Other Services

PlayStation Vue problems

PlayStation Vue is a cool TV service that allows its users to watch movies, live TV and sports until their hearts are content as a an Internet streaming service. But from time-to-time its service does have issues when streaming, movies etc shutting down for no apparent reason and not being able to access the service full stop due to servers not working properly.

Right there on your PlayStation 3 and 4 is a better TV experience and when working in the right manner it is a very good service indeed. But customers have come forward to complain on social media networks, but now we here at Is Down Right Now USA would like for you to use this as your main PlayStation Vue community page when you have problems.

Are you having PlayStation Vue problems? If the answer is yes please do share with the community and us, please do remember to add your location and what console you are using.

PlayStation Vue status reports for Saturday 21st of September 2019

To find out if PlayStation Vue is down right now, see reports below.

Problems with PlayStation Vue? Share issues with Is Down Right Now readers:

  • Jacob

    All I keep getting is “Authentication of your PlayStation Vue account failed” why is this happening and is it happening to anyone else?

  • Perry

    I have PlayStation Vue on my PS4 and no movies are playing for me, seems like contect is not working and i have no idea why.

  • Lucy

    According to the PlayStation Service Status page they are aware of isses with Vue, there are issues on both PS3 and PS4 and users may have issues with accessing content. Basically a few channels and features not working.

  • Bruce

    This is the case I know and thank you for sharing Lucy, but its been a fair few hours now Vue services have been down. How long now do we have to wait until all content and features are back to normal?

  • Holly

    Why is it I cannot access my PlayStation Vue app on my tablet?

  • Robert slack

    My PS vue is down. Geez

  • Mike Wenzel

    PS Vue Philadelphia is down

  • Gold Brix

    Had some trouble earlier today…

  • Paul Higley

    It plays just fine for about 10 minutes then just hangs up and says I have network connections problems. If I reboot the playstation it works fine for another 10 minutes and then hang us again.

  • Gina B

    Yes, I’m having problems too in Indiana. Using Fire TV and Fire Stick, 4 TV’s, same error message claiming I’m in a differnt location. I HAVE NOT MOVED! Apparently internet providers change IP addresses each time they update their systems and it causes problems This is not good.

  • Kal

    cant access from my Fire TV Stick – shows a network connection problem [MLBAM-500] anybody else? thanks

  • Katherine

    From Apple TV, can’t get past the create profile page, after answering all the questions and checking off all the boxes

  • Jeff Schembera

    ROKU user. Couldn’t launch after answering all questions,using code, etc. Talked to help desk and was told they couldn’t help. Told me I couldn’t activate using an IPad. Tried lab top still no luck. If you can’t access what good is it.

  • Fred

    Roku user. Won’t access live TV or My Shows. Nothing playing now.

  • Roku won’t access now, it went down after 7:30pm since we have it working on one of our Roku units, but can’t access on others right now, location SW Indiana

  • Lee Haley

    Roku 3 cannot access down for me also getting status 500 internal server error

  • carl p.

    Playstation Vue down, internal server 500 error

  • carl p.

    Playstation vue up now, north texas area

  • BH

    Mine is down. Clearwater, FL.

  • Jsay

    Ps vue down in east Texas

  • Independence_R_US

    I’ve been getting “PN timed out errors”. But only on my PS3. The other devices don’t seem to give this error. Also, other applications on the PS3 don’t give this error. Any suggestions?

  • Mitch

    My vue wont get fs1 cant watch dodger game wtf

  • Rick Minor

    FS1 not working “Network error.” Other stations have this same problem. Have restarted app several times and roku several times.

  • Thomas Henson

    Currently down in Ohio

  • Mindy Drum Busch

    Did update software on PS4, now it continuously shows Playstation vue logo on the screen and an error message pops up every 3 minutes saying : error, please select another program….

  • Sam Delgado

    Same exact thing here. I deleted the app and did a reinstall but this didn’t work, same error.

  • Eric V. Parms

    My PS Vue is down right now. I’m using firesticks and smart TV’S in my house. I should have known with Sony always having server issues this would happen. Stone Mountain Ga.

