SNAP EBT Outage, Problems

When there are problems with SNAP EBT such as an outage or website going down people need a platform to report such issues, because this has a massive impact on customers when they need help with the government scheme to supply them with food stamp coupon replacements.

SNAP EBT outage, problems

Is SNAP EBT down for you right now? The Supplemental Nutrition Assistance Program Electronic Benefit Transfer is a great program that replaces food stamp coupons, customers are supplied with a card that allow them to use in stores just like debit or credit card. But when there is an issue customers of this service can report them right here on Is Down Right Now USA.

Seeing as there are no official social media channels this is where you can let us know if you are having problems, a place where you can connect with others. Maybe your SNAP EBT card is not working in store or you have lost one and need a replacement, but having issues getting one due to customer service not being helpful etc, or you could be having problems with your food stamps, balance or benefits. If you are having issues with a store please do mention the store name and location in the comments below.

SNAP EBT status reports for Saturday 21st of January 2017

To find out if SNAP EBT is down right now, see reports below.

Problems with SNAP EBT? Share issues with Is Down Right Now readers:

  • Rosie

    I have not got my Snap EBT card, apparently I do not need one even though i am an OAP.

  • Devin

    I live in Richmond VA and I have not had my reload on SNAP yet, I was going to get them today so called my local office but not much help other than the system is down.

  • Daniel

    Not got my reload either and i am in Washington state.

  • Kaylee

    I have not got any Snap EBT food stamps yet, why am i waiting so long whats wrong?

  • Erica

    Is there something wrong, because i haven’t got my EBT?

  • Joanne

    And again having issues with the card, come on now this is silly i need a new one please.

  • Ursula

    Would love to know if anyone is having issues with their card. I have not yet had a reload when i know i am due one.

  • Tara

    NC here, mine were due August 7th, Nada. Any updates?

  • Jay

    Ours where due the August 7th 2016 too still nothing

  • Chris

    Aug 7 due in Illinois and nothing

  • Lisa H


    live in Arizona, my stamps come in on the 4th, here i sit Sept 7, still no food stamps.

  • Amanda

    Did you get anything? Im in Arizona too im kinda worried now because im low in cash so I really need the foodstamps now

  • charles

    Was supposed to get mine yesterday and havent received them.

  • Anna

    Anyone from illinois ,do u know where to call for updates? Ive tried everything but without a car its hard to go there…

  • Nicole

    I’m pissed my snap balance is 0.00 my benefits was suppose to be on my today. I usually get them by 6:00am every month on the 2nd. I just recertified in august. I got a letter stating I’m good until February 2017. I’m trying to find out what’s going on. I’m a mother of 4 children we need food. I’m here in Columbia, sc.

  • Justpassingthrough89

    Mine were do yesterday still seeing a zero balance and nothing pending

  • NikLee Treasures

    This makes twice my post has been removed! Xerox claimed it is their fault money was not recieved they supposedly did an update of their system on their busiest day of the month and the system crashed! Everyone needs to flood xerox with calls until money is restored, Im reporting xerox tomorrow for fraud if I do not receive my cash by tomorrow enough is enough

  • Joshua Hoover

    I was supposed to get my benefits on the 7th nothing and the back of ur card customers service doesnt help with nothing and my family and I has not ate for a few days cause no food and according to another site someone said it was a government shut down I cant believe there letting people starve.. kentucky

  • Jabari Lockhart

    I was suppose to get my benefits on the 7 and still haven’t receive them

  • kina

    I’m supposed to receive my benefits today I got nothing I have 5 kids this is bs does anyone know how long it’s going to be before they get this straight

  • Cheryl Powers

    I live in Richmond VA and still have not recieved anything as well. Does anyone know what is going on ? Do you think it has anything to do with the storm?

  • Mary Ann

    I was suppose to receive mine on the ninth when will this be fix could you please update us on that I would really appreciate it…. Thank You And God Bless…….

  • Traci

    I did not recieve mine on the 9th , balance of 0.00 . WHO/WHAT is to blame??

