T-Mobile US network problems

T-Mobile US provides a mobile phone and Internet service in America, which includes voice mail, text messages to businesses and individuals. Worst case for customers is when there is a total service outage where both signal and network is lost. Other issues could be the T-Mobile US website going down, some may have issues with customer service, whatever the issue please update us with your issue.

T-Mobile USA network problems

Is T-Mobile US down right now? If the answer is yes please comment below, with your problem, what device you are using and the location the issue is occurring. If the T-Mobile goes down customers are left without calls, messaging etc, if the website servers has an outage customers are unable to purchase any phones, tablets, look at deals or buy accessories.

If you are having any T-Mobile coverage, signal problems please let this be your service status page. This is your page if there are any T-Mobile US network problems etc.

T-Mobile US status reports for Tuesday 21st of November 2017

To find out if T-Mobile US is down right now, see reports below.

Problems with T-Mobile US? Share issues with Is Down Right Now readers:

  • Kyen Nguyen

    Service is back in orange county

  • Robert Warner

    This is sad you can’t even dial 911 wtf tmoble. Their on it when you don’t pay your though. There needs to be some type of repercussions for this issue

  • Robert Warner

    Finally service back on temecula ca.

  • Robert Warner

    I take that back still no service I can text with wifi but I can not call out

  • Wendy L Talley

    Verizon is down too it’s not just T-Mobile

  • Wendy L Talley

    From thier complaint page..
    Problems at Verizon
    Verizon is having issues since 10:01 AM EDT. Are you also affected? Leave a message in the comments.

  • Denee

    Can call out finally but cant do anything else…St. Louis, MO

  • Chad A Crouch

    Service bacl kansas city. … currently on hold… im requesting my esp be wiped out and new phones stat

  • Denee

    Just got of the phone with t-mobile and was told they have no idea when all the services will be up and fully functional but hey if i want I can call back sometime later tomorrow and possible get some kind of reimbursement for how long the service was out for…..yeah…..NOT HAPPY….in St. Louis MO.

  • Paul

    service is up in bonnieville, Kentucky.

  • Paul

    Your esp? Why new phones?

  • Perry chamberlain

    @tmobile Cell and data down here in Los Angeles for the last three hours, still down

  • Torie DuVall

    Baytown, Texas. I’ve been without service for going on roughly 12 hours . Why exactly do I pay t mobile again ? Ugh

  • Torie DuVall

    I have a 6s+ and I have no service .

  • George Mitchell

    Bryan Texas, Samsung Galaxy S7 Edge No service for calling or data

  • Perry chamberlain

    I have driven 65 miles north of los Angeles, for work,and the cellular and data network are still down.
    No service in the palmdale area as well.
    Looks like most of southern California, is still down. No cell service or LTE data

  • D’Angelo Dee Laney

    I’m in Columbus ohio, I had no service for over 3hrs. Couldn’t make a call, or anything for more then 3 hours…. and no explanation of why…..

  • Maggie Marlow

    T mobile pay as you go mobile phone from UK. No reception or ability to send message or phone. St. Petersburg, florida

  • Erin McKinley

    Yes, my service is down in Mesa, AZ. I phone 6. I have no phone or internet service.

  • Rin

    Castro valley, CA IPhone 7 network is down

  • Lynn

    I can’t send a text, and haven’t been able to for 4 hours…

  • Anthony

    I can make calls but can’t do anything else

    Fort Bragg NC

  • Jamie NOrris

    I’m I’m fuquay Varina NC and I haven’t had service since Friday. I went to Raleigh Sunday to get a signal.

  • Lee Kubachka

    10/10/16, since 5:30pm – No data, no cell service. Southern Pines, NC

  • Robert Ferracane

    Westchester, NY. – cannot phone or text for last four hours, on MotoX. Never experienced this before.
    What’s going on?

  • Papaboulay Mangoya

    what`s going on with Tfuck mobile 1week no service !!!!!

  • Forrest L Connor

    Been almost a week with no T-Mobile service. What is up?

  • caucasionally

    Scranton, PA. Service down since 1pm, 10-13-16

  • ERIC T PRESCOTT

    Yes I am having trouble with my service too. All day.

  • http://usalbertik.wix.com/albert Albert Mamalyga

    I’m currently in Russia. I have no service whatsoever. Can’t even call T-Mobile for troubleshooting. Never had this problem overseas.

