to settings click on messenger go down to cellular data and turn it on apparently when it updated the last time it automatically turns off data for messenger

  • Just’Us Angel

    That has been happening to me. I tried everything, nothing works.

  • Vuochlang Chang

    I’m having problem with calling anyone on messenger right now. My network is okay and I can received calls from other. But the problem is I can’t call to them, every time I’m calling them it’s just show as ( contacting ) then a few seconds later, it failed. And at the other side, that person didn’t receive my call but pop up the nortification directly as that they missed a call from me. Why?! Whats wrong with my messenger? Can anybody helps me?

  • Ivy Wynn McMahon

    I updated Facebook on my android and now I don’t see messenger anymore?

  • Niki CAp

    I have updated FB messenger on my iphone 6S and can’t sign out off it.. Before, I used to click on the “people” button and I’d have the option to be active or not. And now, when I click on it, I only have the message requests and scan option. I can’t sign out anymore. Does anybody know how to log off the new version of messenger ?.. Thanks 🙂

  • HLM

    Exact same thing is happening to me tonight. Had no problems before, but now I cant make a video call at all on either my PC or phone. I can receive a video call though. What is going on? How can this be fixed?

  • KenJie Tao

    After i install the iOs 11 then i go to Facebook Messenger then i call my friend but it keeps on call failed even if they call it keeps on call failed..My network is okay and wifi connection okay too. I already re-install my messenger many times but it still the same and i already reset and erase my data but it still the same.. Can anyone help me if how to resolve it? Hope that Apple will see all of our problems..

  • Nicole Antoinette

    Getting an error messaging saying the call is not supported. Is anyone else having this problem?

  • Finny

    My Messenger keeps cutting out after a few seconds? Help!!!

  • Colleen Sheridan

    Me too

  • Vicky Richard

    My messenger keeps shutting down seconds after I go on what is happening

  • Tyanna Alexandria Cox

    I keep clicking on messenger and it just flashes then goes back to home screen!!! Help!!

  • kryptonstarchild

    Same thing keeps happening to me

  • Richard Kolbell

    Me too

  • flyguyrceric

    Messenger crashes to home screen after a few seconds

  • Wolfe McGill

    messenger crashing and going back to home screen.Im in nz at sea ,,,,help

  • Kelly

    I have an Iphone 5s and messenger just started crashing about 30 mins ago. Opens then goes right back to home screen. I uninstalled and reinstalled and turned my device all the way off. Still doing it! What should I do

  • Donna L Dietrich Dohm

    Mine too

  • Ashantea

    Mine too

  • Annie Côté-Murray

    Same problem here !

  • Janet Kelley

    Mine is doing the same. I shut off my phone and turned it back on. Deleted and reinstalled messenger. Still doing it.

  • Meagan K Warncke

    Same. Also tried upgrading to iOS 11 with no success.

  • Kate Collins Ryan

    Mine is doing it and I need it I don’t have unlimited data

  • Kelly

    My daughter suggested I check and see what Version IOS I have…she just updated hers to the 11 so I am too as well hoping that will make messenger work better.

  • Kelly

    If this keeps up I will be contacting Apple….I am getting really aggravated

  • Teresa Neff

    Me too, my IPhone 6s Facebook messenger is not working,
    I click on the messenger app, and it goes to messenger screen I see there are messages and I try and click on the message a
    And it goes black and then to home screen

  • Karen Berg Werther

    Same problem here with my iPhone 6s — messenger opens and then closes within seconds.

  • Caramel colored Filipino

    I’m glad it’s not just me! I thought I picked a virus!

  • Karen Berg Werther

    Yes, exactly what my 6s is doing now. Any solutions anywhere? Haven’t seen anything posted.

  • Angela Williams

    My iPhone 6 FB Messenger app is also crashing. It started around 6:30pm central time.

  • Jazmen

    I click on the app Messenger and it’ll stay on for like 2minutes then the whole screen turns black and i’m right back on my home screen.

  • Jazmen

    Mines too and i have the same phone

  • Jazmen

    Are they going to fix this any time soon??

