Other Services

Verizon Email problems

Verizon email problems with login are the most common when customers have troubles, and when things like this happen millions of users like a place to come and complain or vent a little anger we are here just for you.

Other Verizon email issues include total outage when the service is down, one error message that pops up when there is a problem I, We’re sorry, but we are experiencing an email system issue. Please check back in one hour. Customers have seen this a few times since using the mail service.

Customers have also said they had troubles entering their Verizon email settings on their Android, iPhone and Windows devices. If you have any Verizon Email problems please do share here with your location and device.

Verizon Email status reports for Sunday 25th of July 2021

To find out if Verizon Email is down right now, see reports below.

Problems with Verizon Email? Share issues with Is Down Right Now readers:

  • Alexandra

    I cannot even login to my Verizon email, but then again what’s new.

  • Lisa

    Tried to access my verizon email settings to make a few changes and it will not let me, what am i doing wrong?

  • Darrel

    Is anyone having Verizon Wireless email issues today? I am not able to login right now.

  • John

    I am not getting any emails, nor can i send any via Verizon.

  • Kerry

    Verizon is down in Forsyth MT.

  • Nancy

    Cincinnati, Ohio and my email is not working at all today, was working fine yesterday.

  • Vanessa

    My Verizon email is playing up, i keep getting two of everything. Is anyone else getting this?

  • Lockey

    Verizon must be doing something wrong their end because i am unable to open up my emails on my smartphone. Is Verizon email down?

  • Henrietta

    Did you know that yellow snow should never be eaten, thats just like saying never use Verizon Email because it is just as bad as Gmail. I am always having issues with Verizon Mail.

  • Rocky

    I have had the same Verizon small business email account for about 12 years. there are 3 separate email addresses associated with this account, I will call them 1,2 and 3. #1 is used by me daily, #2 is used by my office manager occasionally and #3 has never been used. Two days ago when I logged on to my email, as I’ve done daily for 12 years, I couldn’t get on because “the information doesn’t our records”. In other words, I couldn’t log on. I have spent about 9 hours over the past 48 hours with tech support people from the U.S. to Mexico to Guam. They all go through the same routine questions, then share my computer and then tell me that accounts #1 and #2 do not exist in there system. This is a small business and all my email contacts are on my #1 account. There was also a couple of time sensitive emails that I could not access or respond to, which may have cost me about $100k. I then tried to set up a new account using my normal email user ID, since they say it doesn’t exist, but it tells me “sorry, that user ID is already in use”. Also, if someone sends me an email it doesn’t get kicked back like you would expect, if it was sent to a non-existent email account. So the emails are going somewhere. But the poorly trained telephone techs at Verizon are clueless about what has happened and why. Anyone had this problem before? Anyone know the phone number of the CEO of Verizon? This is like the twilight zone.

  • Gary Yoder

    My email has been down for 9 days now.I called and they transfered me 3 times.At least the last tech was honest and said they have no clue about how to fix the server,or how long it will take

  • Email support Free Helpline.

    Call Customer Care and report Your problems 1855 777 1707 Toll Free

  • Ann

    I signed on to check my emails and my email account was locked. Have no idea why. I called Verizon and waited 36 mins to reach an agent. Could not hold on any longer. I figured I would try a new password. a temp password was provided and I was able to access the account. I signed off. I decided to make sure I can sign back on, but no luck. So asked for a another temporary password. Entered it. Now it says that’s not my password, it’s my ID. Nooooooooooo! I tried again and it did the same thing. Had no time last evening to call Verizon. So tried again this morning to sign in, no luck! From what I am reading, Verizon has no fix. That’s just unacceptable. Funny! To post this comment it asks that I enter an email. Why? It doesn’t work anyway.

  • Frustrated

    I am experiencing the same thing right now. I thought I was crazy I called and spoke to someone, it worked for a minute and I tried to log off and back on and it said the password was wrong. I have tried 3 different password. It started off with an email stating my password was changed.

  • Mishel

    my Verizon email has not worked properly for weeks on Safari. At one point I was able to open it on Chrome but now not at all.

  • Verizon Mail Customer Care

    Contact Us. 1 855 777 1707
    Toll Free Helpline.

  • TMAL

    There is no other way tostate it. Verizon is not a technology company. They are in the dark ages. 3 business related email down for the last three days. Locked out of My Verizon for 6 months. Their Executive Services team is clueless. Know nothing. Never call back. Why would anyone use this old and tired company?

