Frontier Internet outage

Are you experiencing a Frontier Internet outage? Frontier Communications offers services such as Internet, digital TV and home phone, but the main service that encounters the most problems surround its Internet. Its broadband is used is 27 states and uses both fiber and DSL technology, which is branded as FiOS.

Frontier Internet outage

If you are a customer and experiencing a Frontier Internet outage, having issues with Frontier email login then list them here. You might even be having issues with the Frontier website not working again or even the Internet speed is just slow, share with the community what is / isn’t happening for you.

Frontier is the 5th largest DSL provider and the 6th local exchange carrier in the United States. Tell us what you know on our Frontier Communications service status page, share with the community what problems you are having.

Frontier status reports for Friday 28th of October 2016

To find out if Frontier is down right now, see reports below.

Problems with Frontier? Share issues with Is Down Right Now readers:

  • Tam

    The Frontier internet is not high speed at all, its so slow i could actually deliver a letter quicker.

  • Jamie

    Frontier Internet is still down in Portland for me.

  • Lizzie

    I cannot even do my homework because my Internet doesn’t work.

  • Bob

    Internet! what blooming internet, i cannot open anything online so guessing service is down again.

  • Kelly

    Internet is down in Marysville Wa.

  • Mason

    Internet down in Illinois, yesterday and today.

  • Brandon

    Frontier Internet was not working in Ohio yesterday, seems to be up and running now but very very slow.

  • Rose

    I need my internet so i can play my PS4 games, come on Frontier sort it out please.

  • Doug

    Internet is down here in Woodburn in please fix it because i pay a monthly bill for my service.

  • Ado

    I am in Illinois and there seems to be a Frontier Internet outage, on ff then on back on and now off again.

  • Rhonda

    My Internet went down in Oregon, been offline for about 20 minutes now.

  • Terri

    According to Frontier, there are about 4,200 customers without internet due to possible cut fiber line and there is no resolution of when it will be repaired. They did say it is usually a same-day repair.

  • Sach

    I have no phone service or wifi in Ohio. I need this service because i run my business from home and without it im dead in the water so to speak.

  • Bobbie

    Frontier server issue apparently, which is not good because i have not been told i have to go to the office to work. I was working from home today because my wife is sick this week and i said i would work from home to look after baby. But my boss is right i have to come into the office as my work is very important it gets finished and closed today. Sorry wife.

  • Blue

    Internet is down and out in 97006, whats wrong?

  • Grady

    In West Virginia Frontier just doesn’t work. They don’t have FiOS in West Virginia, and the regular internet is absolutely horrible. The only other option is Comcast, which is much too expensive. I’m in an internet crisis.

  • Denise

    98012 without phone and Internet for 6 days. Have called in every day. Still no service.


    14803 zip code, State Route 21, Between Alfred Station and Andover has no Frontier service.

  • Sandy Poindexter Sommer

    06801-bethel CT. Internet keeps kicking us off yesterday and today. 45 min wait time when you call. Why don’t they send out a bulletin telling customers what is happening?

  • Kathleen Davis

    No Internet all day. Can’t do my homework, BSN online with deadlines, and I can’t enter my work, as we do computer charting. I don’t have the option of going to the office, as it is 2 hours away, or going to the campus, because it’s even farther away. Come on Frontier, fix it quick or I’ll have to change my service.

  • ConMoose

    98012 as well. It’s been spotty for days. No answers.

  • Thierry Clicot

    and Poor FiOS in Edmonds,WA–Service person tells me “WE *HOPE* TO FIX
    IT BY THE 24th—WHAT!! THE 24th OF SEPT!!!! —WOW–JUST WOW@@@@@ WHAT

  • Verp

    Moscow Idaho. My internet cuts out for up to 20 minutes two or three times a day for the last few weeks. It was quite dependable for the first couple of years.

  • Bryan

    Genesee, ID. Internet cuts out 20+ times a day, every day. It has been doing this for months, why can this company not fix these issues?

  • future comcast customer

    Frontier internet has been down at my house in fort wayne Indiana for almost 36 hours now. I’ll be calling to cancel my service if it isn’t working when I wake up tomorrow.

  • Sean Cox

    Tuscola IL. no frontier internet for 15 hours

  • pretty6894

    Internet down Rochester my 14619

  • Moody

    Internet down in elko nv

  • wish we had more options

    No internet in Thornton IA. 2nd time in 2 weeks. Very discouraging.