  • Christopher Mullins

    Buffering like mad in mn

  • Chris Vetter

    None of my channels are playing, they are all registering put it’s like it’s paused and will not play

  • Chris Vetter

    Fixed, apparently I needed to restart my fire stick

  • Shayla Lemna

    PS Vue starts with putting in zip code after I push Ok then shows a black screen!! Push back ext and still nothing!! PS4 Michigan

  • QuestionsEverything

    PS Vue is currently not showing anything except Search and Profile. None of the Channels, My Shows or Recent are shown. This is on Roku Stick (2016).

  • Alias1333

    Ps vue is nothing but junk. I started a free trial last night and I have already called them like 5 times with problems. The problem was it kept saying it was picking up a zip code in Raleigh Durham NCbut I only live less than twenty miles from Charlotte NC. So I called them and told them the area code I live in and still would not after countless times register my service in Charlotte. I tried to change the zip on my ps4 and my actual home computer. It would not take. I don’t blame the people who answer the phone but apparently Sony has not trained anybody properly. They were all very nice just not very knowledgeable about what to do with any problems. They seemed to struggle with my concerns. So thank good this happened during my free trial. I cancelled my service and removed credit card info. I’m gonna try Sling Tv if that still does not work I will just get cable in my area. Appreciate this site letting me vent.

  • Beth

    What causes the system failed error code. Vue has been down since last night. Nothing is getting it running again. I have tried all the normal things.

  • Rob

    None of the channels or the guide will load currently, restarted the Roku and that didn’t work, moved to the Apple TV and the last channel I had open will play but none of the channels will open and the guide will not load. All other services are working correctly.

  • won’t even log into the service at all on my ps4 since Sunday morning…..I’m in Jacksonville FL

  • I’ve had Vue for about 3 months and when it works properly it’s a good service but this is my first time that its been down in my area, it’s been off about two days, luckily I have sling and Netflix as backups….this sucks

  • felicia kobernik

    Watching a dvr harry potter and the deathly hallows part 2. Watched 1/4 of the movie then says “um-ba4z” error code. Everything else works on vue. Ohio ps4

  • Peter Ian Staker

    Trying to login via PS4, won’t work. Keep getting error that says it’s not available and to try again later.

  • James Starr

    Can’t getting playstion vue programing to work. Get error saying not available (2 days now). No customer service available to help with issue. Paying for service that doesn’t work, what is Playstion vue doing for there customers that are paying for service that they are not receiving?

  • Bernard Shenkman

    Noticed I got an email from Playstation stating that my Vue acct was canceled due to non payment….email was dated for today….SUNDAY the 5th of Feb! Now thats a little strange, as my bank does NOT do business on Sunday….but just to make sure I checked my acct. Sure enough, there was NO attempt on the part of Playstation to collect their subscription payment. My payments are usually taken from my bank acct on the 6th of the month. Now I find that I simply cannot log onto my Playstation vue….getting messages like,”check connection….no Internet connection available” ….problem is that I have a wonderful connection to the internet and my Fire stick is accessing all the other apps! Now I am beginning to wonder if this “Cancellation due to failure to make payment” BOGUS email was received by anybody else…..can there a nefarious connection?????

  • Tava bowman

    Black screen that says select in bottom left and guest in bottom right. Anyone have this issue before?

  • Arriverderchy

    Having issue right now also. Never happened before

  • Jake McCardel

    Having same issue. Never occurred before

  • Brenda

    PlayStation channels keep buffering did all the usual fixes still doing it some channels worst than others really getting tired of it

  • James C.

    I Can’t get it to load fully. I get to a black screen after it clears buffering

  • Jackie

    My ps vue kicked me out 2 days ago and has not worked since, and when I try and send a email it says system error try later…..so pissed off

  • Dewey

    Constantly buffering

  • Tony Waugh

    Useless! Buffering is constant. Switched to online stream on iPad and it is perfect. Can’t understand why this is such a problem. Bad deal sony.