  • Hristina N

    I am having problems with TMobile almost a week. No calling, no messages, no network. We have 4 lines. All the same. Terrible! Schiller Park, Illinois

  • Custo

    NO INTERNET SINCE 8:00am!

  • Everette Keith

    Data has been horribly slow on phone OR hotspot (example: 5 seconds of YouTube video after 10-15 seconds of’buffering’) for about 6 weeks now: Oneplus X (AOSP type ROM or Oneplus software).
    Naturally NO support from T-MO cuz OPX is not a supported device.

  • Troy

    Internet is down in Milroy PA

  • gary nowlyn

    No Power on phone.

  • billy omer

    t-mobile is down in eugene oregon 97403 today 10-16-16

  • D.G

    No service no calls, messages etc. Galaxy S5 ,Hazel Crest IL.

  • Grace

    Houston, Texas signal loss every day on t-mobile network no service, calls and txt fail to go through service use to be great on t-mobile but lately it has gone to crap, been with this company for years now seriously thinking about switching

  • Maggie

    I cannot make, receive phone calls or send or receive text messages. This also happened on Friday. I am on the far west side of NYC. This is getting ridiculous and I don’t want to pay for two days of no service.

  • Tee

    Phone is down who else ?

  • Matt Borucki

    No calls in or out, but I have data and texting

  • Kelly Greek

    No calls in or at. Texting seems to be working. Data is spotty. Hard to work from home without a phone!!

  • Sclernix Dewop

    No data or text in Chicago. Am i the only one?

  • American

    Phone just lost service then came back with only 4G in Austin TX. What’s going on?

  • Stinger

    No service in Polk County GA

  • Tina Waller

    No service outside of liberty, tx. Very frustrating…. The only reason I am in here is because I have WiFi……

  • JStephD

    Is service down in Cincinnati OH?

  • Crystal Hadden

    No data services it says I have T-Mobile 4 bars and lte but I have nothing wth this sucks I am over road truck driver I rely on my phone for conditions etc

  • Hugh

    Still having issues in Maitland/Altamonte/Casselberry Florida areas. Get it together or get out of the business!

  • Rene Salinas

    We, T-Mobile patrons should get a free month after the day service has been restored or I will switch to another provider.

  • Rene Salinas

    Threaten them to switch to a more reliable provider, no mention which will give you a better deal.

  • Amanda Rosser

    I am having network issues as of right now it’s been about 4 hours smh

  • Amanda Rosser

    Philadelphia PA

  • Random Unhappy Dude

    No one picks up in Customer Support.. “We are unable to take your call at this time”..

  • Lee PriceJohnson

    Is it you? Is it MetroPCS? Is it. Android? Idk…but somebody needs to lay off the wacked out signal interruption!

  • Celeste Harrell

    Been in Santa Cruz for 12 hours and no service

  • Karen Neill

    Olympia, WA – Been having problems all afternoon

  • Alethea Earhart

    No service, Salem, OR. I am so frustrated with TMobile!

  • Jhiggz Kharique Merritt

    No internet service Northern Nj
    ..lol get off my line feds

  • Scott gato

    No service in Tampa Florida since about 7am this morning. Come on T-Mobile what’s going on. Is all T-Mobile customers going to get a nice credit for being with out service all day and most of the night. I’m pissed & not very happy with T-Mobile…

  • 4humanrights

    I have no service currently in Los Angeles.

  • Andrew D Johanson

    Signal loss in salisbury,md. On my galaxy s7 and wifes s7 edge

  • Jarrett Williams

    Horrible signal on me and my wife’s iphone 7 in mcbee south carolina.

  • Shana Arndt

    Can’t pay bill. Says it is experiencing difficulty with service. Clinton Township MI

  • LotusStyle

    Very slow mobile Internet speeds. Almost like it is running in 2g or 3g mode instead of LTE. iMessage in text won’t send unless I send it as SMS on my iphone 7. Websites that used to work no longer load. Forget about Imgur or YouTube…. barely works. Affected area: Cypress CA and Tustin CA.

  • Olesyaua

    No service in NY since yesterday

  • Maria

    Can’t access anything on the internet since this morning. I’m here in Los Angeles, CA.

  • Isabelle Pablo

    Email to my bf using t-mobile internet keeps coming back as undelivered. Then he gets online but has not received any email during the “blackouts”. Reno area

  • Craig

    No service in western NY since yesterday 01/02/17

  • Lesia Lepley-Fail Lepley

    Coden, Alabama, 36523 area . NO Phone No Internet, No Text! Right in the middle of talking to water company about a busted water pipe at my house and totally lost all service! I have no idea if they heard me or not. :(

  • D Sexton

    T-mobile down in Lewisburg, WV for two days!