  • Frontier is garbage

    Very terrible internet quality in Portland, OR.

  • TomF

    Internet down for 7 hours and counting in Edmonds WA, north of Seattle. Latest in a series of sudden major outages this year. Terrible ISP.

  • Rick M

    DSL out since Oct 19. Still out @2pm Oct 20. Fish Lake Indiana

  • simtimpson

    Fiber is out right now in Mount Vernon, WA 98274. Was working and went out at about 0015.

  • marcin

    Oct29 2pm red light tried all called and got hung up on before a real person answered

  • Samantha Kenney

    Nov 2nd west virginia internet down since yesterday

  • erica eaves

    Internet has dropped out with red light on modem about 20 times since 6:30pm have to turn it off and back everytime been dealing with this for months west virginia

  • johnrf

    My internet was down all weekend. Finally was back when I got home from work Monday, 11/9. What really bugs me is that as it was getting worse, no tv but very slow browser, I connected with their tech dept. They NEVER tell you they’re having problems, they always pretend its you. I did 3 chats. First one I guess I got disconnected after restarting the router. Second one the tech said I had to be wired to the computer so I disconnected while I found a wire, the wire the installer told me not to use anymore since we got wifi. Third time the tech insisted I had to restart the modem again. Told her I had done that several times, at least 10 times, why again. Nope, had to do it again. Then she wanted me to do a ping. Told her I had already done that and told her the results, .12 and .26. Sorry, you’ll have to do it again. Did it again, reported the results, and sat for 20 minutes before I got a message that I had been disconnected again. So they waste your time and never mention that they’re having problems. And how many times can I restart the router before we all know that’s not the problem? They waste your time and pretend there’s something wrong with your computer, laptop, kindle, iPhone, roku, etc. Liars!

    Guess what? Tomorrow rcn cable is coming to install internet service and Frontier can go to hell.

  • TboneSwatta

    You must have just gotten stuck with a tech support rep that didn’t know a whole lot. One of the ones who just follows the checklist and transfers you if nothing works. I just got off the phone with a guy who sounded knowledgeable. He was able to answer some of my more technical questions and after I confirmed everything on my end was tip top he checked to see if there were any outages in my area. Sure enough there was and he let me know. I’m still goin to switch ISPs because I’ve had other annoying little issues but their customer service isn’t god awful across the board.

  • johnrf

    You’re right about the checklist. Usually that seems to be all they have. Restart, restart and then let’s try again. My new internet provider so far is much more reliable and hopefully I won’t have to call customer service.

  • Monica

    So how long does frontier intend to be out of service in marysville this time? I’ve not seen one single frontier truck all day, yet I’ve seen Comcast everywhere…what’s up frontier?

  • ksur yrogerg

    Down in Brazil IN since 11/19. Getting all kinds of stories from Frontier people. At least they are admitting it’s their fault. Wonderful how long it would be down if their executives were affected?

  • mdc

    Problems with internet since last weeks snowstorm.

  • Andy Blythe

    Internet is down since yesterday. Frontier has been working on installing fiber for months. This is Westfield, Indiana 46074.

  • Art

    My frontier Internet not working Pennsylvania

  • Tom Accuosti

    Central Conn. Down since early this morning.

  • Manda

    Tishomingo Mississippi been down for months

  • Manda

    Been out for months sick of it. They need to let at& my have them. No good company. Couldn’t find the self out of a box. Tech support says they can’t fix it because it’s secret.

  • pattib

    Internet down since early morning December 26th. If we could just get an estimate of what day, month or year it will be up and running again, it would be a big help. No communications with customers at all.

  • Juanda Howe

    Landline is down, Merrill Wisconsin.


    TV & internet all out in. Connecticutb

  • glenn Smith

    I have four tvs in my home, right now two are working, two have that spinning wheel of death in the lower right side of the screen, frontier from the start of their takeover from Att has been a disaster from the start…

  • Mike

    Down in wi 53011

  • Angel

    Waterbury CT tv and Internet down since last night

  • tobias

    53073 down internet down down

  • Elizabeth B. Charles

    Internet has never worked right in my household, or my neighbors, who also have Frontier. If there was a blog, or Facebook page, we would see unreliable Frontier really is.

  • Raven Melonai

    Out in 98271 for at least the past hour!