  • Deb Bushee

    Due on the 9th…not there! Chesapeake VA

  • PER

    11/1/16 SNAP down in NYC Trader Joe’s.

  • MacKenzie Kadlec

    I did not receive my food stamps today I have no idea what is going on in am supposed to be get hem every 6thing ofor the mouth

  • Tonya

    I did not receive my balance on my food stamp card today I live in arkanasas any reports of the system being down cause idk

  • Nervous

    11/13 did not receive today and really needing, never had this issue and hope it will be resolved quickly.

  • Litttle Wolf

    I live in Washington, DC and I was supposed to receive SNAP benefits in Nov.10, 2016 and still have not recieved them. Card balance is saying zero. So the benefit was never loaded onto the card. Went to Social Services on Friday just to stand in a line for 5 hours and be turned around with no answers. It’s now Monday the 14th and there isn’t even a news broadcast informing people about this issue.

  • Shell

    I live in Georgia and have not received mine. They were due the 13th. I called the hotline but was hung up on due to high call volume and the dfcs office in my area is closed during normal business hours. This is scary. We are completely foodless.

  • Upset mama

    All I’m seeing is a bunch of questions and no answers… Wth we need our benifits… Down in nc 11/15/16

  • Pissed

    Calling and line busy suppose to receive today like wth

  • Amoré Cielos Paraíso

    The sss is just telling my friend to keep checking

  • Annette

    have not receive my benefit on the 11/6/16or my other on. 11/12 /16 in NYC

  • Cccc

    I have EBT and my card is not working as well but also when you listen to the next month or payments for next month it tells you that there aren’t going to be any I want to know if anybody else has that problem when they call and it tells you about the benefits for the next month if so people need to wake up because they’re going to make us food list first and it could be mostly black people that get mad when people. That get mad and black lives matter has been causing a lot of ruckus lately and they are a terrorist group they did not care about black people they do not care about the black man so please pay attention people please pay attention do not go and why it did not go and kill somebody was black because you hate them to not going to kill somebody right because you hate them it’s not a black or white thing this is our government doing this

  • BlackLovesDontMatter

    The government s doing this on purpose. They want us to fight each other. It’s time America! Unite together all races are equal it’s them(the1%) that doesn’t treat us equally!

  • AngelinDisguise

    Didn’t recieve mine today like I should have. Hopefully its fixed soon.

  • Izabella Rose Hoiness

    I didn’t get minenough ethier so weird

  • Christy Starr

    my mom was supposed to receive her food stamps at 6:30 this morning. Now it’s 11:09 and has yet to get them. What is going on??

  • JaeJae Danielle

    Didn’t get mine today

  • Estela Martinez

    My food stamp are available on the 3rd of the month and haven’t been loaded to my card. I called my case worker today and she old me that my case is with the state. Don’t know what that means and she ain’t have no answer.

  • Mike

    I have a friend that is suppose to receive them on the 6th of every month, everything is up to date with the food stamp office, it’s the 7th now and still nothing, someone said that they are making able bodied men go in and prove that they need the food stamps, that they don’t have any other way to provide, I hope that’s not the case, anyone else still have theirs????

  • Jean Heisler


  • Olga

    Went grocery shopping around 8pm and was told ebt system was down. I waited till 9:30pm and it was still down. I came home crying.

  • MAD

    Supposed to get my foodstamps today 11th of December but no stamps

  • Concerned Mother of 2

    I was supposed to to recieve my benifits December 10th. I have still yet to receive them and it is now the 13th of December. My pantries bare have no more meat or anything in my freezer and fridge is down to the bare. I have two kids to feed to. Does anyone know what I say going on??? I’ve been on hold all morning waiting to speak with someone as well as sat all morning on Monday I feel like I’m playing a game of cat and mouse with them…….