  • Cliff Baugher

    In Fort Myers Fla & no service for 2 days….

  • Geri Jeter

    All day outage in Reno, NV. No data, voice or text.

  • Evan

    No service in Rexburg Idaho since 1pm MDT

  • Austin Asplund

    Me too :/

  • Preslie

    No service in Rexburg ID since yesterday at 1pm

  • Holly S.

    No phone or messaging in Hastings, MN; Internet works fine

  • Diane M. Drawbaugh

    I have no service in Munnsville NY.

  • Diane M. Drawbaugh

    No text or phone right now

  • Yung Adamsville

    Atlanta, Ga Samsung galaxy s6 plus My calls, text, internet or data hasn’t been working since Friday smh

  • Jaren White

    No 4gLTE Hammond, Indiana

  • jaie cutler

    Can’t dial out, answer calls, anything requiring outgoing can’t do it.

  • jaie cutler

    Murray, ut.cant call or listen to vm going on 2 days.

  • Keytah Murray

    Hope an emergency don’t occur! Can’t dial out or receive calls. This is awful, I am so not happy. I’m thinking about switching carriers.
    Tucker Ga!

  • ANNA

    down in WV…this is day 19…NOT A HAPPY CAMPER SNOOPY !!!

  • ANNA

    Day 21 with no signal/service in WV…Looking for recompense of 1 month service as I’ve paid in advance for this month…Using Nokia #6010 older model and Nokia x2 locked to TMOBILE…WOW ! Looking to see if they can be unlocked to switch carrier…
    Again…NOT A HAPPY CAMPER CHARLIE BROWN!!

  • Manz3480

    93637 3/4 bars of lte yet internt does not work

  • Anna

    Day 24 in WV.. When is this going to end? Thank goodness I have a landline and a desktop still !!

  • perspicacious_progressive

    Smart Stay or Smart Screen doing its own thing (the Samsung EYE Icon). Phone very busy with 4G LTE incoming/outgoing traffic when idle. Always issues with ability to make calls/send SMS. Phone has been acting very strange the past week.

  • Luis

    Samsung galaxy 7 no network connection no calls, no txt and no data as of right now

  • Luis

    Oh forgot to add in Cudahy CA Samsung galaxy 7 no service

  • G money

    Same here g im in hp no service. Wack!!!!

  • Anna

    Requested info to unlock my phones from T-Mobile after cust serv. rep stated ” there is
    nothing wrong here and nothing wrong with partner tower {ATT} as far as I am concerned…Your phones are broken and it not our problem” After 12 years with this service I am DONE…Switched to ATT…By the way this is day 25 no service/signal.
    SHAME ON YOU !!! PS…ALL phones are working now with ATT…

  • Teresa Clark

    Samsung Galaxy s5 , we have 4 phones with tmobile. One is t-mobile.Com the other 3 are thru Walmart family mobile carrier is t-mobile and none of our phones will make calls, text or internet. This is reducuolus. Pahrump, NV

  • Lasolasguy

    T mobile service out on my lg10….
    Hallandale beach Florida …01/30/17

  • azpooch

    No data; No signal; No service whatsoever
    1/30/17 All day
    Samsung galaxy s7 edge
    Chandler, AZ

  • Blair

    no service no signal cant txt cant make a call what is the point in having a phone if it doesn’t work why am I paying for a service that does not work 02-02-17

  • Joshua

    ZTE zmax pro, Georgetown co 80444. Lost service yesterday around 1pm and haven’t had any service since?? I have wifi!! It’s morning and I use my phone for work. Please help.

  • Long Time Customer

    Me too. Gtown, CO. Lost service yesterday…still down. This happens every time we have high winds here…which is often. Last few times it took 2-3 days to restore service.

  • Long Time Customer

    If you drive down the frontage road to about Lawson you can get service

  • Long Time Customer

    Update…still down here but tmobile has a ticket for the outage. No ETA on repair.

  • Jesse Lopez Jr

    Its down in port lavaca, tx

  • Ben Hill

    Down in Lompoc CA going on 4 hr

  • Sherri Majors

    TMobile Network has been spotty here in Northern Nevada for the past three days. On Friday it was out for 15 hours..
    Would love to know if there’s a ETA for up time or fix?