  • Gray JM

    The app on my phone continues to tell me to select another show/video to vue. Works fine on the console. This started happening Friday June 9th, 2017. Nothing wrong with my phone or Google cast. Uninstalled and re-installed the app. Signed in and out, cleared cache. Tech supports doesn’t know. Anyone?

  • Mike

    I have no idea what is happening but timing out all the time seems to be my current issue with PLayStation Vue.

  • Mike

    The general loading screen keeps freezing on me, i switch on then off and then back on again and the issue keeps happening.

  • DaveM

    Down in Omaha now………. Just billed me and now nothing to watch.

  • Darth Kaltavius

    Down for me right now.. Huntsville AL

  • greenpumpkin

    In Tennessee. Not working. Seems to have a lot of problems very frequently. I’m cancelling.

  • Greg Hull

    Was kicked out of Vue to Amazon home screen around 6:00 pm in Bakersfield on Monday. Using Amazon Fire TV 3rd generation. Also had a couple of freezes on two channels prior to the kick out.

  • Jack Nelson

    Went out right when sotu to start

  • Pete Corsi

    Same old um-ba4z error when trying to watch dvr. So tired of this happening

  • QuietStormX

    Yeah down online.. On PC!

  • QuietStormX

    D.C Metro area…… ;-(

  • Susan Webb Bailey

    For the past couple of weeks, it is down more than it is up. Stops like it is buffering, both in DVR and live modes. Sometimes locks up completely and will not go past a certain point. Then eventually just goes back to the blue playstation screen and you have to start all over. When it does this, there is no getting out of it. I just switch to Netflix. Last night it would NOT play Madam Secretary. I switched to the app on my phone and watched the entire show without a hitch. Is it the Fire Box? I’m thinking of switching to another service.

  • Lynette

    am so sick and tired of the constant need to “activate” my account and be able to watch! No problem with them taking out the money each month, I don’t make them jump through to get paid. Now, you have to pick which pictures have a bicycle in them, or a car, and by the time you frikking do that, your activation is worthless. I am about ready to throw in the towel on this!………………

  • Keyser Söze

    I just cut the cord last week. Already having problems with Vue. Besides weather, never had a problem with cable. I can’t even use ESPN or NBC apps because I don’t have a sub with them (which I do with the Vue Core package). I’m missing playoff hockey and basketball tonight. Not a very good first impression Sony.

  • Jennifer Perryman

    Psvue is down on my ps4 and on my phone. It even signed me out on my ps4. I’m in Lexington NC

  • Sony Playstation Vue down right now in Santa Fe, NM… Also signed out of iOS. Was watching Man U vs Liddypool on TV when it dropped dead, not even allowed signing back in. Finished watching match on ESPN app via tvOS.

  • Tom

    Using Firestick and PSVue… constant daily buffering. Only when streaming PS Vue. Hulu and Netflix work fine. More annoying lately especially with price increase

  • Patrick D Ryan

    I am using Firestick and vue. Last week, I had a problem with getting CNBC. I talked with support (Playstation) and I was instructed to flush the data and cache. That worked fine. But, now I find that I need to do this on a frequent basis. I am using a 2nd generation Firestick. I have another set that has a 3rd generation, that has not had this problem (…yet).

    I have only had the problem with CNBC.

  • Brenda

    I use fire tv box that’s a little older started buffering so bad you can watch I’m about ready to cancel PlayStation and pitch the box out the window anyone else having trouble

  • Cobra

    Playstation Vue is down in Las Vegas .

  • David Francis

    PlayStation Vue has CNBC on USA right now. It’s pissing me off

  • John

    PSVue A)WAYS has Fox news shuttering until you switch channels. wHY

  • Christina Scamahorn

    Error 409. Down in Piqua OH

  • Geneva Ayte

    Central Florida here. I spoke to Customer Service (30 mins. for a call-back). They say it’s “Maintenance” and the “servers should be back up” by 9 p.m. ET. Total baloney. Better they just say: We’re down, working on it and don’t know what the heck happened. Heard that UK went down a couple of hours prior so this is suspicious.