  • Felicia Kelly

    For several months my emails on my cell have been dropping off . I call Verizon and they do something and I am able tof get them back but yesterday it happened again and this time Verizon can’t do anything . They are saying it is problem with my phone and Samsung says it is Verizon. I am getting the message that the pop/I map account is not set up. Someone please help I use my email for work

  • Felicia Kelly

    Yes this happens to periodically. But this time I can not get them back

  • Deb tobin

    Haven’t been able to receive or send emails in 3 days

  • Maxine

    I am having the same issue with my Verizon email. Since Friday 11/11/16. I would enter my username, then I get to the password screen and enter password and all I get is a weird blinking of the screen that just will not go anywhere. I have tried to sign in from desktop, iPad and mobile phone hoping that it would be different.
    I really hope Verizon can get this under control asap. This is an email used for business.
    Please Verizon!!!!

  • BetsyO

    Same issues here for the past several weeks. Have finally dropped Verizon altogether. This happens too often and is ridiculous for what I’m paying

  • Scott

    My Verizon Email is down and when trying to access via my laptop all i am seeing is an error message saying, “http status 404.” What does this mean?

  • Clemments

    I am located in Coachella California and my Internet is down, this actually is garbage now, where are technical support when you want them.

  • Verizon Mail Support.

    Contact us
    1 855 777 1707 Toll Free Helpline.

  • Mark Bailey

    Having problems logging into the verizon webmail. It keeps looping through multiple addresses. Have tried using it straight through the My Verizon website (not using the bookmark) and the same thing is happening. Tried calling the helpline below and I am unable to get through.

  • Lisa Miller

    Same problem as Mark Bailey

  • Aaron

    Can not login in to email and when I do it say’s I forgot my password but I did not

  • Nasty In The Pasty

    Keep getting a “502 – bad gateway” message for the last hour or so.

  • JerseyDA

    Verizon messaged estimated time of restoration will be 9:00PM 12/18/2016.

  • Tom Early

    Verizon email down since yesterday afternoon

  • Tom Early

    I’m in NJ and haven’t been able to sign onto my email account since yesterday afternoon.

  • R Guariro

    502 Bad Gateway message for last two days – No access to email, no help from Verizon

  • Ken Frey

    I’ve been getting the following message for the last 2 days:

    Bad request | Your browser sent a query this server could not understand.

  • Vic Schreck

    I have been having synchronizing passwords issues in my email clients programs to Verizon I am using W-10. The Verizon server will not recognize them and rejects them.
    Email Clients: Outlook 2016, Thunderbird,
    gmail and android on my smart phone. Also tried changing on my 2 lap tops and
    desk top. Browsers will not make it work: Firefox, Edge, IE and Chrome Issue:

    My master email: I cannot change the password
    on my email clients. I must use the current one. I can change at will in my
    webmail, if I change the p/w on any client email, the Verizon server rejects
    it. I change it back and it works.

    My sub account: I was emailing back and forth
    on Wed. Dec 21 and got a message I was blocked for logging in too many times. I
    was bewildered, thought maybe someone was trying to access my account. Message
    said to obtain a temp password and log in. From that point on I have been not
    able to log on, on any of my email clients. I can change the p/w at will on my Verizon
    webmail but their server will not recognize my p/w’s from my email clients.

    Multiple calls to Verizon and screen sharing
    has them confused. They blamed Microsoft I knew better I called MS anyway they
    reinstalled my MS office professional 16 and still outlook will not connect.
    Call Verizon back am finally told they are having server issues with their
    server recognizing passwords from clients. I figured they were blowing smoke
    and I am right. Contacted Verizon Christmas morning and am told there are no
    technical issues for emails. They cannot figure out what is going on and are
    passing me off.

    So here I am 5 days with Verizon’s server rejecting the passwords from all 4 of my email clients. They cannot help me.
    Master email account I cannot change P/W and sub account cannot get it to work.
    I tried creating a new sub account cannot do it am told I can have 4 email
    accounts, I have 3 cannot add more to see if it will work.

    Anyone have any ideas? I am out. These morons all they do is play with my settings and say its working fine because my
    webmail works. They don’t get it their server is rejecting my passwords on 4 clients on 3 computers and with 5 different browsers………….. I need help.

  • Vic Schreck

    I called 10 times I get a run around. Read my issue. I am to get call backs never do I receive them. Had 5 different techs take control of my computer and do the same thing >> check settings. There is no excuse for this.

  • Jojo

    I’m getting “bad webdriver” and most of the time, things don’t load or delete. Then I have to refresh the page in order to get it fixed. Then it works for a bit and then it ends up getting screwed back up again. Aggravating when trying to do webmail.