  • Sanggil Han

    It has been NO SERVICE for over 8 hours please fix this problem.
    I live in La Crescenta, CA 91214

  • ƇӇƦƖƧ ƁЄƦƦƳ

    LTE down for one week in Oklahoma!

  • Scott

    No service westbrook me help

  • Maggie Zotti

    The whole North side of Westmont Il is down and is affecting police and for the whole village. ETA on fix? -village employee.

  • Todd Davis

    Havnt been able to make or receive txts or calls since 11am,in central Massachusetts. WHAT IS THE PROBLEM

  • Desi_Princess

    Can’t wait to leave this slow ass network. Ordered unlimited data 3 days ago and my phone has been slow ever since. It took 6 minutes for one Internet page to load. Called tech support and they said the towers were down in my area (90008). Would have been nice to get a text from Tmobile 3 DAYS AGO informing me of this, like they text me when my payment is due.
    #GoodByeTmobile
    #HelloVerizon

  • Ang Jakobitz

    No service, text, 4g Minnesota. I am tired of this.

  • Rose

    No service since 9:30a.m Harvey, Illinois

  • Cal 20 Sailor

    I have 3G service, but T-Mobile’s website is down and I cannot get into my account or shop for plan upgrades…and T-Mobile has done NOTHING to communicate this issue to its customers!!!!!!!! Guess it’s time to look at Verizon again…

  • Tammy Seekins

    Vancouver Washington my mobile data has been unusually spotty today and for the past hour absolutely no mobile data so I can’t call can’t receive calls can’t get voice mails can’t text and I’m not receiving emails either.

  • Tammy

    Thank you T-Mobile for letting me comment as a guest

  • Sadaf Khan

    I have no service for almost 5 days now!!! I have a samsung galaxy and I live in North Carolina. Without my Wi-Fi, I can not call/ text nor can I receive them! I use the LTE/3g/2g

  • Sadaf Khan

    Omg! Same!! Did u ever get it fixed?

  • Dolly James Kiuru

    My calls keep on dropping anytime if am receiving or calling and my mobile network has been bad since last week. I have a Sony xperia z2 and ZTE phone.honestly the signal and coverage is bad and am becoming very upset.

  • Frances Farnsworth Jones

    No signal on my phone, says emergency calls only. Huntsville Alabama

  • Krissy K

    Chelmsford ma, tmobile -no calls in or out. recorded message “all systems are buzy blah blah blah” Internet only through cable, text messages are inconsistent. ..got 4 from yesterday at 6am, out if order and lots of repeat texts…Website says no outage?

  • Tim

    Flint mi, auburn hills mi, brighton mi, I lost signal 2 days ago at 5am and now I cant seem to get service almost at all when I do it don’t last I just got a plan with you 2 weeks ago and was happy up front and as of now im about to just go to Verizon they have a working network. your site says no problems and went to a store and was asked how me not having a network is there problem well I just joined your network im a paying customer and I would like to know whats going on. The problem is not fixed stop saying it is and if this is considered fixed I will gladly cancel and go to Verizon. I use my phone for work and to talk to my son while im gone this need to be taken care of asap

  • Sacramento / Elk Grove, CA

    No service since 9:30 a.m Sacramento, California

  • Jose Cervantes

    Can’t get on the internet. Plus its showing I’m on a 2gig data plan which I’m not and I’m currently on a 10 gig data plan

  • B.A.

    I get dropped calls every 3-5 minutes like I’m out of range even with having four bars.

    Lgk10. Saint Paul, Mn.

  • Sheepish

    No service, kalamazoo, MI

  • Panagiotis Papachronopoulos

    No reception college point NY 11356
    It says searching for the last 2 hours

  • Victoria “Vicky” Martinez

    Phone has been saying t mobile network not available for an hour now

  • Josie

    Yes. Cannot connect to network, cannot make calls, receive texts, or browse the internet. San Diego Ca. Galaxy s5.

  • Brad

    No Service for the past 3 hours, Minneapolis, MN

  • Shirley

    not able to text or make phone calls on iPhone, Pacific Grove, CA

  • DT

    My daughters iPhone 7 hasn’t worked right for 3 days! She can’t text, browse the Internet and can only make calls using wifi. Serious outage is going on.

  • Margaret I

    No servive South Carolina

  • Karen West

    Galaxy edge s7 has not been able to connect to any cell service, appearing as no bars or marked by an x. Been traveling from maine to mass for two weeks and have been unable to get anything.