  • Geneva Ayte

    Stop watching CNBC then. Sheesh.

  • DonnieDopeNeedles

    Seems to work on my computer but not on the Roku box. It looks Like it buffers a bit on the computer though.

  • JR

    Central Florida down message 409

  • rth77

    Down in Oklahoma City.

  • nicole

    Just shut down

  • JEREMY J BLAKE

    St louis mo there is no sound

  • J Crane

    vue lagging seriously in east central fla! been that way for 2 days on and off, normally rarish issues, but this has been the worst! im skurd, hold me

  • Dereck Schumacher

    Bue wont let me do anything on my Samsung s9 anymore. Couple day ago it just shows the home screen and nothing moves and nothing can be clicked it is just locked on the home screen.

  • Ngandu

    The ps vue app is unresponsive I have a galaxy s8 plus and for over a week now I’ve tried to use the app and it keeps locking itself it gets stuck on the home screen and when I click anywhere on the screen nothing happens I’ve uninstalled it numerous times still doesn’t work if it does get fixed soon u will cancel my ps vue subscription

  • Rob

    PS Vue down in St. Louis, MO last several hours — uhable to login — error code 5501 — even though Playstation’s network status reporting everything normal.

  • Sandy

    PSVue is down with error code 5011 in VA

  • Rick

    Same in SW Ohio

  • Douglas Osborne

    Same in Philadelphia

  • RobQ

    Vue down in Indianapolis, 6:33AM, August 8th

  • Eric

    Same in Philly suburbs. Anyone else have problems (after recent Vue update) with changing channels through TV guide. It would go back to the tv screen despite trying to change the channel….buggy??

  • Christopher Reid

    Down in New Jersey

  • Joseph A Gogan

    Down error 5011 in Trenton NJ since 630 am.

  • T B

    Atlanta 5011 error. Phone and chat support not available until 9:00 am edt. Been using Psvue over two years first time with issue

  • Kevin Robertson

    Also getting PS Vue error code 5011 in Atlanta….Kennesaw

  • Alegna

    down here in central new jersey too. same error 5011

  • Chris

    It is down here in Connecticut.

  • Dub Jr

    I live in the DC metro area and it is still down. Been down for a few hours now.

  • Eileen Hickey- Langdale

    It is down in South Carolina and you can’t even get them on the phone because they are only on Pacific time. Getting Mad now.

  • Clarke Given-mj

    Down in ATL error code 5009

  • Rob

    Down on streaming boxes but working online.

  • Tom Johnson

    Down in Wisconsin. Error 5011. Who ever heard of office hours for customer service with someone who provides a 24 hour subscription based product. Ridiculous!

  • TB

    Interesting enough works in my basement with old roku stick. All other TVs and mobile devices not working.

  • Michelle

    Down in Michigan since 3:30am

  • Robby

    Down in KCMO error 5011

  • Still down in ATL. Error 5011

  • keest18

    Down in dfw area, code 5011

  • Scott Wiedeback

    Down in San Antonio on an Nvidia shield (Android).

    Have never experienced something like this with the service, and have had it for close to two years.

    Other streaming apps are working. So it’s not the system or my internet connection. Sony is definitely the culprit.

    Very disappointing.

  • Darlene Duffell Kleyer

    North Alabama. Error code 5011. Cannot connect so called an guess what? NO ONE MANNING ANYTHING. Never heard such a thing. 24 hour service and no one watching the servers….Worked in IT a LONG time and this is NOT acceptable….

  • Sandra

    Down in southern calif, says problem creating profile? Phone number is not working either

  • Mario

    Detroit is down

  • Jacob Tate

    Down in Dallas

  • Deplorable Lon

    Down in Montana

  • Frank Valliant

    Down in Central FL error 5011.