  • Nancy Miller

    Internet down since March 17 in 17061 (PA) – getting sick of this

  • dewaltcr

    YES!!! Have internet, but lost TV about an hour ago. On phone with technician…no help whatsoever!!! Beyond pissed.

  • Jody Wissing

    Frontier is awful. As soon as they took over, my internet went down and it’s been 2 days. The techs take you through all the troubleshooting, THEN they tell you there’s an outage?? I’m beyond angry.

  • Florida Fios Fiasco

    Internet out for 5 days. Must be really bad now. Got cut off is a twice this morning when calling for an update. First day I called Frontier rep to say internet not working. She told me I’d have to go online and set up a Frontier account!
    What I don’t understand is why there is no communication from Frontier. Do they have a public relations department? The lack of meaningful information from F is like throwing has on a fire. Hey Frontier, it really would help if you would give us an honest statement as to what is going on and what you are doing to fix the problem.

  • Melissa

    Landline and Internet/wireless down 7 days. Had 4 repair appointments scheduled but all 4 were no shows. No one called me to cancel or reschedule. I had to call CSR or Chat line each time to reschedule. Trouble ticket status online has not updated in 7 days. Still no service, no answers and no help. But my bill for $229.00 arrived promptly! At least ONE thing works at Frontier…the billing department! In this case, I am Definitely NOT getting what I pay for.

  • Tammy


  • Jerry Todd

    Internet down for 2 days in Cornelius Oregon

  • Mark

    April 1st Frontier took over. On April 9th my mothers phone went dead. I called Frontier to report her outage while on the phone with them for 2 hrs mine went dead. I lost my voice to cancer and have trouble speaking. I have been hung up on or have been told that my connection is bad and to call back. This is by people who’s accents are so strong I have trouble understanding them. Every day I have spent 2 or more hrs on my cell phone or on their chat line. After 15 days now I and my 80 yr old mother who has a medical alert system(that doesn’t work without phone service) still do not have phone service. It sure was great when Frontier moved to Florida!

  • Bob Grumbine

    This is now day 24 of failure to provide the Internet connectivity for which they are billing me. I was looking for information on whether this is an intentional fraudulent billing scheme or some identifiable “technological” problem with their ability to provide the Internet service.

  • Bob Grumbine

    Now Day 25 of failure to provide the Internet connectivity for which they have billed me. Along with more than two thirds of the “internet” billing, far over 90% of the “voice line” service has been nothing but having to call Frontier and waste hours of my life reporting the outage that they never correct. Not even any information on what’s actually wrong, only one technician who did show up and verified there was nothing wrong with my modem nor at my service address. Especially no information on “when” (if ever) they might get the problem(s) solved, only an insistence that I pay the bill for services NOT PROVIDED with a mere “pending approval” partial credit for the fraudulent billings already inflicted. Preliminary complaint filed with FCC.

  • lynnann50

    Intermittent DSL this morning…some sites come up..many just don’t. Happening past few days. Router says everything is just fine…..interwebs say otherwise.

  • ashley redden

    if you don’t mind me asking where r u located? trying to find out if its the same b.s. here

  • kate6667

    Horrible product service and customer service is ridiculous! Really? You need my account number and PIN to tell me if you have a service outage in an area? Then they say there is no outage yet everyone else in the area is having the same problem. Can’t wait to switch providers.

  • Dee Jones

    Internet down for me in Cerritos Ca since 5/4 am. No channel guide or search function on the DVR.

  • CatoTheEldest

    Internet down 12 days now. Told would be up on 5/3 … not. Now telling me there’s no specific date for getting the line hot again. Elevated the service ticket to the network level. It’s not in my house, it’s in the distribution hub. North Texas locale.

  • Sue

    Live in Beaverton or has been off and on for 3 days they are no help

  • Jean

    Internet has been out for 24 hours now. Beaverton, Oregon.

  • MiUser

    South east Michigan is out as well

  • Kelly

    Southern WV, internet has been out for 3 days now.

  • Teresa

    We are in Palm Harbor FLorida, our entire computer system is down. Is Frotier to blame today again?

  • Sg

    In NC internet down since May 11. Tech cannot fix. Troubleshooting no help now they say they must send technician out and I must be there! Why? Phone works. It will now be June before it can be fixed!

  • Becky

    Today is May 24th and I have had no Internet since May 23rd, so you can guess my dismay with the service.

  • Clarissa

    No internet in Fort Wayne, why is there and outage right now?