  • Jeannie Woods

    GALAXY s6 down in Virginia Beach Virginia

  • Leric

    iphone 6s plus, It just says no service. Norfolk VA

  • Vonn

    Portsmouth, Va no service

  • Phil

    Service back up in Va beach

  • Phil

    Ok service back down @ 10:17 am

  • Mya Eison

    Yes

  • Mya Eison

    Service is down in Philadelphia PA

  • Tim Bradley-Harris

    Colorado Springs CO

  • Nakia S Aubrey

    Service is down..iphone 6 waxahachie texas…why??

  • Brian kenndell

    What the f**k. Hey Nakia Aubrey

  • Marilynn Harris

    3-5 times a day it states tmobile not working or connection issues

  • Lisa Sanders Greenawalt

    Service is in and out today. I’ve tried all morning to use Facebook and other apps. When I called a family member the call kept dropping. Independence, MO

  • Evan Whiting

    service keeps turning off in Menlo Park CA, everyone on the block cannot make or recieve calls or texts

  • Bonnie Troy

    I’ve had problems with voicemail, texting, and no service no internet. In and out. Constantly. This past week has been awful. This past year has been a mistake. I will look for another carrier. What a shame.
    Milton, Florida area

  • Victoria Williams

    No service in Atlanta Ga. Service was fine yesterday!

  • Angela Echeverri

    Problems with GPS apps most of the day in Los Angeles, CA

  • K Hurst

    Losing cell signal every morning around 6am since Saturday 4-15-17 in Dayton, OH.

  • Harm van der Veen

    No services for weeks already , bad company , must go out of busines!

  • Dwayna Hendrickson

    The tmobile app isnt working half the time and for 4 days my internet sux. Slower than a snail!

  • Erik Selakoff

    no service. I’m in Manhattan, 10029. Cannot send/receive texts, cannot send/receive emails, can occasionally make a call connect but it will either drop or the other person will sound like they are speaking gibberish. iphone 4s. My guess is they are changing their network so asnot to work with older phones, forcing customers to buy newer ones.

  • matt

    Spotty service in Tulsa, OK. Could be the weather???

  • K.C

    Spoke with tech support, basically they are upgrading all their 4G LTE networks and getting rid of the old U1900 band network (which many old phone uses), only phones that are newer that is compatible with their new band frequency can have faster internet, otherwise that “E” data internet will probably not go away and will be stuck with very very slow data internet. Only solution is to upgrade to a newer phone, otherwise you’re stuck with “E”. Good job, T-mobile!

  • Katie Ashment

    Been having issues with losing my data while on the phone for months, Easter Sunday was the worst ready to change companies

  • Ramy

    Internet is very slow or non existant in Long Island City Queens NY. Can’t send or receive emails imessages or check any social media. This has been going on for the past week or so….. Please HELP!! Fix this

  • Lynnette

    My service worked great up until January of this year now I can’t even make a phone call stream any data at all I’m thinking about going to Verizon I’m here in Detroit Michigan

  • EJ

    Im in Dallas Tx. I cant make calls or receive them. I keep getting mobile network not available…

  • Nerd Boy

    Lakecity and Miami FL out of service. no calls no texts no data. Even the verizon network is down?

  • PAPs_EViL_iTWiN

    I’m in midtown Manhattan (3:49PM DST), normally where I would have 4G LTE without any connectivity issues, I can not do anything data related on-network connection. Relegated to gym’s slow Wi-Fi. Using Huawei Mate 8 NXT-L09 (for the past year); never any issues.

  • Tina

    In Conroe, Tx..Delayed text messages and voicemail. Advised people have tried to call me and goes straight to voicemail

  • amanda wallace

    All the tmoble services are down in my town Alva on

  • Jersey Bug

    Family Mobile is down in Gray Court SC. No network or phone service.

  • Tri Xdios

    Sitting here in Houston area of Texas, losing service on and off for two days now

  • Kasie Galindo

    South West & Central Houston, Texas service is in & out. Keeps losing service. Even after reset.

  • Chicken

    Pittsburgh pa unable to use my hotspot. And unable to call customer service either

  • Chona

    Dayton Ohio. messages delaying. im guessing on e of the towers is down.

  • LG

    Cellular data not working in Greater Detroit area, MI.

  • Jennifer Oneal Gunn

    No text, calling, or emailing. Joplin, MO area. Since before 8:30 PM, Central time zone.

  • Dee

    No cell service Charlotte NC

  • Grace

    No network connection in Cape Girardeau, MO

  • Cindy

    Unable to call a contacts number. Getting a message my number is blocked although it is not.