  • Corena

    Same here

  • Steve Masi

    Do they even know or care?

  • Michele

    My 6s is doing the same

  • Ian McPherson

    Mine loads and then goes black screen and kicks me out of it

  • Caryn Tinder

    Yep, mine’s doing the same as Ian’s. Also there are people in my feed complaining of the same thing.

  • Teresa Neff

    I haven’t seen any fixes.
    There are some on fb complaining about it too.
    People have contacted fb about it, and no response. It has to be Apple, looks to be iPhones

  • Kelly

    Ok everyone….this is what I ended up doing. After updating my software and let the phone do it’s thing. I tried messenger one more time. Didn’t work. So just uninstalled again for the 3rd time and I actually had luck. Maybe so many was trying at the same time. Crazy technology sometimes. Good luck!

  • Sharni

    No it only work after you uninstall it and install it then after you go off it won’t work

  • Dave Spieler

    I am having Problems too with my Facebook Messenger TONIGHT, It Keeps Kicking me Out and I do have a Verizon Wireless IPhone 7. Can you Please Fix it late TONIGHT or Tommorrow Morning

  • Kokiri

    Messenger keeps shutting down using iPhone. Started this morning in the middle of discussion. Rebooted phone 3 times DIDNT WORK. Updated app DIDNT WORK. Deleted app and downloaded app again from App Store DIDNT WORK. lodged an issue through FB support NOTHING. What the hell next ??? Pray perhaps

  • Kelly

    was hoping it would help. Mine is working now. I had to update my software 1st to IOS 11 then I uninstalled messenger 2 more times and reinstalled.

  • Karen Berg Werther

    I uninstalled Facebook messenger and reinstalled and it fixed the problem. The app is working fine now.

  • Steve Masi

    so let me ask another question about messenger, is anyone having problems with zooming in on pictures and the program crashing? I noticed this just started to happen also

  • Angela Williams

    I fixed my FB Messenger app!!
    1. Delete the Messenger App
    2. Open the main FB App, then go to:
    Settings -> Account Settings -> Security and Login -> Logout of all the places you are logged in
    3. Restart your phone
    4. Reinstall Messenger App & Log back in
    Ta-da!

  • Angela Williams

    I fixed my FB Messenger app!!
    1. Delete the Messenger App
    2. Open the main FB App, then go to:
    Settings -> Account Settings -> Security and Login -> Logout of all the places you are logged in
    3. Restart your phone
    4. Reinstall Messenger App & Log back in

  • Angela Williams

    I fixed my App!

    1. Delete the Messenger App
    2. Open the main FB App, then go to:
    Settings -> Account Settings -> Security and Login -> Logout of all the places you are logged in
    3. Restart your phone
    4. Reinstall Messenger App & Log back in

  • cantsay

    I’m relieved to see I am not the only one with this problem. It’s annoying AF. On the phone and Messenger App It keeps saying “waiting to connect” and “connecting”. Then after it does you can’t see what the message says other than (so and so) sent you a message! I’m afraid to delete the apps because I don’t want to lose saved messages.

  • Kelly

    Mine lasted 4 hours total. I think way too many people are trying to do it all at once and that may have something to do with it. Deleting the app will not erase saved messages. You will still have the messages on it.

  • Karis Booth

    Mine doing the same thing. People are saying to uninstall and reinstall but will yiu lose message history?

  • Meagan

    Doesn’t that delete your messenger data as well?

  • Angela Williams

    No, it follows your login info (FB login). Just like you can view your messages on a computer even without the Messenger App.

  • Angela Williams

    Did y’all see my comment in the feed below. It worked for me

  • Angela Williams

    No. The messages stay with your FB login.

  • Angela Williams

    You also have to logout of all the places you are logged in on FB (FB Acct settings, Security & Login, then logout all

  • debvos

    That is what is happening to me and my Ipad4 is less than 2 months old. I want to message my grand daughter at college that is why I bought this pad. Can anyone help me, in simple lay terms?

