T-Mobile US network problems

Service is back in orange county

Finally service back on temecula ca.

Verizon is down too it’s not just T-Mobile

Can call out finally but cant do anything else…St. Louis, MO

Just got of the phone with t-mobile and was told they have no idea when all the services will be up and fully functional but hey if i want I can call back sometime later tomorrow and possible get some kind of reimbursement for how long the service was out for…..yeah…..NOT HAPPY….in St. Louis MO.

Your esp? Why new phones?

Baytown, Texas. I’ve been without service for going on roughly 12 hours . Why exactly do I pay t mobile again ? Ugh

Bryan Texas, Samsung Galaxy S7 Edge No service for calling or data

I’m in Columbus ohio, I had no service for over 3hrs. Couldn’t make a call, or anything for more then 3 hours…. and no explanation of why…..

Yes, my service is down in Mesa, AZ. I phone 6. I have no phone or internet service.

I can’t send a text, and haven’t been able to for 4 hours…

I’m I’m fuquay Varina NC and I haven’t had service since Friday. I went to Raleigh Sunday to get a signal.

Westchester, NY. – cannot phone or text for last four hours, on MotoX. Never experienced this before.
What’s going on?

Been almost a week with no T-Mobile service. What is up?

Yes I am having trouble with my service too. All day.

I am having problems with TMobile almost a week. No calling, no messages, no network. We have 4 lines. All the same. Terrible! Schiller Park, Illinois

Data has been horribly slow on phone OR hotspot (example: 5 seconds of YouTube video after 10-15 seconds of’buffering’) for about 6 weeks now: Oneplus X (AOSP type ROM or Oneplus software).
Naturally NO support from T-MO cuz OPX is not a supported device.

No Power on phone.

No service no calls, messages etc. Galaxy S5 ,Hazel Crest IL.

I cannot make, receive phone calls or send or receive text messages. This also happened on Friday. I am on the far west side of NYC. This is getting ridiculous and I don’t want to pay for two days of no service.

No calls in or out, but I have data and texting

No data or text in Chicago. Am i the only one?

No service in Polk County GA

Is service down in Cincinnati OH?

Still having issues in Maitland/Altamonte/Casselberry Florida areas. Get it together or get out of the business!

Threaten them to switch to a more reliable provider, no mention which will give you a better deal.

Philadelphia PA

Is it you? Is it MetroPCS? Is it. Android? Idk…but somebody needs to lay off the wacked out signal interruption!

Olympia, WA – Been having problems all afternoon

No internet service Northern Nj
..lol get off my line feds

I have no service currently in Los Angeles.

Horrible signal on me and my wife’s iphone 7 in mcbee south carolina.

Very slow mobile Internet speeds. Almost like it is running in 2g or 3g mode instead of LTE. iMessage in text won’t send unless I send it as SMS on my iphone 7. Websites that used to work no longer load. Forget about Imgur or YouTube…. barely works. Affected area: Cypress CA and Tustin CA.

Can’t access anything on the internet since this morning. I’m here in Los Angeles, CA.

No service in western NY since yesterday 01/02/17

T-mobile down in Lewisburg, WV for two days!

All day outage in Reno, NV. No data, voice or text.

Me too :/

No phone or messaging in Hastings, MN; Internet works fine

No text or phone right now

No 4gLTE Hammond, Indiana

Murray, ut.cant call or listen to vm going on 2 days.

down in WV…this is day 19…NOT A HAPPY CAMPER SNOOPY !!!

93637 3/4 bars of lte yet internt does not work

Smart Stay or Smart Screen doing its own thing (the Samsung EYE Icon). Phone very busy with 4G LTE incoming/outgoing traffic when idle. Always issues with ability to make calls/send SMS. Phone has been acting very strange the past week.

Oh forgot to add in Cudahy CA Samsung galaxy 7 no service

Requested info to unlock my phones from T-Mobile after cust serv. rep stated ” there is
nothing wrong here and nothing wrong with partner tower {ATT} as far as I am concerned…Your phones are broken and it not our problem” After 12 years with this service I am DONE…Switched to ATT…By the way this is day 25 no service/signal.
SHAME ON YOU !!! PS…ALL phones are working now with ATT…

T mobile service out on my lg10….
Hallandale beach Florida …01/30/17

no service no signal cant txt cant make a call what is the point in having a phone if it doesn’t work why am I paying for a service that does not work 02-02-17

Me too. Gtown, CO. Lost service yesterday…still down. This happens every time we have high winds here…which is often. Last few times it took 2-3 days to restore service.

Update…still down here but tmobile has a ticket for the outage. No ETA on repair.

Down in Lompoc CA going on 4 hr

It has been NO SERVICE for over 8 hours please fix this problem.
I live in La Crescenta, CA 91214

No service westbrook me help

Havnt been able to make or receive txts or calls since 11am,in central Massachusetts. WHAT IS THE PROBLEM

No service, text, 4g Minnesota. I am tired of this.