  • Christopher Andrew

    Says my phone is not connected to a network in Boise Idaho. Has been down for 24 hours

  • tony james

    North las vegas nevada-my phone says Not registered on network. 4:45pm

  • Margaret Cooper

    In Alabama where I can’t connect calls or get the internet to stay on consistently. All incoming calls going to voicemail.

  • SpectralRaiden

    In Bronx, Ny. T-Mobile CS claims that towers in my area are being upgraded and should be done by the end of this month. My signal is strong, but LTE keeps stalling. My service is virtually unusable for anything besides call and text.

  • Oso Jay

    I paid my phone bill may 8 and my phone was stuck on searching or no service now during the storm last night it jumped to Lte and it was now it’s not any help out there I’m in North Carolina

  • Nicholas Thomas

    In western mass no 4g and the lte is spotty at best

  • Charles

    Unable to connect to the internet, anyone else having this issue?

  • Bianca

    What’s going on are the towers down or something I don’t have any service at all. I’ve rebooted and taken out my sim card. I reside in tx anyone else having this problem?

  • Charles

    Yes, Im having the same issue in tx

  • Lori

    I’m in NY and haven’t had service all day today. Can’t send or receive texts or calls! What is going on??

  • Randall Bancroft

    Moto E 2nd gen and Coolpd. Both 4g lte. Both indicate a signal, but phone can’t connect when dialing or they totally lose the signal. Klamath Falls, OR

  • Joy

    I live in Bridgerpot, CT. My place has no service for 9 days!!!!!!!!!!!!!!!! Called tmobile several times, every time they promised they would fix it soon, but the problem is still there. Cann’t make/receive calls, no text message either, it sucks!!!!!

  • Lisa

    Down in Fort Worth since yesterday!

  • Pamela Manning

    My phone is down since this morning any the store and customer service acting like nothing is wrong. Boca Raton FL 33428 zip

  • Pamela Manning

    No service for the mobile customer West of 441 and Glades Rd

  • Simbo Leonard

    no service in north houston

  • Jessica Daniel

    Unable to make outgoing calls on my phone here in Sacramento, CA. My mom is having the same issue on her phone as well. It has been like this since 11 am this morning on Wednesday June 7, 2017. When will this be fixed?

  • Vash R

    No mobile internet in Humble TX 77396. Only calling and texting available. When will this be fixed?

  • Val Porter

    Service is down everywhere. Texts still work, but not calls. All over the US. No word from T Mobile on what is going on. Idiots.

  • Rose

    No phone service Palm Bay Florida

  • Panos Mitos

    No phone service, NYC

  • Anna Bies

    My cell service is out in Chicago wtf

  • Kattakatt

    No phone service, Tacoma, WA. None in Seattle as well.

  • azalia

    no phone service in california what up with that

  • Heidi Hart

    No phone service in Keaau, Hawaii (Big Island)

  • EcuaLA

    No cell phone service in Los Angeles since around 1130PM, Monday June 11, 2017. Lost work with UBER due to outage.

  • anjalayes

    Just tried to make a call, says no cellular network available. Marietta, Pa.

  • Brian W

    No service in va or nc. T-Mobile claims it’s upgrades but the service has really struggled. I switched to another provider and all my problems disappeared T-Mobile acted like they could care less whether the service worked or not

  • Emma Surftwo

    Livermore CA (SFBAY) – intermittent “No service” and poor quality calls. Not even trying to use data – having to use my home wireless data instead. But now calls being missed are a big deal.

  • Emma Surftwo

    Call TM – tell them up front I’m not the primary but this is a support question. Give them all primary info and my info. Have to give address AGAIN even tho supposed to be saved as connected to my phone, so TM would quit checking the primary address, saying everything is ok and closing tickets.

    After 10 min (not counting the long long hold which makes me believe there are many outages today) I finally get to a “rep” who takes forever to input my address no matter how many times I spelled it, gave him my phone # (which I was calling from and the VRU auto detects it!!!) I tell him this is the the normal crappy service I’ve had since I came to TM, but is 48/72 hours of No Service intermittently on phone, without changing physical location. I didn’t call earlier because I figured it was 110 yesterday, but given it is cooler today and still the same issue, I called. He says – he can’t see the record (not tell me what’s in the record but he states he ACTUALLY cannot see the phone records, because I’m not the PRIMARY. (Obviously I’ve been down this road before). I always explain that if it was account related I would NOT expect them to divulge any info (even though I can see every tiny bit of every phone on this account via the web), but for support issues they are supposed to engage. I finally just hung up because the only response was “I see you had problems in the past at this address” which tells me a) he COULD see the record b) he didn’t listen to my description of the current issue c) my phone was so garbled I couldn’t hear half of the conversation because Hey I am calling because I have bad service.