  • Bryan

    Can’t get ps vue to work on Fire stick or fire TV but Vue works in PS4. West FL

  • Buddy Dallas

    5011 in Phoenix

  • jdr1322

    Psvue Down in Fort Worth, TX on firetv but on the ps4 it’s working fine error 5011

  • Buddy Dallas

    Back online in Phx

  • Melissa

    Down in Michigan 5011 error

  • Julian

    Down in Tampa, FL

  • Larry

    I am down in my southern Maine home away from “home area” but…. Had 5011 error and got rid of it by resetting my Firestick. HOWEVER, after getting back on PS Vue, I continued with the same problem I’ve had for a few days where my Firestick controls do not work. I can only very dimmly see and hear the last channel that was on when I turned off the TV previously. However, PS Vue does work on my iPad and Android phone! THIS MUST BE A FIRESTICK PROBLEM.

  • Joe

    Down with error 5011 , problem creating account default profile.
    here in Westfield Ma. since 6am.

  • Joe

    Tried to ask tech support online on this web page and they want $. How bad is that…..

  • Christina Scamahorn

    Was down in Ohio. Reboot firestick & should work fine.

  • Heather C

    Been down in RI since 6 AM. Can’t even get on the website.

  • Ken U

    Down in Minneapolis since this morning. Have no idea what’s going on and no answer at customer service.

  • Jeania Ingle

    Yep, we’re down on the Pinellas side, too.

  • Randy Harris

    Still down in Jacksonville, Fl. When will ya’ll be back up?? Can’t you have a notice on your website?? Or even a phone number???

  • Live TV still doesn’t work without uninstalling and reinstalling every time you want to use it. It’s disgusting. I’m not going to take it anymore. I’m starting a dispute through my credit card and will get my money back for this month. You should do the same. Boycott PS Vue!

  • Carson Seeger

    Down in SE Iowa

  • Colby Woods

    Down in Eastern Nebraska, Omaha to be more specific.

  • Laurie Ann Carmelengo

    Down in Los Angeles

  • Brian

    It’s down in eastern Washington, can’t view the guide or select anything

  • Down in 88005

    It’s horrendous in 88005. correcting the speed would go a LONG way to help maneuvering your ridiculous interface. Hard to believe you all looked at this and said YEAH, that’s the best we can do?

  • George Walker

    Outside Philadelphia and the signal continues to drop out over and over again. This has gotten worse over the past two days. All other streaming is working fine on my system. What is going on with this service?

  • Nancy A. Dragoo

    Im in Texas. Usually works great. We have problems with streaming speed, but we are usually using 5 devices and that’s an ISP problem, NOT PSV! My problem is with the system updates. They just wiped out my favorite channels and I can’t find a place to go and set them up again. I’ve looked in all the settings. I think I will have to uninstall from my ROKU and then reinstall to get to the setup spot. It’s a pain in the butt!

  • Judy Hopkins

    In Omaha, Ne. I have had nothing but issues since the update. Couldn’t access DVR, for a week, that issues was resolved but having trouble even watching TV. Go to channel, I now get 3 options watch live, restar,t or cancel. Any of the first 2 options I get “oops having trouble loading can not stream going back to default channel”. I only have 2 devices streaming,TV

  • Allen

    In in Texas talking to my day in Pennsylvania and PSV isn’t even loading on either of our Rokus.

  • Werd1969

    I’m in New York and Vue is not loading on any of my rokus. Since the update the channels take a longer time to load. Also instead of so many sports channels how about Nickelodeon or some other type of channels. You raised the monthly to $64.99 I want more interesting channels. At this rate I might as well go back to cable.

  • Steve

    Not loading with fire stick

  • Marla Ogdon

    Ever since the update all I’ve had is problems. It takes forever to load data and channel guide. I get “oops having trouble loading can not stream going back to default channel”…only watching on one TV!! I even deleted it from my Roku TV and added it again….that didn’t work either. It took me forever to decide on a streaming network after cancelling Centurylink….not sure what to do now. Anybody thinking about cancelling and trying something else???

  • Sid

    My vue is stuck on one channel frozen on firestick!

  • Nicole Stinson

    My PSV is saying g failed to load stream? Wats going on?