I have 3G service, but T-Mobile’s website is down and I cannot get into my account or shop for plan upgrades…and T-Mobile has done NOTHING to communicate this issue to its customers!!!!!!!! Guess it’s time to look at Verizon again…

Thank you T-Mobile for letting me comment as a guest

Omg! Same!! Did u ever get it fixed?

No signal on my phone, says emergency calls only. Huntsville Alabama

Flint mi, auburn hills mi, brighton mi, I lost signal 2 days ago at 5am and now I cant seem to get service almost at all when I do it don’t last I just got a plan with you 2 weeks ago and was happy up front and as of now im about to just go to Verizon they have a working network. your site says no problems and went to a store and was asked how me not having a network is there problem well I just joined your network im a paying customer and I would like to know whats going on. The problem is not fixed stop saying it is and if this is considered fixed I will gladly cancel and go to Verizon. I use my phone for work and to talk to my son while im gone this need to be taken care of asap

Can’t get on the internet. Plus its showing I’m on a 2gig data plan which I’m not and I’m currently on a 10 gig data plan

No service, kalamazoo, MI

Phone has been saying t mobile network not available for an hour now

No Service for the past 3 hours, Minneapolis, MN

My daughters iPhone 7 hasn’t worked right for 3 days! She can’t text, browse the Internet and can only make calls using wifi. Serious outage is going on.

Galaxy edge s7 has not been able to connect to any cell service, appearing as no bars or marked by an x. Been traveling from maine to mass for two weeks and have been unable to get anything.

iphone 6s plus, It just says no service. Norfolk VA

Service back up in Va beach

Yes

Colorado Springs CO

What the f**k. Hey Nakia Aubrey

Service is in and out today. I’ve tried all morning to use Facebook and other apps. When I called a family member the call kept dropping. Independence, MO

I’ve had problems with voicemail, texting, and no service no internet. In and out. Constantly. This past week has been awful. This past year has been a mistake. I will look for another carrier. What a shame.
Milton, Florida area

Problems with GPS apps most of the day in Los Angeles, CA

No services for weeks already , bad company , must go out of busines!

no service. I’m in Manhattan, 10029. Cannot send/receive texts, cannot send/receive emails, can occasionally make a call connect but it will either drop or the other person will sound like they are speaking gibberish. iphone 4s. My guess is they are changing their network so asnot to work with older phones, forcing customers to buy newer ones.

Spoke with tech support, basically they are upgrading all their 4G LTE networks and getting rid of the old U1900 band network (which many old phone uses), only phones that are newer that is compatible with their new band frequency can have faster internet, otherwise that “E” data internet will probably not go away and will be stuck with very very slow data internet. Only solution is to upgrade to a newer phone, otherwise you’re stuck with “E”. Good job, T-mobile!

Internet is very slow or non existant in Long Island City Queens NY. Can’t send or receive emails imessages or check any social media. This has been going on for the past week or so….. Please HELP!! Fix this

Im in Dallas Tx. I cant make calls or receive them. I keep getting mobile network not available…

I’m in midtown Manhattan (3:49PM DST), normally where I would have 4G LTE without any connectivity issues, I can not do anything data related on-network connection. Relegated to gym’s slow Wi-Fi. Using Huawei Mate 8 NXT-L09 (for the past year); never any issues.

All the tmoble services are down in my town Alva on

Sitting here in Houston area of Texas, losing service on and off for two days now

Pittsburgh pa unable to use my hotspot. And unable to call customer service either

Cellular data not working in Greater Detroit area, MI.

No cell service Charlotte NC

Unable to call a contacts number. Getting a message my number is blocked although it is not.

North las vegas nevada-my phone says Not registered on network. 4:45pm

In Bronx, Ny. T-Mobile CS claims that towers in my area are being upgraded and should be done by the end of this month. My signal is strong, but LTE keeps stalling. My service is virtually unusable for anything besides call and text.

In western mass no 4g and the lte is spotty at best

What’s going on are the towers down or something I don’t have any service at all. I’ve rebooted and taken out my sim card. I reside in tx anyone else having this problem?

I’m in NY and haven’t had service all day today. Can’t send or receive texts or calls! What is going on??

I live in Bridgerpot, CT. My place has no service for 9 days!!!!!!!!!!!!!!!! Called tmobile several times, every time they promised they would fix it soon, but the problem is still there. Cann’t make/receive calls, no text message either, it sucks!!!!!

My phone is down since this morning any the store and customer service acting like nothing is wrong. Boca Raton FL 33428 zip

no service in north houston

No mobile internet in Humble TX 77396. Only calling and texting available. When will this be fixed?