    If TM would post accurate outage maps, and/or service maps, then at least I’d know if it is specific to me or over my whole area.

    And the reason I’m not showing on the account as authorized to purchase anything is because there are too many instances of TM upselling on support calls, and I don’t want the primary stuck with something that TM ordered (and that I didn’t agree to). Since they don’t put in writing the “free assistance” tools, I don’t want to get saddled with unexpected charges when it becomes he said/she said.Even when the primary picked up a new SIM for me (for troubleshooting) they tried to convince her I needed a hardware hotspot, and that if she changed her contract, the cost wouldn’t change. (But the two other people would have reduced data! they left that out).

  • Grant Conzaman

    No in Alron Ohio

  • Elias Baumgarten

    Ann Arbor, Michigan: intermittent outages. Persistent problems with voice mail.

  • James Baird

    No service in Big Spring,texas

  • Skipper

    LTE service is down on my main phone but is up on the other in the Philadelphia/King of Prussia, PA area.

  • SlimmXXX

    T Mobile been acting crazy in Atlanta since the beginning of June. All month the service have been messing up.

  • Lee p.

    No service in marlton NJ for the last 2 weeks. No call or texts or data. I’ve had about 12 hours of service in the last two weeks. When are they fixing this?!

  • Paula M

    My service seems better now. The month of June was problematic to say the least. I’m glad things are finally working properly.

  • T. L. Griffin

    I have talk and text but no other connectivity without WiFi on my Samsung Galaxy S7 here in the Central Valley area of California–I noticed this issue at home in Stockton, CA and also here at work in Modesto, CA

  • Holly Lien

    My family has no phone or text with iPhone in greater Sacramento area. Phones show strong signal, but not working. My android is the only phone working. Called T-Mobile and got lame excuses “it’s not a tower issue…” They’re sending issue to engineering dept and could take 72 hours!!!

  • Liza

    Located in Manhattan and have a Huawei P8 phone. Just bought t mobile data yesterday and this morning, July 11, the mobile internet/data isn’t working. I’ve already tried restarting and taking out the SIM card. Anyone else having issues today? When will this be fixed? Pleaseeee

  • Anna

    Yes, no internet/data is working in my area Lennox Hill Manhattan. I rang T mobile, they are saying it can take 24-72 hrs!!!! Insane

  • Melissa

    My data calls/texts have been on and off for the last few weeks. Pay alot for service unable to use. Kenyon MN

  • Maria Czerny

    Multiple messages from multiple contacts have been rerouted. For example I’ll text person a and I’ll get replies from person b.

  • Kris

    Located in Lower East Side and have an International Samsung Note 5. Apparently, T-Mobile is updating their network and as a result, many international phones are not able to use their network anymore. I was told that there were outages in my area and to wait 3 weeks to see if it would be resolved. Also, told that the best solution would be to buy a phone from a T-mobile retailer, since non T-mobile phones aren’t guaranteed to work on their network. I CALL BS.

  • Earl Sorrels

    No t-mobile cell service here in SFV Los Angeles for about 3 hours now. Time to start shopping again….

  • Lmaed

    Spotty service here in Port Jefferson, NY Long Island. Some things I get, some I don’t. What am I paying for?

  • Jim

    no cell / data service in Sedona az since noon

  • Michael

    No service in Hemet, CA this morning. I noticed at 9am. Family uses iPhone 6 and 6s.

  • Anthony Vincent

    yes .. for three hours now in seattle

  • jw_hendrixx

    Woke up to my phone not able to send or receive anything. I tried the internet nothing restarted my phone probably 20 times now. Please figure out whats going on I just payed my bill just to run into this.

    Samsung Galaxy s6 Edge
    Dallas, TX

  • Gloria Gibbs

    Still not working in Charleston, SC. Error message says dialer has stopped

  • Some Hyena

    Can not recieve text messages though data is working, Huntsville Alabama.