  • Grace

    Frontier Internet is also down in Elkhart.

  • Linda Cook

    Kicked off the internet twice had to reboot my set top box 4 times in 2 weeks. Price raised $34 a month. Have 13 Hispanic channels. No one speaks Spanish. I don’t want HBO. I have Netflix no other viewers here. I never ok’d the upgrade. I had years of good service with Verizon, but not since Frontier took over..I am about to go to another provider. Plus I was charged in advance for my payment! Looking at another provider. Also the wait on the phone to get help is awful! Dropped 3 times… California is very angry.

  • Motyesam

    System was down for 2 weeks… No phone no internet… Spent hours on my cell phone trying to ge it resolved- got disconnected 4 times, got transferred to people but they dropped the call and never called me back… Tired of retelling my issue every time I call. Getting different information each time I call, tired of them trying to trouble shoot over phone every time I call. Finally a rep came and stayed 8 hours to repair the system … Got a rep after I called a higher up in the company… He too the extra step, did everything he could to resolve issue including replacing a router and the connection box outside. System was up for two weeks now both systems are down again since May 30… Getting frustrated and loosing patience !!! Called my tech guy and he is coming out again to help… My kids can’t do school work, my husband can’t work at home my cell phone data is off the charts UGH!!!!!

  • Mike Dunlap

    Near peoria il. No Internet. Have rebooted the modem a dozen times no luck
    Called the 888 troubling and all I get is a busy signal . Going to have to see what else is available in my area.

  • rcarol

    In Tampa, Florida. Internet went down on May 31. Spoke four different times on the phone, they each put me thru the motions of resetting the router, disconnecting the ONT and reconnectING it. One gave me a service ticket number for a tech to come out. No one showed that day. Placed fifth call and was told the problem was with Frontier and no need for a tech. My job requires me to work from home, so during that period of outage I lost $1,000 in wages. Then a tech showed up last Sunday, spent 5 hours trying everything to get reconnected including putting in a new router. He was on the phone with other techs, only to learn that the problem is with their huge Gateway system. Finally got the Internet connected, then it crashed again in 2 hrs. Still down!

  • rcarol

    Same here, I keep adding more data to my mobile phone and it’s costing me a fortune.

  • rcarol

    Yes, Frontier’s massive Gateway system can’t handle the 3 million Verizon customers who were all switched the same day. This was told to me by the tech who spent 5 hours at my house today trying everything to reconnect the internet. It worked for 2 hours and crashed again for good. Been down since May 31. I just lost my remote recruiting job because of it.

  • Tim

    Not working fully in our office and with many of our clients in southern California! VoIP services previously setup and working right have gone out during this transition from Verizon to Frontier. We are a small IT service Co. and cannot have this going on!! It’s hurting us and our customers’ businesses. We use ScreenConnect to remote onto our clients computers to work on them. Since yesterday and still today so far we have not been able to use Screen Connct!!

  • Maggie

    Since December 2015 our neighborhood Frontier internet has gone from bad to worse. We have lost internet or had download speeds less than 0.50 so many times that I’ve lost count. It’s gotten to the point where you don’t want to waste 45 minutes to 1.5 hours on the phone to go over things that you already have done (i.e., checked speed, turned modem off and on, etc.). All you want is for them to issue a damn ticket and fix it. No more apologies and don’t worry’s, just fix it. Our local service people say that the lines are “old” and that we will and then won’t get fiber optics out here. We all rely heavily on internet for our business and school work and I’ve lost rental income because people don’t want to rent a room where there is no reliable internet. We are only 3 miles out of the town of McFarland, WI and there already are fiber optics cables running to the local cell tower only feet from our road. I’ve complained to the FTC. Don’t know what else to do. There is no other provider and we have too many trees to get satellite.

  • Tennille J Kalitta

    Frontier is down across the entire US, but they are sending messages to all their customers on Twitter telling them to restart their modems over and over. This is ridiculous. What am I paying for? Nothing!

  • Matthew Williams

    FIOS TV is down in the Tampa bay area. Frontier support is useless, saying the problem is at my location, then offering to send out a tech in a few days. This is totally unacceptable. Verizon never would have let this happen. If Frontier doesn’t remedy this situation fast, they will loose thousands of customers very quickly. If any of you own stock in frontier, you’re about to loose a boat load of money.