No phone service Palm Bay Florida

My cell service is out in Chicago wtf

no phone service in california what up with that

No cell phone service in Los Angeles since around 1130PM, Monday June 11, 2017. Lost work with UBER due to outage.

No service in va or nc. T-Mobile claims it’s upgrades but the service has really struggled. I switched to another provider and all my problems disappeared T-Mobile acted like they could care less whether the service worked or not

Call TM – tell them up front I’m not the primary but this is a support question. Give them all primary info and my info. Have to give address AGAIN even tho supposed to be saved as connected to my phone, so TM would quit checking the primary address, saying everything is ok and closing tickets.

After 10 min (not counting the long long hold which makes me believe there are many outages today) I finally get to a “rep” who takes forever to input my address no matter how many times I spelled it, gave him my phone # (which I was calling from and the VRU auto detects it!!!) I tell him this is the the normal crappy service I’ve had since I came to TM, but is 48/72 hours of No Service intermittently on phone, without changing physical location. I didn’t call earlier because I figured it was 110 yesterday, but given it is cooler today and still the same issue, I called. He says – he can’t see the record (not tell me what’s in the record but he states he ACTUALLY cannot see the phone records, because I’m not the PRIMARY. (Obviously I’ve been down this road before). I always explain that if it was account related I would NOT expect them to divulge any info (even though I can see every tiny bit of every phone on this account via the web), but for support issues they are supposed to engage. I finally just hung up because the only response was “I see you had problems in the past at this address” which tells me a) he COULD see the record b) he didn’t listen to my description of the current issue c) my phone was so garbled I couldn’t hear half of the conversation because Hey I am calling because I have bad service.

If TM would post accurate outage maps, and/or service maps, then at least I’d know if it is specific to me or over my whole area.

And the reason I’m not showing on the account as authorized to purchase anything is because there are too many instances of TM upselling on support calls, and I don’t want the primary stuck with something that TM ordered (and that I didn’t agree to). Since they don’t put in writing the “free assistance” tools, I don’t want to get saddled with unexpected charges when it becomes he said/she said.Even when the primary picked up a new SIM for me (for troubleshooting) they tried to convince her I needed a hardware hotspot, and that if she changed her contract, the cost wouldn’t change. (But the two other people would have reduced data! they left that out).

Ann Arbor, Michigan: intermittent outages. Persistent problems with voice mail.

LTE service is down on my main phone but is up on the other in the Philadelphia/King of Prussia, PA area.

No service in marlton NJ for the last 2 weeks. No call or texts or data. I’ve had about 12 hours of service in the last two weeks. When are they fixing this?!

I have talk and text but no other connectivity without WiFi on my Samsung Galaxy S7 here in the Central Valley area of California–I noticed this issue at home in Stockton, CA and also here at work in Modesto, CA

Located in Manhattan and have a Huawei P8 phone. Just bought t mobile data yesterday and this morning, July 11, the mobile internet/data isn’t working. I’ve already tried restarting and taking out the SIM card. Anyone else having issues today? When will this be fixed? Pleaseeee

My data calls/texts have been on and off for the last few weeks. Pay alot for service unable to use. Kenyon MN

Located in Lower East Side and have an International Samsung Note 5. Apparently, T-Mobile is updating their network and as a result, many international phones are not able to use their network anymore. I was told that there were outages in my area and to wait 3 weeks to see if it would be resolved. Also, told that the best solution would be to buy a phone from a T-mobile retailer, since non T-mobile phones aren’t guaranteed to work on their network. I CALL BS.

Spotty service here in Port Jefferson, NY Long Island. Some things I get, some I don’t. What am I paying for?

No service in Hemet, CA this morning. I noticed at 9am. Family uses iPhone 6 and 6s.

Woke up to my phone not able to send or receive anything. I tried the internet nothing restarted my phone probably 20 times now. Please figure out whats going on I just payed my bill just to run into this.

Samsung Galaxy s6 Edge
Dallas, TX

Can not recieve text messages though data is working, Huntsville Alabama.

Can’t upgrade online, although 3 of my lines are eligible on the standard JUMP. I’ve called, sent a tweet, and opened a ticket. No one can tell me why I can’t upgrade online. I was told I was eligible and I can go to a store or call to upgrade. I want to shop from home, browse around and look at the phones and down payments. Get with the times t-mobile…now the phone I want is backordered.

Charlotte area, NC – Down for an hour or two

I should have stayed with Verizon. Been having problems since I switched over and now no cell phone use during a time of emergency. Yup! Def switching back

First started with data outage on my iPhone here on John’s Island, SC (suburb of Charleston, SC) around 1pm est. My power was also out so I couldn’t do anything but text and call. I contacted T-Mobile CS, they tell me that a tower in the area was damaged due to storms in our area from Hurricane Irma. An hour later I had no service what so ever. I have no land line and live by myself. What am I supposed to do if I have an emergency and need to call 911? I JUST switched to T Mobile from AT&T and this has made me realize what a horrible decision I made! This is by far the most frustrating situation I’ve ever dealt with involving a cell phone company!