  • JerseyDA

    Again, issues with Verizon my Verizon site. When I tried to pull up my bill, it produced one from May 2016.

  • Anon E. Mouse

    I get this error in Safari: “Your browser sent a query this server could not understand.” But am able to get to webmail with Chrome. Verizon, go figure.

  • Shawnee

    I live is 93923 area and seem to be having an outage, no wifi either.

  • Tony

    Mobile WiFI is out of action, what is happening because i need my phone today for work as forgot the works tablet.

  • Linnie

    I am not able to use mobile internet, Verizon is not what you call the
    best service at the moment with its sporadic loss of service. I have
    been with Verizon for like 6 years now and this year its been very bad
    service.

  • willis

    Verizon Customer Service . Free Helpline. I 855 777 I7O7

    Free Helpline

    24*7 Helpline Support

    Login Issues

    Desktop

    Email Problems Contact FREE Helpline

  • taishan pan

    My verizon/aol e-mail account is not working today (11/07/2017). The problem is on the Thunderbird mail program on my desktop. It started i the morning when outgoing mail stopped sending and asked for password. Later in the day, the incoming e-mail also is complaining that the user name is not recognized.

    When I logged on the aol account, the mail was working fine and I can send and receive e-mails.

  • Mb

    I cannot receive email on smartphone. Keeps saying, sign in has failed. It did this yesterday but then it worked and now it’s not working again. I am able to send but not receive. Wisconsin

  • Joseph

    When I try to look at new emails I get a connection error for some reason. I’m in NY and using a Kindle Fire.

  • Ed Buckley

    Verizon email still not working today, March 6, 2018 HELPPPPPPPPPPPPPPPPPPPPP

  • Ed Buckley

    Want you to pay for help that is so wrong already pay for the email WTF

  • Steve in Texas

    Verizon email has been frequently dropping the connection for weeks now, and today I can’t log in. Claims a password error, but I have not changed my password in forever.

  • Jearmy Fisher

    Email Login Problem.
    Password Recovery.
    Send & Receive Problem.

  • Andrew Baranello

    My Verizon email went down on my Iphone 10, Macbook Pro and my Ipad on 5/10/18 at 9:44 pm and nothing I do to set it back up, including deleting the account and reinstalling it, works. I went on a chat line with Verizon who told me the issue was on my end and suggested I just use the AOL app. I have no problem accepting blame, but the outage was 100% unprovoked. Worked at 9:44 PM the night before. Didn’t work the following morning. Down ever since.

  • margaret ryan

    Verizon email out 10025. 5/31/2018
    Keeps asking for password which hasn’t changed and is correct.

  • oil Sol

    Services are up from Oath.

  • Halsey

    July 31st 2018
    My verizon desktop email server is performing endless asking of password and email address which has not changed. This happened last friday July 27th but worked sat , sun and 1/2 of monday the 31st. I also noted the outgoing server showed incorrect on manual settings..yet I never changed it ??

  • Karen Van Sleet Grove

    Verizon email keeps asking for password over and over again on my laptop. This happens fairly often and then it mysteriously resolves itself and I get multiple copies of the same emails. Now my phone is also telling me it’s unable to sign in to the account and when I put in my password nothing happens. This is getting really frustrating.

  • w

    Non-access to emails in or out has been happening on an off for several weeks.

    Email works fine then later it doesn’t work at all. When not working it is on
    both my Win PC with Thunderbird and on my Iphone. When either works
    BOTH works—-this indicates it is NOT a setup issue but an Issue on
    Verizon’s (AOL’s) end.
    Later it works again without me changing anything.
    PC is Hard wired with Ethernet to router so NOT a wireless problem and internet access work fine so not an internet problem.

  • Karen Van Sleet Grove

    Verizon email is down again. Wasn’t working yesterday, this morning it was mysteriously working again, then around 1:30 it stopped. Can’t get it on my phone or laptop, and both keep asking me for my password over and over again. Nothing has changed on my end and it looks like others are having the same issue. This has been happening repeatedly lately.

  • Randy Warren

    I have been having nothing but issues with receiving emails since the switch to verizon/AOL email. I want to drop verizon altogether and go back to cox, never had a problem with them!

  • Isaiah Thomas

    Every day for the last two weeks email is not working. Around 5 pm it starts working again. Is it a versxon problem or AOL?

  • Bob Anderson

    Boy, am I glad to see it’s not just me. This is driving me crazy. Sometimes I think my password’s been changed. I wish someone could correct this behavior. The only thing I can rely on when this happens is using AOL’s website. I want my Outlook.