  • Jeffrey OBrien

    dont do anything wait it will settle

  • Tan

    Worked for me finally after trying all the solutions..
    SOLUTION: whatever @angelafreemanwilliams:disqus is saying.. follow it ( you wont lose any facebook data.. dont worry).. Thanks a ton !!

  • Susan Hill

    Using Messenger dot com on my computer, the page loads and I see all my messages, but it doesn’t refresh automatically (if I refresh the page, I see new messages). Also, ALL of my archived conversations have returned going back years. I have cleared cookies, tried Chrome and Firefox, rebooted, no luck. Working fine on my mobile devices.

  • Nancy Staigle

    Gifs aren’t loading

  • Treliazz Eliazz

    I having trouble with messeger, because I can’t call my best friend. She does have signal, and she was connected, but I can’t voice call her.

  • Jules Pecaña

    Why does my free messenger in my phone won’t work??? Our sim here in Philippines has free data and it’s not working on my android?

  • alicia

    mines not working im from nsw australia

  • Yngwienichi

    My messages won’t load. Im in Philippines

  • asdkopl

    iPhone 5s and the messenger app isn’t working. All messages won’t load, the only thing i am able to see is who is active. To view messages i have to search a name, but other than that I can not see my messages whatsoever

  • Corinne Clarke

    My messenger will not make audio or video calls. This started after last update about 24 hours ago.

  • Nancy Slack

    Get it back up or I cancel!

  • Olivia

    Voice calls will connect but video will not. Not my connection or the other parties. We both reset routers, restarted browsers and everything

  • tmg

    I want to talk to someone in the US from UK but keep getting connected through the video link not the phone link. Have uninstalled and reinstalled Messenger, and even done a full restore on my phone. Nothing makes a difference. HELP!!

  • tmg

    I want to talk to someone in the US but keep getting connected through the video link not the phone link. Have uninstalled and reinstalled Messenger, and even done a full restore on my phone. Nothing makes a difference. HELP!!

  • Eddie

    Can someone clarify my question. While having conversation in Messenger the other party paused for a long time.The status shows active now. Could it be network issues or the other party having a conversation on another account. Thank you.

  • Diane Schmidt

    I have been trying to message my boyfriend in the Dominican Republic the last 4 days and none of the messages are going through on either end. Whays up???

  • Tamsharleycat

    Yeah haven’t been able to here all week either in US central time what gives? It’s nice that they send us notifications on issues NOT!

  • Muhammad Saqib

    My facebook messenger is not working right now.its showing couldnt connected now.i m right now in UAE abu dhabi.i dont know whats the reason.

  • Lara

    Is Facebook Messenger down right now or something? Not able to function my app up on my iPhone.

  • Lara

    Facebook Messenger is not working for me…

  • Billy

    I am in the same boat as Lara, not able to get my FM working at all, both online via desktop or app on phone.

  • Amy

    Still not working dec 7

  • Diane Schmidt

    Still having problems with Facebook Messenger now on my computer and my phone. Before it was just my cell phone. My boyfriend messaged me about 15 minutes ago and when I check his status it says he’s been he was online 9 hours ago. How the hell am I supposed to know when he’s online or when he’s not online? This is frustrating as hell

  • Diane Schmidt

    Outside of Pittsburgh Pennsylvania

  • Celia Whiteside

    Problem with Facebook Messenger on my PC. Fault is intermittent, the chat is sometimes working, then disconnects and will not reconnect. I am in the UK

  • Kady

    problem with facebook messenger on my phone. Messages won’t upload and it switches from trying to connect to connected several times in a few seconds, every few seconds. I didn’t have this problem before i updated it although it was quite glitchy. Am in Australia

  • Joan Whitmore

    I am unable to send picture on messenger on my mac computer.

  • Elizabeth

    when I type in the chat box my words merge to the right and I can’t see what I wrote, then when I click on the left side bar on messenger it won’t allow me to get into the messenger conversation box, all it ways is could not display conversation list.

  • Maxenne Mercadejas

    whenever i try to call or receive a call, it crashes and says “unfortunately messenger has stop”

  • Debbie

    When I try to send a voice memo to messenger I get an error message that says can’t connect check connections. This started happening last night

  • avocado man

    Same here, hope somebody’s got a fix for that

  • Jeb

    Same here! The last week or so I have not been able to send voice memos.