  • Heather

    My benefits went on on the 6th – I have used my card twice since then- today I went to use it and the self checkout at walmart told me ‘your card has a zero balance’ – I called the number on the back of my card and it says “invalid card number” – Called my caseworker- he’s out of the office! Got on the website and my benefits are there but calling the customer service number on the website says “invalid card number” also and I can’t get to a representative without putting that in! Why wouldn’t you have it set up that after 3 attempts of an invalid card number it automatically puts you to a representative??!!

  • A Husband and Wife Disabled

    My caregiver went shopping for food for my husband and myself. She had told us no food stamps it was denied at Walmart in Kansas. We checked the website for Dec 3, 2016 was going to be on card an active. We checked again website says January 1, 2017. What is going on? Why no letter? No apology, We are low income and disabled and have rent and bills. We are on disability and have a permanent disability. We do are part in this country. We are praying for children and families and disabled, elderly What a way to spend the holidays.

  • Selena Bowland

    Is there something wrong with the link card? I was suppose to get mine yesterday, but never got it. That never happen to me. I have a little one to feed.

  • corrina plemons

    seriously my snap was supposed to come in 2 nights ago. and nothing. wen i go online to my income support page it says that for dec. I’m getting my amount, but wen i go to the edge ebt thing it says i have 3 dollars. wen i call it says 3 dollars but wen i call the new number it asks for my ss number and birthdate then card number and says system is down call tomorrow. I’m literally living off ramen noodles right now. anyone else from nm? anyone else get theirs yet?????

  • Princess Brent

    I get mines today I’m struggling with cash I got budget and I have 3kids what they going to do what the whole purpose getting and they know it will be shut down I don’t have time for this and they will do it close to holidays smh

  • desiree

    supposed to get my Stamps today and haven’t

  • Desiree

    have you gotten yours yet?

  • Dp

    Should have mine today but nothing

  • Shawnda Easter

    Should have mine today but nothing looked online still say active I don’t know what’s going on!

  • Eboni Ballard

    I was supposed to get mine today, still nothing.

  • J

    Benefits were never loaded for me

  • a

    Anyone having issues today? I have never had an issue with getting mine until today. Smh

  • Irene

    Suppose to have my food stamps tonight is anyone haveing problem like me

  • Heather

    I was supposed to get mine today and didnt get them. It says the 9th now. Ugh

  • michelle

    im in kansas and cant check anything to find out why my snap card didnt get the benefits on it today like it was supposed to

  • michelle

    does anyone know what the hell is going on

  • Lisa

    does anyone know if theres a problem with the ebt system?

  • Teri Oliver

    I didn’t receive mine today either..for Sunday Jan 1, 2017. What’s going on?

  • Donni

    Stores around my city have posted about ebt not working in the state of Wisconsin. Assuming it’s like that in more states. Not sure what the problem is

  • michelle

    Plz anyone else in Kansas with this problem with this snap problem please email me n let me know if you find out what’s going on.

  • michelle

    I think it’s a system update but I’m not sure. The case worker I talked to said she knew nothing about what I was saying was going on

  • michelle

    Where are you located

  • michelle

    Please everyone post what city and state you’re in. I’m in phillipsburg Kansas

  • Dalia

    This problem is going on in many different states, so all we can do is wait. I’m from NJ and everyone here is going threw the same problem.

  • michelle

    I was told that the systems are being updated.

  • Nathally Estrada

    I was told ahead of time system was being updated and people have had problems with ebt loading cash benefits or food stamps lately i was supposed to recieve mine on the 1st but never did so i will have to call today im in California and have a child and only have 10$ to my name its not easy and im upset over this system rn ive never had a problem unless i was cut off but that should not be the case if i filed my paperwork on time and had an interview done too

  • Nathally Estrada

    Im not sure but im having the same issue here in California i can tell you i was advised 3days prior to the new year when i recertified and had my interview if i didnt get my benifits to call imidetly when its working buisness day bkus it shows to them we should still get our benifits and people have lately called dpss and had a problem recieving them on time but now with donald trump as president who knows whats really going on or if we are all screwed over but they need to fix this asap

  • Sean Dibble

    I am in ny and I didn’t receive mine yet either. Does anyone know if it is down here

  • Sarah

    I’m in Tennessee and haven’t recieved mine either

  • Tamilynn

    It’s going on in many state’s not much anyone can do til the system uploads

  • Lynne Velazquez

    I’m in il. Was supposed to reload on the first. It’s the 2nd and still nothing.