  • LeRoy Hogan

    PSV guide takes for ever to load data. Getting ready to try Direvtv Now

  • Rp

    Having issue with PSVUE on my Roku tv, Vue will show the tv Show your watching but the sound will be about 2 Minutes ahead..for example, you might be watching The Today Show and it could be Al Roker doing the weather, but what you hear is a tv commercial that is about 2 minutes ahead of what you are seeing. Very very annoying. Tried uninstalling psvue and reinstalling and that doesn’t even work.

    Suggestions??

    RP

  • Dave Godish

    Talked to support , since there latest update roku doesn’t work very well with the update , there solution was to use a different streaming device other than roku, so I did I joined Hulu , vue doesn’t care about this problem, do yourself a favor and get rid of them , they don’t want to fix the mess they made.

  • Ed Reifenberg

    Since the update several weeks ago, it takes several minutes to load the channels and I m getting constant shut downs on channels “Oops! Having trouble loading …. etc”. As with others I have removed it from my Roku device, reloaded and continue to have the same problems-signed up for Slings 7 day free trial, but Sling’s menu is impossible to navigate and it chops up its offerings too much-PSVue has the best line up but that doesn’t matter with the current issues-going to Hulu next

  • Robert Smith

    I am in Dallas, TX area. We have Playstation VUE on two TV’s using ROKU. Neither TV will even load the Playstation VUE. It tries, but then goes back to home screen. Last night, i brought Playstation VUE up on my laptop and then connected it to my big screen TV using a HDMI cable. But that is not what I paid for. What has happened? I cut my cable, I can change streaming. They need to fix this!!

  • A

    This is happening to me now. Did you fix it?

  • skip arsenault

    I have playstation vue on three TVs using ROKU stick. Today two of the TVs won’t even open up VUE even while everything else works fine on those TVs using the ROKU stick. The third TV has no problems. My menu or guide seems to load in pieces now and slower. Looks like a lot more sports selection on guide but what good is it if they cutoff two of my TVs access?? I tried reloading ROKU stick and connection is good…so whaddup PS VUE????

  • Zachary Eugene-Bubba Aldrich

    Ps Vue takes forever to load finally opens up and I get the sound from the channels but no picture. Using my PS4

  • Chad

    All week live TV ad DVR playback stops and starts constantly. It’s unwatchable. This is not an internet issue. Every other streaming service is fine. I know others having same issue but seems Sony silent and not providing any app updates with any urgency. Does anyone know what is going on?

  • Chad

    And this isn’t even roku as others mentioning. This is on a Sony TV! I’ve reloaded app, restarted internet routers, cleared cache several times. I have fiber internet as well. No issue with internet or speed. Disappointing they are not addressing these issues timely letting them linger for weeks.

  • Wild Bill Riley

    Vue DVR video not playing. Rebooted everything. Other streaming services are fine. On both Apple and Roku

  • Kim

    Vue won’t load on Roku today. It just immediately scrolls back to the roku page. I am paying $50 a month for something that constantly gives issues the last 3 weeks.

  • Kristy Harris Holsombake

    I’m getting the “Failed to load stream, going back to your default channel ” message as well ! It’s only my local NBC channel that it is doing this on..
    Suggestions , help.

  • Rick Minor

    Vue won’t load on Roku. When you try to open it, it immediately reverts back to the Roku home page.

  • Daniel Bouckaert

    Any progress on the problem

  • Kevin Hansen

    To fix this issue just delete the Vue app from Roku. Reinstall the app. Problem should be resolved.

  • PEGGY VASQUEZ

    Getting error 400 code…anyone else???? How can I fix this?

  • OldTyrant

    Couldn’t load psvue. Immediately went back to start page. Removed channel then added channel back in. Re-activated channel and it is working fine so far.

  • bpherg

    Every since they did an update several weeks ago it has been chaos with guide loading, and oops channel failed to load message. Prior to this PS Vue was great. Wish they would get it fixel

  • William Hartzell

    Philadelphia market continues to have buffering issues for the last hour. Alwalys starts around 7pm. As a matter of fact I just experienced a 24 sec buffering. It came back and now it’s doing it again. Argh! When will Sony fix their servers?