  • Fred Barnes

    TV out for almost a day now @ 33511. Frontier is the worst company OF ANY TYPE in America. They report service will be off here until NEXT MONDAY! What government agency gave Verizon permission to sell to these looney tunes?

  • Lamar Smith

    Internet was slow, then nonexistent starting two days ago. Now there is no TV. I waited thirty minutes to talk to someone yesterday who finally told me “the Internet is broken in Texas.” Unacceptable!!!

  • Ban Liberals

    Frontier EMAIL is DOWN in Venice, Florida.

    FIOS connectivity is currently OK.

    1446 hours, 7/18/16

  • Daniel O’Brien ✓ᵛᵉʳᶦᶠᶦᵉᵈ

    Tampa Bay Area is having FIOS Internet BACKBONE ISSUES not subscriber issues. Pages half load. Have to click reload. Facebook is especially bad with half the pictures not loading. Videos buffering and not playing. This has been going on since Thursday night. FIX THIS DAMMIT!

  • Mark Baird

    Internets been down since Sunday here in N Seattle, customer service says it will take 3 days to get a tech here.

  • Roz

    My internet has been out since Monday, 7/25/16 in Andrews, NC. Supposed to have tech to come over on Wed. Didn’t show up or call. Now phone is out today. Tech won’t be able to come till Tuesday. Ugggh!

  • Johnny Ruckus

    Outage near Hall Lake in Lynnwood, WA.

  • dr_eburg

    Outage in Los Angeles, CA 90024

  • Carlene Earl

    Tampa area slow loads with FIOS, raining but that should not matter with underground fiber. Been bad, then fair, then regular for weeks now.

  • David Dean

    Frontier outage in Dallas

  • Katie

    Out in Tampa area

  • SoCal

    Out in SoCal

  • Allison Foerster

    Out in Portland

  • Abe Froman

    Out in SoCal

  • JC

    Frontier communications downright sucks, I have been without internet service for three weeks, I run a business that depends on their service because there is no other provider in our area, of San Bernardino California. They are there claiming they fix the problem only to continue with no service, they claim they cannot fix it and leave us hanging until we call to complain, and they come out again and the same cycle happens..yet they’re threat to shut down our service if we don’t pay…pay for what..there is mo service. The fact that this city allows such company’s to monopolize these type of services or even do business is just cannot run a business with this company as a provider, and there is nothing we can do..this is the result of money lobbing that politicians get from these company’s that don’t work or don’t know what they’re doing.

  • C. Essrig

    C. In Tampa Here
    Frontier Phone Service has been out here for 3 days now. Luckily, our Internet and TV is working . . . so far!

  • Vc

    Out in Lutz, FL. 7 DAYS NOW

  • Hiren Naik

    No internet in Redmond WA since 2:30 pm

  • G Mccormick

    whats happening with internet today 9/21/16 almost impossible to load pages..anyone have an answer?

  • Christine Boyd

    No internet in Horseshoe Bay, Texas.

  • Lisa Jack Cleveland

    No Internet today and yesterday SUPER SLOW! Canyonville, OREGON

  • Yokijirou

    Nothing in Hillsboro right now :/

  • Ashley Postlethwait

    Speeds of .1 for the past month now no Internet at all in new martinsville wv

  • tvd0405

    Down in Dallas TX

  • Fullsoul

    Storm came through the Dallas/Ft Worth area last night. Knocked out my internet and TV. Talked to Frontier then, they said it was a known issue. Just got off the phone with them again, about 20hrs later. They now say they never received any calls about an outage, don’t have any record of ME calling last night and my issue is only with my ONT. THIS COMPANY IS THE WORST. I don’t know if I’m more pissed at Frontier for their horrible service or at Verizon for selling their service to such a low rent company.

  • Whynergal

    No Internet or phone today in lakewood california. …

  • Lanette

    No cable, Internet is fine in San Jacinto, CA

  • Dan Armstrong

    Phone has been out since Oct 21 2016, Internet DSL been mud for several days. Was told will be fixed by 8PM Oct 22, never happened!! Arlington, Washington

  • CJ

    Down in College Station TX. Began acting up around 9pm and totally gone now.

  • Star

    Frontier DSL completely down in Bryan, TX. Also Verizon 4G having very limited connectivity. I’m wondering if this is the result of a cyber war.

  • Star

    Same in Bryan TX.

  • Star

    I’m not sure how long it was down for, but DSL is back up now in Bryan, TX.