  • Lynne Velazquez

    Have you called? Still haven’t gotten mine.

  • Lynne Velazquez


  • T.L

    I’m in Columbia, SC, the issues is going on here too, no one has recieved any benefits as of yet snap or cash.

  • Nathally Estrada

    Yes but they are not working today it’s considered a holiday so i havevto wait until tommorow

  • Nathally Estrada

    Lets just hope tommorow we have it im calling tommorow again

  • lesley

    Im in moore, Ok and i didnt receive mine either. I get mine on the 1st and i have a toddler. So im highly pissed off. They could have warned everyone if they were updating things.

  • Jessica Kehau Akui

    Im in oahu and i still havent gotten mines

  • brian crutchfield

    Ohio here an my fiance an i still yet to get ours.

  • Jamie Henley

    I was suppose to get mine on Jan 2. But still nothing

  • Nathally Estrada

    Got my foodstamps not my cash im pist off and worse because this website tryed removin my comment

  • eileen flores

    Have you found out why? I only got a rep on the phn and they said they’ll have my worker call but she didn’t

  • Nathally Estrada

    I had the same told to me i shud wait for my worker to call

  • eileen flores

    They told me it showed someone in my case updating something but that’s it…my phone disconnects tomorrow so I won’t get any call lol

  • Nathally Estrada

    Same they said im on last step and waiting on supervisors approval but i have to wait and see otherwise i have to go to the county building personally but i have no money to get there n bak

  • eileen flores

    Oh yeah they said that too…that it was submitted for approval the 19th…I don’t want to have to go in but I might because they’re not giving any answers

  • Nathally Estrada

    That’s exactly how i feel too i need a ride in the afternoon if i dnt get a call by tomorrow morning i dnt wanna wait until friday

  • eileen flores

    What does yours say online? Under your benefit information…mine doesn’t have anything for January

  • Nathally Estrada

    No cash on january only showed my foodstamps as well im going to have to go to the county building now for sure i cant wait any longer my baby has needs more important then mine even tho i got rent bills and all and i need medicine badly right now too so i need this money i used last few i had for my sons medicine baby diapers and wipes :/

  • Nathally Estrada

    Aperently our discussion was put to be deleted and not wanted for everyone to see anymore

  • eileen flores

    What was deleted?

  • Nathally Estrada

    A comment i posted on here

  • Nathally Estrada

    I did too and i think ima just go to theplace personally kus nothing is working :(

  • Massimiliano Pocetti

    I have literally been on hold since 10:30 this morning. Either the call was dropped or someone answered and immediately hung up the phone. This is rediculous that this is happening what kind of service is this

  • Massimiliano pocetti

    It is now 4:30 PM someone just picked up and hung up on me

  • Nathally Estrada

    My ebt cash needs to be done asap i really need it and i have to wait on worker to contact me again that’s ridiculous itll take more then 2 weeks for that i need to go personally but have no money and no way of getting there im super ticked off

  • Nathally Estrada

    Did you get ur ebt alredy ?

  • eileen flores

    No still empty :/

  • Nathally Estrada

    Its ridiculous how they do this

  • eileen flores

    I’m hoping it goes on some time tonight it’s put on…I need diapers & my electricity is now past due

  • Nathally Estrada

    Im in the same boat as you

  • eileen flores

    I’ve been checking every hour lol still nothing…what day did they tell you yours would be on?

  • Nathally Estrada

    They said wait till thursday then now they said wait till monday

  • eileen flores

    It’s on now…did you get yours?

  • Nathally Estrada


  • Xitlali Mendoza

    Chicago il Has anyone found anything else out

  • Sandra Gonzalez

    I haven’t recieved my benefits and I don’t see them pending. I’m from Chicago. This has NEVER happened before.