Me too! If it wouldn’t have been for our other cell on verizon, no one would know if we were dead or alive during Irma.

T-Mobile data services down again second time in 3 months SFV Los Angeles. Virgin Mobile on Sprint was more reliable though slower.

My phone won’t make or receive calls says no network. Started around 230 pm . Statesville. NC not good when this is only source of communication for me !

Central Illinois no data services. Galaxy s8. Will not load anything throughout central Illinois from Bloomington to Peoria to Galesburg.

New Port Richey FL, West Pasco County, network issues for about two hours now ….

Orange,NJ …..My phone cant seem to make any phone calls (busy singal)but i can recieve them.I can send and recieved text messages

Won’t connect to my wireless properly and can’t send or receive calls or send text messages?? Been like this for 4 days now what’s going on arlington tx.

Atl, GA. Only have E for internet and it’s been this way for the past three says. All calls keep dropping and I can’t use my apps.

Just talked with a T-mobile rep and he said the engineers reported an outage and have no exact time when they will be up. Recommend that you call and have them annotate your account for credit on your bill.

Kennesaw Georgia 30144

no internet connection in ventura county

No service from Canyonville .ca through to Lodi .ca.

also no calls

In Kingsport TN

can’t make calls from Maple falls Washington

My service has been down since 11am on Jan 5 2018 central time. When is the expected time to have it up and running again. I can only use Wifi. The customer service number is not working nor is the app.Mobile Alabama. I cant pay or anythinh

No service in Ellinger, Tx

I’m trying to buy an S9 at the store and they can’t do it. What’s the deal?

no service here in 77429 cypress texas, any news on when it will be back on?

has anyone heard when we will be back up

Houston tx 77057

90403

Can’t access my T-Mobile account. I have a T-Mobile hotspot and trying to check on my data. I still have a connection and service though. Their website states “Service Unavailable”. Are they doing a site upgrade/update?

No signal for 2 days Irving park and Elson Chicago , 2 blocks est Kimball and Irving works PERFECT,

why is T-mobile down in Hillsdale, MI?

Nothing about my tmobile phone is working. Bad signal, slow internet. Can’t get into my account and a 2 hour wait when you call customer service. Never been so frustrated in my life

HELLO, MY PHONE HAS NOT BEEN WORKING FOR 3 HOURS HERE IN PINELLAS COUNTY FLORIDA. THEN WHEN I TRIED TO TALK TO A T MOBILE TECH, THEY SEND ME TO A SITE , THAT CHARGES $5 FOR AN ANSWER. I DON’T WANT TO PAY SOMEONE TO TELL ME THE HURRICANE KNOCKED MY SERVICE OUT.

St. Louis, MO, West County (Creve Coeur/Maryland Heights) spotty or no service for over 72 hrs (since 10/17/18). Keeps kicking me out of not connecting with network, giving me no or only 2 bars. Can’t hear phone ring. Can’t call out. SUCKS. Online okay, but keeps knocking me out of online as well (randomly and frquently disconnecting wifi).. FIX THIS!

Unable to send texts today 11-05-18 on my Samsung S5 in North County, San Diego. Why?

I’ve been out of service here to in Illinois near Chicago. I just got a new phone with unlimited data plan. Can’t even use my new phone. Hope they fix it soon. I’m keeping track of how long I’m out of service. I’m on autopay. If it’s a significant amount of time I can’t use the service I will ask them to credit my account.

Feb 9, 2019. Tmobile data has been down for 3 days. On day 1 they promised the engineers were working on it and it would be fixed within 24 hours. DITTO DAY 2. Day 3 they told me that support is overwhelmed with angry customers and they do not know what is going on. Engineers still say “24 hours” This is mobile hotspot. Funny thing is that the device connects to network but no useful data flows. CAn not ping name or number so zero traffic. Can log into the hotspot where I see that some type of data is flowing at a rate of 1MB/15min AND EATING MY paid GB while giving me nothing. Phone call to the info line does not give me any info re my account regarding current state. Normally my account status would tell me which plan I am on and how much I have used and the exp date. Nothing now as if it does not exist. Makes me think they lost their account servers. Maybe some infection ate their account system and they are trying to get clean machines to restore backups for 3 days. FUNNY THING IS THAT THIS HOTSPOT CAN RECEIVE SMS MESSAGES. I CAN NOT SEND OUT. It is treated a little like a phone but not entirely. So I got an SMS asking how happy I am with my phone call that produced a promise of repairs within 24 hours 3 days ago.
I am in Ventura County and I have tried at the farthest west and farthest east so it is not a local problem due to a tower issue. It is much bigger than that.