  • Stray Wolf

    I’ve got the same problem. Did anyone figure out a fix?

  • Mj

    Been 2 weeks now. When I try to send a voice memo to messenger I get an error message that says can’t connect check connections. But got 20mbps. Pls help

  • Terry Larkin

    My email tells me that a Facebook Message has been sent to me.
    When I try to open it, it tells me that “messenger is not responding”. So what is the problem. Should I unsubscribe to Facebook and start over from scratch?

  • Jessica Johnson

    Messages won’t load on desktop; fine on android

  • Nancy Marble Heard

    I get junk advertisements on iPad2 or iPhone SE when I try to send a message from Facebook. 02/02/2018. This stinks… works on computer.

  • Wanda Jones

    Okay they do have a support number
    +1 833 663 66OO dial them and get yourself helped

  • sheila mae culi

    why my messenger cant contact to the person i want to call but if i call other i can easily connected,is it my network problem or phone problem or maybe the messenger apps problem…hope i can get answer to my problem

  • Ron Jensen

    Facebook Messenger stating Weak Connection when using an unsaturated no one on it 100 megabit connection?

  • Jennifer Parkinson

    On my old I pad, in the Facebook messenger app. It would and still does open up the link to the video or photo my friends send me. But on my I pad pro I’ll click on the photo and it says cant connect! Sorry this link doesn’t seem to be working. Retry. I do and get the same. On my old iPad it opens. No problem. Is their a fix? I got the new iPad because the old one you can’t up grade anymore

  • Candy

    my messenger keeps cutting off each time i try to send a message on my iPhone six plus. it never use to do this. i will be typing a message and it locks up and goes back to all the apps on my iPhone. i will go back to messenger and start retyping where i left off and it does the same thing over and over. it takes me forever to type several words to send to a friend. it just started. I was wondering if it might be a problem with my iPhone and may have to upgrade to a iPhone 8 plus now.

  • Lyn Rock

    We leave input but we are not seeing when or if these issues are going to be resolved. How about it Facebook, how about some help.

  • Ian Robinson

    Hi iam on android and i get sent a lot of video clips from my partner who is on apple but they only ever play the first 3 or 4 seconds on a loop its doing my head in as we dont get to see each other much and the clips are mostly of our daughter

  • Chelaste

    Hallo ..i have a problem with my messenger at my fiance’s ipad and phone …when i video call my fiance’s i can see my fiance but my fiance cant see me it says ‘Connecting video’ ..we’ve already try uninstall and reinstalled the apps but is the same issues and we’ve try to hard reset the ipad and the phone is still the same ..how can it be like that …please help me please ..

  • Phoenix della Mare

    Since the most recent OS update, my Messenger app keeps repeatedly disconnecting for me. Shutting down every program seems to help, but it’s not reliable and it’s frustrating to have to repeatedly do so.

  • Peggy Nelson

    I talked to my son ,I’m in Alabama,He’s in the Philippines,I could see him like we were face to face but my video of m quit working about 3 weeks ago,I usually go through Facebook,it’s faster.I have an Amazon Fire Tablet.Everything else works great but messenger is very slow connecting.

  • Barbara Thompson

    I have a windows phone and my messenger won’t open

  • imlottolady531

    When people send me a photo in FB messenger, I’m the only one that gets a message that says “can’t onnect. I’m sorry, this link doesn’t seem to be working”. How can I correct this.

  • Barb

    Is there any way to fix this problem. I cleaned my cache, which is what they say to do… but still not working. I use my computer not phone…

  • Jennifer Anderson

    I use to be able to send a news article that I found goggling to a friend in Messenger but now I get a read alert that says not authorized. I just heard Mark Zuckerberg wants our bank information. FB couldn’t secure anything in the past and I’m still getting fake friends requests and they refuse to address those! They just don’t want to talk about those? They had better not let them have our banking info with Zuckerberg’s head up his ass history!

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