  • Sandra Gonzalez

    What? Mine still saus the 7th though wtf. How long to reload?

  • Xitlali Mendoza

    Idk honestly I’m going Monday morning if I don’t get anything this weekend early because people start lining up as of 7am

  • Sierra

    I’ve read a few ppl say that they received them about 5pm or so the date they usually get them since the first. Apparently it’s been a problem all 7 days of 2017 so praying its at least today

  • Michelle

    I have not receved my snap today is there anything in Richmond, VA about whats going on?

  • Kylee

    In Chicago…I haven’t received mine as of 9AM either….it doesn’t even tell me the date (which is the 7th) when I’m supposed to receive them when I call in or check online…this is crazy

  • Anderson

    SC was suppose to load on the 6th……..nothing yet.

  • Xitlali Mendoza

    Thank you so much for the info

  • Alana Richardson

    It’s down in mobile alabama when will we get our benefits

  • Dylan Bohuchot

    Updating their system? Whered you read/hear that? I wouldn’t doubt it but I’m just curious, I still haven’t received mine either and I’m hoping that’s the case. Texas, 9:46PM here.

  • Tamara D

    Never got mine either, due on the 2nd and still zip, declined reason 51 (whatever that means) Arizona

  • Michelle

    suppose to get mines on the 7th now Day 2 in Richmond, Va still nothing…SMH

  • Tiffany Smith

    What is going on with the system

  • Shyla

    Did my application in December. Interview Dec 19th. Was approved and issued on January 6th a little amount . My issue date is the 8th of every month. Nothing issued today :-(

  • Xitlali Mendoza

    Because I asked a few people and they told me that’s what they do combine the two months together but I’m calling tomorrow to be double sure

  • Shyla

    Oh no. That means it’s 133.00 amonth… my thing on the website said it was more. :-(

  • Whatever

    Mines was suppose to load on the 5th and still nothing.Im calling in the morning for sure.

  • PAT


  • Jennifer Lashley

    My benefits didn’t load on the 6th of January. There is still a $0 balance on my card. I was embarrassed while shopping when my cardvwas declined and i didn’t have cash to pay for my purchase. I’m in Illinois

  • Whatever

    I called this morning and the guy said my case was closed,but pending.What does that mean? I know I turned in my recertification this past October or November .

  • Michelle

    anyone heard any update? Im in Richmond, VA

  • T

    I called and they said my card is pending it was,supose to be in January 1 I don’t know whats going on and they sent messages to the supervisor twice here in Chicago IL I go to the blue island IL office

  • Michelle

    I’m in Illinois, supposed to get my card loaded every 10th of the month…still have not received anything..anyone know what’s going on?

  • Daniel Nelson

    Sacramento ca supposed to have my ebt benefits on my card on the third called them 3 times said they resolved it but here it is the 12th and still nothing

  • Audrey Davis

    Any update on your status I’m stressed

  • Whatever

    For all the people that still haven’t received benefits,did you all fill out and return Mid recertification form in time?I was suppose to have mines loaded on fifth and it took my case worker about nine days to get mines resolved.Make sure whoever your caseworker is put the right year to renew benefits.I know in my case she put January 2016 instead of 2017 and that’s why mines was still pending and never deposited.

  • Melissa Jones

    I forgot to call before i left the house so there i was standing there looking stupid in Walmart as im holding other customers up and the woman was saying i had a balance of 0 i was so embarrassed i was hurt for my children because they couldnt get their snacks they wanted was sad and i was just thankful i have chicken in the freezer to feed them tonight.

  • Melissa Jones

    Im in Petal,Ms.

  • Nichole Plunkett

    Anyone know whats going on with benefits I’m in Illinois and I got approved and received my first benefits in November I’m supposed to get them every month on the 10th and I haven’t received anything. I know it’s not time for me to reapply or whatever it’s called because it stated on my paper I’ll have to reapply before October of 2017 to continue to receive them…