  • myAnon

    it’s not working today either. it’s been this way for at least a couple of weeks. I send myself multiple emails to test and so far not one of them has arrived. I called and they say they’re switching networks. that was last Thursday so I surely would expect it to be back up by now. I’m in Northern California.

  • myAnon

    I believe this has been an issue for more than a month. I just finally started noticing because of my holiday activities. they need to get their act together or lose major subscribers. I’m about ready to bail.

  • Beth Snyder

    Is Verizon outlook down as of Saturday 12/15. I cant get into outlook synced on my phone or desktop.

  • Frederick Hinchliffe II

    Suddenly getting: The POP3 email sever does not support UIDL or XTND LST , which are required to implement the “Leave on Server “,
    What is this about? I have had no problems with my account settings before now.

  • Constitution First

    I have been having poor service for months now. This is just the latest denial of service. At least once per week I get the “password incorrect message”

  • Anonymous

    Why do the pop and smtp configurations keep changing to from aol to yahoo?

  • Mark Gump

    I have had a problem with my Android phone Outlook app telling me to “Re-enter your password.” When I try entering the Username, password and incoming and outgoing server information I get a “Login error – Please check your email and password and try again.” response. I started having this problem two days ago (3-4-2019) and have had the same situation 3 other times over the past several months. Then this morning (3-6-2019) my desktop computer’s Windows 10 Outlook stopped being able to receive incoming but I can still send outgoing email. I can still send and receive this account’s email using the AOL webmail interface. When I have had this problem with the phone in the past, I never have been able to figure out why the phone’s Outlook app started working again but it did after many attempts to enter the requested information and many reboots of the phone and other troubleshooting.

  • Mark Gump

    Another comment about my post below is that my email account is set up as an IMAP account whereas my wife’s email account is set as POP.

  • Steve Bjorkman

    I live in Central PA and I haven’t gotten email in 2 days. Is it down again?

  • MRPK33

    My email has bee down for two days in Maryland. No way to contact Verizon/AOL. They don’t respond to request for help. As with anything connected to Verizon, Just sit and wait.

  • Kim Minor

    Haven’t received verizon email through gmail or my iphone in 2 days. NH

  • Valerie

    I have not received my Verizon email since September 11, 2019. Is there a problem with the mail server?

  • ceithor

    My boss is having the same issue, for about a week now. It will send, but not receive.

  • Jim

    I have been trying to SEND mail all day. I get mail just fine, but when I send I get the following:

    Sending of the message failed.
    The message could not be sent because the connection to Outgoing server (SMTP) smtp.verizon.net was lost in the middle of the transaction. Try again.

    This is happening on multiple computers

  • Stephen Heinsinger

    Email down again today as of a few hours. Not working on iPhone or laptop (through Outlook)

  • Stephen Heinsinger

    And, in my experience with these recurring problems over the years, the email connections will eventually be restored.

  • Roger

    I am experiencing the same problem, this was disconnected from my Mac Mail and all of my Apple devices. I was wondering if this was something on my end or the actual email server. Please let me know if there are any updates, thanks!

  • Rick Creech

    must be Outlook. My wife has Thunderbird, and she isn’t experiencing problems. I use Outlook and having the same problems as you

  • Aprilia Rider

    Have not had Email in a week!!!! Can’t get support from effing AOL because of ‘COVID’??????????
    WTF are you doing?

  • ManassasPat

    We are AOL/Verizon users and on Tuesday, July 13th, we lost the ability to download email messages to all our devices (Windows 10 desktop computers, iPhones, iPad, and laptop), but we could login to the AOL website to access mail messages and also send messages from the AOL server. On our computers, I use Outlook and my spouse uses Thunderbird and we have only primary accounts. On our Apple devices, we
    use Apple Mail. Thankfully, on Wednesday night (July 14th) my husband fixed the problem and we are back to receiving and sending email on all our devices.

    Here is how he fixed it. We learned that AOL caused the problem with a security update implementing “two factor authentication” (2FA). Since the problem is a 2FA issue, my husband accessed our AOL account and activated 2FA. AOL immediately sent a confirmation message with a link to establish separate passwords for each app on each of our devices. For each device, my husband selected from a list of types of apps, the appropriate app (Mail, Outlook, etc.). For TBird, choose “All other” apps. For each app selected, AOL
    then sent another message with a password that had to be entered on the device. My husband had to enter separate AOL passwords for “mail” on 6 devices (2 iPhones, an iPad, a laptop and 2 desktops). Device by device, after he replaced the existing password with the new AOL password, email downloaded. Hope this info
    is helpful.