  • Tyler Stone

    T Mobil says they can’t restore lines they promised at 2 pm only 1 of the 3 phones work they say it’s a network issue that started at 12 eastern but restoration was supposed to have been for all lines and to boot they suspended services for non payment of restoring each line we had 5 but 2 stolen and cancelled have been billed for months without credit we have had service over 17 years…..what’s going on here with this

  • Amy

    Can’t upgrade online, although 3 of my lines are eligible on the standard JUMP. I’ve called, sent a tweet, and opened a ticket. No one can tell me why I can’t upgrade online. I was told I was eligible and I can go to a store or call to upgrade. I want to shop from home, browse around and look at the phones and down payments. Get with the times t-mobile…now the phone I want is backordered.

  • Janice Marie Castillo

    Says a tower is down here in Houston. Can’t call out until I leave town and get further out towards work. My town is completely dead signal. I’m on the upper East side outside of Houston.

  • Travis Collins

    Charlotte area, NC – Down for an hour or two

  • BlesdByFth

    In Tampa Florida, no service. When can we expect it resorted?

  • Hosanna101

    I should have stayed with Verizon. Been having problems since I switched over and now no cell phone use during a time of emergency. Yup! Def switching back

  • Don

    No service since 3:30pm in Abbeville county, sc.

  • Rachel

    First started with data outage on my iPhone here on John’s Island, SC (suburb of Charleston, SC) around 1pm est. My power was also out so I couldn’t do anything but text and call. I contacted T-Mobile CS, they tell me that a tower in the area was damaged due to storms in our area from Hurricane Irma. An hour later I had no service what so ever. I have no land line and live by myself. What am I supposed to do if I have an emergency and need to call 911? I JUST switched to T Mobile from AT&T and this has made me realize what a horrible decision I made! This is by far the most frustrating situation I’ve ever dealt with involving a cell phone company!

  • Scott King

    Seems that “towers are down” is their common excuse! We’ve been without service since Saturday…but my work cell under Verizon never went out.

  • spyropup .

    Me too! If it wouldn’t have been for our other cell on verizon, no one would know if we were dead or alive during Irma.

  • Jessica

    They claim to be down however I have 2 mobile plans 1 Wal-Mart and 1 not and the Wal-Mart family mobile is not working. Shows no service no network or bad sim. Can’t call can’t even connect to Wi-Fi. Idiots in the call center barely speak English and are called IT when all they do is tell you to do what you already know. Power off take battery out take sim out etc. Still no service. Crap service even worse customer service. Clearwater FL Samsung Galaxy On5. Been going on for 5 days.

  • masterjim

    T-Mobile data services down again second time in 3 months SFV Los Angeles. Virgin Mobile on Sprint was more reliable though slower.

  • Eunkyung S Kim

    No signal since 9pm at austin texas what is going on

  • sandy

    My phone won’t make or receive calls says no network. Started around 230 pm . Statesville. NC not good when this is only source of communication for me !

  • chikin

    No mobile data in Austin, TX but calls and texts appear to be okay. Good signal status but X on icon. WTF?

  • Lee

    Central Illinois no data services. Galaxy s8. Will not load anything throughout central Illinois from Bloomington to Peoria to Galesburg.

  • Trish

    Visalia ca. Tmobile down since 4:42. Shows 5 bars but says can’t connect with network. Try Internet via tmobile says no Internet connection

  • Robert Kuecken

    New Port Richey FL, West Pasco County, network issues for about two hours now ….

  • Katie Fossee

    Dallas tx – is Tmobile Down ? Issues for last 2 days, no apps working on my and other tmobile users in my area

  • Chris

    Orange,NJ …..My phone cant seem to make any phone calls (busy singal)but i can recieve them.I can send and recieved text messages

  • Candace Baer

    People can’t hear me on the line. The same thing with my husband’s and daughters phones. SA Texas

  • Toni Fonseca

    Won’t connect to my wireless properly and can’t send or receive calls or send text messages?? Been like this for 4 days now what’s going on arlington tx.

  • Dejan Daskalov

    I live in Vegas and havent had data for the past 3 days. I am using Galaxy Note 4.
    This is extremely annoying. Please fix or you will lose lots of customers

  • No Thx

    Atl, GA. Only have E for internet and it’s been this way for the past three says. All calls keep dropping and I can’t use my apps.

  • No Thx

    Atl, GA. For three says now my internet connection has been at an E. All calls keep dropping as well. I cannot use the apps on my phone.

  • John Fujiwara

    Just talked with a T-mobile rep and he said the engineers reported an outage and have no exact time when they will be up. Recommend that you call and have them annotate your account for credit on your bill.

  • j warren

    Dallas Texas…. No service!!! Since about 2pm that’s 5 hours!!